Barchester Mallard Court Care Home

Avocet Way, Kingsmeade, Bridlington YO15 3NT
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9.8 84 Reviews
  • Barchester Mallard Court Care Home, Bridlington
Mallard Court provides 24-hour nursing care and personal support to older people, older people with disabilities, older people with sensory loss and older people living with dementia, offered expert support in a dedicated Memory Lane Community. The home also offers respite care and short breaks.

Set in its own extensive, wheelchair accessible gardens, located just a mile away from Bridlington town centre and half a mile from beautiful blue flag beaches, the home is sited on a quiet residential estate and is easily accessible by road.

Care and support at Mallard Court is delivered through personalised care planning, a process that begins with an assessment, carried out before admission where possible, and completed with the individual concerned, together with relatives.

Information is built upon admission and at regular reviews. It covers areas like needs, risks, likes and dislikes, so it provides a basis for areas as diverse as deciding about activities programmes and external contacts, looking at any rehabilitative medical needs and discussions with the chef about diet (who will tailor meal choices to the individual).

The team and any relevant health professional are an important element of the system when carrying out regular reviews and updates with the individuals and relatives.

Mallard Court welcomes visitors, please phone to arrange a visit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1266

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mallard Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ange Dooley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Barchester Mallard Court Care Home Reviews (84)

9.8

Barchester Mallard Court Care Home has a Review Score of 9.8 (9.812) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester Mallard Court Care Home has 84 reviews.

Overall Experience
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Date Published
  • 84
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Reviewer Connection to Barchester Mallard Court Care Home
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Review from K A (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, friendly staff enabled my Mum to spent the last few months of her life comfortably and with dignity. The entertainment programme was varied, inclusive and delivered with enthusiasm. Her end of life care was excellent, as was the welcoming approach to family members wanting to spend as much time
as possible with her.
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Review from S C (Friend of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and clean and never smells of urine when you enter (like most nursing homes around Bridlington). The staff are friendly and honest in the fact that if we (family) see anything that we are not happy with then we should report it so that it can be rectified as soon as possible. Nice surroundings,
with lovely gardens in which to take the residents out in the summer. Overall, I think this is one of the more expensive nursing homes in Bridlington but you get what you pay for.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mallard Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D A (Friend of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family friend is staying at Mallard Court whom I visit regularly. She is always clean and tidy and well looked after.
If any problems have arisen the staff are there to help with dignity.
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Review from H S (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful home in a nice area with really caring staff who did everything possible to help my mum end her final days in comfort and with dignity. The lovely staff who looked after my mum were so kind to her in her hour of need, no one could have been kinder and more helpful to her.
We are
really grateful for all the effort they put in looking after her for the three days that my mum was in this wonderful home. Thank you, everyone, who helped her through this difficult time at the end of her life.
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Review from K B (Resident) assisted by family/friend published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel happy and comfortable living here. The people (carers/staff) are very friendly and helpful. I have a comfortable room. The public rooms are smart and the conservatory and gardens are lovely places to sit, enjoy and have a chat. The meals and snacks are tasty and plentiful.
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Review from S H (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were caring and compassionate. They listened to our concerns and fears and answered all questions honestly. The care given was excellent and I would not hesitate to recommend this establishment.
Dignity and respect were present at all times and throughout our care here.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

It was a pleasure to have dad in our lives even if for a short time, love to all the family and if you need anything please don't hesitate to ask.

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Review from M P (Partner of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very disappointed that the home lost my partner's clothes after 2 weeks respite care.
I was taken up to the laundry room and found some underwear but still missing 4 x pants - 4 x vests - 4 socks - 2 pairs of new pyjamas.
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Review from Jean D (Wife of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in Mallard Court for a few days prior to his death but the staff were excellent from nursing, caring and cleaning.
They went out of their way to help him.
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Review from M W (Son of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and efficient. Concern for patients well-being is excellent. My mother was very happy there for the last months of her life. The staff looked after her well.
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Review from Ginnie H (Guardian of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Prior to our friend being admitted, we did investigate several homes in this area, some conditions were upsetting and not suitable, but we also received recommendations from friends and medical persons who were happy to recommend The Mallard Court.


The home is clean and well furnished, good facilities,

separate TV lounge, separate sitting rooms. Good reception area with facilities to make tea and coffee. Food is excellent and the dining room is spacious and comfortable, also relatives are very welcome to eat with their residents should they so wish. The staff are caring and efficient for the type of patient they are caring for, which can only be bettered if they provided a one to one ratio to each patient which is impossible.
Relatives are very welcome and dealt with efficiently and happily. Gardens are cared for and pleasant to sit in. Entertainment is also provided, and present a good selection of amusements. Fun Days are open to all residents and friends.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

Thanks Ginnie for your warm comments and all the help you give us too, it really is appreciated.

