Barchester Mallard Court Care Home

Avocet Way, Kingsmeade, Bridlington YO15 3NT

Located just a mile away from Bridlington town centre and half a mile from beautiful blue flag beaches; Mallard Court is situated in a quiet residential estate and is easily accessible by road.
They provide first-class 24-hour nursing care alongside expert care for people with dementia in a Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for their residents.

Owners think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Sarah Kirk (Matron/Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 64

Shared Rooms: 3

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Mallard Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Barchester Mallard Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.554 for Barchester Mallard Court Care Home is calculated as follows: ( (240 Excellents x 5) + (139 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 397 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 18 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Mallard Court Care Home has a Review Score of 9.6 (9.554) from 35 Reviews


Average Ratings

  • Excellent
    23
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Mallard Court Care Home?

  • Extremely LIKELY
    28
  • Likely
    6
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Mallard Court Care Home

  • Daughter of Resident/Service User
    11
  • Friend of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • more

I have always found the care home to be of excellent quality, the decor and surroundings have a wonderful welcoming homely feel but more than this the staff are very caring and do an extremely hard job very well. All the needs of the residents are met by a really good team.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

It's like a hotel! Lovely main reception area great dining room and lounge area and we especially like the Conservatory which we have used for a few family get-togethers. The staff are caring who always go the extra mile for mum.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care staff are first class, always willing to accommodate family requests and deal with daily issues created by residents in a professional and considerate way. Always maintaining the residents' dignity.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Mum came to Mallard Court for palliative care, she was given fabulous care with dignity. Mum was shown respect and care that was second to none. Mum was given everything she needed with staff going above and beyond to keep her comfortable.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sarah Kirk, Manager at Barchester Mallard Court Care Home responded to this review on 05 Mar 2018:

Kev, your mum is now with the stars, she was a pleasure to have in our home if only a short time. She enjoyed her tipple of port and the company of her loving family, who she drew much comfort from, with love to you all.

I have visited my stepfather on several occasions and everyone is so helpful. I have visited at meal times and am very impressed with the meals provided. My stepfather can ben hard work at times but he is always taken care of with dignity.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A beautiful place, like a hotel with friends and care. Lots of activities. My grandma told me that the food is very good. The staff are kind and smile lots. The holistic approach helps because the staff are there for the family members too. These people are genuine and it shows in their attention to detail.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Whenever we visit the staff are very welcoming. The public areas and room are very clean and welcoming.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My partner is looked after so well, everything is perfect for him and he has settled and is content. He is taken out when weather permits and the food which is an important part of the day for him is remarkable. The entertainments programme is varied and interesting and he enjoys joining in when possible. All in all I don't think we could find anywhere else even half as good as Mallard Court.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pleasant experience, friendly surroundings.

How likely would you be to recommend Barchester Mallard Court Care Home? Likely

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Average Rating:   4 out of 5

Pleasant rooms and social areas, staff always ready to help. Good entertainment and food and activities and trips, socialising etc. My mother has been a resident for 12 months.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sarah Kirk, Manager at Barchester Mallard Court Care Home responded to this review on 01 Mar 2018:

It's a pleasure to look after mum she has a great sense of humour and always makes us smile.

Very welcoming, pleasant surroundings with tea/coffee facilities on arrival. Cordial staff and overall very nice indeed.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

My father was very happy and contented at Mallard Court. The staff were excellent with him, and even though his dementia progressed, he was never made to feel there was a problem. Towards his end of life, he received the same excellent care that he received all the time he was a resident. I want to say thank you to all the staff.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The care given to my friend is very good. There are always clean and the rooms are comfortable. The food is excellent and a good choice is provided.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

What a lovely home. Friendly staff with an interesting and comfortable environment. I'm very happy to recommend Barchester Mallard Court Care Home to my friends.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are friendly and helpful. The home is bright and very well maintained. There are various activies to watch or partake in.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Overall very caring staff and response to any queries quite rapid. Any problems are reported to relatives immediately which is very reassuring.

How likely would you be to recommend Barchester Mallard Court Care Home? Likely

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Average Rating:   4.5 out of 5

My wife has only been in Mallard Court for a short time but we would recommend it to anyone who needs care. Certainly visit it then you would be pleased with what is on offer. My wife has been in before for respite care, now she is in need of full-time care and Mallard was our number one choice.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has just moved from Stevenage to Barchester Mallard Court, the transition was flawless.
Mum has been received with great care and attention and we as a family could not be happier with the way they have made her settle and cared for her.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I believe that my mother-in-law is well fed and cared for (generally)
Because she suffers from poor hearing and eyesight I don't believe she is involved in many of the activities.
My wife and I would like her mother to be downstairs more often because she becomes very anxious, particularly when some residents are very loud/noisy.
Overall we believe that the staff do an excellent job in very difficult circumstances.

