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Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton, North Yorkshire YO17 8AA
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They deal with the most challenging of care needs and treat everyone with courtesy and respectSusan B(Daughter-in-law of Resident/Service User)
Barchester Rivermead Care Home, Malton
Rivermead has been our lifeline - I can't envisage my mother's life elsewhereDorothy B(Daughter of Resident/Service User)
Barchester Rivermead Care Home, Malton
the staff are so caring and strive to give the best possible attention to all residentsGill H(Daughter of Resident/Service User)
Barchester Rivermead Care Home, Malton

Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has premium rooms overlooking the countryside with en-suite facilities.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided...  

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Care Provided by Barchester Rivermead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Rivermead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Chloe Baron (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (82)

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9.4

Barchester Rivermead Care Home has a Review Score of 9.4 (9.403) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from Tim V (Son of Resident) published on 14 July 2026 Submitted via Website
Overall Experience

Sadly, the experience of my Father's respite 10 day stay, was lacking in very basic care.. He wasn't washed, had no change of clothing, including underwear for the whole stay. His false teeth were dirty and the sheet on his bed left stained and soiled The whole experience has left the family very let down. An Initial verbal complaint and questioning about the lack of care was responded by I quote it all being an 'oversight " which made the whole situation even worse. We will definitely NOT use this place again and have issued a formal complaint.

Reply from Feedback Team, The Feedback Team at Barchester Rivermead Care Home

Thanks for taking the time to leave your review, we're so sorry to read of your experience at our Rivermead Care Home, and grateful you've shared your feedback with us. Your comments are being investigated as part of our formal process, and we thank you for your patience whilst this is looked into....  

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Review from H O (Friend of Resident) published on 21 April 2026 Submitted via Website
Overall Experience
I have visited many care homes during the course of the last few years to see friends and family members. Rivermead is by far the nicest of them all.
It has a warm and welcoming reception area with complimentary tea, coffee and daily cakes for visitors.
The bedrooms are a lovely size and very cosy and warm. The care is excellent and the staff are kind caring and very welcoming to visitors
Meals are catered in a restaurant style dining room with proper tablecloths and cutlery laid as it should be Standards are high which is rare these days.
The home is beautifully clean and does not smell in any way.

Having worked in care myself I know how hard it is to achieve this level of service. It is much appreciated by my family

Reply from Chloe Baron, General Manager at Barchester Rivermead Care Home

Thank you for your review and the positive comments regarding our home, the environment, food and the care. I will pass this onto the team.

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Review from Paul O (Son of Resident) published on 2 February 2026 Submitted via Website
Overall Experience
My Step father passed away in June 2025 . We looked after my mum for a while at our home but it was evident that we couldn't provide the care mum required.
To say it hurt to even consider the thought of mum going into a nursing home was an understatement.
We chose Rivermead because we had been told that the level of care was good.
That isn't what we experienced. It was well above good , it was exceptional
It is clear that all the staff take great pride in their work and are honest and kind .
Even when staff were dealing with the most difficult tasks I was in awe of how their professionalism shone through.
As the months progressed it was clear that due to mums ill health , mum was slowly getting less able to get around and her condition worsened.
Mum spent some time in hospital but we wanted her back home , back in Rivermead.
Mum sadly passed away but the care she received from the staff was more than we could ever have wished for .

Love to you all Paul , Helen and Beverley

Reply from Chloe Baron, acting General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jan W (Niece of Resident) published on 26 November 2025 Submitted via Postal Card
Overall Experience

My Auntie came here for respite care & decided to stay. She is very happy in her new home. The staff are so kind, caring & professional, nothing is too much trouble for them. They treat each resident as an individual making them feel valued. I live a 6hr drive away so needed help from the manager, she has been amazing & taken a huge weight off my shoulders. Well all work together to ensure my Aunie is happy, safe & well cared for.

Reply from Chloe Baron, Deputy Manager at Barchester Rivermead Care Home

Thank you for your kind words and taking the time to review of our home, I will share your feedback with the team.

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Review from Lorraine W (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card
Overall Experience
I cannot fault the care provided at Rivermead. Everyone is friendly and goes out of their way to make sure Dad is happy. All staff are caring and attentive.

Layla, Chloe and Justyna are brilliant, exceptional.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrew E (Son of Resident) published on 29 October 2025 Submitted via Postal Card
Overall Experience

My father was a dementia resident in another private care home. He was extremely anxious and agitated and in poor health. We moved him to Rivermead to be closer to us in Malton. Barchester were excellent in arranging a fast assessment of our father who was in Evesham. Sarah and the team sourced an ideal room that met his needs and we were able to move him quickly. The care has been fantastic and my father's mental and physical health has improved incredibly. He is no longer anxious and has his sense of humour back and is beautifully settled.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Sally D (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience

My father was here for a short time and then removed to hospital. We found the facility to be very good. Staff friendly and wish we could have staid.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from A G (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

Nothing but praise for this wonderful, welcoming care home. Staff are very professional, so caring and helpful. Mum settled straight away, has a lovely room and plenty of space to walk around, including an enclosed outside area. Relatives can come and go with ease, with tea/coffee making facilities. So pleased Mum now has the care she deserves in the right place for her.

