Rosedale Nursing Home

The Old Vicarage, Catterick Road, Catterick Garrison DL9 4DD

Rated as Good by CQC in January 2018, Rosedale is a versatile care facility offering nursing, residential and respite care, as well as dementia residential and nursing care.

Features at Rosedale include the home’s stunning gardens, hair salon, en-suite bedrooms which overlook the beautiful grounds, and a cosy coffee shop supplying complimentary refreshments to residents and their guests.

As certified Investors in People, Rosedale offers their team the training and professional development they need to ensure they have the right people in each role, with a passion for care and the skills to deliver the high standards expected.

A full time Activities Coordinator provides a stimulating programme of creative and fun activities, entertainment, events and outings for residents to choose from, which also includes one-to-one sessions.

Visitors are welcome anytime.

Group: Maria Mallaband Care Group Ltd

Person in charge: Amanda Harland (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Epilepsy • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 64

Shared Rooms: 2

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time.

Parking:

A car park is located outside the front of the home.

Latest Care Quality Commission* Report on Rosedale Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Rosedale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Rosedale Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.726 for Rosedale Nursing Home is calculated as follows: ( (300 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 391 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.441 Points relating to the number of positive Reviews for Rosedale Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13.6 Target = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Rosedale Nursing Home has a Review Score of 9.2 (9.167) from 33 Reviews


Average Ratings

  • Excellent
    25
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosedale Nursing Home?

  • Extremely LIKELY
    29
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosedale Nursing Home

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    6
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • more

This care home is first class, staff are what makes it so lovely and caring. Rooms could do with a deep clean, but overall first class. Food good overall and lots of choice. Will use this home again when needed for rest bite. My father loved all the staff and felt like home from home. Many thanks to you all.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very pleased with my mother's overall care.
Carers are so supportive and helpful towards her.
A very friendly approach from all staff - nursing and carers.
Also, kitchen staff and cleaners are really friendly.
So impressed with December's activities!
Rosedale is a very happy place for my mother to be.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father moved into Rosedale at the end of October/beginning of November. He has settled really well. Staff are very welcoming, friendly, happy and professional. Nothing is too much bother. I have found the home has a warm, inviting feeling. They try and make it a home from home.

There are lots of different activities going on and they encourage my father to join in.

All in all, very happy my father is at Rosedale.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has recently suffered some falls, the staff at Rosedale Nursing Home have been really helpful in keeping me informed of her condition and the care provided. They keep in regular contact by telephone with updates and its very reassuring to know that the staff care for the residents in this way, nothing is too much trouble for them and they help give me some peace of mind as I live 50 miles away. Thank you to all the staff at Rosedale Nursing Home.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My dad is so happy here, the staff (especially the lady who I’ll be sad to see go on maternity leave) are so caring for each and every resident, they treat each patient with the same patience and care that is overwhelming sometimes, I certainly couldn’t do what they do Day in day out minute after minute! Dementia patients must be hard work but they answer there questions as if it’s the first time they’ve asked,
Always smiling,
The place is clean tidy and has a lovely happy atmosphere

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very impressed by the care given to my late father by the staff of all levels. He was treated with dignity and compassion. His needs were well met. Thank you to all at Rosedale Nursing Home for looking after a very much loved dad, grandad and great grandad in his final weeks.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

We chose this care home because all the staff were so kind and helpful when we visited. That has been more than borne out during Mum's stay here. I live overseas and make regular contact by phone; it is so reassuring that the response from staff is always helpful and sensitive. I see the same high standard of care when I visit.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Made very welcome by all staff I have met. They have explained very well when any queries arise. The accommodation is very clean, very organised and comfortable.
Nothing seems too much trouble relating to visitors and residents.

