Snapethorpe Hall Care Home

Snapethorpe Gate, Broadway, Lupset, Wakefield WF2 8YA
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9.7 95 Reviews
  • Snapethorpe Hall Care Home, Wakefield
Situated in the attractive residential area of Lupset in Wakefield, Snapethorpe Hall Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Snapethorpe Hall to provide the kindest care possible to all residents.

By getting to know each individual resident at Snapethorpe Hall, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The friendly and comfortable home offers plenty of opportunities for residents to relax, unwind and socialise with friends and family. From the en-suite bedrooms and hair salon to the wellbeing programme which helps residents practice old or new hobbies, there is something to make every day enjoyable.

Snapethorpe Hall also boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Julie Fieldman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Snapethorpe Hall Care Home Reviews (95)

9.7

Snapethorpe Hall Care Home has a Review Score of 9.7 (9.713) out of 10, based on 35 reviews in the last 2 years.
Over all time Snapethorpe Hall Care Home has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Snapethorpe Hall Care Home
  • 38
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  • 9
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  • 3
  • 3
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Total of 95, showing 21-40
Review from Morgan E (Great-granddaughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at this home truly excel at what they do. A particular member of staff and her dedicated team consistently go above and beyond to ensure the residents feel comfortable, valued, and cared for. Their commitment to creating a positive and supportive environment is evident in everything they
do, from providing exceptional day-to-day care to fostering a genuine sense of community among the residents. It's incredibly heartwarming to see how much joy they bring to the lives of those in their care.
One of the standout aspects of this home is the emphasis on fun and engagement. The team works hard to organise a variety of activities that keep the residents entertained and stimulated, whether it's through games, group outings, or creative workshops. It's clear that they understand the importance of mental and emotional well-being just as much as physical health.
Knowing that my gran is in such capable hands brings immense peace of mind.
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Review from Amanda F (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The 2024 residents' Christmas party at Snapethorpe Hall was a delightful event enjoyed by all attendees. It was heartening to witness everyone collaborating to create festive decorations and engaging in activities such as party games and the "Guess the Reindeer's Name". The Christmas raffle added an
extra layer of excitement to the celebration. The staff at Snapethorpe Hall truly excel, demonstrating exceptional dedication and care. Thank you to all for making it such a wonderful experience.
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Review from Diane K (Regular Volunteer) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited this and many other care homes in the locality regularly. It was my privilege to celebrate Communion with the residents of the care home on a monthly basis when I was the curate in the parish. Every time I visited, whether expected or not, the residents I saw were well cared for and
treated with dignity and respect. The staff always seemed to care for the residents as if they were their own family members. The home has always been clean and well maintained.
They also recognised the value that even people with advanced dementia could gain from worship and included them in our monthly services as often as they were able to and they encouraged any resident who would value engaging in worship to be a part of the service.
I've been in other places where the care is very different and whenever I am asked about good care homes locally this is one of the examples I think of. Thank you for all you do.
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Review from M F (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum feels very happy at the care home as she loves the staff and especially the activity coordinator.
My mum loves the activities and the day trips and has made friends.
She is always happy to share videos and tells us about future events and my mum's involvement. We can't praise her enough as
she is an asset to the team.
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Review from Kris H (Grandson of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care at Snapethorpe has honestly been absolutely incredible. Despite my gran not wanting to leave her home town of Horbury, the people who care for her have been endlessly patient and kind. Taking her on trips out to Sheffield, to Roundhay Park in Leeds, to visit farms to see animals (goats
etc). Also the activities manager is always doing arts and crafts with the residents who are interested. Making Halloween masks and painting little pumpkins last week! Gran is always clean and well-fed too. Her hygiene needs are always met. Doctors' visits and help with meds etc if need to change. I honestly could not ask for more. We brought Gran here from word-of-mouth reviews, and I'm so happy we talked to those people and got those recommendations.
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Review from C L (Wife of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband became a resident of Snapethorpe Care Home in March 2024. After a Rocky start, I'm pleased to say he has settled down! The home is spotlessly clean and all the staff are super friendly and helpful working long shifts. Good teamwork! Recently it was my husband's 90th birthday, what a fantastic
party they put on for him, I couldn't thank them enough that expression 'a good time was had by all' certainly applied. I would recommend Snapethorpe Care Home.
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Review from J G (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Snapethorpe for Mum's respite care following a period in hospital and because she has dementia . The staff have been very understanding with Mum who isn't always easy to pacify due to her mental state . The lady who organises activities is an absolute gem and a massive asset to the home . She
goes out of her way to email photos to me showing Mum participating in activities such as ceramic painting and a visit to a farm. Mum had previously had respite in other care homes and this one has been the best in providing Mum with activities to keep her busy as that is what she needs to keep her engaged and happy. I am truly grateful to all the staff and hope Mum can be a permanent resident there when her respite is over.
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Review from Elsie F (Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and the staff are excellent. The menus need updating. Everything else is very good.
Reply from Clare Sheehan, Careline Advisor at Snapethorpe Hall Care Home

Thank you for the feedback regarding the menus. Our menus are on a six-week cycle and are changed at least twice per year, in line with Spring/Summer and Autumn/Winter. These are created with resident involvement and are specifically designed to incorporate the required ingredients to provide the right balance of nutrients for our residents. There are always at least two options for lunch and dinner, with alternative light bites available at any time if preferred by residents. Our head chef is always happy to chat with our residents about the menus and any changes they would like to see, regularly attending the Resident's Meetings within the home.

