Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
Review Us
9.5 104 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.
Show Bilton Hall Nursing Home on the Map

Care Provided by Bilton Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1350
  • Self-Funded Residential Dementia Care: £1100 – £1350
  • Self-Funded Nursing Care: £1100 – £1350
  • Self-Funded Nursing Dementia Care: £1100 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1450

Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
Contact admin for availability.

These prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements.

Contact Bilton Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bilton Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Collette Backhouse (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (56)

Parking

  • Parking is available on site

Bilton Hall Nursing Home Reviews (104)

9.5

Bilton Hall Nursing Home has a Review Score of 9.5 (9.539) out of 10, based on 20 reviews in the last 2 years.
Over all time Bilton Hall Nursing Home has 104 reviews.

Overall Experience
  • 69
  • 26
  • 6
  • 2
  • 1
Date Published
  • 104
  • 10
  • 13
  • 20
  • 84
Reviewer Connection to Bilton Hall Nursing Home
  • 32
  • 24
  • 11
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 104, showing 41-60
Review from J W (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Bilton Hall Nursing Home in the last stages of dementia. She was not an easy patient to care for both physically and mentally, however, the care she received was first-rate. All the staff were caring, compassionate and considerate, whilst maintaining high professional standards.
I am extremely grateful that you cared for mother so well. I cannot recommend you highly enough.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Dear Julie, thank you very much for your kind words. We will pass your comment to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Wife of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind and caring to me and my husband and very supportive at the time of his death.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you for your kind review; we are happy to pass along your comments to the team here at Bilton Hall!


Kindly,
Bilton Hall Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Daughter of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most outstanding thing about Bilton Hall is the staff are always friendly, helpful and treating residents with respect. As an overseas service user, times have been extremely challenging due to the pandemic; it has given me great peace of mind to know Dad is being well cared for. It has also been
a joy to see video clips on Facebook in previous months and see him dancing or engaging in activities with others. Skype has been a huge bonus when I was unable to travel. On occasions during my visits, Dad has loved going outside in the beautiful grounds.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

We are thrilled to read your review. We are glad that you are pleased with all the efforts put in by the team here at Bilton Hall Nursing Home. We hope to continue to provide a positive experience for all our residents and their families at our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K O (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and support provided for my mum who is exceptionally happy and calm. The staff are incredibly kind to my mum and towards me.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

We are thrilled to read your lovely review. We are glad that you are pleased with all the efforts put in by the team here at Bilton Hall Nursing Hall. We hope to continue to provide a positive experience for all our residents and their families at our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Wife of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As I was not allowed into Bilton Hall until the 31st of March, then as a "caregiver", I found the last 8 months extremely upsetting. I had no idea what my husband's room was like and knew very few members of staff. I was finally allowed to see him as a caregiver for 4 visits and then the home was locked
down for 28 days because someone tested positive. I found this even more upsetting and frustrating and we were both distraught. I was finally allowed back in, in May and could see the deterioration in him over those 4 weeks. Now I am allowed inside I am happy with his care and the staff are kind and helpful. I think the restrictions for care homes over the last year have been extremely cruel. My husband and I have been married for 53 years and have never been separated before. It has not been the way we envisaged spending our last months together.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David R (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Bilton Hall for just under 6 months at the beginning of 2021.
The care she received from everyone at Bilton Hall was exceptional; which is the most important thing.
The care team were exactly that - caring; as well as being kind and courteous to family and friends. We got to speak
with the nursing team whenever we wanted and they were the same names and faces every time - which was great for Mum as she got to know all the people there.
Due to Covid, visits were difficult but always well organised and ensured that all protocols were observed.
In the last few days, the home was very sensitive to compassionate needs. The accommodation and grounds at Bilton Hall are great.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you very much for your kind words. Here in Bilton Hall, we always strive to provide top quality service to every resident and are pleased to hear that you enjoyed your experience here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane F (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Bilton Hall with a full hip replacement, postoperative delirium and 3 1/2 years with advanced Alzheimer's. She stayed there for 5 months until her death in May. She was much calmer and happier in a caring environment than she had been at home. The staff were fantastic - kind, available,
helpful, and always got back to you. We were kept up to date on my mother's condition and I couldn't praise them too highly, I would recommend them to anyone.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

