
They deal with the most challenging of care needs and treat everyone with courtesy and respectSusan B(Daughter-in-law of Resident/Service User)

Rivermead has been our lifeline - I can't envisage my mother's life elsewhereDorothy B(Daughter of Resident/Service User)

the staff are so caring and strive to give the best possible attention to all residentsGill H(Daughter of Resident/Service User)

They deal with the most challenging of care needs and treat everyone with courtesy and respectSusan B(Daughter-in-law of Resident/Service User)

Rivermead has been our lifeline - I can't envisage my mother's life elsewhereDorothy B(Daughter of Resident/Service User)

the staff are so caring and strive to give the best possible attention to all residentsGill H(Daughter of Resident/Service User)

Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has premium rooms overlooking the countryside with en-suite facilities.
All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided...
Care Provided by Barchester Rivermead Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Rivermead Care Home for full pricing details and T&Cs.
Contact Barchester Rivermead Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Chloe Baron (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (12)
Barchester Rivermead Care Home Reviews (82)
Barchester Rivermead Care Home has a Review Score of 9.4 (9.403) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Rivermead Care Home has 82 reviews.
Sadly, the experience of my Father's respite 10 day stay, was lacking in very basic care.. He wasn't washed, had no change of clothing, including underwear for the whole stay. His false teeth were dirty and the sheet on his bed left stained and soiled The whole experience has left the family very let down. An Initial verbal complaint and questioning about the lack of care was responded by I quote it all being an 'oversight " which made the whole situation even worse. We will definitely NOT use this place again and have issued a formal complaint.
Thanks for taking the time to leave your review, we're so sorry to read of your experience at our Rivermead Care Home, and grateful you've shared your feedback with us. Your comments are being investigated as part of our formal process, and we thank you for your patience whilst this is looked into....
It has a warm and welcoming reception area with complimentary tea, coffee and daily cakes for visitors.
The bedrooms are a lovely size and very cosy and warm. The care is excellent and the staff are kind caring and very welcoming to visitors
Meals are catered in a restaurant style dining room with proper tablecloths and cutlery laid as it should be Standards are high which is rare these days.
The home is beautifully clean and does not smell in any way.
Having worked in care myself I know how hard it is to achieve this level of service. It is much appreciated by my family
Thank you for your review and the positive comments regarding our home, the environment, food and the care. I will pass this onto the team.
To say it hurt to even consider the thought of mum going into a nursing home was an understatement.
We chose Rivermead because we had been told that the level of care was good.
That isn't what we experienced. It was well above good , it was exceptional
It is clear that all the staff take great pride in their work and are honest and kind .
Even when staff were dealing with the most difficult tasks I was in awe of how their professionalism shone through.
As the months progressed it was clear that due to mums ill health , mum was slowly getting less able to get around and her condition worsened.
Mum spent some time in hospital but we wanted her back home , back in Rivermead.
Mum sadly passed away but the care she received from the staff was more than we could ever have wished for .
Love to you all Paul , Helen and Beverley
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My Auntie came here for respite care & decided to stay. She is very happy in her new home. The staff are so kind, caring & professional, nothing is too much trouble for them. They treat each resident as an individual making them feel valued. I live a 6hr drive away so needed help from the manager, she has been amazing & taken a huge weight off my shoulders. Well all work together to ensure my Aunie is happy, safe & well cared for.
Thank you for your kind words and taking the time to review of our home, I will share your feedback with the team.
Layla, Chloe and Justyna are brilliant, exceptional.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My father was a dementia resident in another private care home. He was extremely anxious and agitated and in poor health. We moved him to Rivermead to be closer to us in Malton. Barchester were excellent in arranging a fast assessment of our father who was in Evesham. Sarah and the team sourced an ideal room that met his needs and we were able to move him quickly. The care has been fantastic and my father's mental and physical health has improved incredibly. He is no longer anxious and has his sense of humour back and is beautifully settled.
Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
My father was here for a short time and then removed to hospital. We found the facility to be very good. Staff friendly and wish we could have staid.
Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
Nothing but praise for this wonderful, welcoming care home. Staff are very professional, so caring and helpful. Mum settled straight away, has a lovely room and plenty of space to walk around, including an enclosed outside area. Relatives can come and go with ease, with tea/coffee making facilities. So pleased Mum now has the care she deserves in the right place for her.
Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
My father had to go into care due to both dementia and prostate cancer. The manager is an amazing manager, so caring and understanding and made this process non-stressful and as easy as it could be. A truly fantastic asset to the company. The unit leader has just been the best caring for my dad. Thank you so much.
Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
I cannot fault Rivermead. The staff were extremely kind and welcoming. Excellent care and time spent making sure my husband had all he needed. Plus very open to my visiting at all times.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My late father spent the last 18 months as a resident in Rivermead. We couldn't have asked for better support for him - the nursing care is second to none. Dad had lost the use of his legs due to a spinal injury (before admission) and he also had complex medical needs. He was treated with utmost respect and dignity, with constant liaison between Rivermead Nursing Team and his GP. Every effort was made to give him a fun Christmas too! The kindness to us all as a family will never be forgotten.
Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My uncle was anxious about his move into Rivermead but soon settled in and has been cared for extremely well. All staff have been warm, friendly & professional.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
She has been pleased with Rivermead and prefers it to the other homes she has been in. Just 1 thing to bring up she is able to walk with a frame but she does need to walk a little everyday to retain her mobility. She has not been walking on her 2 previous visits because it was deemed too dangerous. Her physiotherapist says that if required she will send a letter explaining that she can walk ok.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My dad became a resident at the end of Dec 2024. The staff could not have been more welcoming. They have been friendly and caring towards both him and myself.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Mum was moved to Rivermead Norton on the 14th February 2025 where she had a lovely room overlooking the garden and fields with horses, squirrels and a hen. The care was extremely good she was assisted with all her needs from bathing to feeding. After spending 7 weeks in hospital it was a huge relief to the family so we could spend a lot more time with mum. We were made welcome anytime of the day so the whole process was made much easier for everyone. Thank you to all the staff.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
As my gran was funded by the local authority, she was moved to Rivermead against my wishes in 2023. I would urge anyone seeking a care home for a loved one with dementia, to look elsewhere. There was no care in this 'care' home, in my opinion. Please see beyond the fake smiles and fairy cakes. I believe the manager lied to me on several occasions, which led to a complete breakdown of trust. My gran was always hungry and thirsty when I visited. No one available to even get her out of bed most of the time. She wasn't treated with dignity or respect. She constantly had dirty hands and eye infections. In my opinion, she was extremely neglected. When I requested for a GP to examine her, this was not acted upon. I believe Rivermead have staffing issues,(previous CQC report also mentions this). They are heavily reliant on agency workers who referred to my gran as 'him' then laughed, yes laughed, when I asked if my gran had gone on end of life care. Incompetent, toxic management team, in my opinion.
Thanks for leaving us a review. We're sorry that your concerns weren't resolved through our process and your experience of the home didn't meet your expectations. We've previously shared details with you on next steps if you feel any of your concerns are outstanding, but please get in touch if you need us to share them again. Kind Regards, Barchester's Customer Feedback Team
The staff have all been wonderful, very kind, thoughtful and kept us informed. Sadly, my sister was unable to stay as Barchester Rivermead Care Home was unable to cater for her needs.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Thanks for everything.
Very cheerful.
Not any faults.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
After being in many times to visit him and when telephoning I, too, feel part of the "Barchester family".
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
From the moment I arrived, the staff were friendly, helpful, kind and cheerful. The room was pleasant and the comfort had been well considered. The food was of good quality with an interesting and varied menu. Diverse activities were organised and I was kept well informed of what was going on.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (2)
- 10 Jul 2026
Our residents have been making the most of the lovely weather by spending time relaxing in the garden and enjoying the peaceful surroundings. We are so fortunate at Rivermead to...
- 10 Jul 2026
Our residents recently enjoyed a lovely day out at the beautiful Bempton Cliffs, making the most of the fresh sea air and spectacular views along the Yorkshire coast. We were...
- 10 Jul 2026
We were delighted to welcome Hannah from Once Upon a Tune to Rivermead, and as always, she brought so much joy, energy, and engagement to our residents. Hannah's sessions are...
- 29 Sep 2026Organiser: Barchester Rivermead Care Home
- 17 Oct 2026Organiser: Barchester Rivermead Care Home
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Rivermead Care Home.
Meet the Team (9)

