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Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW
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Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home, Harrogate

Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate,...  

Care Provided by Bilton Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,400£1,430 - £1,540
Residential Dementia Care£1,400 - £1,500£1,540 - £1,650
Nursing Care£1,500 - £1,700£2,184 - £2,404
Nursing Dementia Care£1,500 - £1,700£2,184 - £2,404
Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.

Contact the home for availability.

Contact Bilton Hall Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Katie Jowers (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (56)

Parking

  • Parking is available on site

Bilton Hall Nursing Home Reviews (112)

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9.8

Bilton Hall Nursing Home has a Review Score of 9.8 (9.794) out of 10, based on 24 reviews in the last 2 years. Over all time Bilton Hall Nursing Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from Ajit K (Husband of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

Always, I look forward to visiting Bilton Hall Nursing Home to spend quality time with my lovely wife. The carers are friendly, efficient (competent), smiling. Long may this continue.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for sharing your kind words about our team at Bilton Hall. We appreciate you taking the time to let us know how we are doing and are thrilled to hear you enjoy your visits. We appreciate your feedback and look forward to seeing you again soon. Have a lovely day.

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Review from M C (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card
Overall Experience
I have found the staff at Bilton Hall Nursing Home to be very caring and include all residents. The food is plentiful and varied. The surroundings are clean and well-maintained.
All of the staff work very hard and there seems to be good team spirit.

I am happy with this care home.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Good afternoon, we are so glad that you are happy with the high standard of care your mother is receiving. Our team here at Bilton Hall always strives to create a warm and welcoming environment for both our residents and their loved ones. We appreciate your feedback and are touched by your kind words. Have a wonderful day.

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Review from Linda W (Cousin of Resident) published on 11 September 2024 Submitted via Website
Overall Experience
Sadly my cousin died in July after 3 years in the care of Bilton Hall.
I found the staff to be very friendly, and approachable and, more importantly, they were kind and caring towards my cousin who always seemed pleased to see staff when they visited her room, despite her problems and being totally bed-bound. I saw staff interacting with other residents in the public areas and they were always respectful and kind and spoke with good humour, obviously enjoying their work.
I was kept well informed of any issues, and on the occasion of a more serious problem was able to speak to the temporary manager about it.
I always felt the home was clean, none of the stale odours found in some care homes.

In the end, my cousin was well looked after, as I was at this difficult and upsetting time.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Hello Linda, we appreciate you taking the time to leave us an honest and heartfelt review for Bilton Hall. We are so sorry for the loss of your cousin, we know how difficult it can be to lose a loved one. We are so glad that we could provide the love and care your cousin deserved. I will be sure to relay your lovely comments to our team. Thank you.

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Review from C J (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience

Bilton Hall is not the most modern home but it is homely and the staff create a lovely atmosphere. I can see gradual improvements since my mother moved in. Mum is happy, safe, and well cared for which are my main priorities.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We are thrilled that your mum is settled in well with us and we are delighted you have noticed the efforts we are making to improve our service. We strive to provide the best care and support our residents need and we appreciate your feedback. Have a lovely day.

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Review from M M (Power of Attorney of Resident) published on 5 August 2024 Submitted via Postal Card
Overall Experience

The home is shabby and requires refurbishment. Areas often smell although the new managers have improved things somewhat. The gardens and car park areas need tidying up. The staff are pleasant and friendly and kind to the residents but seem to be short in numbers. Agency staff are not the answer. My resident friend enjoys his cup of tea and piece of cake in the afternoon and says that the food is good. He is contented and well-liked by all the staff who always speak to him.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your honest feedback and will take your comments into consideration and move forward accordingly. Thank you for the kind words about our Staff and the standards of our catering and food service. At We Care Group we strive for high standards and are grateful for your review. Thank You

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Review from Christine S (Cousin of Resident) published on 18 July 2024 Submitted via Website
Overall Experience

I have not been a regular visitor to the home. I do know that my cousin was well looked after and loved by the staff. I dealt more with the financial side and I always found the staff so helpful and kind with everything I needed to sort. He has now, sadly, died and at the funeral there were two lovely representatives of Bilton Hall Nursing Home. It is a beautiful building in lovely countryside. I would recommend the home without hesitation.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We are so sorry for the passing of your cousin and would like to extend our deepest sympathies. We appreciate your feedback and will be sure to inform the team. Thank you.

