Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW

At Bilton Hall Nursing Home you can be assured of excellent standards of care and high-quality facilities in a beautiful tranquil setting. This 60 bed home is situated in one of the oldest buildings in Harrogate and is set within seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors.

This Jacobean former manor house has up-to-date facilities for 60 residents, with all rooms having private en-suite facilities and there are beautiful lounges and dining rooms giving residents choices. A person-centred dementia unit has recently been completed offering expert nursing care. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.

Bilton Hall Nursing Home – ‘This home is your home’

Owner: Ultimate Care Ltd

Person in charge: Glenda Ibbotson (General Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 56

Shared Rooms: 2

Rooms with ensuite WC: 58

Weekly Charges Guide: Personal Care Single £650 – £1255 (These prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bilton Hall Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Bilton Hall Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.651 for Bilton Hall Nursing Home is calculated as follows: ( (292 Excellents x 5) + (106 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 418 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bilton Hall Nursing Home has a Review Score of 9.7 (9.651) from 35 Reviews


Average Ratings

  • Excellent
    24
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bilton Hall Nursing Home?

  • Extremely LIKELY
    33
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Bilton Hall Nursing Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    8
  • Sister of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • more

My partner has only been in Bilton Hall for 3 days and he seems to have settled really well. I can't fault the home or the staff so far. The staff I have met have made my partner, me, his mother and brother really welcome. They are friendly, helpful and knowledgeable. The home is absolutely spotless, I can't fault it at all. Compared to my partner's previous home, it's a definite 5 star! The garden is beautiful.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

A very kind and helpful group of carers who helped my dad a lot in his last few weeks.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

From our initial phone call on the 2nd January 2018 the staff have all been extremely helpful and understanding of my mother's needs. Mum was assessed that afternoon and welcomed into Bilton Hall Nursing Home on the following day.
In the short time, mum was in the home the staff built up a lovely relationship one mum responded to. As we live a long distance away it was comforting to be able to phone and talk to staff at any time.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The nursing home caters for all of my father's needs. The staff are warm and friendly. I would recommend this home to anyone.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My step mum went into Bilton Hall on Christmas Eve from another nursing home. It was all very traumatic, we left the other nursing home with plastic bags. We got to Bilton Hall and they met us there with open arms - so kind and caring. We went on Christmas day and it was so lovely, they are a caring, happy family. Every time I went I could feel the love and care. What ever I asked for they would drop what they were doing to help. I have recommended a friend and her mother went there too.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Only just moved in but vibes are good!

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I am very pleased with the way that my mother has settled into her new life at Bilton Hall. From day one, she has said that the staff are all "nice and friendly". As the days have gone by, she has appreciated that she is safe and looked after. The staff have been very supportive to us all. They have kept up informed of changes in medication.

All in all, we are very happy with our decision to take up a place at Bilton Hall.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

A very happy atmosphere. Staff always welcoming and seem to be comfortable with each other. The nursing staff are always really to discuss my husband's situation and deal quickly with any problems we might find.

How likely would you be to recommend Bilton Hall Nursing Home? Likely

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Average Rating:   3.8 out of 5

My husband has been here nearly 18 months. We are very satisfied with Bilton Hall. The carers are wonderful. His clothes are kept nicely.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   3.6 out of 5

My husband was admitted to Bilton Hall Nursing Home six months ago with Parkinson's induced dementia. We were both made very welcome by all the staff. I am very grateful for the excellent care which my husband has received from everyone.
The care staff are kind, competent and responsive to all calls for help.
The nursing staff are exceptionally efficient and careful note of any problems.
An advisor is available at a weekly surgery. A weekly activities programme is available to all residents.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother moved to Bilton Hall in July and I am very impressed with all the staff - both clinical and non-clinical.
My mother in law spent two years in Bilton Hall ten years ago and I have been associated with B.H. as a GP for 30 years.
I have nothing but praise for the organisation and all the staff.
The house and grounds are also lovely.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My husband had been at Bilton Hall for 8 months, needing full nursing care due to numerous brain tumours (he did not want any more treatment). He was treated as an individual with dignity. The last month of his life they were attentive and at the end, one carer and two nursing staff were sat with him so he was not on his own. I will always be grateful to the staff who made his last months bearable.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Friendly and approachable staff, very caring to both residents and family.
Comfortable, pleasant rooms and communal areas.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mum came here having been in other care homes. Her dementia was quite progressive but she received the best of care from the staff here. Beautiful relaxed surroundings with a happy atmosphere. We wished we had found Bilton Hall earlier.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very impressed with the friendliness and helpfulness of both carers and nursing staff - noticeably better than any other home visited or used. Whilst the 'teas' were not generally to our liking, the kitchen staff/chef was more than helpful and accommodating in providing my father something bespoke. The grounds are kept immaculately and set in lovely mature gardens.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My aunty is extremely well cared for at Bilton Hall. She was in a previous home which was fine but not as exemplary as Bilton Hall. Her appetite has improved as they've worked hard to encourage her to eat; her skin complaint has ceased but above all she's happy and content. She has peace and quiet when she needs it but staff are always popping in to see she's OK. Staff are warm and welcoming and they genuinely know her, her humour and love of conversation and company. I recently recommended Bilton Hall to a friend and his mum has recently moved there. I know my aunty is extremely well cared for and that is such a relief to me and such a pleasure to see. Thank you, Bilton Hall.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mum has been a resident for the last five weeks. I cannot praise the staff enough from the management, nurses, care workers, cleaners, kitchen staff. Everyone goes the extra mile to help in such a professional, kind and caring manner, which has really helped me during this difficult time dealing with Mum's decline and needing residential care.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

