Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
Review Us
9.5 104 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.
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Care Provided by Bilton Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • Self-Funded Nursing Care: £1100 – £1350
  • Self-Funded Nursing Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1450

Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
Contact admin for availability.

These prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Collette Backhouse (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (56)

Parking

  • Parking is available on site

Bilton Hall Nursing Home Reviews (104)

9.5

Bilton Hall Nursing Home has a Review Score of 9.5 (9.539) out of 10, based on 20 reviews in the last 2 years.
Over all time Bilton Hall Nursing Home has 104 reviews.

Overall Experience
  • 69
  • 26
  • 6
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Date Published
  • 104
  • 10
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Reviewer Connection to Bilton Hall Nursing Home
  • 32
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  • 11
  • 6
  • 5
  • 4
  • 3
  • 3
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  • 1
  • 1
  • 1
  • 1
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Total of 104, showing 21-40
Review from Angela F (Brother of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked into Bilton Hall Nursing Home we all knew and feel it was the right place for our brother. Warm and all the staff are very friendly. My brother is very happy he loves joining in with all the activities. Definitely recommend.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your brother is at Bilton Hall and that he joins in with our wide range of activities. I will share your kind comments with the team.

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Review from Linda C (Friend of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My friend became a resident at Bilton Hall Nursing Home in April 2023. The staff were very enthusiastic for her to be there but on day one she was left alone and we had a telephone call from her because she didn’t know where to go and didn’t know where her room was.
On our first visit it was extremely
warm and when we mentioned this the housekeeper she told us ‘ They just sit around all day’.
Our friend sadly passed away in August and when we went to collect her belongings the lady on the desk never even said sorry.
All of her personal items went ‘missing’ including jewellery and items we had taken in to help her pass the time and feel at home. We were never advised not to take in personal items.
Her clothes had been packed into two bin bags and when we got them home we found they had included three pairs of heavily soiled knickers! This was very distressing. We sent a list of missing items to the care home manager and still haven’t had a reply. Not what you want at such a sad time.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review at this difficult time. We are sorry for your loss and to hear about the experience you have had and apologise for any undue stress caused. We know how difficult and disorientating it is when people move into a care home and would like to reassure you that all our new residents are welcomed into the home and introduced to the team as well as being introduced to other residents and encouraged to socialise with them to build friendships. We have an extensive programme of meaningful activities in the home for the health and mental well-being of residents, which everyone is encouraged to take part in. Our team is caring and compassionate at all times, treating residents with the dignity and respect they deserve, even when they pass away. The manager would have been happy to address your concerns at any time during your friend's stay at the home, but no concerns were raised, she would be happy to address your concerns in more detail.

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Review from L H (Wife of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The outside of the building looks very good with plenty of parking spaces. The inside of the home leaves a lot to be desired, could do with an update and some paint.
Rooms are very basic, the food seems to be well prepared and looked appetising.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall. We are really surprised about your comments as we have had an ongoing programme of decoration within the home and we have had positive comments from residents and relatives within the home. All our bedrooms are decorated as necessary when they become vacant. We have also made improvements in areas of the home not visible to visitors, including the kitchen which has helped us gain a 5 Star food hygiene rating. We are also surprised with your low score for our activities as we have a wide programme of activities and over the last few months this has included entertainers, alpacas visiting and a weekly cheese and wine afternoon. We would be happy to speak to you to understand your concerns.