Hi, my name is Chloe, and I am the General Manager here at Rivermead. I started my career in care when I was 18, supporting people in the community. I qualified as an RMN from the University of York in 2014 and, since then, have worked in a variety of roles within mental health services.
I joined Barchester in May 2025 to explore social care and bring my skills and knowledge to contribute to the care of residents and support my colleagues in their roles.
I have a passion for reading and love spending time with my husband and 2 daughters.

Hi, my name is Clare, and I am the Deputy Manager. I began at Rivermead as an agency nurse and enjoyed the atmosphere and the residents at Rivermead so much that I decided to work at Rivermead full-time. I quickly became the unit manager of Westow B and work hard to ensure the best quality of care for our residents.
I am very thorough in my work, and I am a very familiar face to all of the residents. I am a caring, comforting nurse. who is always there to offer a helping hand.
In my spare time, I enjoy spending time with my family and friends.

Hi, my name is Becky, and I am the home's administrator. My job as the home administrator is to ensure all the finances and all records are kept up to date.
The role is varied, and there are many aspects to what we complete as a team, but no two days are the same, and there is rarely a quiet moment. I love the hustle and bustle and always have a smile for everyone.

Hi, my name is Charlotte, and I am the friendly face you’ll see when you arrive at reception here at Rivermead. As an Admin Assistant, I play a key role in keeping the home running smoothly—welcoming visitors, supporting residents and families, and assisting the team with day-to-day administration.
I was inspired to join Barchester after my dad lived in one of our sister homes, giving me a personal insight into the care and compassion Barchester provides. That experience motivated me to be part of a team that makes a real difference in people’s lives. In my spare time, I enjoy spending quality time with my family.

Hi, my name is Megan, and I am a highly experienced and reliable night unit manager who ensures the smooth and safe running of the unit during overnight hours. I am committed to providing exceptional care and support to both residents and staff, maintaining a calm and efficient environment throughout the night.
My strong leadership and problem-solving skills make me an invaluable part of the team. When I am not working, I spend time with my two young children.

Hi, I am Nicola, the Activity Coordinator at Rivermead, planning and delivering a variety of interactive and stimulating activities throughout the week for all residents. I focus on person-centred care, tailoring activities to each resident's individual choices and interests.
I find my role incredibly rewarding, as I help residents enjoy life to the fullest, enhance their experiences, build friendships, and support their overall well-being.

Hi, I am Sarah, and along with my team, I am responsible for the catering service throughout the home.
I plan menus with input from residents and relatives to ensure balanced, nutritious meals throughout the day.
I have worked in the catering industry for around 22 years in hotels, pubs, restaurants and care homes.

Hi, my name is Sam, and I lead our housekeeping team with dedication and a keen eye for detail. Committed to maintaining a clean, safe, and welcoming environment, I ensure every space is cared for to the highest standard.
My hard work and leadership play a vital role in creating a comfortable atmosphere for both clients and staff here at Rivermead Care Home.

Hi, my name is Pat, and I am the resident ambassador at Rivermead. I am in charge of ensuring the residents' voices are heard and heading up the residents' meetings.
I take my role very seriously and enjoy advocating for everybody. I enjoy coming over to Memory Lane and playing games with the residents and enriching their lives, as well as the residents on the Westow unit.
I am the first to every event within the home and enjoy joining in any activity, no matter how big or small.
Frequently Asked Questions about Barchester Rivermead Care Home
What types of Care is Barchester Rivermead Care Home registered for?
Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Rivermead Care Home have?
There are 71 Single Rooms.
What are the Facilities & Services at Barchester Rivermead Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Rivermead Care Home to the centre of Malton?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service -more info.