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Review from B B (Friend of Resident) published on 20 February 2024 Submitted via Postal Card
Overall Experience

Convenient location, stunning rural setting. Staff are helpful and friendly at all times. A good atmosphere amongst residents and staff. Some technical difficulties that were overcome in good spirit. My friend seems quite happy here. Good visitor access. A pleasure to visit.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so favourably.

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Review from Lesley W (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience
The care my mother receives in Bilton Hall Nursing Home gives me complete peace of mind. She has really settled down and enjoys interacting with the staff.

I find the receptionists and staff welcoming and kind, nothing is too much trouble for any of them. Everyone always has a genuine smile on their faces and are always willing to help if I have a certain request. The home has such a 'family' atmosphere. Well done everyone.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear about the wonderful care your mother receives in Bilton Hall and the lovely 'family atmosphere' in the home. I will share your kind comments with all the team.

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Review from Angela F (Brother of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

From the moment we walked into Bilton Hall Nursing Home we all knew and feel it was the right place for our brother. Warm and all the staff are very friendly. My brother is very happy he loves joining in with all the activities. Definitely recommend.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your brother is at Bilton Hall and that he joins in with our wide range of activities. I will share your kind comments with the team.

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Review from Linda C (Friend of Resident) published on 4 October 2023 Submitted via Website
Overall Experience
My friend became a resident at Bilton Hall Nursing Home in April 2023. The staff were very enthusiastic for her to be there but on day one she was left alone and we had a telephone call from her because she didn’t know where to go and didn’t know where her room was.
On our first visit it was extremely warm and when we mentioned this the housekeeper she told us ‘ They just sit around all day’.
Our friend sadly passed away in August and when we went to collect her belongings the lady on the desk never even said sorry.
All of her personal items went ‘missing’ including jewellery and items we had taken in to help her pass the time and feel at home. We were never advised not to take in personal items.

Her clothes had been packed into two bin bags and when we got them home we found they had included three pairs of heavily soiled knickers! This was very distressing. We sent a list of missing items to the care home manager and still haven’t had a reply. Not what you want at such a sad time.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review at this difficult time. We are sorry for your loss and to hear about the experience you have had and apologise for any undue stress caused. We know how difficult and disorientating it is when people move into a care home and would like to reassure...  

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Review from L H (Wife of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience
The outside of the building looks very good with plenty of parking spaces. The inside of the home leaves a lot to be desired, could do with an update and some paint.

Rooms are very basic, the food seems to be well prepared and looked appetising.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall. We are really surprised about your comments as we have had an ongoing programme of decoration within the home and we have had positive comments from residents and relatives within the home. All our bedrooms are decorated as necessary...  

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Review from M D (Son of Resident) published on 27 March 2023 Submitted via Website
Overall Experience
Overall the staff are very friendly towards residents and visitors alike, always smiling and welcoming. Unfortunately, the overall appearance of the home and grounds seems neglected and could do with a good overall. Including paving slabs outside the main entrance with are loose and therefore a trip hazard. So much more could be done to tidy the grounds up to enhance people's stay.
On the last 3 occasions of visiting my mother my wife who is a nurse has had to ask for bed sheets and a duvet cover for my mother, which came almost immediately but we should not have to be asking.

At over £1000 per week, I expect more for a lady who has spent her life caring for others.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review, which we welcome as it helps us to develop and improve. We are pleased to hear that the staff are always friendly, smiling and welcoming when you visit your mother. We would like to reassure you that the health, safety and well-being of our...  

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Review from Diane V (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

All the staff and management worked so hard to offer a loving, caring home-from-home experience for my father. Nothing was too much trouble, you could feel the love and warmth throughout the building. Dad passed away at the end of December, both him and all our family were treated with dignity and respect throughout the short time dad spent in your care. I would recommend Bilton Hall to anyone looking for first-class care. It's a special place!

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your kind review of Bilton Hall Care Home. It is always wonderful to hear from families about the hard work and loving care provided by our caring staff. We are pleased your dad received such wonderful loving care. I will share your lovely comments with all the team.