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Review from M D (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall the staff are very friendly towards residents and visitors alike, always smiling and welcoming. Unfortunately, the overall appearance of the home and grounds seems neglected and could do with a good overall. Including paving slabs outside the main entrance with are loose and therefore a trip
hazard. So much more could be done to tidy the grounds up to enhance people's stay.
On the last 3 occasions of visiting my mother my wife who is a nurse has had to ask for bed sheets and a duvet cover for my mother, which came almost immediately but we should not have to be asking.
At over £1000 per week, I expect more for a lady who has spent her life caring for others.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review, which we welcome as it helps us to develop and improve. We are pleased to hear that the staff are always friendly, smiling and welcoming when you visit your mother. We would like to reassure you that the health, safety and well-being of our residents, visitors and staff is paramount and we are looking into the concerns you raise about the pathway to the home and will make any necessary repairs. Bilton Hall is set within 7 acres of gardens and mature woodland with wonderful views of the local area, now that winter is over we will be working to bring them back to their full glory so that residents can enjoy our beautiful outdoor space as the warmer weather sets in.

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Review from Diane V (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and management worked so hard to offer a loving, caring home-from-home experience for my father. Nothing was too much trouble, you could feel the love and warmth throughout the building. Dad passed away at the end of December, both him and all our family were treated with dignity and respect
throughout the short time dad spent in your care. I would recommend Bilton Hall to anyone looking for first-class care. It's a special place!
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your kind review of Bilton Hall Care Home. It is always wonderful to hear from families about the hard work and loving care provided by our caring staff. We are pleased your dad received such wonderful loving care. I will share your lovely comments with all the team.

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Review from Richard D (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to say what a lovely, caring environment Bilton Hall provides. The staff simply cannot do enough for the residents of the home. Bilton Hall provided an excellent stepping stone for Mum to come out of hospital and receive a few weeks of respite care before moving back closer to home. Thank you
ever so much to all the staff at Bilton Hall, you do an amazing job!
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review. We are delighted to hear how pleased you and your mum were with the excellent care provided at Bilton Hall, during her recent respite stay. We hope she is doing as well in her new setting. I will share your comments with the team.

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Review from David B (Son of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is sat on beautiful grounds, well kept and a real delight to take my father for a walk in the wheelchair. The staff were warm and caring, starting from the moment you entered with the admin team. I couldn't recommend the place more highly.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. The home is set in beautiful grounds and it is lovely to hear that you and your father are enjoying them on your walks. It is also nice to hear how pleased you are with the warm and caring team in the home. I will share your comments with the home.

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Review from Graham M (Son of Resident) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival by ambulance, Mum was warmly greeted by reception, care and nursing staff, who immediately made her feel welcome and at home. I cannot praise the staff highly enough for their care and love, which was evident at all times. The Manager made a point of introducing himself to Mum, which was
a lovely, personal touch. Mum was taken to a large, comfortable room with a garden view. Mum's care was put into place immediately, and we left feeling very reassured that her needs would be fully catered for. The family visited regularly and found the care to be first-class and consistent. Mum was treated with dignity at all times. The nursing staff kept the family fully informed of Mum's condition. Staff went the extra mile by making a huge fuss of her 100th birthday, producing a delicious home-baked cake. Sadly Mum passed away after two weeks, without having fully experienced the beautiful surroundings and wonderful amenities on offer. I cannot thank the staff enough for their kindness and professionalism.
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall, at what must be such a difficult time for you and the family. It is wonderful to hear how happy you were with the care your mum received during her time at the home. It was an honour to care for your mum and celebrate her 100th birthday with her. I will share your kind comments with all the team.

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Review from George B (Nephew of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care given to my aunty. She is very happy and refers to the staff as her friends who will do anything she asks for. Over the two years, we have been involved with Bilton Hall, the staff have kept me informed of her progress and any changes to her care as she is now in need
of nursing care. During the pandemic, the staff worked tirelessly to enable contact with families.
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your aunty is in the home and that she refers to the staff as her friends. We work hard to create a caring, warm, friendly, homely environment. I will share your comments with all the team.

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Review from Andrew T (Son of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has made great progress at Bilton care home after her stroke. The care given is excellent, and I am kept informed on all developments and problems. The staff are friendly and helpful, and it is clear they take great pride in doing a good job. I am pleased I chose this home for mum's care and have
no hesitation in recommending Bilton Hall for the care of your loved one.
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for completing a review of our home. It is always lovely to receive such wonderful feedback. I share your comments with all the team at Bilton Hall.