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Review from C S (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has Alzheimers is now a permanent resident in Snapethorpe Hall after going in in April. This was the hardest decision I had to make putting my mum in a home, after looking after her for nearly 3 years in my own home with myself and my husband. I have found it to be so nice going to see Mum
and feeling like a daughter and no longer her carer. I have found the home to be spotlessly clean and all the staff are so lovely, there is some form of entertainment every day. I have been kept informed about how my mum is and I feel at ease to visit or phone them whenever I want. The staff are always busy but still find the time to chat with you if need be. My mum is very well cared for and comfortable.
I would recommend Snapethorpe Hall.
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Review from Arthur H (Partner of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always get a friendly welcome at Snapethorpe Hall, all the staff are friendly and helpful and my partner looks well cared for. Leaving my partner after a visit is always problematic but the staff are super at providing diversional tactics.
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Review from Marjorie C (Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here was been excellent. All staff have been very caring and always on hand when required. I have no complaints at all.
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Review from Joanne T (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most of Mum's care was fine, but was dissatisfied with food. She was on a level six swallow and was given the wrong food on several occasions while I was there. Mum died of sepsis, aspiration pneumonia, ischemic heart disease and Alzheimer's. I would not recommend Snapethorpe Hall. Mum was left in bed
on many occasions. I got her out, washed and dressed her.
Reply from Clare Sheehan, Careline Advisor at Snapethorpe Hall Care Home

We appreciate you taking the time to give feedback on the care your relative received during their stay at Snapethorpe Hall. I am sorry you were disappointed with the quality of food and options offered and the level of care received. If you would like to discuss your concerns further then please contact the home directly.

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Review from S B (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my dad was looked after well, and his basic needs were catered for. Most staff were caring and friendly, but some could be moody and unapproachable. In comparison to some other homes, I feel Snapethorpe lacks a welcoming and social environment for guests and residents.
In four years, staff
turnover has been frequent.
I didn't always get accurate updates on his health and because of Dad's dementia, he became agitated when he was given letters about hospital appointments. Dad's only complaint was the food - he said quality could be better. In general, though, I am happy with his care and thank all staff for looking after him.
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Review from Lesley H (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came from hospital where it became obvious he needed nursing care. I cannot fault the care or attitude of staff, both to my dad and myself. Thank you.
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Review from V O (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home offered good care and support to my dad. Sadly, he was only at the home a short time. During his final days, both my dad and family were respected, given privacy, kindness and care.
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Review from P T (Resident) assisted by family/friend published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was nicely presented and comfortable.
The staff were attentive and caring.
Very pleasant room and the food was very good.
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Review from Louise F (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff made us all feel like we were at home. I moved into the home to be with Mum in her final days, and it was actually a lovely time. Such a lovely team of staff, and also the night staff keeping me and the family happy and supported. Thank you all so much for everything.
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Review from Linda E (Friend of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice staff who meet you at the door, help you with lift. A very clean and fresh-smelling home. All the staff I have met have been very nice. Residents that are able to are well dressed. The rooms are kept very nice and clean. It's the nicest home I have ever visited.
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Review from L L (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
1. Attacked 3 times at night
2. Needed light bulb replacing
3. Radiator broke
4. Some staff rude and bossy
5. Alarm bells on all residents not responded to
6. Hardly saw staff
7. Treatment not reported to nurse.
Bed was like something in a slaughterhouse, there was so much blood, then carer
moaned about it as it was a mess and I am still waiting to hear from the manager.
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Review from Jackie T (Daughter of Resident) published on 5 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Would not recommend this care home to anyone who is vulnerable. The level of care is disgusting, as is the level of personal hygiene. In our opinion, the staff did as little as possible, no interaction with the residents who were in bed 24hrs! Most of the staff were rude to residents and family members.
The only staff members showing any compassion were some of the cleaners, there were so many issues, which were addressed in meetings with management, but none were improved. Sadly Mum passed away in hospital a few weeks ago. At least it's comforting to know she was being cared for in her last days, you would have thought a call from staff or management would have occurred. Not a word!
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Snapethorpe Hall Care Home

We would like to pass on our sincere condolences to you and your family. We are sorry you feel your Mother’s time at Snapethorpe Hall was negative. We worked tirelessly to support you and your family with any queries or concerns you had during her stay with us. We apologise if you feel we did not succeed in reassuring you that we delivered good care to your Mother. Our team remembers your Mother with fondness and feel they supported her with compassion and kindness. The Home Manager tried to contact you via telephone following the sad passing of your Mother but was unable to reach you. The Home Manager did pass on her condolences when you visited to collect your Mothers effects and explained we were sorry for your loss. We apologise we were not able to reach you sooner. Thank you for your feedback, we will review with the team any learning we can take from this to improve the way we work at Snapethorpe Hall.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Snapethorpe Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Snapethorpe Hall Care Home is calculated as follows: ( (323 Excellents x 5) + (68 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 415 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Snapethorpe Hall Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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