What types of Care is Bilton Hall Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bilton Hall Nursing Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bilton Hall Nursing Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bilton Hall Nursing Home to the centre of Harrogate?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Bilton Hall Nursing Home, Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW

Review from H W (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

A very kind & caring staff. Nothing too much trouble. Beautiful surroundings and a magnificent old house that still has kept it's authenticity.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your review, it is appreciated. It is wonderful that you have recognised our 'kind and caring staff' who work so hard to ensure that all residents have the very best care. Kind regards

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Review from Angie H (Next of Kin) published on 8 September 2025 Submitted via Website • Report

Overall Experience

My neighbour has been a resident at Bilton Hall since May, after being in hospital for 2 months. At discharge, he was assessed and it was agreed that his care needs had increased, which his previous care home was unable to support.
Bilton Hall was suggested by the Harrogate Hospital discharge team

as an alternative. Not being familiar with it, I called to arrange a viewing and as I was working and unable to get there during my working hours, the Administrator agreed to meet me after her day should have ended which was very much appreciated at short notice.
Once installed, my neighbour settled well, which was a huge relief. At Bilton Hall, he is always treated with respect, patience and kindness by all, right from the domestic staff, up to (and including) the most highly qualified of the Bilton Hall team.
I wouldn't hesitate to recommend Bilton Hall to anyone who is in need of the services they provide.
(No experience of the activities offered as he is unable to participate)

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Many thanks for your complimentary review of Bilton Hall. It is so good to know that your experience of finding a care home was so positive. The team work so hard to ensure that our residents are safe, well and settled and it is a testament to their care and support that you are able to provide such a wonderful recommendation and ratings. Kind regards

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Review from F W (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

My Dad didn't want to go into a care home. For years he has made us promise we wouldn't do it to him. When he was admitted to hospital, the only way he could leave was to be discharged to a care home. He (and we) were heartbroken as he had been so firm on his decision.
The day before he was discharged

we were able to take his belongings over to set up his room, so that when he moved there were some familiar bits and pieces around.
Straight away the staff made us feel at ease - it was heartwarming to see how much patience and love they had for their residents.
The day after Dad was discharged I went to visit. On entering his room he was chatting to two male nurses about football. They were laughing and joking and this was the first time in a while I had seen my Dad sociable. He was happy - settled - and more importantly, safe. He told me he was living in a 10* hotel. This affirmation was so important to our family. Dad's illness was complicated and passed away the next day, peacefully.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

First of all may we give our heartfelt condolences to you and your family for the loss of your much loved father. To know that our home team was able to provide quality care and support at such a critical time makes us so proud of their skill and dedication to residents. Thank you for sharing your experience of the circumstances of needing a nursing home, it is such a familiar story that we hear everyday. Hopefully sharing your experience will give comfort to those who are also in a similar situation. We appreciate that you have taken the time to write a review and given high ratings for the home. Kind regards

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Review from J O (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Since my mum came into Bilton Hall following hospital- the staff have been nothing but supportive and caring towards her. All staff interactions I have seen from care staff, the catering team, domestics, activities and administrators have had a positive impact on both her mental and physical wellbeing.

The wider management team have also been good with her and have stopped to say hello on several occasions.
The food is well presented and spoken highly of.

Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home

Thank you for the lovely review of Bilton Hall. We are delighted to know that you are happy with the services we are able to provide your loved one. We are thrilled your mum is settling in well with us. The Team will be so pleased to hear your words of recommendation. Have a wonderful day.

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Review from J M (Respite Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Personal care was excellent, the staff so kind and considerate.
However I don't know why I was sent there in the first place! I do not have dementia!! Everything is geared up for dementia, so I did not join in with the activities after the 1st week. The only people I had any proper conversations with

were residents visitors. I spent a lot of time on my own in my room watching tv or reading. Food was let down by not being warm enough.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We appreciate your honest feedback and we are glad you have enjoyed your time in the home. It is unfortunate that you were not able to join in with the activities, we will be sure to look into providing a more varied range of things to do. Thank you for your review and honesty, have a lovely day.

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Review from F H (Respite Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

I visit Bilton Hall on a regular basis. The home is full of laughter. The residents are well cared for, the activities are excellent, there's always something going on. I look forward to my visits.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your comments and kind words of recognition for the home. We are thrilled you enjoy your visits and we hope to see you again soon. Have a lovely day

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Review from C P (Wife of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

My experience of Bilton Hall is that my husband is being cared for by staff who really care for him. They treat him with kindness and respect. They look after both his physical and mental health needs. Bilton Hall extend their care to his family, making us feel very welcome, valued and less stressed.