Reply from Sarah Jackson, Senior General Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from James B (Son of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

My father had to go into care due to both dementia and prostate cancer. The manager is an amazing manager, so caring and understanding and made this process non-stressful and as easy as it could be. A truly fantastic asset to the company. The unit leader has just been the best caring for my dad. Thank you so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Elise C (Wife of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

I cannot fault Rivermead. The staff were extremely kind and welcoming. Excellent care and time spent making sure my husband had all he needed. Plus very open to my visiting at all times.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kylie A (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

My late father spent the last 18 months as a resident in Rivermead. We couldn't have asked for better support for him - the nursing care is second to none. Dad had lost the use of his legs due to a spinal injury (before admission) and he also had complex medical needs. He was treated with utmost respect and dignity, with constant liaison between Rivermead Nursing Team and his GP. Every effort was made to give him a fun Christmas too! The kindness to us all as a family will never be forgotten.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Rivermead Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Robert S (Nephew of Resident) published on 4 June 2025 Submitted via Postal Card
Overall Experience

My uncle was anxious about his move into Rivermead but soon settled in and has been cared for extremely well. All staff have been warm, friendly & professional.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from William W (Husband of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

She has been pleased with Rivermead and prefers it to the other homes she has been in. Just 1 thing to bring up she is able to walk with a frame but she does need to walk a little everyday to retain her mobility. She has not been walking on her 2 previous visits because it was deemed too dangerous. Her physiotherapist says that if required she will send a letter explaining that she can walk ok.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Shaun W (Son of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My dad became a resident at the end of Dec 2024. The staff could not have been more welcoming. They have been friendly and caring towards both him and myself.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S F (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card
Overall Experience

Mum was moved to Rivermead Norton on the 14th February 2025 where she had a lovely room overlooking the garden and fields with horses, squirrels and a hen. The care was extremely good she was assisted with all her needs from bathing to feeding. After spending 7 weeks in hospital it was a huge relief to the family so we could spend a lot more time with mum. We were made welcome anytime of the day so the whole process was made much easier for everyone. Thank you to all the staff.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Deborah H (Granddaughter of Resident) published on 17 March 2025 Submitted via Website
Overall Experience

As my gran was funded by the local authority, she was moved to Rivermead against my wishes in 2023. I would urge anyone seeking a care home for a loved one with dementia, to look elsewhere. There was no care in this 'care' home, in my opinion. Please see beyond the fake smiles and fairy cakes. I believe the manager lied to me on several occasions, which led to a complete breakdown of trust. My gran was always hungry and thirsty when I visited. No one available to even get her out of bed most of the time. She wasn't treated with dignity or respect. She constantly had dirty hands and eye infections. In my opinion, she was extremely neglected. When I requested for a GP to examine her, this was not acted upon. I believe Rivermead have staffing issues,(previous CQC report also mentions this). They are heavily reliant on agency workers who referred to my gran as 'him' then laughed, yes laughed, when I asked if my gran had gone on end of life care. Incompetent, toxic management team, in my opinion.

Reply from Feedback Team, The Feedback Team at Barchester Rivermead Care Home

Thanks for leaving us a review. We're sorry that your concerns weren't resolved through our process and your experience of the home didn't meet your expectations. We've previously shared details with you on next steps if you feel any of your concerns are outstanding, but please get in touch if you need us to share them again. Kind Regards, Barchester's Customer Feedback Team

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Review from Lesley C (Sister of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

The staff have all been wonderful, very kind, thoughtful and kept us informed. Sadly, my sister was unable to stay as Barchester Rivermead Care Home was unable to cater for her needs.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Norma F (Sister of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience
Wonderful carers. All staff are very helpful. Nice, clean place. Could not have been any better.
Thanks for everything.
Very cheerful.

Not any faults.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A T (Niece of Resident) published on 8 January 2025 Submitted via Postal Card
Overall Experience
From the first day my uncle arrived, he has been cared for and made to feel at home.

After being in many times to visit him and when telephoning I, too, feel part of the "Barchester family".

Reply from Jane Longstaff, On behalf of Rivermead at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mary B (Respite Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

From the moment I arrived, the staff were friendly, helpful, kind and cheerful. The room was pleasant and the comfort had been well considered. The food was of good quality with an interesting and varied menu. Diverse activities were organised and I was kept well informed of what was going on.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (51) & Events (2)

News
  • 10 Jul 2026

    Our residents have been making the most of the lovely weather by spending time relaxing in the garden and enjoying the peaceful surroundings. We are so fortunate at Rivermead to...