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Review from Joy S (Friend of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the care home to be of excellent quality, the decor and surroundings have a wonderful welcoming homely feel but more than this the staff are very caring and do an extremely hard job very well. All the needs of the residents are met by a really good team.
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Review from Helen D (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's like a hotel! Lovely main reception area great dining room and lounge area and we especially like the Conservatory which we have used for a few family get-togethers. The staff are caring who always go the extra mile for mum.
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Review from Gill W (Daughter of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff are first class, always willing to accommodate family requests and deal with daily issues created by residents in a professional and considerate way. Always maintaining the residents' dignity.
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Review from Kev S (Son of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Mallard Court for palliative care, she was given fabulous care with dignity. Mum was shown respect and care that was second to none. Mum was given everything she needed with staff going above and beyond to keep her comfortable.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

Kev, your mum is now with the stars, she was a pleasure to have in our home if only a short time. She enjoyed her tipple of port and the company of her loving family, who she drew much comfort from, with love to you all.

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Review from June R (Friend of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit the staff are very welcoming. The public areas and room are very clean and welcoming.
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Review from W E (Stepdaughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my stepfather on several occasions and everyone is so helpful. I have visited at meal times and am very impressed with the meals provided. My stepfather can ben hard work at times but he is always taken care of with dignity.
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Review from Marianne A (Granddaughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place, like a hotel with friends and care. Lots of activities. My grandma told me that the food is very good. The staff are kind and smile lots. The holistic approach helps because the staff are there for the family members too. These people are genuine and it shows in their attention to
detail.
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Review from Yvonne K (Granddaughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant experience, friendly surroundings.
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Review from David A (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant rooms and social areas, staff always ready to help. Good entertainment and food and activities and trips, socialising etc. My mother has been a resident for 12 months.
Reply from Sarah Kirk, Manager at Barchester Mallard Court Care Home

It's a pleasure to look after mum she has a great sense of humour and always makes us smile.

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Review from Christine M (Partner of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner is looked after so well, everything is perfect for him and he has settled and is content. He is taken out when weather permits and the food which is an important part of the day for him is remarkable. The entertainments programme is varied and interesting and he enjoys joining in when possible.
All in all I don't think we could find anywhere else even half as good as Mallard Court.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Barchester Mallard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Barchester Mallard Court Care Home is calculated as follows: ( (137 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mallard Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Ange

Ange Dooley-Widd

Job Title: General Manager

Hi, my name is Ange and I am the General Manager here at Mallard Court Care Home. Welcome to our carehome.co.uk page.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I started my career in care as a volunteer in day centres for adults with learning disabilities. I have looked after people with learning disabilities who lived with me in my own home and also provided respite for children with learning disabilities as well.


I moved over to Bridlington from Bradford over a number of years ago and applied for the position as a carer at Mallard Court. I was promoted to senior carer and eventually to the position of Care Practitioner before progressing to Unit Manager.


I work with a dedicated and supportive team who aim to achieve the best for the home. I look forward to welcoming you to our home.

Amy

Amy Blackford

Job Title: Unit Manager

Amy has worked in care since she was 19 years old and has been employed at Mallard Court for several years. Amy held the position of Senior Carer NVQ Level 3 and has now been promoted to Unit Manager on our Memory Lane.

Steve

Steve Moss

Job Title: Head of Activities Joined: 2006

Hi, my name is Steve, and I have been a Lifestyle Coordinator at Mallard Court since 2006, and have achieved the NAPA (National Association of Activity Providers) Level 2 Award in Activity Provision in the Care Sector.


We provide a wide range of activities for the people we support, as well as for their families and friends. I also love to have one-to-one chats with residents who like to reminisce about their lives over a cup of tea and some biscuits.


We have our own minibus and have fun days out sightseeing, having a picnic or going to a local pub for a drink and a meal. We also arrange for local artists to provide musical entertainment for everyone at Mallard Court.

Patricia

Patricia Thompson

Job Title: Resident Ambassador Joined: 2025

Patricia has been a resident at the home since Autumn 2024 and is incredibly proud to be our resident ambassador.


Patricia lived in Leicester and moved to Mallard Court to be closer to her daughter in Bridlington.


She speaks affectionately of the home saying how "everyone has always been kind and from the first time entering the home I've been made to feel welcome. I've made so many friends with the my fellow residents and the staff who work here and I love the activities."


"I've always wanted to live by the sea and now here I am in Bridlington!"


Patricia loved to crochet and knit, taking part in exercise classes and she enjoys the virtual travel activities. in particular those based in other countries.


She is a proud Leicester City supporter and was a season ticket holder. Patrician and her husband were keen bowls players.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mallard Court Care Home to verify any information. View our terms and conditions. Barchester Mallard Court Care Home has an Enhanced Service - more info.