Hampden House

Thanks to all.

A caring and compassionate sanctuary. My mother who is now 101 has been here for several years is content here and for the rest of the family. It is a solace and reassurance to know she is secure and well looked after.

This is a wonderful care home which feels like home.

Excellent on all levels, from the point of assessment and assistance in encouraging the transfer from home to the care facility all the was through to support at the time of my father's passing. The humanity displayed at all times was unfailing, the care and dignity preferred was unstinting and made the process more positive than I could have helped for.

Not enough staff.

The gardens are lovely and outside seating areas very pleasant and comfortable. When I stayed here some six or seven years ago the bar was more lively and popular for pre-dinner drinks. The staff try hard - maybe the clients are to blame!

Activities: my mother was reluctant to leave her room as is very nervous about her toilet needs.

Came in after a spell in hospital for respite care, was feeling very fragile and unwell, after three weeks in Hampden House I am returning home and feeling so much better. The staff, all the girls, have been delightful always being willing to help or make you comfortable and at all times. The chef has brought back my appetite. I have enjoyed every meal with plenty of choice. This is a miracle as I have not had any appetite even before hospital! Very many thanks. Hope to return for more respite care - holiday pick me up!

The home itself, its gardens, its welcoming dining room (where we could join my cousin for meals) and library, conservatory, huge lounge with her facility we are all top-notch.

On the whole, good, well organised and helpful staff. Plenty of well-organised activities, catering for many different interests, both practical and intellected during the day. Good "pre-plan" activities during the day enable residents to plan ahead. Well planned personal room facilities which are pleasant and very comfortable. Laundry provision is very helpful and efficient!

I returned to Hamden House on Christmas Eve having had a leg amputation above the knee. It was the day the home was locked down for 28 days. My husband was here too following a glioblastoma brain tumour, it was a difficult time as I couldn't see him even though in the room next door. He has since died, The staff have been excellent on the whole but very short-staffed and overworked with many agency staff who do not know the routines etc. I am wheelchair bound but can manage just a bit on my own, I am self-medicating, can dress and undress but need help with showering. Meals are tasty and well presented.

Absolutely love the care you provide. So impressed with the extra services you provide, daily activities have been amazing and really gave her something to look forward to.

The carers in the home are wonderful. They really do care about their patients. The management needs tightening, e.g. patients are allowed to take their own medication without being locked and brought out each day by person in charge. Cleaning needed extra help on our floor. This week they only popped in quickly for two afternoons; it's not sufficient. No showers.

Disappointed no TV reception in my room although I accept it is out of your control.

The home and staff are excellent. I visit my wife every day. As I leave she always asks what do I do now? She is very used to having family and now finds it somewhat lonely. I would appreciate an element of persuasion (compulsory if necessary) to participate in whatever is possible (she has minimal mobility). She has never been a joiner and requires strong persuasion. Apart from the lonely problem all else is excellent, thank you.

My husband was looked after extremely well during his stay and I would be recommending it to anyone thinking of staying at Hampden House. I would appreciate a search for his best shirt.

Perfect for my needs having had a foot operation and couldn't weight bear, I felt I needed twenty-four-hour care. The staff were all very helpful when I needed help. Nothing was too much trouble for them. It was a shame I couldn't meet the other residents, being in isolation because of the pandemic.

A stay of 2 weeks after surgery following a similar stay 3 years ago. The staff were just as nice and welcoming as before but the food was not as good. In all other respects, the stay was as good as before - the public areas were well cared for, the rooms were looked after and the care was as good.

My mother-in-law was put into Hampden House for palliative care and was there for almost one month. All of the staff were absolutely lovely, nothing was too much trouble for them. They all seemed to love their jobs, genuinely cared for residents and family visiting. During my mother in laws last 4 /5 days, we took it in turns to stay with her 24/7 and the staff really looked after us with food, drink and comforting words. I can’t recommend this care home highly enough.

The transfer from hospital to care home is not easy in these covid times but the staff at Hampden House have made every effort to make this transition as easy as possible for my mother. We have been grateful for their care and professionalism in this difficult situation and also for the excellent care they continue to give her daily.