  • 10 Jul 2026

    Our residents recently enjoyed a lovely day out at the beautiful Bempton Cliffs, making the most of the fresh sea air and spectacular views along the Yorkshire coast. We were...

  • 10 Jul 2026

    We were delighted to welcome Hannah from Once Upon a Tune to Rivermead, and as always, she brought so much joy, energy, and engagement to our residents. Hannah's sessions are...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Rivermead Care Home.

Meet the Team (9)

Chloe Baron
Chloe BaronJob Title General ManagerJoined 2025

Hi, my name is Chloe, and I am the General Manager here at Rivermead. I started my career in care when I was 18, supporting people in the community. I qualified as an RMN from the University of York in 2014 and, since then, have worked in a variety of roles within mental health services.

I joined Barchester in May 2025 to explore social care and bring my skills and knowledge to contribute to the care of residents and support my colleagues in their roles.

I have a passion for reading and love spending time with my husband and 2 daughters.

Clare Keany
Clare KeanyJob Title Deputy Home ManagerJoined 2023

Hi, my name is Clare, and I am the Deputy Manager. I began at Rivermead as an agency nurse and enjoyed the atmosphere and the residents at Rivermead so much that I decided to work at Rivermead full-time. I quickly became the unit manager of Westow B and work hard to ensure the best quality of care for our residents.

I am very thorough in my work, and I am a very familiar face to all of the residents. I am a caring, comforting nurse. who is always there to offer a helping hand.

In my spare time, I enjoy spending time with my family and friends.

Rebecca Shields-Rex
Rebecca Shields-RexJob Title Home Administrator

Hi, my name is Becky, and I am the home's administrator. My job as the home administrator is to ensure all the finances and all records are kept up to date.

The role is varied, and there are many aspects to what we complete as a team, but no two days are the same, and there is rarely a quiet moment. I love the hustle and bustle and always have a smile for everyone.

Charlotte Rose
Charlotte RoseJob Title Admin AssistantJoined 2026

Hi, my name is Charlotte, and I am the friendly face you’ll see when you arrive at reception here at Rivermead. As an Admin Assistant, I play a key role in keeping the home running smoothly—welcoming visitors, supporting residents and families, and assisting the team with day-to-day administration.

I was inspired to join Barchester after my dad lived in one of our sister homes, giving me a personal insight into the care and compassion Barchester provides. That experience motivated me to be part of a team that makes a real difference in people’s lives. In my spare time, I enjoy spending quality time with my family.

Megan McNeill
Megan McNeillJob Title Night Unit Manager

Hi, my name is Megan, and I am a highly experienced and reliable night unit manager who ensures the smooth and safe running of the unit during overnight hours. I am committed to providing exceptional care and support to both residents and staff, maintaining a calm and efficient environment throughout the night.

My strong leadership and problem-solving skills make me an invaluable part of the team. When I am not working, I spend time with my two young children.

Nicola Bedford
Nicola BedfordJob Title Activities Coordinator

Hi, I am Nicola, the Activity Coordinator at Rivermead, planning and delivering a variety of interactive and stimulating activities throughout the week for all residents. I focus on person-centred care, tailoring activities to each resident's individual choices and interests.

I find my role incredibly rewarding, as I help residents enjoy life to the fullest, enhance their experiences, build friendships, and support their overall well-being.

Sarah Lightfoot
Sarah LightfootJob Title Head Chef

Hi, I am Sarah, and along with my team, I am responsible for the catering service throughout the home.

I plan menus with input from residents and relatives to ensure balanced, nutritious meals throughout the day.

I have worked in the catering industry for around 22 years in hotels, pubs, restaurants and care homes.

Sam Richardson
Sam RichardsonJob Title Head of Housekeeping

Hi, my name is Sam, and I lead our housekeeping team with dedication and a keen eye for detail. Committed to maintaining a clean, safe, and welcoming environment, I ensure every space is cared for to the highest standard.

My hard work and leadership play a vital role in creating a comfortable atmosphere for both clients and staff here at Rivermead Care Home.

Pat Marr
Pat MarrJob Title Resident Ambassador

Hi, my name is Pat, and I am the resident ambassador at Rivermead. I am in charge of ensuring the residents' voices are heard and heading up the residents' meetings.

I take my role very seriously and enjoy advocating for everybody. I enjoy coming over to Memory Lane and playing games with the residents and enriching their lives, as well as the residents on the Westow unit.

I am the first to every event within the home and enjoy joining in any activity, no matter how big or small.

Frequently Asked Questions about Barchester Rivermead Care Home

What types of Care is Barchester Rivermead Care Home registered for?

Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Rivermead Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Barchester Rivermead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Rivermead Care Home to the centre of Malton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service -more info.