Ashfield Court

3 Tewit Well Road, Harrogate HG2 8JG

Ashfield Court Nursing Home is situated in Harrogate and offers a number of adult care services, including nursing, residential, respite and palliative care, as well as opening its doors to the public as a day care centre.

Residents enjoy interior features that include a nurse call system, en-suite bedrooms and well-furnished areas for socialising, as well as having access to a courtyard and conservatory.

Residents can enjoy a range of activities in and out of the home. The Activities Co-ordinator is always busy planning a full program of fun and creative activities for all residents to take part in.

Group: Maria Mallaband Care Group Ltd

Person in charge: Melanie Marshall (Care Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 35

Shared Rooms: 5

Rooms with ensuite WC: 37

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashfield Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Ashfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Ashfield Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.741 for Ashfield Court is calculated as follows: ( (116 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 147 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Ashfield Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Ashfield Court has a Review Score of 9.4 (9.408) from 13 Reviews


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashfield Court?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashfield Court

  • Daughter of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My mother spent the final three weeks of her life in Ashfield Court. Every member of staff we came into contact with was friendly and courteous and they treated mum with great respect. We couldn't have asked for better care.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.9 out of 5

My husband is enthusiastic about the meals and any I have with him are always very good. The staff are always welcoming and helpful.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   5 out of 5

My sister's care continues to be professional, consistent and compassionate. The staff are friendly, happy and hardworking. Ashfield Court is always welcoming, bright and airy. It is kept clean and tidy - there is almost a sense of a hotel. I believe that they work well as a team and management support and care for their staff. Which is reflected in how the residents are cared for and the general running of the home.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been a resident here for the last three months and is terminally ill. Although he is not able to leave his room he is superbly looked after by friendly, caring and compassionate staff. He loves his room and feels safe and cared for. I am extremely impressed by the staff the cleanliness and how you are encouraged to visit any time of the day or night and the willingness to accommodate the wishes of residents and their families.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   5 out of 5

My father was taken into Ashfield Court for the last few weeks of his life. Obviously, this is a very difficult time and a very difficult decision wanting him to feel cared for and as comfortable as possible wanting him to do the very best we could for him.

From the moment he arrived at Ashfield Court all my worries about his care had I made the right decision disappeared. Dad was instantly taken care of with kindness and compassion. He was always clean and I know he felt safe.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.8 out of 5

Ashfield Court has provided excellent care and no fault could be found. Preliminary information and assessment was thorough and the home was very flexible in arrangements. Ashfield is thoroughly clean, well maintained and equipped. All staff were remarkably friendly, kind, helpful and cheerful, with good teamwork. The overall impression was of a caring family, with appropriate stimulation through physical and verbal activities. The staff encouraged visits from friends and family of all ages and were mindful of personal wishes and respectful to residents. Very well done.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   5 out of 5

My sister is in the home and she couldn't get better care. She has 24 hour nursing care. The home is so clean. When I go, everybody is very nice and kind.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.4 out of 5

Ashfield Court is always a welcoming and happy place to visit. Staff are friendly, helpful and kind. The environment is always clean and tidy and a great effort is made to celebrate anything that needs celebrating! and to make the place look attractive. I believe that residents are treated with love and respect and compassion and you can't ask for more that that!

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.8 out of 5

I chose Ashfield Court for my friend from among the many I saw and visited in Harrogate. I have not been disappointed. My friend did not want to leave her own home so the transition was difficult. She is still not fully 100% happy but that is her not the home. The staff do all they can to help her, she is well looked after; she is clean - her clothes are clean; her room is clean and she is well fed. There are numerous activities but she chooses not to take part - which is a great shame. I feel I could not have chosen better for her.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been resident for the past three weeks for nursing care. She is 88 and has pancreatic and liver cancer. She loved the home and her room form the beginning and the staff have been exceptional, from all the domestic staff, nurses and administration and management. They even counsel my family who have been quite distraught about my mothers diagnosis. Honestly, I have never met a more helpful, friendly and compassionate set of people in my life. Word of mouth and a visit was all it needed for my mother and I to choose Ashfield Court thank you.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   5 out of 5

The care is excellent at all times of the day and night. A warm, friendly atmosphere within the home. Clean and well looked after. Many activities take place each week/ residents are treated respectively.
Dining area always looks nice, tables have flowers on etc. All management and staff are approachable at any time. Go out of their way to help residents. The manager always has a smile for all the residents.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.8 out of 5

Exceptional wonderful management and staff working hard to provide an excellent care service to all their residents.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.1 out of 5

Nothing is too much trouble and my husband and I are always treated in a friendly manner and made to feel at home.

How likely would you be to recommend Ashfield Court? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

August 2013

Job Vacancies

Staff Profiles

Melanie

Melanie Marshall

Job Title: Care Manager

Description:

Hello my name is Melanie Marshall and I am the Registered Manager at Ashfield Court.

I am a Registered Nurse with a Diploma in Higher Education and a B.Sc(hons) in Health and Social Care. My care background started in 1980 as a volunteer, progressing to Care Assistant, Student Nurse, Staff Nurse and then Ward Manager with the NHS. I transferred to the private sector in 2003.

I endeavour to ensure that the residents have the opportunity to live life to the full, after all, it is not simply the amount of years in your life that count, but the amount and quality of the life in those years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashfield Court