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Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate, North Yorkshire HG1 4DW
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Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home, Harrogate

Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate,...  

Care Provided by Bilton Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,400£1,430 - £1,540
Residential Dementia Care£1,400 - £1,500£1,540 - £1,650
Nursing Care£1,500 - £1,700£2,184 - £2,404
Nursing Dementia Care£1,500 - £1,700£2,184 - £2,404
Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.

Contact the home for availability.

Contact Bilton Hall Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Katie Jowers (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (56)

Parking

  • Parking is available on site

Bilton Hall Nursing Home Reviews (112)

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9.8

Bilton Hall Nursing Home has a Review Score of 9.8 (9.794) out of 10, based on 24 reviews in the last 2 years. Over all time Bilton Hall Nursing Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from J H (Friend of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

My very good friend has been at Bilton Hall for 5 months, she has settled in straight away and she is very happy! The staff are very caring and friendly and nothing is too much for them. My friend says she couldn't have found anywhere better.

Reply from Davey Taverner, Reviews Team at Bilton Hall Nursing Home

Thank you for sharing your experience. We are delighted to hear that your friend has settled in so well and feels happy with the caring and friendly support from our staff. We will certainly share your positive feedback with the team as we strive to provide quality care with respect and dignity for all our residents.

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Review from S B (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience
Mum has been a resident at Bilton Hall for nearly four years.
She has a beautiful room and enjoys her meals - and snacks! - And the activities.
In summer we enjoy sitting in the lovely sheltered garden

The carers are wonderful and always very responsive as are other members of staff who are always ready to listen & resolve any queries or issues.

Reply from Davey Taverner, Reviews Team at Bilton Hall Nursing Home

Thank you for sharing your experience. We are delighted to hear that your mum enjoys her beautiful room, meals, and activities, and that our wonderful carers and staff have been responsive to your needs. We will share your positive feedback with our team as we continue to prioritise comfort, dignity, and respect for all our residents.

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Review from G V (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

Mum has been in Bilton Hall for just over a year at first she was still mobile and enjoyed taking part in all the daily activities but unfortunately her dementia has worsened and she's not able to join in. The staff have been amazing giving her excellant care and encouragement everyone is so helpfull and lovely with mum and do their best to make her day to day as comfortable as she can be. I'm happy leaving mum knowing she's very well looked after.

Reply from Davey Taverner, Reviews Team at Bilton Hall Nursing Home

Thank you for sharing your experience. We are delighted to hear that our staff have provided excellent care and support for your mum, ensuring her comfort and dignity. Your feedback is invaluable, and we will share your kind words with our team. We are committed to maintaining a trustworthy and person-centred approach for all our residents and their families.

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Review from F H (Day Care Service User) published on 23 April 2026 Submitted via Postal Card
Overall Experience

I visit the home regularly. The home is always filled with lots of love & laughter. Food is excelleant as is the varied activity programe.

Reply from Davey Taverner, Reviews Team at Bilton Hall Nursing Home

Thank you for your wonderful feedback. We are delighted to hear that our home is filled with love and laughter, and that you enjoy our excellent food and varied activity programme. Your kind words will be shared with our team as we strive to provide quality care and support for our residents. We look forward to welcoming you back soon.

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Review from Debbie B (Niece of Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

A lovely home the staff are amazing there is always something going on for the residents my aunty is so happy there it's like home from home for her

Reply from Davey Taverner, Reviews Team at Bilton Hall Nursing Home

Thank you for sharing your experience. We are delighted to hear that your aunty feels at home with us and enjoys the activities we offer. Our team is committed to providing a supportive and caring environment, treating our residents and their families with respect and integrity. We will share your kind words with the staff, as they truly embody our values of family and quality care.

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Review from J M (Wife of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

Excellent caring staff. First class and friendly staff.

Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home
What a great rating for Bilton Hall. Thank you for taking the time to let us know how we are doing.

Have a lovely day.

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Review from Linda A (Sister of Resident) published on 17 December 2025 Submitted via Postal Card
Overall Experience

In my experience, the home appears well run, clean, and the staff are caring and professional. On entering the home you are welcomed and politely reminded to sign in and out. The grounds are beautiful and an added bonus in warmer months; in addition, the secure courtyard provides a pretty, safe, outdoor space to sit or walk. My brother is well-cared for and always appears happy. He is engaged every day in a variety of activities, which I follow on social media; the photos and videos are a brilliant way for a sister living a fair distance away to keep in touch. I would like to thank all the staff for your kindness and hard work.

Reply from Davey Taverner, Home Manager at Bilton Hall Nursing Home

Thank you so much for taking the time to leave this lovely review! Ensuring a safe and welcoming environment for our residents is our top priority. We're thrilled to hear that your brother is happy and engaged in our activities. We truly appreciate your support and kind words towards our dedicated staff. It means the world to us.