How likely would you be to recommend Rosedale Nursing Home? Likely

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Average Rating:   5 out of 5

Staff very pleasant and welcoming in. Nice atmosphere. Very clean and pleasant surroundings.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Today while visiting my aunt I was invited to join her in a St Patricks day celebration. The manager gave an update of what was happening at the home which was very informative. The residents and guests were entertained by two singers and we were all encouraged to sing along whole drinking alcohol-free cocktails. The whole afternoon was full of fun and very enjoyable. Thank you to all concerned.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

On arriving at the care home, I had the most wonderful greeting at the door by a staff member who couldn't be more helpful. During my visit to my friend, I was made to feel very much welcome. I observed staff at work using a very professional manner, yet homely and attentive. It was a pleasure to see all the residents relaxed and interacting in a very happy way. So grateful that my friend is in such a happy environment.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very welcoming, lots of care on first afternoon for my mother. Staff so helpful, all staff working together to make my mother's transition as easy as possible. Staff also very helpful and supportive to all members of our family. Everything explained well and nothing was any trouble.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I lost my sister on 23rd January and I cannot praise the staff at Rosedale Nursing Home enough. They care so much for their patients and their families. Some of them came to her funeral which I thought was lovely.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mam was received into Rosedale at the very end of November and it is always an anxious and difficult time for a new resident and family. The staff at Rosedale were excellent in settling Mam into her new environment and in making her feel safe and comfortable. I have been very impressed with the professionalism and efficiency of all the staff and services in all areas of the home. I am so pleased that we chose Rosedale.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The entertainment co-ordinator always very helpful, makes you feel welcome easy to approach.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent care service is given to our friend, staff always professional and friendly. They keep me informed. I would recommend to anyone.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Right from the beginning we were very comfortable with the welcoming staff, on visiting most days it was obvious that all the staff had a good relationship with the residents. My husband expressed his admiration for how he was looked after and I could tell that he was happy.
Normally reticent he joined in with the entertainment by a harpist in his own quiet way. That was a lovely session enjoyed by all.
I should have no hesitation in recommending Rosedale to anyone looking for accommodation for themselves or a loved one.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter created a surprise birthday party for me last week. Our activities worker helped her. My daughter said that she thought the staff were fabulous with all the help and advice she provided for her to provide the party.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

This is the 3rd home my mother has been in and by far the best. At last we have found a place that understands the needs of a person with dementia. They have activities everyday, the staff are naturally easy and friendly with the residents. The food is great and served nicely, it's always warm and well presented. My mother has put on 10 kg in 6 months after losing it in 10 months whilst at another place. Her room is always spotless and she is always wearing her own clothes that are clean and pressed. Rosedale is a total credit to care of the elderly. I cannot say enough how Rosedale has changed my mother's life.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was admitted to this care home from hospital and although it was quite a distance from my home it was certainly worth the travelling. The building, the decor and the staff were exceptional to not only the residents but visitors as well. I cannot praise the staff enough for friendliness, respect to the residents and the feeling of 'home from home'. Any concerns I had were always dealt with and I was always informed of her condition and of any problems. I never had to search for a member of staff because there was always someone in each social room. The whole ambience was calm and caring. Sadly my mum at the age of 95 died, but peacefully and respectfully - they really care and that is a great comfort to me.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

To describe the management and staff at Rosedale, the word 'Excellent' in all departments of patient care is the appropriate comment to be used in my review. Good management produces good care for the patients at Rosedale, and good management always runs in a good team.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

How likely would you be to recommend Rosedale Nursing Home? Likely

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Average Rating:   4 out of 5

My experience at Rosedale has been lovely. The food is cooked in kitchen fresh everyday and is delicious. I did not like the first room I went into but when I told then I was given a new room. It's hard to settle at first as there's no place like home, but I couldn't speak highly enough about the carers. I have made new friends and feel like a new woman after my manicure and treatments. I would recommend Rosedale to friends, family's or strangers.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I like the garden and I am able to garden, and staff are okay, I get to choose what music channel I want to listen to and I like.

How likely would you be to recommend Rosedale Nursing Home? Likely

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Average Rating:   3.6 out of 5

On leaving Rosedale after a good stay, I would just like to say how natural the place is. The atmosphere is wonderful. The staff are kind, warm and professional. I am sorry to be leaving. The food is delicious and I would definitely recommend the place. The welcome and the warmth are second to none. Thank you to all. The entertainers are local when possible, appropriate and every event is well thought out to provide excellent entertainment for all.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

