Barchester Mallard Court Care Home

Avocet Way, Kingsmeade, Bridlington YO15 3NT
Review Us
9.6 85 Reviews
  • Barchester Mallard Court Care Home, Bridlington
Mallard Court provides 24-hour nursing care and personal support to older people, older people with disabilities, older people with sensory loss and older people living with dementia, offered expert support in a dedicated Memory Lane Community. The home also offers respite care and short breaks.

Set in its own extensive, wheelchair accessible gardens, located just a mile away from Bridlington town centre and half a mile from beautiful blue flag beaches, the home is sited on a quiet residential estate and is easily accessible by road.

Care and support at Mallard Court is delivered through personalised care planning, a process that begins with an assessment, carried out before admission where possible, and completed with the individual concerned, together with relatives.

Information is built upon admission and at regular reviews. It covers areas like needs, risks, likes and dislikes, so it provides a basis for areas as diverse as deciding about activities programmes and external contacts, looking at any rehabilitative medical needs and discussions with the chef about diet (who will tailor meal choices to the individual).

The team and any relevant health professional are an important element of the system when carrying out regular reviews and updates with the individuals and relatives.

Mallard Court welcomes visitors, please phone to arrange a visit.
Show Barchester Mallard Court Care Home on the Map

Care Provided by Barchester Mallard Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1341

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mallard Court Care Home to find out the exact price for your requirements.

Contact Barchester Mallard Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mallard Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Galtress (Deputy Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Barchester Mallard Court Care Home Reviews (85)

9.6

Barchester Mallard Court Care Home has a Review Score of 9.6 (9.573) out of 10, based on 13 reviews in the last 2 years.
Over all time Barchester Mallard Court Care Home has 85 reviews.

Overall Experience
  • 59
  • 24
  • 1
  • 0
  • 0
Date Published
  • 85
  • 2
  • 5
  • 13
  • 72
Reviewer Connection to Barchester Mallard Court Care Home
  • 27
  • 13
  • 10
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 41-60
Review from Amy S (Daughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where to start... Mallard Court Nursing Home has been incredible. My mother requested to be placed here for her palliative care plan. (This is super important as my mum used to be a member of staff here so this shows how amazing it is to work for and to be a resident). Every single member of staff were
kind, caring, helpful, professional and of high standards, down to every occupation nurses, careers, domestics, reception, kitchen, maintenance, front of house and managers, all outstanding and attention to every last detail. I wish I could mention names as I can't tell you how amazing all these people have been they made my mums last week's special and much easier for us all. The minute you walk through the front door you feel at home and welcome with staff always smiling. Nothing was too big or to small to ask. Me and my family couldn't be happier with this wonderful care home, it is outstanding and coming from someone who spent 24/7 here and was never disappointed! Five star.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K A (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, friendly staff enabled my Mum to spent the last few months of her life comfortably and with dignity. The entertainment programme was varied, inclusive and delivered with enthusiasm. Her end of life care was excellent, as was the welcoming approach to family members wanting to spend as much time
as possible with her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Friend of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and clean and never smells of urine when you enter (like most nursing homes around Bridlington). The staff are friendly and honest in the fact that if we (family) see anything that we are not happy with then we should report it so that it can be rectified as soon as possible. Nice surroundings,
with lovely gardens in which to take the residents out in the summer. Overall, I think this is one of the more expensive nursing homes in Bridlington but you get what you pay for.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D A (Friend of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family friend is staying at Mallard Court whom I visit regularly. She is always clean and tidy and well looked after.
If any problems have arisen the staff are there to help with dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful home in a nice area with really caring staff who did everything possible to help my mum end her final days in comfort and with dignity. The lovely staff who looked after my mum were so kind to her in her hour of need, no one could have been kinder and more helpful to her.
We are
really grateful for all the effort they put in looking after her for the three days that my mum was in this wonderful home. Thank you, everyone, who helped her through this difficult time at the end of her life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Resident) assisted by family/friend published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel happy and comfortable living here. The people (carers/staff) are very friendly and helpful. I have a comfortable room. The public rooms are smart and the conservatory and gardens are lovely places to sit, enjoy and have a chat. The meals and snacks are tasty and plentiful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were caring and compassionate. They listened to our concerns and fears and answered all questions honestly. The care given was excellent and I would not hesitate to recommend this establishment.
Dignity and respect were present at all times and throughout our care here.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care HomeIt was a pleasure to have dad in our lives even if for a short time, love to all the family and if you need anything please don't hesitate to ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Partner of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very disappointed that the home lost my partner's clothes after 2 weeks respite care.
I was taken up to the laundry room and found some underwear but still missing 4 x pants - 4 x vests - 4 socks - 2 pairs of new pyjamas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean D (Wife of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in Mallard Court for a few days prior to his death but the staff were excellent from nursing, caring and cleaning.
They went out of their way to help him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Son of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and efficient. Concern for patients well-being is excellent. My mother was very happy there for the last months of her life. The staff looked after her well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ginnie H (Guardian of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Prior to our friend being admitted, we did investigate several homes in this area, some conditions were upsetting and not suitable, but we also received recommendations from friends and medical persons who were happy to recommend The Mallard Court.


