Springfield

The staff come to mind for their caring natures, they were excellent.

This is a reflection of the beautiful love and care she received for seven years as a resident of Springfield.

The staff at Springfield are truly amazing. There are plenty of staff around the home day and night. Nothing is too much trouble if you ask any of them for any help. Always pleasant and helpful. I highly recommend Springfield.

Mum has been in Springfield care home for six months. She says the staff are all very kind and caring, the food is really tasty, and there are plenty of choices, plus if Mum doesn’t fancy the meals, the staff will always make her something different. Mum had a lot of her own things in her cosy room once she felt cold, but within minutes, they supplied a radiator. There’s always a handyman to sort out any problems. At Christmas time, the staff made sure the residents had a lovely time. They try to have activity sessions, although Mum does struggle to hear sometimes, which makes it difficult. Sometimes the staff can’t answer the call buzzer for a while, but it’s because they are so busy - this isn’t a criticism, it's just they are so busy. They are very caring. If she’s in any pain or discomfort, they try to make her as comfortable as they can access to the local GP isn’t easy for them, but there is a nurse visiting regularly. Springfield is a lovely, caring environment with amazing staff.

My lovely mum lived at Springfield for 3 years and 10 months. We were lucky to find such a warm, comfortable home with kind and loving staff who looked after my mum so well throughout all the ups and downs with her worsening dementia. We still managed to have many happy times together. Sadly Mum passed away recently. She was safe in her own bed with me right beside her for three days and nights. We felt totally supported and loved by the whole team and I will be forever grateful.

My mother-in-law was a resident at Springfield for 3 years and 6 months. Throughout this time, she was very well looked after and the standard of care and facilities could not be faulted. Her room, food and amenities were of a very high standard. Sadly, she passed away on 12th November in her room, with her family around her. All staff members were extremely kind, supportive and helpful during this difficult period, allowing us to be with her at all times. This was very gratefully appreciated and I cannot thank everyone at Springfield enough.

I would like to say a huge thank you for all your help and support.

Having spent the last six years at Springfield, my godmother sadly passed away in October. She was really happy and content there. The staff are always happy, compassionate, dedicated and friendly, a credit to them all for their hard work, nothing is too much trouble to them. The rooms, lounges and public areas are spotlessly clean, as is the residents' laundry. The food is good. All in all I would highly recommend Springfield as a safe and happy care home.

My dad was a resident at Springfield for five months as a result of ill health, until he passed away. He was always treated with dignity and respect, especially in the last few days of his life. We definitely made the correct choice when my dad needed to move into a care home by choosing Springfield.

Dad was admitted into Springfield Care Home in June 2023, transferring from a care home that was closing down. From the first moment my sister and myself felt an overwhelming sense of relief. The staff were friendly, caring and understanding, from our initial contact and every since. The care home is beautifully decorated and clean. It's like walking into someone's home. Dad is very happy.

My husband has been a resident at Springfield for over six years. Throughout his stay his medical condition has significantly deteriorated and the staff have supported him through these difficult changes. I and my family are included in his care and kept informed. Discussion is made between all parties on his care plan. He is treated with dignity and I am very happy with his care.

I knew that, during the last eighteen months, staff had learned Mum's 'little ways', her preferences and needs, even if her dementia meant she could not always verbalise them. I knew staff were kind, competent and helped her feel safe. But, I didn't realise how much all of these skills, and more, would be offered and be of immense help to me and my family as Mum reached her final days with dementia. A cuppa, a cushion, a reminisce, a smile and a tear, a hug - all offered openheartedly, bravely, sensitively and compassionately by staff, to us all. How lovely for us to be able to come and go anytime, with no pressure and no judgement, just acceptance and facilitation. Staff simply 'coming alongside' and responding. Every comfort and care was afforded to Mum and we were included/encouraged, as much as we wanted to be, to take part. The gentle, empathetic care we all received remains in our memory, helping us as a family to grieve well and remember fondly. The words 'thank you' seem so inadequate.

I leave after all my visits knowing that Mum is in a very happy safe environment.

Mum has been with Springfield for a whole year now. She is comfortable and happy, which we hoped she would be upon arriving here. But, more than that, she has made friends and loves being able to join in with activities. The Springfield team really seem to care about every single resident as if they were their own family. We are so pleased we chose Springfield for Mum's care. We can rest assured Mum's needs are being cared for, day in, day out. That does mean a lot to us.

My sister has been staying at Springfield care home for the last year and the staff looked after her very well. They are all lovely and caring to both my sister and me. I would recommend Springfield a very homely place. I cannot thank them enough.

The food was excellent, and the accommodation was good. We were always welcome and could visit anytime, particularly in the last two weeks of her life. Well done, Springfield and thank you.

Thank you.

Mum sadly passed away very recently; however, I can honestly say the last seven months, she has been happy, cherished and safe. We could not have asked for anything better.

My husband died in Springfield care home on April 9th. He had been in Springfield for 18 months with dementia, and he finally had pneumonia. We, as a family, held a vigil at his bedside for the last three days, and the staff were just fantastic, not only with him but with us too. We saw care at its very best. For 18 months, we have had nothing but praise for Springfield from management to cleaners - they cared.

My father has been a resident at Springfield care home for the last 18 months, having suffered from advanced dementia for the last eight years. Words cannot properly describe the care and attention that have been given to my father by staff at Springfield during this time or the support that was given to my mother, particularly to myself and my brother whilst he spent his last couple of days at the home before his death. Put simply - they are angels! I could not recommend Springfield more. The facilities are very good, but it's the people, the love, the commitment and the care that is so important and that are so good.