Springfield

My wife had a relatively short time at Springfield making the most of the wonderful facility and keeping the staff entertained and on their toes. My many visits during her stay were always greeted with a welcome smile from the staff. A wonderful place to spend your last days.

After my parents moved into the home, in adjoining rooms, they had great care up to/including my mum's death on Xmas Day 2018. Since, the staff have looked after my dad very well and empathetically as he has aged. Now 102, he is fed, cleaned and cared for better than we could have done, so I am eternally grateful. As we live 175 miles away we need this help.

My Auntie has been at Springfield since October 2016 and the care she has received has been excellent. The staff were always friendly and helpful. My Auntie could be difficult at times, but they had patience and dealt with her needs appropriately. Unfortunately, we have had to move her to a nursing home as she has deteriorated and Springfield were no longer able to meet her needs. I would have no hesitation in recommending Springfield Care Home.

I visited my uncle mostly about three/four times a week. He developed from being worn out with his health and life problems, into a contested gentleman.

We most definitely would not recommend Springfield and feel there is a lack of communication and truth from the management.

I am so pleased that my dad was able to take up residence at Springfield. The care and attention he has received has been superb. Especially at this very difficult time, the staff at Springfield have shown him every courtesy and kindness. He wants for nothing. I would not hesitate to recommend Springfield to anyone who is looking for a care home for themselves or for a relative. The home itself is purpose-built and the rooms are spacious, modern and well fitted out. All rooms are en-suite. The garden is well laid out and maintained and safety is a prime consideration. There is always someone to talk to if I have any concerns at all.

Whilst there are some pleasant staff members at Springfield, I do feel that the overall care is of a low standard, the residents are not treated with dignity and it does feel more like a nursery rather than a facility that treats people with the dignified respect that they deserve, many residents were spoken to like children. In my grandfather's case I had to assist with keeping him warm and occupied at times and you do get the feeling that anything done is just for show when the resident family and friends are present. I would not recommend this care home based upon the level of care and consideration given to the residents from my own observations, there were some members of staff who appeared genuinely disinterested.

While I am fully aware of what a difficult and challenging time it is for staff at Springfield, it is with great sadness that we feel we were not kept aware of my father's decline and ill health and Springfield were not forthcoming with the correct and true information. From been told on each and every call daily he was fine, he clearly was not and finding out by other sources was very upsetting. There were quite a few things that were never quite right. It is with regret I am sorry to say I would not recommend Springfield under their present management.

Extremely disappointed with the very poor communications from senior management throughout the past 9 months at the home. From my relative falling twice within the first three months of him taking full-time residence, up until him passing away from Covid-19.

I have always found everyone to be so kind and caring, nothing is too much trouble. They always find time for a conversation and that personal touch, ensuring each resident's welfare and wellbeing is their top priority. Couldn't recommend Springfield enough. They are amazing.

Over the course of my fathers stay at Springfield I can honestly say he was looked after so diligently and with respect. He was made to feel so cared for by all the team which for the family was all we wanted and could have asked for. I would recommend without hesitation Springfield and all the team for a care home you can trust and have peace of mind.

My grandma was in the home for nearly two and a half years before she passed away last week. I've always felt my grandma was safe, well-fed but most importantly cared for. As her only visiting relatives, me and my family saw countless times the interaction between staff and residents and felt the warmth and affection they show. I can't thank the staff enough for giving my grandma dignity in her final days and hours and for treating me with such kindness and compassion.

The staff are doing an amazing job in very difficult and challenging circumstances. As families, we cannot visit but we receive daily updates by telephone complemented by photos and videos on social media. We cannot thank the staff enough for their exceptionally hard work and their motivation as a team to continue to give a high standard of care. Words cannot express our gratitude. Thank you.

Visitors welcomed.

Thank you for all you do, and especially now in the current situation, it must be a lot harder emotionally too.

The social media updates are very much appreciated at the moment too, the staff are doing a great job. Thank you.

We, as a family, cannot fault this care home, they have been truly amazing. Mum first went into this care home in 2016 with Alzheimer's, and up until her passing this month, has been treated with love, respect and dignity. Mum always seemed happy there, and all the staff were so lovely. We would not hesitate in recommending this home to anyone, and the support they gave us in Mum's final week/days was outstanding, so glad we chose Springfield - no regrets at all!

I will always recommend this home.

Generally a good standard of care.

I would not hesitate to recommend Springfield care home as it had been recommended to me prior to her arrival.