Bilton Hall Nursing Home

Mum has made great progress at Bilton care home after her stroke. The care given is excellent, and I am kept informed on all developments and problems. The staff are friendly and helpful, and it is clear they take great pride in doing a good job. I am pleased I chose this home for mum's care and have no hesitation in recommending Bilton Hall for the care of your loved one.

Following a broken hip operation, my mother was transferred to Bilton Hall on an interim care bed placement. Whilst here the staff provided a good level of care within a culture of respect and commitment to adapt to specific needs e.g her sight improvement all the team aimed to provide the best level of care and the catering and support staff, in particular, were kind and helpful. The manager and deputy manager were also proactive in helping to arrange transfer to a downstairs room which was quieter and more appropriate and this helped ensure a peaceful passing.

Very helpful and friendly staff. A pleasant place to be.

Mum was admitted to the nursing home during the Covid-19 pandemic so it was difficult to assess things at first. Our experience when restrictions were lifted was that the staff were friendly, helpful and caring. Mum enjoyed the food and the social activities. Her room was always clean and when mum was diagnosed with end of life the nursing care was outstanding.

My mother was so lovely cared for here during the last few months of her life. The staff were just so wonderfully caring.

My wife, who has Alzheimer's, has recently moved into Bilton Hall. We looked at a number of homes but felt Bilton Hall had the most homely atmosphere where she would feel comfortable. All the staff were very welcoming and helped her to adapt to her new home, and settled in quickly, helping her and making me feel more comfortable in leaving her.

My experiences when visiting Bilton Hall Nursing Home has been very satisfactory. All the staff that I have been in contact with have always been very helpful and friendly.

The staff are the best always there for me.

Staff are very kind and caring. My mother feels very at home here and is treated with respect.

Looking at the most recent accounts I could find online their profit margins were in the high 30% region. Having grown up in a nursing home I know some of the economics of it. This is a clear case of underinvestment. Shame on the owners.

My wife has been in the home since May 2021 and due to covid, I have not seen around the home only my wife's bedroom, the pod, office and reception.

My mother arrived at Bilton Hall Nursing Home in the last stages of dementia. She was not an easy patient to care for both physically and mentally, however, the care she received was first-rate. All the staff were caring, compassionate and considerate, whilst maintaining high professional standards. I am extremely grateful that you cared for mother so well. I cannot recommend you highly enough.

Kind and caring to me and my husband and very supportive at the time of his death.

The most outstanding thing about Bilton Hall is the staff are always friendly, helpful and treating residents with respect. As an overseas service user, times have been extremely challenging due to the pandemic; it has given me great peace of mind to know Dad is being well cared for. It has also been a joy to see video clips on Facebook in previous months and see him dancing or engaging in activities with others. Skype has been a huge bonus when I was unable to travel. On occasions during my visits, Dad has loved going outside in the beautiful grounds.

Outstanding care and support provided for my mum who is exceptionally happy and calm. The staff are incredibly kind to my mum and towards me.

As I was not allowed into Bilton Hall until the 31st of March, then as a "caregiver", I found the last 8 months extremely upsetting. I had no idea what my husband's room was like and knew very few members of staff. I was finally allowed to see him as a caregiver for 4 visits and then the home was locked down for 28 days because someone tested positive. I found this even more upsetting and frustrating and we were both distraught. I was finally allowed back in, in May and could see the deterioration in him over those 4 weeks. Now I am allowed inside I am happy with his care and the staff are kind and helpful. I think the restrictions for care homes over the last year have been extremely cruel. My husband and I have been married for 53 years and have never been separated before. It has not been the way we envisaged spending our last months together.

In the last few days, the home was very sensitive to compassionate needs. The accommodation and grounds at Bilton Hall are great.

My mum entered Bilton Hall with a full hip replacement, postoperative delirium and 3 1/2 years with advanced Alzheimer's. She stayed there for 5 months until her death in May. She was much calmer and happier in a caring environment than she had been at home. The staff were fantastic - kind, available, helpful, and always got back to you. We were kept up to date on my mother's condition and I couldn't praise them too highly, I would recommend them to anyone.

My stay here has not been a long one but I have found everyone I came into contact with helpful. The atmosphere is similar to my home. The nurses and other staff could have been relatives. I thank them all.

It was my first visit inside to see my brother since his admission on transfer from hospital last July 2020. We had an outside meeting in August in the garden. We are/was welcomed kindly. The visit went happily and was given privacy (not a problem), carers and administrators were attentive to requirements and friendly. Also on the telephone or skype meetings. The room was clean and my brother is comfortable. He has lost his mobility.