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Review from D J (Resident / Service User) published on 17 December 2025 Submitted via Postal Card
Overall Experience

I arrived here feeling very apprehensive about wether I would be able to settle but after being here for 6 weeks, I feel very much at home. I am very happy and contented. The staff are so lovely and caring. I cannot speak to highly of the care, the food the accomodation in all everything is excellent.

Reply from Davey Taverner, Home Manager at Bilton Hall Nursing Home

Thank you so much for this wonderful review! We are thrilled to hear that you feel at home and are enjoying your stay with us. Our staff takes great pride in providing excellent care, delicious food, and comfortable accommodations. Thank you for choosing Bilton Hall and we look forward to continuing to exceed your expectations.

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Review from P W (Son of Resident) published on 29 October 2025 Submitted via Website
Overall Experience
Bilton Hall is a lovely old house in beautiful surroundings with excellent staff and support.
My mother has been a resident there for a couple of months now and from day 1, the staff made every effort to make her feel welcome and settled.

She had lost a lot of confidence after spending time in various hospitals but since arriving at Bilton Hall, is now regaining her confidence and is integrating into social activities again.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for taking the time and trouble to write a review for Bilton Hall. Your comments regarding the team are very much appreciated. They are skilled and dedicated to all residents and I am so pleased to see that you are able to give such positive feedback around improvement you have seen in your mother, since moving to the home. Kind regards

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Review from Y B (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

Mum came to Bilton Hall Nursing Home as a palliative/end of life care. She was cared for extremely well. The chef checked what food she liked and consistenly; the maintenance team checked the safety, the cleaner made sure of sanitising and cleaned; the nurses/assistants all ensured Mum was comfortable and ensured personal care completed and appropriate medication; laundry was done regularly; admin was taken great care. Lovely garden - well kept. Always able to make Mum "hot chocolate" as often as required. All the staff were happy and lovely.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your kind review, which compliments all departments in the home. This is so much appreciated. All of the team work so hard to ensure that our residents are safe well and happy. Kind regards

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Review from Maria M (Regular Volunteer) published on 13 October 2025 Submitted via Postal Card
Overall Experience

I pop in to Bilton Hall Nursing Home to chat to staff & residents, I am greeted with such warmth & kindness. I help calling bingo on a Friday. I bake cakes for events such as VE day, summer fetes, macmillan coffee morning, Harvest festival.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your review of Bilton Hall, it is appreciated. Your involvement with the home is also very much appreciated, thank you for the time you invest in enhancing the daily lives of our residents. Thanks especially for the cakes!! Kind regards

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Review from Glenn P (Son of Resident) published on 26 September 2025 Submitted via Website
Overall Experience
Bilton Hall nursing home which is located in Harrogate, in my experience meets and surpasses all expectations.
My mother Dorothy, became a resident early June 2025, and from the outset, and indeed before to her move there, the process of assessing her needs was thorough comprehensive and deft.
Prior to her residency a number of rooms were considered and professionals met and decided that the room which she was allocated would meet her needs, and their judgement was sound.
From day one staff have been without exception approachable, caring, friendly and professional. Unlike many institutions staffing at night and weekends is excellent . And staff members are consistent and there are not replaced during those hours by part-time staff agency staff .
In August, for five days my mother was admitted to hospital and staff at the nursing home contacted me immediately - even before the ambulance had arrived at Bilton Nursing Home.

They kept in touch and liaised with the Hospital.

Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We appreciate all comments and feedback and are thrilled that we have been able to meet and even exceed your expectations for your Mothers care. We are glad that she has settled in well with us and the team will be delighted to hear your kind words of recommendation. Thank you and have a lovely day.

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Review from H W (Wife of Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience

A very kind & caring staff. Nothing too much trouble. Beautiful surroundings and a magnificent old house that still has kept it's authenticity.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your review, it is appreciated. It is wonderful that you have recognised our 'kind and caring staff' who work so hard to ensure that all residents have the very best care. Kind regards

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Review from Angie H (Next of Kin) published on 8 September 2025 Submitted via Website
Overall Experience
My neighbour has been a resident at Bilton Hall since May, after being in hospital for 2 months. At discharge, he was assessed and it was agreed that his care needs had increased, which his previous care home was unable to support.
Bilton Hall was suggested by the Harrogate Hospital discharge team as an alternative. Not being familiar with it, I called to arrange a viewing and as I was working and unable to get there during my working hours, the Administrator agreed to meet me after her day should have ended which was very much appreciated at short notice.
Once installed, my neighbour settled well, which was a huge relief. At Bilton Hall, he is always treated with respect, patience and kindness by all, right from the domestic staff, up to (and including) the most highly qualified of the Bilton Hall team.
I wouldn't hesitate to recommend Bilton Hall to anyone who is in need of the services they provide.