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Review from A B (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a broken hip operation, my mother was transferred to Bilton Hall on an interim care bed placement. Whilst here the staff provided a good level of care within a culture of respect and commitment to adapt to specific needs e.g her sight improvement all the team aimed to provide the best level
of care and the catering and support staff, in particular, were kind and helpful. The manager and deputy manager were also proactive in helping to arrange transfer to a downstairs room which was quieter and more appropriate and this helped ensure a peaceful passing.
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Review from J M (Mother of Resident) published on 15 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly staff. A pleasant place to be.
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your review. It is lovely to receive such lovely feedback about the team and the home. I will share your comments with the team.

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Review from L H (Daughter of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted to the nursing home during the Covid-19 pandemic so it was difficult to assess things at first. Our experience when restrictions were lifted was that the staff were friendly, helpful and caring. Mum enjoyed the food and the social activities. Her room was always clean and when mum was
diagnosed with end of life the nursing care was outstanding.
Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review, which we appreciate. We are pleased to hear that your mum enjoyed life in the home and received outstanding care from all the team.

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Review from A B (Son of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was so lovely cared for here during the last few months of her life. The staff were just so wonderfully caring.
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review of our home. It is lovely to receive such positive feedback about the home and the wonderful care your mother received. I will share your comments with all of the team.

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Review from Ian R (Husband of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, who has Alzheimer's, has recently moved into Bilton Hall. We looked at a number of homes but felt Bilton Hall had the most homely atmosphere where she would feel comfortable. All the staff were very welcoming and helped her to adapt to her new home, and settled in quickly, helping her and making
me feel more comfortable in leaving her.
Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review for Bilton Hall. It is lovely to hear how well your wife has settled into the home and how comfortable you feel. I will share your comments with the team.

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Review from T R (Husband of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experiences when visiting Bilton Hall Nursing Home has been very satisfactory. All the staff that I have been in contact with have always been very helpful and friendly.
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Review from L C (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are the best always there for me.
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Review from Kathryn C (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very kind and caring. My mother feels very at home here and is treated with respect.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you for taking the time to leave a review at Bilton Hall Nursing Home. We are delighted to hear you appreciate our staff and the type of care we offer.

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Review from Simon A (Son of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
This end of life home is a disgrace. It’s a very profitable care home yet the owners seem to not invest fairly. Should have been on a tv documentary programme.
Tonight I witnessed tinned spaghetti on white toast as food for someone who is dying. This is not nutrition.
Looking at the most recent accounts
I could find online their profit margins were in the high 30% region. Having grown up in a nursing home I know some of the economics of it. This is a clear case of underinvestment. Shame on the owners.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Simon, we appreciate you taking the time to write a review of Bilton Hall following your visit to the Nursing Home. As you might have anticipated, we are disappointed to read your review as we don’t fully recognise your description of either our service or the standards that your remarks appear to convey. Certainly, the circumstances you describe fall short of the standards to which we aspire and would not be acceptable to us as a standard practice. We would therefore welcome an opportunity to discuss your remarks in order to gain a better understanding of the experience upon which your remarks are founded.

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Review from R Y (Husband of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My wife has been in the home since May 2021 and due to covid, I have not seen around the home only my wife's bedroom, the pod, office and reception.
Reply from Nathaly Cifuentes Riano, Social Media & Marketing Executive at Bilton Hall Nursing Home

We really appreciate you taking the time out to leave a review about our home.

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.539 for Bilton Hall Nursing Home is calculated as follows: ( (155 Excellents x 5) + (51 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 230 Ratings = 4.539
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Collette Backhouse

Job Title: Home Manager Joined: 2025

Collette is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Collette is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Collette is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Hall Nursing Home to verify any information. View our terms and conditions. Bilton Hall Nursing Home has an Enhanced Service - more info.