From the moment we walked through the door, we were treated with respect and sensitivity. All the staff have been amazing and my mother was happy to be there. The public area needs a facelift but that would be my only negative comment.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My Mum needs nursing care and Bilton Hall Nursing Home is not only the closest to all of the family but is very clean, tidy and the staff are friendly and helpful. They look after my Mum's needs as if she was their Mum.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The most difficult thing was passing the care of mum to others. However, I should not have been so concerned. The staff at Bilton Hall are beyond exceptional with their care and patience.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

I could not have had any better support and understanding during this very difficult time. My late sister had advanced dementia and very poor health when she was admitted. The care compassion and devotion that she received from the staff during her stay provided her with the support and dignity that enabled her to spend the end of her life in such a caring and deserving situation. I shall always be grateful to each one of them.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was in the home for 5 months until she died. She had a pleasant room and found the lovely quiet lounge downstairs a good place to chat with family. The new "dementia" garden is beautiful and some of the best memories I have of her there is of her enjoying sitting out in the sun and admiring the flowers. The carers were fantastic - they were gentle, attentive and loving even when my mother was difficult to handle. The deputy manager particularly was outstanding. All the staff were really supportive of me too.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

To be greeted by caring and helpful management also by clean, cheerful, hardworking staff.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

The staff are hard working, they are helpful/friendly. My mum is happy and getting the help she needs. All the nurses are very good when you ask about your relative who is receiving the care.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father came to Bilton Hall in April 2016 in a fairly poorly state. He quickly recuperated and is doing well for his age. He is 100 years old.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are very friendly and supportive.
Big admirer of the beautiful building and the history of it.
The view from my room is very beautiful.
The garden is amazing and so well looked after.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has severe dementia and cannot do anything without help, she cannot walk or feed herself. I am away for up to three months at a time, so it is very important to me that mum is looked after properly. I visit at random times and always find my mum is very well looked after. She is always clean and tidy up and dressed. The home itself looks nicely carpeted and furnished, no nasty smells! Just like being at home! I cannot thank the staff enough for looking after my mum with dignity and care.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Staff helpful and friendly.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been at Bilton Hall since February 2015 and has settled in really well. He is happy and very well looked after. I am confident that his needs are supported and he enjoys a happy relationship with the staff who seem to genuinely like and care for him.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been a resident here for 9 months and finds everything very pleasant and enjoys all aspects of his life. The caring and friendly staff, delicious meals, interesting activities and events. When I am unable to visit the carers take him out to walk in the lovely grounds and he plays the piano regularly. I am really happy with every aspect of the care my father receives and I enjoy visiting the home regularly!

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

A charming historic building with the ambience or country house hotel. The staff are extremely caring and gentle towards residents and visitors!. We have been most impressed with the improvement in our relatives condition, since she arrived were from home four months ago. Entirely due to the work dome by the staff.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Staff very friendly and welcoming management. I am happy with the way my sister is treated.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

We feel mum is looked after well and she is very happy there. Likes playing bingo and dominoes. The grounds are nice to wheel mum around.

How likely would you be to recommend Bilton Hall Nursing Home? Likely

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Average Rating:   3.8 out of 5

A very friendly environment with activities provided to stimulate the residents. As a visitor I always feel welcome whenever I call. The observations are that each resident is treated as an individual in their own right and needs, with dignity.
Interest is taken in each person..
Entertainment is provided which all seem to enjoy. Although mum does not always remember me I see she always has a smile for the staff and seems happy and content.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent care and a very friendly home environment. Lovely grounds to admire and bright rooms to sit in. Always lots of activities for my Aunt to join in with - never a dull moment! Food is consistently very tasty.

How likely would you be to recommend Bilton Hall Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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November 2016

February 2014

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