(No experience of the activities offered as he is unable to participate)

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Many thanks for your complimentary review of Bilton Hall. It is so good to know that your experience of finding a care home was so positive. The team work so hard to ensure that our residents are safe, well and settled and it is a testament to their care and support that you are able to provide such a wonderful recommendation and ratings. Kind regards

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Review from F W (Daughter of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
My Dad didn't want to go into a care home. For years he has made us promise we wouldn't do it to him. When he was admitted to hospital, the only way he could leave was to be discharged to a care home. He (and we) were heartbroken as he had been so firm on his decision.
The day before he was discharged we were able to take his belongings over to set up his room, so that when he moved there were some familiar bits and pieces around.
Straight away the staff made us feel at ease - it was heartwarming to see how much patience and love they had for their residents.

The day after Dad was discharged I went to visit. On entering his room he was chatting to two male nurses about football. They were laughing and joking and this was the first time in a while I had seen my Dad sociable. He was happy - settled - and more importantly, safe. He told me he was living in a 10* hotel. This affirmation was so important to our family. Dad's illness was complicated and passed away the next day, peacefully.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

First of all may we give our heartfelt condolences to you and your family for the loss of your much loved father. To know that our home team was able to provide quality care and support at such a critical time makes us so proud of their skill and dedication to residents. Thank you for sharing your...  

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Review from J O (Daughter of Resident) published on 24 June 2025 Submitted via Website
Overall Experience
Since my mum came into Bilton Hall following hospital- the staff have been nothing but supportive and caring towards her. All staff interactions I have seen from care staff, the catering team, domestics, activities and administrators have had a positive impact on both her mental and physical wellbeing.
The wider management team have also been good with her and have stopped to say hello on several occasions.

The food is well presented and spoken highly of.

Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home

Thank you for the lovely review of Bilton Hall. We are delighted to know that you are happy with the services we are able to provide your loved one. We are thrilled your mum is settling in well with us. The Team will be so pleased to hear your words of recommendation. Have a wonderful day.

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Review from J M (Respite Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience
Personal care was excellent, the staff so kind and considerate.

However I don't know why I was sent there in the first place! I do not have dementia!! Everything is geared up for dementia, so I did not join in with the activities after the 1st week. The only people I had any proper conversations with were residents visitors. I spent a lot of time on my own in my room watching tv or reading. Food was let down by not being warm enough.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We appreciate your honest feedback and we are glad you have enjoyed your time in the home. It is unfortunate that you were not able to join in with the activities, we will be sure to look into providing a more varied range of things to do. Thank you for your review and honesty, have a lovely day.

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Review from C P (Wife of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

My experience of Bilton Hall is that my husband is being cared for by staff who really care for him. They treat him with kindness and respect. They look after both his physical and mental health needs. Bilton Hall extend their care to his family, making us feel very welcome, valued and less stressed. His room is well furnished and light and airy. The outside environment is attractive and safe and easily accessable to residents who are accompanied by family, friends or carers. The meals are well cooked plentiful and nicely presented.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your wonderful comments on the team and the care they provide. Your feedback is valuable and will do much to assist those who are looking for care for a loved one. Kind regards

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Review from Robert J (Son of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

My mum has been a resident for the last 5 months. The care has been first class. I am always informed if anything happens with my Mum. The communication between the home/GP/and family is good. Facilities are first class.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you so much for your wonderful 5 star review, it is so appreciated. Kind regards.

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Review from Pete W (Son of Resident) published on 14 February 2025 Submitted via Postal Card
Overall Experience

From day one, my mother (and family) have been very happy with the support provided at Bilton Hall Nursing Home. Lots of smiling faces from the staff who show great professional care and kindness in what is a difficult time for my mother and my family. I would not hesitate to recommend Bilton Hall to anyone. Keep up the great work!

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you for your wonderful review and recommendation, that means a lot. Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 April 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Bilton Hall Nursing Home.

Meet the Team (1)

Katie Jowers
Katie JowersJob Title:Interim Home ManagerJoined: 2025

Katie is Bilton Hall’s Interim Manager and one of our Regional Support Managers for We Care Group. She has several years of experience in the care sector. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of whom have mental health issues. Katie is very experienced in the management of care homes and is committed to providing a high–quality service.

She is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our residents' care or any problems they may be experiencing. Katie is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Bilton Hall Nursing Home

What types of Care is Bilton Hall Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bilton Hall Nursing Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bilton Hall Nursing Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Bilton Hall Nursing Home to the centre of Harrogate?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bilton Hall Nursing Home to verify any information. View our terms and conditions. Bilton Hall Nursing Home has an Enhanced Service -more info.