The home is clean and well furnished, good facilities,

separate TV lounge, separate sitting rooms. Good reception area with facilities to make tea and coffee. Food is excellent and the dining room is spacious and comfortable, also relatives are very welcome to eat with their residents should they so wish. The staff are caring and efficient for the type of patient they are caring for, which can only be bettered if they provided a one to one ratio to each patient which is impossible.
Relatives are very welcome and dealt with efficiently and happily. Gardens are cared for and pleasant to sit in. Entertainment is also provided, and present a good selection of amusements. Fun Days are open to all residents and friends.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care HomeThanks Ginnie for your warm comments and all the help you give us too, it really is appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy S (Friend of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the care home to be of excellent quality, the decor and surroundings have a wonderful welcoming homely feel but more than this the staff are very caring and do an extremely hard job very well. All the needs of the residents are met by a really good team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen D (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's like a hotel! Lovely main reception area great dining room and lounge area and we especially like the Conservatory which we have used for a few family get-togethers. The staff are caring who always go the extra mile for mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill W (Daughter of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff are first class, always willing to accommodate family requests and deal with daily issues created by residents in a professional and considerate way. Always maintaining the residents' dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kev S (Son of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Mallard Court for palliative care, she was given fabulous care with dignity. Mum was shown respect and care that was second to none. Mum was given everything she needed with staff going above and beyond to keep her comfortable.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care HomeKev, your mum is now with the stars, she was a pleasure to have in our home if only a short time. She enjoyed her tipple of port and the company of her loving family, who she drew much comfort from, with love to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June R (Friend of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit the staff are very welcoming. The public areas and room are very clean and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W E (Stepdaughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my stepfather on several occasions and everyone is so helpful. I have visited at meal times and am very impressed with the meals provided. My stepfather can ben hard work at times but he is always taken care of with dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marianne A (Granddaughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place, like a hotel with friends and care. Lots of activities. My grandma told me that the food is very good. The staff are kind and smile lots. The holistic approach helps because the staff are there for the family members too. These people are genuine and it shows in their attention to
detail.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne K (Granddaughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant experience, friendly surroundings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David A (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant rooms and social areas, staff always ready to help. Good entertainment and food and activities and trips, socialising etc. My mother has been a resident for 12 months.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care HomeIt's a pleasure to look after mum she has a great sense of humour and always makes us smile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Barchester Mallard Court Care Home is calculated as follows: ( (130 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.754 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (3)

Helen

Helen Nutton

Job Title: Operations Manager Joined: 2025

Hi, my name is Helen Nutton, and I commenced my employment with Barchester in December 2025, as an Operational Manager in Scotland & North East Division. I am a Registered Mental Health Nurse with over 20 years’ experience in a variety of fields in nursing.


I bring a wealth of knowledge and experience from previous roles - Registered Home Manager, Regional Clinical Manager and Turnaround Manager within social care. My ethos is to always have the residents' best interests at the heart of everything I do, providing high standards of care, practices supported by evidence-based research.


I am delighted to be part of such a warm, friendly and passionate team, who want to give their residents the best care they possibly can. I look forward to meeting everyone and being part of such a special team!


Any problems or queries, please advise and feel free to link directly to the home if an alternative image is required.

Amy

Amy Blackford

Job Title: Community Manager - Memory Lane

Amy has worked in care since she was 19 years old and has been employed at Mallard Court for several years. Amy held the position of Senior Carer, NVQ Level 3 and has now been promoted to Unit Manager on our Memory Lane.

Steve

Steve Moss

Job Title: Head of Activities Joined: 2006

Hi, my name is Steve, and I have been a Lifestyle Coordinator at Mallard Court since 2006, and have achieved the NAPA (National Association of Activity Providers) Level 2 Award in Activity Provision in the Care Sector.


We provide a wide range of activities for the people we support, as well as for their families and friends. I also love to have one-to-one chats with residents who like to reminisce about their lives over a cup of tea and some biscuits.


We have our own minibus and have fun days out sightseeing, having a picnic or going to a local pub for a drink and a meal. We also arrange for local artists to provide musical entertainment for everyone at Mallard Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mallard Court Care Home to verify any information. View our terms and conditions. Barchester Mallard Court Care Home has an Enhanced Service - more info.