His room is well furnished and light and airy. The outside environment is attractive and safe and easily accessable to residents who are accompanied by family, friends or carers. The meals are well cooked plentiful and nicely presented.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your wonderful comments on the team and the care they provide. Your feedback is valuable and will do much to assist those who are looking for care for a loved one. Kind regards

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Review from Robert J (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for the last 5 months. The care has been first class. I am always informed if anything happens with my Mum. The communication between the home/GP/and family is good. Facilities are first class.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you so much for your wonderful 5 star review, it is so appreciated. Kind regards.

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Review from Pete W (Son of Resident) published on 14 February 2025 Submitted via Postal Card • Report

Overall Experience

From day one, my mother (and family) have been very happy with the support provided at Bilton Hall Nursing Home. Lots of smiling faces from the staff who show great professional care and kindness in what is a difficult time for my mother and my family. I would not hesitate to recommend Bilton Hall to

anyone. Keep up the great work!

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you for your wonderful review and recommendation, that means a lot. Kind regards.

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Review from Ajit K (Husband of Resident) published on 4 November 2024 Submitted via Postal Card • Report

Overall Experience

Always, I look forward to visiting Bilton Hall Nursing Home to spend quality time with my lovely wife. The carers are friendly, efficient (competent), smiling. Long may this continue.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for sharing your kind words about our team at Bilton Hall. We appreciate you taking the time to let us know how we are doing and are thrilled to hear you enjoy your visits. We appreciate your feedback and look forward to seeing you again soon. Have a lovely day.

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Review from M C (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report

Overall Experience

I have found the staff at Bilton Hall Nursing Home to be very caring and include all residents. The food is plentiful and varied. The surroundings are clean and well-maintained.
All of the staff work very hard and there seems to be good team spirit.
I am happy with this care home.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Good afternoon, we are so glad that you are happy with the high standard of care your mother is receiving. Our team here at Bilton Hall always strives to create a warm and welcoming environment for both our residents and their loved ones. We appreciate your feedback and are touched by your kind words. Have a wonderful day.

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Review from Linda W (Cousin of Resident) published on 11 September 2024 Submitted via Website • Report

Overall Experience

Sadly my cousin died in July after 3 years in the care of Bilton Hall.
I found the staff to be very friendly, and approachable and, more importantly, they were kind and caring towards my cousin who always seemed pleased to see staff when they visited her room, despite her problems and being totally

bed-bound. I saw staff interacting with other residents in the public areas and they were always respectful and kind and spoke with good humour, obviously enjoying their work.
I was kept well informed of any issues, and on the occasion of a more serious problem was able to speak to the temporary manager about it.
I always felt the home was clean, none of the stale odours found in some care homes.
In the end, my cousin was well looked after, as I was at this difficult and upsetting time.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Hello Linda, we appreciate you taking the time to leave us an honest and heartfelt review for Bilton Hall. We are so sorry for the loss of your cousin, we know how difficult it can be to lose a loved one. We are so glad that we could provide the love and care your cousin deserved. I will be sure to relay your lovely comments to our team. Thank you.

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Review from C J (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report

Overall Experience

Bilton Hall is not the most modern home but it is homely and the staff create a lovely atmosphere. I can see gradual improvements since my mother moved in. Mum is happy, safe, and well cared for which are my main priorities.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We are thrilled that your mum is settled in well with us and we are delighted you have noticed the efforts we are making to improve our service. We strive to provide the best care and support our residents need and we appreciate your feedback. Have a lovely day.