We sincerely thank you for the positive and kind review. We are thrilled to hear you found your mum much calmer and happy while she was with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T P (Respite Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has not been a long one but I have found everyone I came into contact with helpful. The atmosphere is similar to my home. The nurses and other staff could have been relatives. I thank them all.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Dear Resident, We are thrilled to hear you enjoy your stay here. We truly believe you are part of the family here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Brother of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my first visit inside to see my brother since his admission on transfer from hospital last July 2020. We had an outside meeting in August in the garden. We are/was welcomed kindly. The visit went happily and was given privacy (not a problem), carers and administrators were attentive to requirements
and friendly. Also on the telephone or skype meetings. The room was clean and my brother is comfortable. He has lost his mobility.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Hi There, we really appreciate you taking the time out to leave a review about our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Son of Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are polite and friendly. Accommodation clean and tidy. Food is ok. Management is approachable and efficient. Standard of care seems good. Location is great.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Hi, we really appreciate you taking the time out to leave a review about our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nita A (Wife of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the specific procedures required during the Covid pandemic, extra work in more ways than one had affected staff in all departments. It has been very much appreciated that the continued caring approach and attention given to my husband in all aspects has never faulted and this has meant a lot
and is a credit to the staff. Being able to see each other on Skype has also been very much appreciated by us both.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Nita, we are thrilled to read your review. We are glad that you are pleased with all the efforts put in by the team here at Bilton Hall Nursing Hall. We hope to continue to provide a positive experience for all our residents and their families at our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Niece of Resident) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful property. Friendly staff. Cannot do enough for you. Residents always come first. Since my Aunt resided at Bilton Hall Nursing Home she has changed for the good. Coming from a bad situation, she loves the home. She is smiling, healthier and loves all the staff. Thank you to all, keep up the
good work. Great atmosphere. Can not say enough. Thanks again.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you so much for this lovely review. We love to hear that you see a positive change in her thanks to our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew C (Son of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's stay at Bilton Hall was unfortunately not a long one but from the day she arrived, she was looked after with great care, sensitivity and dignity.
She was made very comfortable and the staff quickly built up a good relationship, taking into account her dementia and unfamiliarity with her
new surroundings. As a family, we could not have wished for more.
Reply from Param Kaur, Marketing Executive at Bilton Hall Nursing Home

Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Bilton Hall. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol I (Sister of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister has moved into Bilton Hall she has been so much happier, confident and calls it her home, which reflects on the management and staff. What a special place Bilton Hall is. We would like to thank you all for doing such a great job. Keep up the good work. Three cheers for all.
Reply from Param Kaur, Marketing Executive at Bilton Hall Nursing Home

Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Bilton Hall Care Home. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret H (Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been poorly in Hospital which started on the 16th of August. I have gone from intensive care to surgical wards, then to another Hospital and then here. I can't thank them enough and I decided I want to live here, this is what I needed. I can't look after myself, I can't walk. But Bilton Hall
has cared for me with kindness and support from everyone here. Care has been excellent, everyone is so good.
Reply from Paramdeep Kaur, Marketing Executive at Bilton Hall Nursing Home

Thank you for your positive review. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bilton Hall has a lovely welcoming atmosphere, is always spotlessly clean and decorated to a high standard. In the two years, Mum was a resident, Mum was encouraged to participate in the many daily activities, both indoors and in the award-winning dementia-friendly garden. We spent many happy hours
with Mum in the garden. Wonderful meals and wonderful staff for whom nothing was too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nick C (Son of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Bilton Hall for just under three years prior to her recent death as a result of her Alzheimers Disease. Throughout her stay, she has been cared for with dignity by empathetic and friendly staff. Both the nurses the carers and the catering and entertainment staff have
been very supportive. It is clean and comfortable and as a family, we have had full confidence in their ability to look after mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Friend of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very helpful. My neighbour seems very content here. Staff are lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had been a resident at Bilton Hall Nursing Home for a few weeks. I asked him on one of my visits how he was feeling. He sat back, looked thoughtful and said "I have never felt so relaxed". We both shed tears of happiness/contentment/relief. He looks well cared for and the staff all treat him
with respect. He enjoys their banter.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Daughter of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we have all been made welcome. The staff have all been very kind and caring to my father as his surroundings are very new to him. My father has been treated with dignity and respect and appears to be happy and settled.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.539 for Bilton Hall Nursing Home is calculated as follows: ( (155 Excellents x 5) + (51 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 230 Ratings = 4.539
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

No image found

Collette Backhouse

Job Title: Home Manager Joined: 2025

Collette is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Collette is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Collette is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Hall Nursing Home to verify any information. View our terms and conditions. Bilton Hall Nursing Home has an Enhanced Service - more info.