Ashfield Court

In difficult circumstances, the management and staff are doing a great job. My mother has settled in and the staff are now getting used to her needs. The staff seem friendly and caring and take on board my requests and are always willing to keep me up to date on her care plan.

Fees are high, especially with recent eight percent increase. No discount given when residents are in hospital, although no care or meals received.

The care home has kept residents very safe during the Covid-19 epidemic. Staff are friendly and helpful, and there is a low staff turnover. The trained nurses are very thorough, approachable and responsive. The home is clean and welcoming. My mum is happy here.

The home was nice and tidy. The manager greeted me and after covid checks, he kindly took me to see my friends. He was just right in his approach, he was very kind. My friends have a beautiful room and have been able to arrange their room as they like it. I think the home has a lovely atmosphere, welcoming, and just the right place for my friends. Thanks for caring for them so well.

My father has been a resident in Ashfield Court for three years. The care he has received has been excellent. The home is well managed, the staff are friendly and helpful at all times. I would recommend Ashfield Court to anyone, without reservation.

The home are very good with my father, who has vascular dementia, and can be quite difficult. I feel much better, knowing he is safe and well cared for.

My 95-year-old father was transferred to Ashfield Court from hospice three months ago, needing full support from their team. A care home was the only option given his needs, despite his prior statement that he would never go to a care home. Since then the team at Ashfield Court have provided full physical and medical support to enable him to quickly settle in his new home. I have been very impressed with all of the staff at Ashfield Court who have always demonstrated patience, compassion, and care in their work, and in all aspects, the team are organised and well managed. Three months on my father has settled well and despite his intent to never set foot in a care home, and he recognises that this is the only practical option given his health. As it fell to me to find a suitable home for my father to move to, I relied on CQC reviews and a visit to Ashfield Court. I am very happy that I made the right decision by moving my father there, and can highly recommend it.

Staff have been wonderful in caring for my aunt and supporting myself (her niece) and her daughter, particularly during these difficult times. I can not thank them enough in being so accommodating and caring. They are all amazing and I feel 100% happy with the choice of home I made.

From the minute my husband arrived at Ashfield Court he was made to feel at home. He was treated with a superb level of care and support for his complex needs. He and all his visitors were made incredibly welcome. In his final days, as difficult as they were, the care and kindness shown by all the staff was exceptional. I cannot thank the manager and all his staff enough for all their kindness.

Mum's room is lovely, airy, light and private with a direct door to the courtyard. The quality of food is outstanding.

It is a genuinely happy home, just the place you would wish for your precious parents.

Mum recently moved into Ashfield Court and I just want to say what a lovely warm welcome she has received. I was extremely anxious as to how she would take the move, but the staff are all so very good here showing great care and understanding. It almost seems unfair to single anyone out but I have to especially thank senior carer for her great professionalism and kindness on the day of admission. It was totally down to her that mum was gently eased into her room and accepted the move so very well. Thank you.

I would like to commend the manager of the Ashfield Care Home to you. I was extremely grateful for the seamless transition and continuity in management from the change in September 2019, with the current manager's previous profile within Ashfield ensuring the current high standards and indeed building on, the previous manager's excellent provision. Full credit to the manager for his continuity, ensuring that the high and valued standards of the Ashfield provision are maintained. MMCG could not do better.

2. The 2019 pre-Christmas celebration was not publicised. I found out about it when I visited my father the day before. I felt sorry for the entertainer, there were so few people watching that she struggled to create an atmosphere of celebration.

Heating/ventilation balance - excellent. Own room and whole building; Rooms are comfortable, well kept, pleasant to come into. Service; friendly and adequate. Staff always friendly and helpful. I am pleasantly happy to come home. It feels like home.

The stress and worry of putting my mum in a home was totally lifted when we found Ashfield Court and the manager. The feel of the place is so friendly and welcoming from both staff and residents, my mum thinks she’s in a very nice hotel and is extremely fond of all the staff. The manager has been incredibly supportive and understanding, and made moving and settling mum in a very calm and easy process. He and his great team are always there to help and advise and understand mum's individual needs, it’s as if they’ve all known her for years and embrace her little ways, like her need to tidy up. My mum has only been living at Ashfield a few months but has settled well and is very happy there. Not only is mum a part of the Ashfield Court family now, so is our whole family as they have made us all feel very welcomed and supported. It is a joy to spend time with mum and all the staff, and we know she is happy, safe and wonderfully cared for. Thank you to the whole Ashfield Team, you're all amazing.

Ashfield Court has a family feel. It is well decorated, clean and welcoming. All the staff (carers, caterers, cleaners, management) are very friendly and I feel they care for me as much as Mum sometimes. There is not a huge turnover of staff so I have got to know many of them quite well. They all seem happy in their jobs and cope with some challenging situations with kindness, patience and respect.

My aunt has been in this care home for over 2 years and has received excellent care. My mum has now been a resident for 3 months and is very happy with the care she is receiving. The staff are excellent at what they do and I feel comfortable that my mum and aunt are being well cared for.

I think Ashfield has a warm friendly atmosphere and I know that my friend is reasonably content. The staff seem to be the same which is important and I rarely notice unpleasant smells! I think the fees are extortionate.

Very good.