Snapethorpe Hall Care Home

Sadly my dad was only in your care for a short time, but during that time, he was well cared for. When I visited him, he always said how all the staff were so friendly and caring. Thanks to you all.

To have found people who care during such a profoundly difficult two years, perhaps only equivalent to a world war time, has been a sanctuary for Dad and also for his family. All staff, from housekeeping to carers to manager, have been kind and empathetic, and above all, caring! As Dad became bed-bound, it is to their care and credit that he never sustained pressure sores! All staff treated him with respect and loved him as though he was part of their own family, for which we are forever grateful. Thank you for giving us this sanctuary.

My father was admitted for respite care in July 2021 - he had a diagnosis of dementia. On his admission, my family and I gave them a full history of his likes and dislikes. I spent an hour with a nurse on the phone telling her this. My father has always been what we term a 'fussy eater'. Two days later, I was told that my father was eating cereal - he had never eaten cereal in his life and if you put anything milky in front of him he could be sick at the thought of having to eat it! The next day he was sat having porridge! I asked about his drinking and yes, they were ensuring that he drank. On the Saturday my sister had a call from here, Dad had fallen and they were waiting for an ambulance - no carers were going with him to the hospital! He eventually let the clinical staff take bloods. What did they show - that he was so dehydrated he need urgent admission and fluids. The day after admission he died. Would I recommend here - no chance. And they charged for the full fortnight.

My 96-year-old mother spent her last 4-weeks at Snapethorpe Hall after a 2-week stay in hospital followed by 3-weeks at Rehab after a fall. All the staff I met were extremely kind and gentle, tending to her with great dignity and compassion. I would just like to thank all the staff for caring for my mother during her short stay with you.

Thank you to all the staff.

Mum moved into the home in January 2020 and have lived there and been very happy. She has spoken highly of the staff, and we have been very pleased with the care she has received. She has been kept safe throughout the Covid and has been comfortable, content and happy with many friends now.

It has been a rollercoaster for Mum and all the family, but the staff at Snapethorpe have been very helpful and caring to not only Mum but all of us. Mum has now settled in well and is very comfortable, the rooms are lovely, bright and clean. Also, help with food choices, drinks etc. Thank you to all involved.

Can't really comment on activities as my mum is not up to being involved in these, but overall, everything is good.

I am thoroughly pleased with the level o care that my mum is receiving. I am constantly updated on any issues that have occurred and what action has been done to address the issue.

One particular lady is the best.

I have been made to feel very welcoming. Nothing has been too much trouble, as I have been here most of the day. Food and refreshments have been provided and very nice too (have been spoilt). Awkward questions have been asked and answered in a very courteous and sympathetic manner. All staff from cleaner to management have had a smile, a kind word and sympathy; it feels just as good today as it did when I came to look round for mum and dad. Covid19 has a lot to answer for and no visiting stinks! This is not a reflection on the home.

The staff are helpful and friendly. The home is very clean and well maintained.

Always a smile and a chat when we arrive. The manager is especially helpful, knowledgeable and sympathetic. All the staff are ready to help.

I've been happy with the care and very clean. Staff and management have been excellent.

Can't really comment on the food as mum would only eat buns and chocolate. Even when she was dying the carers always made sure she had drinks.

Overall, Snapethorpe is on the up (very happy).

Many Thanks.

We chose Snapethorpe for our Mother after a day spent looking at the alternatives last March. Without any doubt whatsoever we made the right choice. My Mother moved to Snapethorpe shortly after and from that day until her passing away on 1 November aged 95 the care she received has been better than outstanding. Nothing has been too much trouble and on many occasions, the staff have gone above and beyond. What super, super people. As our Mother's health deteriorated the staff have constantly monitored her and have been very quick to react to her medical needs and/or if our family needed to be contacted. It was soon very obvious that, individually, they treated her as a friend rather than just a resident/client and they all became something of an extended family to her. Thank you Snapethorpe Hall. We cannot praise you all highly enough.

My Dad arrived for respite care a few weeks ago, from his first moments there, he was treated with an amazing amount of dignity and respect.

It was his birthday a couple of weeks ago and it was made a special day for him by the staff on his unit

He has had a very difficult year and was a frail old man when he entered the home but now thanks to the amazing care and interaction he receives on a daily basis, he is back to his cheeky self.

I have not been there at meal times but he tells me that the food is lovely, every time I visit no matter the time of day I am greeted with a friendly word and a smile from the staff, nothing is too much trouble for them, they are all amazing.

I chose Snapethorpe Hall after looking at the CQC inspection results as they were brilliant and I am pleased to say that the home more than lives up to them. The staff are truly brilliant, I cannot thank them enough for the excellent care they provide. I am happy knowing that my dad is being cared for so well.

This home provides first-class care and accommodation.