Brooklands Care Home

The care home could do with a little more activity for the residents, but overall, I am really happy with the care my mum is receiving.

Staff got to know Mum very quickly and were kind and friendly. They helped Mum become familiar with the routine, giving her a choice to stay in her room or join the other residents in one of the communal areas which were clean and nicely decorated. Mum enjoyed the food and was never short of drinks and snacks being offered. Special thanks must be given to the medical team who were excellent: taking time to understand Mum's health needs and ensuring they were all addressed. We would like to send a big thank you to everyone at Brooklands.

The staff are very helpful and they treated Mum with compassion, respect and great care. As Mum's Alzheimer's became worse they became her family and they made her time there as comfortable and reassuring as they possibly could. I would not hesitate to recommend this home to anybody who has a need for a relative.

Our mother was admitted firstly to Brooklands for respite, in or around August of this year for two weeks, when us four daughters were struggling to cope with Mum being at home, after being diagnosed with Vascular dementia and Alzheimer's earlier on this year. Unfortunately, through the hot spell that we had Mum got very poorly and was admitted to hospital and after this rocky spell, it was deemed that Mum could no longer be at home on her own. We had no hesitation but to seek Mum a place back in Brooklands, straight away. Mum settled down very quickly again. She has got a lovely set of friends and we can now rest, assured that she is safe and well looked after. Obviously, we all have teething problems, but any concerns that we have had, have been discussed and they are more than happy to work with us to find a solution. Mum has a lovely room and to top it off, she says the food is fantastic! Thank you to all staff, we feel very lucky.

I have been a resident for 15 years. Luckily then, my sister had worked with the care homes bosses and put me in touch and I have since enjoyed a most pleasurable time. I couldn't have found a nicer and more caring staff. There have been a few minor hiccups, but nothing too daunting. I would recommend Brooklands, highly.

My mum was admitted to Brooklands in May, after coming in for respite over a couple of years. I cannot praise the staff enough. They are always smiling and happy to help. They have made my mum very welcome and helped her to settle in very quickly.

My wife was admitted to Brooklands in May 2022. She has settled really well. The care staff have been amazing, they go above and beyond. They always make me feel welcome when I visit. When I leave the home, I know that my wife is safe and well cared for.

Thank you for making a stressful situation so much easier for my Dad and the whole family.

Carers are always fab with mum. They are helpful and positive an excellent service and level of care. They take not of all her needs and nothing is too much trouble.

My 97-year-old nanna has come on leaps and bounds since coming to the care home in 2020. She converses more and seems very happy in this setting. The food looks amazing and smells amazing. The only bad point is that they don't dish up to visitors! One lady has been amazing in setting up initially facetime over the portal and then visits.

My mother arrived at this home in May 2020, so has been a resident for 14 months. Compared to when she was at home she seems to have improved greatly in conversation, sense of humour and concentration. She seems to be extremely happy with her place and is clean and well cared for. Personally, I am extremely happy with her care.

My mother was a patient at Brooklands for respite care for 7 days in June 2021. The care, dignity and respect she received were excellent couldn't ask for better care for my mother. She also said if she goes into respite care again it would make her feel better if she is able to go to Brooklands again, as they made her feel safe, comfortable and very caring.

I would highly recommend Brooklands to anyone.

Just had another lovely FaceTime call with Mum, I very much appreciate the care and dedication of all the staff at Brooklands now and in these previous months working very hard to keep everyone well and safe. Staff are always cheery and we know that Mum is well looked after and happy and that is a great relief to us. All the staff have given their time we know to look after everyone and keep spirits up in really difficult times as well as obviously having their own lives and families. We are very grateful to such a wonderful bunch of people, thank you.

My father has spent the last 6 years of his life here and I could not wish for better care. The staff are so kind, the food is delicious and wholesome. I will be forever grateful.

Simply the best.

I have the utmost respect for the care that my dad had received while he was in Brooklands the staff always had time to make sure that all his right care and medication and his hygiene was always a priority. They always kept us updated on everything from hospital attendance to the day to day care of my dad. They where always helpful when we telephoned and made us feel that we could contact them anytime they are a very good care home and the staff are very compassionate about residents and there family needs.

All the care home staff have been very helpful and kind and very polite from when my dad came in til when he left. The staff kept me updated all the time on any changes at all towards my dad, also he had to get personal care from them all. There was never a time I felt I couldn’t phone the home up and ask how things was going with my dad because he could be angry, but a proud man when it comes to someone else looking after him. Sometimes I needed advice too from the home and they would always help me out. All the staff was fantastic and gave my dad a very great service.

As I've never actually visited Brooklands, I feel unable to comment on overall standards of cleanliness, value for money, facilities etc so have only rated them as Good, but I would rate the care and support as Excellent.

My mother was admitted to "Brookland" having been given a "Fast Track" admission after a terminal illness diagnosis. She spent the last week if her life being cared for by kind, understanding, caring and compassionate staff. "Brookland" is a modern and very well managed facility with a most pleasant atmosphere. They are doing a wonderful job during extremely difficult times.