Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
Review Us
9.5 104 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.
Show Bilton Hall Nursing Home on the Map

Care Provided by Bilton Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • Self-Funded Nursing Care: £1100 – £1350
  • Self-Funded Nursing Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1450

Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
Contact admin for availability.

These prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements.

Contact Bilton Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bilton Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Collette Backhouse (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (56)

Parking

  • Parking is available on site

Bilton Hall Nursing Home Reviews (104)

9.5

Bilton Hall Nursing Home has a Review Score of 9.5 (9.539) out of 10, based on 20 reviews in the last 2 years.
Over all time Bilton Hall Nursing Home has 104 reviews.

Overall Experience
  • 69
  • 26
  • 6
  • 2
  • 1
Date Published
  • 104
  • 10
  • 13
  • 20
  • 84
Reviewer Connection to Bilton Hall Nursing Home
  • 32
  • 24
  • 11
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 104, showing 61-80
Review from D B (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was apprehensive about going for respite care but after just a few days, settled in and was happy. The staff were very kind and she soon felt like one of the family. When it came time for her to move back home, she was sad to leave them all. She would happily go back in on a permanent basis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jim B (Nephew of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive and caring staff.
Super atmosphere, more like home! Nothing seems to be too much bother. Staff always helpful.
More to the point I would certainly not be concerned about coming here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte S (Niece of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited with my parents and we were made to feel totally welcome - staff were so professional, warm and helpful. The home is beautiful - gracious rooms beautifully presented, lots of staff to help wherever we went. My aunt is clearly SO happy here. It’s very clear that this home is run by a highly professional
team who believe in respect, dignity, warmth and homeliness. Just brilliant and sparklingly clean too. Apparently, the food is delicious, especially fish and chips on a Friday! We look forward to visiting again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila O (Wife of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been a resident at Bilton Hall for almost two years and I have visited him there several times a week throughout this time.
I have the highest respect for all the staff who are consistently kind and efficient. In particular, the standard of nursing care is excellent. My husband
has settled in happily and I have confidence that he is well cared for in all respects.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne G (Partner of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bilton Hall is very clean, tidy and looks more like a hotel.
The staff and management are very friendly, caring and helpful.
Since my partner has been there since having a cardiac arrest which resulted in brain damage, he is very well settled and looked after very well.
The food is lovely too, with
homemade cakes.
Definitely recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cath B (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 6 months and we are all very happy with her care.
The staff are very welcoming and mum likes them all.
Friendly and we cannot fault their professional manner or that of the management.
The stunning, prize-winning garden and well-kept grounds and building are a huge bonus.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David M (Husband of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was suffering from late-stage Alzheimers and spent the last three weeks of her life in Bilton Hall. The quality of care afforded to her was excellent and she was treated with dignity and respect throughout her all too brief stay. Her private room on the ground floor was well appointed and had
pleasant outside views. My only regret was that she was not well enough to be taken outside to enjoy the scenic surroundings and private enclosed garden. This is a first-class nursing home in a building full of character and the staff are trained to deliver a high degree of client service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart A (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had significant health problems and this care home, through its dedicated nursing and support staff, provided exceptional care. They kept me extremely well informed of her care package. The rooms are bright, airy and fit for purpose. Food is made on the premises and of a high quality. Unfortunately,
my mother was bedridden so I cannot comment on activities. Staff were always caring and compassionate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard T (Son of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last six months of her life as a resident of Bilton Hall Nursing Home. The staff provided all the care, support and security that we could have wished for.
They became members of our extended family, always welcoming yet professional and treated Mum with care and compassion.
The
six months spent there were some of the happiest and most memorable in her last five years. The companionship of other residents, range of activities and quality of care were very important. We as a family wanted the very best for Mum and we believe that we achieved that at Bilton Hall Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Son of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely location, friendly staff, very helpful, good standard of care and facilities.
Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring thoughtful people working at Bilton Hall. Always happy to spend time with my dad who was not in a particularly good way and whose health was deteriorating rapidly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith G (Wife of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's condition has improved greatly since he came to Bilton Hall Nursing Home.
He seems very happy and has settled well. It is a shame that there are no activities at the weekend as he is so much better when he is stimulated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Sister of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister is happy and has enjoyed her food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N C (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very kind and helpful group of carers who helped my dad a lot in his last few weeks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean L (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial phone call on the 2nd January 2018 the staff have all been extremely helpful and understanding of my mother's needs. Mum was assessed that afternoon and welcomed into Bilton Hall Nursing Home on the following day.
In the short time, mum was in the home the staff built up a lovely relationship
one mum responded to. As we live a long distance away it was comforting to be able to phone and talk to staff at any time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G P (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home caters for all of my father's needs. The staff are warm and friendly. I would recommend this home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie P (Daughter of Resident) published on 27 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step mum went into Bilton Hall on Christmas Eve from another nursing home. It was all very traumatic, we left the other nursing home with plastic bags. We got to Bilton Hall and they met us there with open arms - so kind and caring. We went on Christmas day and it was so lovely, they are a caring,
happy family. Every time I went I could feel the love and care. What ever I asked for they would drop what they were doing to help. I have recommended a friend and her mother went there too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Sister of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only just moved in but vibes are good!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Wife of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very happy atmosphere. Staff always welcoming and seem to be comfortable with each other. The nursing staff are always really to discuss my husband's situation and deal quickly with any problems we might find.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen B (Wife of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband has been here nearly 18 months. We are very satisfied with Bilton Hall. The carers are wonderful. His clothes are kept nicely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.539 for Bilton Hall Nursing Home is calculated as follows: ( (155 Excellents x 5) + (51 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 230 Ratings = 4.539
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

No image found

Collette Backhouse

Job Title: Home Manager Joined: 2025

Collette is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Collette is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Collette is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Hall Nursing Home to verify any information. View our terms and conditions. Bilton Hall Nursing Home has an Enhanced Service - more info.