Hampden House

The care and support given to my mother since she moved in 18 months ago has been of great comfort to her family, particularly during the pandemic. We know she is safe and in the best place to meet her needs. Thank you to all the Hampden House team.

My husband is staying at Hampden House for respite care whilst I am recovering from major surgery. He has been very well cared for in every sense of the word. The staff are wonderful and care for him with love and dedication. He speaks very highly of the care he receives and likes the wonderful activities provided for him. For my part, I have no worries about his care. Care staff and admin staff have been so kind and helpful to me, I appreciate their support so much. Thank you.

Could not be happier about how my father is being looked after. He's healthier and very content, we are very grateful every day.

I have been well looked after since I arrived four years ago. The restrictions etc relating to covid 19 have been sensible and satisfactory.

Fantastic care/service and friendly staff.

Handled the pandemic very well. Full PPE early on. Residents informed well. Testing started fairly early. Recently a lack of leadership noted by residents and relatives. Early on use of agency staff very worrying for residents, staff and relatives. New recruitment now which is better for everyone.

If I require care in future, Hampden House will be my first choice.

This also covers treatment I have been having from hospital and specifically a doctor. Being with all these people, the staff specifically for looking after me so well.

The care home is clean. Laundry satisfactory. Food standard is poor. Waste of electricity is appalling.

I came to Hampden House, aged 92, in 2019 having been widowed over 1 year. I knew from my husband's stay of the friendliness of the staff, good meals and activities so had no fears in coming. I have a lovely room overlooking a garden lawn and trees and being mobile, can enjoy walking each day. Come March, came lockdown and meals on trays, staff wearing masks, temperature checks but gradually and with great care, we can now sit 4 to a table for lunch and exercise can be held with social distancing observed. Visitors come by arrangement to a room set aside and sitting behind plastic dividers at the table. Great care is taken of us and I have relief and gladness at being here.

After several stays over about 7 years, some brief, others longer, I have found my latest visit much more pleasant, despite the 'corona' restrictions. There seems to be an atmosphere of much more general brightness, on all sides. (Not only in the greatly modernised public areas)

The staff are very friendly and kind and considering these awful times we are experiencing they couldn't do any better.

My mother has lived in Hampden House for the last 10 months. She seems very happy and settled and is full of praise for the staff. Despite the huge challenges of the Covid-19 pandemic and the inevitable isolation that was a result, she is very sure that she is in the right place for her. She chooses not to join most activities but is very grateful that they are provided. We hope she will make more friends in the future.

This was a visit during Covid-19 restrictions. The visit was very professional and efficiently organised and ran smoothly. The staff member ensured that the visit was as pleasant and positive as possible in the circumstances and my friend appreciated the considerable time and effort made by Hampden House to make this visit possible.

Friendly efficient and kind when arranging a visit in the current difficult circumstances. The home is spotlessly clean as always and well organised.

Excellent - a friendly, supportive atmosphere at all times. Staff are flexible and have formed a good relationship with my dad.

Very organised at reception to ensure COVID-19 procedures followed. Proves it is working as the home has been subject to so few cases of the virus - fantastic!! Lovely staff, all said hello to me as they passed by the room as we sat in the gazebo. Great care is taken of Dad which means I no longer worry about his safety and wellbeing. Thank you.

I absolutely cannot fault the care my mother is receiving at Hampden House. She has a lovely room with a view over the garden and has settled in very well. All of the staff are very friendly and caring. I feel that she is completely safe there and is in the best place.

Staffing. Many staff are excellent and do go above and beyond for residents. However, there are just one or two whose attitude and demeanor suggest to residents that they are being overly demanding with regard to toileting. On the whole, food and drink are good and varied but there are occasional blips where a meal is poor, mainly at weekends. Activities and facilities have been restricted due to the virus. As lockdown begins to ease it is very important for the health and wellbeing of the residents that these are restored/completed as soon as is safely possible. Overall we are extremely grateful to all staff for keeping all our loved ones safe during these very challenging times.

A well-run home, very efficient, staff are very helpful and cheerful, a sense of calm towards the home. During the pandemic, they have coped extremely well and kept on top of the virus with no cases since 04/05.20. My wife's medical care has been looked after diligently and appointments kept, sometimes by phone. An excellent home.