How likely would you be to recommend Barchester Mallard Court Care Home? Likely

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Average Rating:   4.7 out of 5

The staff are helpful and friendly. Staff are caring and attentive to residents needs.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mum went into Mallard Court at the beginning of January 2017 after a period of time in hospital. I have nothing but praise for the management and staff at Mallard Court. They provide a high standard of care. They are very friendly, helpful, approachable and make both residents and their family and friends feel comfortable and welcome at all times. Mum has settled in really well and says she is happy to be looked after and in time I feel she will participate in the many activities on offer. I would recommend Mallard Court to anyone. I am extremely satisfied with the care provided and would like to thank the staff.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

The home is very friendly and they treat my gran with great care.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are friendly, empathetic and competent.
Communication with the family is excellent.
Management is clear and pre-emptive.
My mother has had excellent care.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Although it is distressing to see my sister in a care home, it being her worst nightmare.
She is the ex-wife of a GP and was a nursing sister and then a top social worker herself.
I find that the staff at Mallard Court are friendly and efficient.
They do their best under very difficult circumstances to keep residents safe and, as much as possible, happy.
Medication is always given on time and my sister is kept clean and tidy.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mallard Court Care Home is an excellent nursing home, from the manager to the cleaner all are very caring and welcoming. The facilities are first class and very well maintained. The staffing levels are excellent as are the entertainment and activities. I am very happy with the way my wife is cared for.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum moved into Mallard Court last month with problems following dissatisfying care. Huge improvements followed quickly after excellent care on Memory Lane. Sadly she now has behavioural problems following a fall which left her unable to walk. The carers have a difficult time with mum but the caring never falters and they appear to have a genuine fondness. Sadly the refurbishment in the lounge/dining area, though very nice to look at, benefits neither the residents or the carers. We feel the blocking of the inner windows prevents the carers keeping an eye on residents when doing other jobs or when in the office. The residents, on the whole, do not like the tiny lounge and try often in vain, to find a comfortable seat in the extremely restricted area in the dining room. The downstairs refurbished lounge is excellent.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Appreciate a full years entertainment coming to Mallard Court.
Wi-Fi for all rooms will enhance residents experience outings are always welcomed and enjoyed. Reading "out loud" with groups enjoyed especially, poetry themes it helps stimulate conversations and memories enjoyed. Assistance with or; Drinks left close to hand (safely) for wheelchair users.

How likely would you be to recommend Barchester Mallard Court Care Home? Likely

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Average Rating:   3.9 out of 5

Excellent care home providing appropriate care for each individual resident. This includes entertainment and activities alongside personal care.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The carers are very kind and work very hard but have too many residents to look after, including dementia cases. Some needing one-to-one care. Facilities are good, food is excellent. Upgrading of lounges and dining rooms taking place, new carpets etc.

How likely would you be to recommend Barchester Mallard Court Care Home? Likely

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Average Rating:   4.2 out of 5

It is my first experience of a relative in care and as long as they are content (and he is!) we as a family will be. He appears well fed, listened to, respected, opinion valued and cared for despite the constraints of the care system. Well done to all who work in this difficult profession.

How likely would you be to recommend Barchester Mallard Court Care Home? Likely

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Average Rating:   3.8 out of 5

The care home is very clean, and the staff are all very good, right down to the domestics. The food is excellent, better than I can cook myself. I hope it will continue, I think it will, so far, so good. If I continue with the treatment I may not be in long, hoping so.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very caring staff, beautiful building, setting is very good. Food excellent. Dinning room set up is great. As we were out with mum daily, cannot say what the daily routine was like. I would definitely bring mum back for another holiday.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I found the care home very pleasant with the staff members being very understanding and extremely helpful when required to assist at anytime. The meals were well prepared and enjoyable. I have no complaints during my brother's respite stay there.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum was admitted in February 2016. The care and support in Mallard Court is excellent. As a family we are all very pleased at how mum has settled in.
Thank you to everyone at Mallard Court.

How likely would you be to recommend Barchester Mallard Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was only there for a short time as the friend I came to visit was very ill and taken to hospital. However I would like to say how kind the carers were to me as I was obviously in shock re my friend. I was able to wait until my friend was in the ambulance and able to speak to her sister which was some comfort to me.The impression of the area I saw was one of calm, peace and cleanliness but also with residents able to move around.

How likely would you be to recommend Barchester Mallard Court Care Home? Don't know

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

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Care Home Idol 2016

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