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Review from M M (Power of Attorney of Resident) published on 5 August 2024 Submitted via Postal Card • Report

Overall Experience

The home is shabby and requires refurbishment. Areas often smell although the new managers have improved things somewhat. The gardens and car park areas need tidying up. The staff are pleasant and friendly and kind to the residents but seem to be short in numbers. Agency staff are not the answer. My

resident friend enjoys his cup of tea and piece of cake in the afternoon and says that the food is good. He is contented and well-liked by all the staff who always speak to him.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your honest feedback and will take your comments into consideration and move forward accordingly. Thank you for the kind words about our Staff and the standards of our catering and food service. At We Care Group we strive for high standards and are grateful for your review. Thank You

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Review from Christine S (Cousin of Resident) published on 18 July 2024 Submitted via Website • Report

Overall Experience

I have not been a regular visitor to the home. I do know that my cousin was well looked after and loved by the staff. I dealt more with the financial side and I always found the staff so helpful and kind with everything I needed to sort. He has now, sadly, died and at the funeral there were two lovely

representatives of Bilton Hall Nursing Home. It is a beautiful building in lovely countryside. I would recommend the home without hesitation.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We are so sorry for the passing of your cousin and would like to extend our deepest sympathies. We appreciate your feedback and will be sure to inform the team. Thank you.

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Review from B B (Friend of Resident) published on 20 February 2024 Submitted via Postal Card • Report

Overall Experience

Convenient location, stunning rural setting. Staff are helpful and friendly at all times. A good atmosphere amongst residents and staff. Some technical difficulties that were overcome in good spirit. My friend seems quite happy here. Good visitor access. A pleasure to visit.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so favourably.

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Review from Lesley W (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report

Overall Experience

The care my mother receives in Bilton Hall Nursing Home gives me complete peace of mind. She has really settled down and enjoys interacting with the staff.
I find the receptionists and staff welcoming and kind, nothing is too much trouble for any of them. Everyone always has a genuine smile on their

faces and are always willing to help if I have a certain request. The home has such a 'family' atmosphere. Well done everyone.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear about the wonderful care your mother receives in Bilton Hall and the lovely 'family atmosphere' in the home. I will share your kind comments with all the team.

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Review from Angela F (Brother of Resident) published on 4 October 2023 Submitted via Postal Card • Report

Overall Experience

From the moment we walked into Bilton Hall Nursing Home we all knew and feel it was the right place for our brother. Warm and all the staff are very friendly. My brother is very happy he loves joining in with all the activities. Definitely recommend.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your brother is at Bilton Hall and that he joins in with our wide range of activities. I will share your kind comments with the team.

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Review from Linda C (Friend of Resident) published on 4 October 2023 Submitted via Website • Report

Overall Experience

My friend became a resident at Bilton Hall Nursing Home in April 2023. The staff were very enthusiastic for her to be there but on day one she was left alone and we had a telephone call from her because she didn’t know where to go and didn’t know where her room was.
On our first visit it was extremely

warm and when we mentioned this the housekeeper she told us ‘ They just sit around all day’.
Our friend sadly passed away in August and when we went to collect her belongings the lady on the desk never even said sorry.
All of her personal items went ‘missing’ including jewellery and items we had taken in to help her pass the time and feel at home. We were never advised not to take in personal items.
Her clothes had been packed into two bin bags and when we got them home we found they had included three pairs of heavily soiled knickers! This was very distressing. We sent a list of missing items to the care home manager and still haven’t had a reply. Not what you want at such a sad time.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review at this difficult time. We are sorry for your loss and to hear about the experience you have had and apologise for any undue stress caused. We know how difficult and disorientating it is when people move into a care home and would like to reassure you that all our new residents are welcomed into the home and introduced to the team as well as being introduced to other residents and encouraged to socialise with them to build friendships. We have an extensive programme of meaningful activities in the home for the health and mental well-being of residents, which everyone is encouraged to take part in. Our team is caring and compassionate at all times, treating residents with the dignity and respect they deserve, even when they pass away. The manager would have been happy to address your concerns at any time during your friend's stay at the home, but no concerns were raised, she would be happy to address your concerns in more detail.

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Review from L H (Wife of Resident) published on 22 September 2023 Submitted via Postal Card • Report

Overall Experience

The outside of the building looks very good with plenty of parking spaces. The inside of the home leaves a lot to be desired, could do with an update and some paint.
Rooms are very basic, the food seems to be well prepared and looked appetising.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall. We are really surprised about your comments as we have had an ongoing programme of decoration within the home and we have had positive comments from residents and relatives within the home. All our bedrooms are decorated as necessary when they become vacant. We have also made improvements in areas of the home not visible to visitors, including the kitchen which has helped us gain a 5 Star food hygiene rating. We are also surprised with your low score for our activities as we have a wide programme of activities and over the last few months this has included entertainers, alpacas visiting and a weekly cheese and wine afternoon. We would be happy to speak to you to understand your concerns.