Snapethorpe Hall Care Home

Mum now has a much better quality of life, and its thanks to the all round support she receives from the staff.

Thank you!

All staff are attentive and welcoming towards family members which is a massive help when navigating through uncharted territory.

My mother has been a resident at Snapethorpe Hall Care Home for 5 years. She is very well looked after here and the staff are lovely and go above and beyond to support her needs, my mum enjoys taking part in. The various creative activities provided, including musical entertainment which she loves to join in with. There is always a vibrant welcoming feeling when I visit. Snapethorpe is a really good care home and the best place for my mum to be cared for.

My mum was only in the home for a few short weeks but during that time they were unfailingly kind and caring to my mom and to us, the family.

My Mum is in snapethorpe care home now and has been for over 2 years, it was difficult at the time as mum had always been fully independent but unfortunately she now has dementia which has been very upsetting for us all. The care her has been absolutely great, she has her own room with all her personal things in to make it feel comforting, depending on how she feels she can stay in her room, still cared for, she can also join in in the lounge with other residents are for company, there's many events take place to entertain, arts and crafts you can see all around the home, it's lovely to see staff treating your family lovely and so caring, there's an on site hairdresser on Tuesday and Wednesday that my mum attends every week, the staff also do their nails it's wonderful to see, so Thankyou to everyone that cares for my mum and anyone thinking of having to put a loved one in a care home don't worry it will be OK

My mum went into Snapethorpe as it was clear she was unable to manage independently anymore. The staff were welcoming and everything was explained to mum and I. We were shown her room and were able to bring both personal effects and furniture to make mum feel more at home. The food was varied and their was a diary of monthly events. My mum settled in and I felt she was always supported safe and happy.

Putting someone into a home is so traumatic both Norman and I were treated with compassion and great care. Nothing was too much trouble for the staff. Norman spent 3 years in Snapethorpe and certain staff members treated him as family when he lost his ability to speak or move unaided he was treated with respect and dignity. His end of life care was amazing. He wasn't left to die he was made as comfortable as it was possible to be. First class care and staff who walk the extra mile.

Mum can be quite stubborn, but the staff have been great with her, encouraging her out of her room to join in, and we've been allowed to decorate mum's room with things that are important to her, which has helped her settle in. I'd like to see the staff be a bit firmer with mum, as she's actually quite shy and her default is to say 'no', when it comes to activities but with encouragement, she'll get involved, which I've seen with Daniella.

There was an occasion where transport wasn't booked for mum's hospital appointment, which was disappointing (though the hospital were able to resolve it.)

Overall, I feel confident that mum's needs are being met, and she's been well looked after.

There are concerts, trips out and lots of activities for the residents to get involved in to stimulate their minds and bring them together. The lounge areas are warm and comfortable and there is always a lot going on there. Staff take an interest in the residents and their interests and wishes. My mum was able to attend our daughters wedding in April accompanies by two carers which was amazing. My mum is happy and content here which is the main thing.

This has continued to be the case, it is indeed homely, with friendly staff, and mum can find her way round. Any issues we have raised have been actioned, so I have confidence that this would continue to be the case. All in all this has been a positive experience so far!

From the moment we first stepped into the home it felt right for mum and each time we go in there it still feels the same, which is testament to the friendly staff that work in there. It feels very homely; there are lots of activities going on from singing, crafting, sports afternoon, coffee mornings to organised trips out too. Mum loves to get involved in most of the activities and she has made friends with other residents. The staff are very caring, compassionate, visible, engaging and they look after mums needs very well, and we know that she is safe.

It's very welcoming, and when I visit, all the service users seem happy and well cared for the staff gives us information on my relative and do generally seem to care. It's always clean and the lounge is welcoming. It's always daunting leaving a loved one behind but a least I know he is safe and happy.

Mum initially came to Snapethorpe for respite but due to her needs became a resident, we had no hesitation in this decision as the place has a lovely feel about it and it was our first choice of care for mum. The staff are lovely and always available for a chat and to provide for mum. The room was lovely and the cleaning immaculate. Mum sadly wasn't there long enough to enjoy all the activities, but her time there put me and my sister's mind at rest. When she died the staff were so kind and supportive. I would highly recommend Snapethorpe care home.

She joins in with all of the activities that are organised every day and really does seem to enjoy them.

My mum suffers with Dementia and required a Care Home for a period of Respite Care whilst we were on holiday, and to provide reassurance after a period of illness. The management at the Care Home were responsive to our initial inquiry, and supportive of my mums needs in providing a room at relatively short notice.

From the time of my mum entering the residence, we found the staff to be both visible and engaging which gave reassurance that mum's needs would be attended to. During our visits staff were available to talk to if required and to provide information on the various activities mum had engaged in; bingo, sing-alongs, mobility sessions etc - which we had also witnessed.

The staff also went the extra mile for my mums birthday, personalising her room with birthday decorations and baking a birthday cake - which was a really superb personal touch.

Overall a very positive experience, and we would not hesitate in recommending Snapethorpe Hall for either Respite or Residential Care

They helped us through this really sad and hard time and we can't thank them enough.

I can now go and see my mum has her daughter and not as a carer.

My sister was in Snapethorpe care home for the last couple of years. She enjoyed her time there as all the staff were very friendly and nothing was too much trouble. The activities were plentiful and varied and enjoyed by lots of residents.

My mother in law is much happier now she is at Snapethorpe. The staff are friendly and caring and make great efforts to provide support and encouragement to residents. There are plenty of activities and events that family and friends are also invited to take part in and the extra services like the hairdressing salon are really nice