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Review from Richard D (Son of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

I have to say what a lovely, caring environment Bilton Hall provides. The staff simply cannot do enough for the residents of the home. Bilton Hall provided an excellent stepping stone for Mum to come out of hospital and receive a few weeks of respite care before moving back closer to home. Thank you ever so much to all the staff at Bilton Hall, you do an amazing job!

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review. We are delighted to hear how pleased you and your mum were with the excellent care provided at Bilton Hall, during her recent respite stay. We hope she is doing as well in her new setting. I will share your comments with the team.

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Review from David B (Son of Resident) published on 8 August 2022 Submitted via Postal Card
Overall Experience

The home is sat on beautiful grounds, well kept and a real delight to take my father for a walk in the wheelchair. The staff were warm and caring, starting from the moment you entered with the admin team. I couldn't recommend the place more highly.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. The home is set in beautiful grounds and it is lovely to hear that you and your father are enjoying them on your walks. It is also nice to hear how pleased you are with the warm and caring team in the home. I will share your comments with the home.

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Review from Graham M (Son of Resident) published on 4 August 2022 Submitted via Website
Overall Experience

On arrival by ambulance, Mum was warmly greeted by reception, care and nursing staff, who immediately made her feel welcome and at home. I cannot praise the staff highly enough for their care and love, which was evident at all times. The Manager made a point of introducing himself to Mum, which was a lovely, personal touch. Mum was taken to a large, comfortable room with a garden view. Mum's care was put into place immediately, and we left feeling very reassured that her needs would be fully catered for. The family visited regularly and found the care to be first-class and consistent. Mum was treated with dignity at all times. The nursing staff kept the family fully informed of Mum's condition. Staff went the extra mile by making a huge fuss of her 100th birthday, producing a delicious home-baked cake. Sadly Mum passed away after two weeks, without having fully experienced the beautiful surroundings and wonderful amenities on offer. I cannot thank the staff enough for their kindness and professionalism.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall, at what must be such a difficult time for you and the family. It is wonderful to hear how happy you were with the care your mum received during her time at the home. It was an honour to care for your mum and celebrate her 100th birthday with her. I will share your kind comments with all the team.

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Review from George B (Nephew of Resident) published on 21 July 2022 Submitted via Website
Overall Experience

I am very satisfied with the care given to my aunty. She is very happy and refers to the staff as her friends who will do anything she asks for. Over the two years, we have been involved with Bilton Hall, the staff have kept me informed of her progress and any changes to her care as she is now in need of nursing care. During the pandemic, the staff worked tirelessly to enable contact with families.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your aunty is in the home and that she refers to the staff as her friends. We work hard to create a caring, warm, friendly, homely environment. I will share your comments with all the team.

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Review from Andrew T (Son of Resident) published on 24 May 2022 Submitted via Website
Overall Experience

Mum has made great progress at Bilton care home after her stroke. The care given is excellent, and I am kept informed on all developments and problems. The staff are friendly and helpful, and it is clear they take great pride in doing a good job. I am pleased I chose this home for mum's care and have no hesitation in recommending Bilton Hall for the care of your loved one.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for completing a review of our home. It is always lovely to receive such wonderful feedback. I share your comments with all the team at Bilton Hall.

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Review from A B (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Following a broken hip operation, my mother was transferred to Bilton Hall on an interim care bed placement. Whilst here the staff provided a good level of care within a culture of respect and commitment to adapt to specific needs e.g her sight improvement all the team aimed to provide the best level of care and the catering and support staff, in particular, were kind and helpful. The manager and deputy manager were also proactive in helping to arrange transfer to a downstairs room which was quieter and more appropriate and this helped ensure a peaceful passing.

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Review from J M (Mother of Resident) published on 15 April 2022 Submitted via Postal Card
Overall Experience

Very helpful and friendly staff. A pleasant place to be.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your review. It is lovely to receive such lovely feedback about the team and the home. I will share your comments with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 April 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Bilton Hall Nursing Home.

Meet the Team (1)

Katie Jowers
Katie JowersJob Title:Interim Home ManagerJoined: 2025

Katie is Bilton Hall’s Interim Manager and one of our Regional Support Managers for We Care Group. She has several years of experience in the care sector. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Katie is very experienced in the management of care homes and is committed to providing a high–quality service.

She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Katie is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Hall Nursing Home to verify any information. View our terms and conditions. Bilton Hall Nursing Home has an Enhanced Service -more info.