Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
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9.5 104 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.
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Care Provided by Bilton Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • Self-Funded Nursing Care: £1100 – £1350
  • Self-Funded Nursing Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1450

Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
Contact admin for availability.

These prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements.

Contact Bilton Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bilton Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Collette Backhouse (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (56)

Parking

  • Parking is available on site

Bilton Hall Nursing Home Reviews (104)

9.5

Bilton Hall Nursing Home has a Review Score of 9.5 (9.539) out of 10, based on 20 reviews in the last 2 years.
Over all time Bilton Hall Nursing Home has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bilton Hall Nursing Home
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Total of 104, showing 1-20
Review from Y B (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Bilton Hall Nursing Home as a palliative/end of life care. She was cared for extremely well. The chef checked what food she liked and consistenly; the maintenance team checked the safety, the cleaner made sure of sanitising and cleaned; the nurses/assistants all ensured Mum was comfortable
and ensured personal care completed and appropriate medication; laundry was done regularly; admin was taken great care. Lovely garden - well kept. Always able to make Mum "hot chocolate" as often as required. All the staff were happy and lovely.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your kind review, which compliments all departments in the home. This is so much appreciated. All of the team work so hard to ensure that our residents are safe well and happy. Kind regards

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Review from Maria M (Regular Volunteer) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I pop in to Bilton Hall Nursing Home to chat to staff & residents, I am greeted with such warmth & kindness. I help calling bingo on a Friday. I bake cakes for events such as VE day, summer fetes, macmillan coffee morning, Harvest festival.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your review of Bilton Hall, it is appreciated. Your involvement with the home is also very much appreciated, thank you for the time you invest in enhancing the daily lives of our residents. Thanks especially for the cakes!! Kind regards

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Review from Glenn P (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bilton Hall nursing home which is located in Harrogate, in my experience meets and surpasses all expectations.
My mother Dorothy, became a resident early June 2025, and from the outset, and indeed before to her move there, the process of assessing her needs was thorough comprehensive and deft.
Prior
to her residency a number of rooms were considered and professionals met and decided that the room which she was allocated would meet her needs, and their judgement was sound.
From day one staff have been without exception approachable, caring, friendly and professional. Unlike many institutions staffing at night and weekends is excellent . And staff members are consistent and there are not replaced during those hours by part-time staff agency staff .
In August, for five days my mother was admitted to hospital and staff at the nursing home contacted me immediately - even before the ambulance had arrived at Bilton Nursing Home.
They kept in touch and liaised with the Hospital.
Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We appreciate all comments and feedback and are thrilled that we have been able to meet and even exceed your expectations for your Mothers care. We are glad that she has settled in well with us and the team will be delighted to hear your kind words of recommendation. Thank you and have a lovely day.

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Review from H W (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very kind & caring staff. Nothing too much trouble. Beautiful surroundings and a magnificent old house that still has kept it's authenticity.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your review, it is appreciated. It is wonderful that you have recognised our 'kind and caring staff' who work so hard to ensure that all residents have the very best care. Kind regards

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Review from Angie H (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour has been a resident at Bilton Hall since May, after being in hospital for 2 months. At discharge, he was assessed and it was agreed that his care needs had increased, which his previous care home was unable to support.
Bilton Hall was suggested by the Harrogate Hospital discharge team
as an alternative. Not being familiar with it, I called to arrange a viewing and as I was working and unable to get there during my working hours, the Administrator agreed to meet me after her day should have ended which was very much appreciated at short notice.
Once installed, my neighbour settled well, which was a huge relief. At Bilton Hall, he is always treated with respect, patience and kindness by all, right from the domestic staff, up to (and including) the most highly qualified of the Bilton Hall team.
I wouldn't hesitate to recommend Bilton Hall to anyone who is in need of the services they provide.
(No experience of the activities offered as he is unable to participate)
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Many thanks for your complimentary review of Bilton Hall. It is so good to know that your experience of finding a care home was so positive. The team work so hard to ensure that our residents are safe, well and settled and it is a testament to their care and support that you are able to provide such a wonderful recommendation and ratings. Kind regards