It has to be said, they know how to have a party at Rosedale. They know just the type of entertainment we like, but that might be because they care enough to ask us what we like. Staff are always smiling, singing and whistling along to the music. There's always something to look forward to and activities girl is worth her wait in gold.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have been reflecting on the time I have spent at Rosedale and have realised how much my confidence has grown. I really feel my experience has been one of home from home. It is really nice that I have someone to really talk to and someone who listens and understands how I feel. I feel I can trust and confide in her about anything. The cares are wonderful and the activities woman goes that extra mile. No ones allowed to feel down without her putting a smile on your face. I don't know what we'd do without her.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Both my parents are in Rosedale, dad in The Lodge and mum in The Brambles.
This has been a very stressful time for us as a family. We would like to take this opportunity to say that without the support, care, kindness, respect and professionalism of the staff team this was made bearable.
It has been this team that has helped us cope and given us the faith in them to supportive and care for our parents and feel our visits are less painful.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been visiting a resident for over 3 years and whilst she would still like to be in her own home, she always compliments the staff at Rosedale. From my observations she is very well cared for, her hair is cut & set, her nails are polished regularly and she always looks clean and tidy. She enjoys the entertainment as well. I am always offered a cup of tea when I visit and I am delighted that there is now a visitors room. This enables visiting to take place in a more relaxed atmosphere, away from the busy residents lounge. Staff are always available to answer questions and the home looks warm and attractive.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

On the day of my mother-in-law's funeral in Darlington, three carers from Rosedale accompanied my father-in-law who has dementia to the funeral and following wake, their help and performance was impeccable, most professional and impressive.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mum and dad are/were residents at Rosedale. Mum died after a short illness recently. The staff could not have been more supportive having given lots of loving care to both of them. They enabled three carers to help dad (dementia resident) to attend the funeral etc. Without their help he would not have been able to say goodbye (in his own way) and spend an afternoon surrounded by family and friends.

How likely would you be to recommend Rosedale Nursing Home? Likely

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Average Rating:   4.1 out of 5

When I was looking for a care home for a lady who now has passed away. Rosedale was the first one I went to visit. Upon entering I was amazed at how the care home had a lovely and welcoming feel about it and also because the staff were really kind and caring.
I did go and visit another care home but soon relayed my choice of care home was Rosedale. Alas the lady in question passed away Christmas Eve, and the staff were very helpful and shared great kindness to us as her carers.
I would recommend Rosedale to anyone. I would also like to say what a pleasure it was to meet the administrator.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

We are always welcomed and staff are happy to see us. I can ask the staff anything, from the cleaners to the manager, they are all good. My husband is very settled here and very happy. He never asks to come home. He is very content and happy too be looked after at Rosedale.

Staff always ring me and keep me informed of any changes or illness with my husband. We are very pleased with my husbands care and the care provided by the staff.

How likely would you be to recommend Rosedale Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

June 2017

April 2017

February 2016

December 2014

Job Vacancies

Staff Profiles

Ruth

Ruth Sunter

Job Title: Care Manager

Description:

Hi, my name is Ruth Sunter and I am Care Manager at Rosedale Care Home. I am pleased to manage this beautiful home and I look forward to the future that Rosedale holds.

I qualified as a nurse in 1995 and worked for 17 years in the Mental Health and Learning Disabilities sector. I have 8 years experience in management, 4 of those in Older Peoples Services.

I take an open and transparent approach towards the care home, promoting excellent care standards, good practice and effective communication, supervising staff, quality care and support services.

Rosedale Care Home is a 68 bedded home with 4 categories of care. We have nursing and residential in the main building. An annex known as the Hollies which caters for Dementia Residential and a purpose built building known as The Lodge which provides care for Dementia Nursing Care.

The buildings are situated in the centre of Catterick Garrison in their own beautiful grounds.

We have a range of skill mix with staff across the home including Registered General and Mental Health Nurses. All carers are trained to a high standard taking into consideration the needs of the residents. We work closely with other support services around us to ensure that the residents needs are met to a high standard.

Rosedale have many residents with different needs, we specialise in palliative and dementia care however welcome all residents what ever the category of care that they require.

If we can meet the needs of the resident then we can offer the resident a place to come and enjoy life, supporting their family to ensure that we work together as a team.

The home has a service responsive focus and drive to facilitate the delivery of quality, dignified, person-centered care, which embraces lifestyle and supports meaningful occupation.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rosedale Nursing Home