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Review from F W (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad didn't want to go into a care home. For years he has made us promise we wouldn't do it to him. When he was admitted to hospital, the only way he could leave was to be discharged to a care home. He (and we) were heartbroken as he had been so firm on his decision.
The day before he was discharged
we were able to take his belongings over to set up his room, so that when he moved there were some familiar bits and pieces around.
Straight away the staff made us feel at ease - it was heartwarming to see how much patience and love they had for their residents.
The day after Dad was discharged I went to visit. On entering his room he was chatting to two male nurses about football. They were laughing and joking and this was the first time in a while I had seen my Dad sociable. He was happy - settled - and more importantly, safe. He told me he was living in a 10* hotel. This affirmation was so important to our family. Dad's illness was complicated and passed away the next day, peacefully.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

First of all may we give our heartfelt condolences to you and your family for the loss of your much loved father. To know that our home team was able to provide quality care and support at such a critical time makes us so proud of their skill and dedication to residents. Thank you for sharing your experience of the circumstances of needing a nursing home, it is such a familiar story that we hear everyday. Hopefully sharing your experience will give comfort to those who are also in a similar situation. We appreciate that you have taken the time to write a review and given high ratings for the home. Kind regards

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Review from J O (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum came into Bilton Hall following hospital- the staff have been nothing but supportive and caring towards her. All staff interactions I have seen from care staff, the catering team, domestics, activities and administrators have had a positive impact on both her mental and physical wellbeing.
The wider management team have also been good with her and have stopped to say hello on several occasions.
The food is well presented and spoken highly of.
Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home

Thank you for the lovely review of Bilton Hall. We are delighted to know that you are happy with the services we are able to provide your loved one. We are thrilled your mum is settling in well with us. The Team will be so pleased to hear your words of recommendation. Have a wonderful day.

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Review from J M (Respite Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Personal care was excellent, the staff so kind and considerate.
However I don't know why I was sent there in the first place! I do not have dementia!! Everything is geared up for dementia, so I did not join in with the activities after the 1st week. The only people I had any proper conversations with
were residents visitors. I spent a lot of time on my own in my room watching tv or reading. Food was let down by not being warm enough.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We appreciate your honest feedback and we are glad you have enjoyed your time in the home. It is unfortunate that you were not able to join in with the activities, we will be sure to look into providing a more varied range of things to do. Thank you for your review and honesty, have a lovely day.

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Review from F H (Respite Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Bilton Hall on a regular basis. The home is full of laughter. The residents are well cared for, the activities are excellent, there's always something going on. I look forward to my visits.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your comments and kind words of recognition for the home. We are thrilled you enjoy your visits and we hope to see you again soon. Have a lovely day

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Review from C P (Wife of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Bilton Hall is that my husband is being cared for by staff who really care for him. They treat him with kindness and respect. They look after both his physical and mental health needs. Bilton Hall extend their care to his family, making us feel very welcome, valued and less stressed.
His room is well furnished and light and airy. The outside environment is attractive and safe and easily accessable to residents who are accompanied by family, friends or carers. The meals are well cooked plentiful and nicely presented.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your wonderful comments on the team and the care they provide. Your feedback is valuable and will do much to assist those who are looking for care for a loved one. Kind regards

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Review from Robert J (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for the last 5 months. The care has been first class. I am always informed if anything happens with my Mum. The communication between the home/GP/and family is good. Facilities are first class.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you so much for your wonderful 5 star review, it is so appreciated. Kind regards.

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Review from Pete W (Son of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, my mother (and family) have been very happy with the support provided at Bilton Hall Nursing Home. Lots of smiling faces from the staff who show great professional care and kindness in what is a difficult time for my mother and my family. I would not hesitate to recommend Bilton Hall to
anyone. Keep up the great work!
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you for your wonderful review and recommendation, that means a lot. Kind regards.

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Review from Ajit K (Husband of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always, I look forward to visiting Bilton Hall Nursing Home to spend quality time with my lovely wife. The carers are friendly, efficient (competent), smiling. Long may this continue.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for sharing your kind words about our team at Bilton Hall. We appreciate you taking the time to let us know how we are doing and are thrilled to hear you enjoy your visits. We appreciate your feedback and look forward to seeing you again soon. Have a lovely day.

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Review from M C (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff at Bilton Hall Nursing Home to be very caring and include all residents. The food is plentiful and varied. The surroundings are clean and well-maintained.
All of the staff work very hard and there seems to be good team spirit.
I am happy with this care home.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Good afternoon, we are so glad that you are happy with the high standard of care your mother is receiving. Our team here at Bilton Hall always strives to create a warm and welcoming environment for both our residents and their loved ones. We appreciate your feedback and are touched by your kind words. Have a wonderful day.

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Review from Linda W (Cousin of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly my cousin died in July after 3 years in the care of Bilton Hall.
I found the staff to be very friendly, and approachable and, more importantly, they were kind and caring towards my cousin who always seemed pleased to see staff when they visited her room, despite her problems and being totally
bed-bound. I saw staff interacting with other residents in the public areas and they were always respectful and kind and spoke with good humour, obviously enjoying their work.
I was kept well informed of any issues, and on the occasion of a more serious problem was able to speak to the temporary manager about it.
I always felt the home was clean, none of the stale odours found in some care homes.
In the end, my cousin was well looked after, as I was at this difficult and upsetting time.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Hello Linda, we appreciate you taking the time to leave us an honest and heartfelt review for Bilton Hall. We are so sorry for the loss of your cousin, we know how difficult it can be to lose a loved one. We are so glad that we could provide the love and care your cousin deserved. I will be sure to relay your lovely comments to our team. Thank you.

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Review from C J (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bilton Hall is not the most modern home but it is homely and the staff create a lovely atmosphere. I can see gradual improvements since my mother moved in. Mum is happy, safe, and well cared for which are my main priorities.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We are thrilled that your mum is settled in well with us and we are delighted you have noticed the efforts we are making to improve our service. We strive to provide the best care and support our residents need and we appreciate your feedback. Have a lovely day.

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Review from M M (Power of Attorney of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The home is shabby and requires refurbishment. Areas often smell although the new managers have improved things somewhat. The gardens and car park areas need tidying up. The staff are pleasant and friendly and kind to the residents but seem to be short in numbers. Agency staff are not the answer. My
resident friend enjoys his cup of tea and piece of cake in the afternoon and says that the food is good. He is contented and well-liked by all the staff who always speak to him.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your honest feedback and will take your comments into consideration and move forward accordingly. Thank you for the kind words about our Staff and the standards of our catering and food service. At We Care Group we strive for high standards and are grateful for your review. Thank You

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Review from Christine S (Cousin of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have not been a regular visitor to the home. I do know that my cousin was well looked after and loved by the staff. I dealt more with the financial side and I always found the staff so helpful and kind with everything I needed to sort. He has now, sadly, died and at the funeral there were two lovely
representatives of Bilton Hall Nursing Home. It is a beautiful building in lovely countryside. I would recommend the home without hesitation.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We are so sorry for the passing of your cousin and would like to extend our deepest sympathies. We appreciate your feedback and will be sure to inform the team. Thank you.

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Review from B B (Friend of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Convenient location, stunning rural setting. Staff are helpful and friendly at all times. A good atmosphere amongst residents and staff. Some technical difficulties that were overcome in good spirit. My friend seems quite happy here. Good visitor access. A pleasure to visit.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so favourably.

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Review from Lesley W (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives in Bilton Hall Nursing Home gives me complete peace of mind. She has really settled down and enjoys interacting with the staff.
I find the receptionists and staff welcoming and kind, nothing is too much trouble for any of them. Everyone always has a genuine smile on their
faces and are always willing to help if I have a certain request. The home has such a 'family' atmosphere. Well done everyone.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear about the wonderful care your mother receives in Bilton Hall and the lovely 'family atmosphere' in the home. I will share your kind comments with all the team.

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.539 for Bilton Hall Nursing Home is calculated as follows: ( (155 Excellents x 5) + (51 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 230 Ratings = 4.539
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Collette Backhouse

Job Title: Home Manager Joined: 2025

Collette is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Collette is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Collette is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression

Frequently Asked Questions about Bilton Hall Nursing Home

What types of Care is Bilton Hall Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bilton Hall Nursing Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bilton Hall Nursing Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bilton Hall Nursing Home to the centre of Harrogate?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Hall Nursing Home to verify any information. View our terms and conditions. Bilton Hall Nursing Home has an Enhanced Service - more info.