Connaught Court, York, North Yorkshire
Connaught Court, York, North Yorkshire
Connaught Court, York, North Yorkshire

Situated in extensive parkland close to York City Centre, the Home was purpose-built in 1971. The grounds are beautifully landscaped and well-maintained, providing pleasant areas to sit and walk with sufficient space for disabled access. Connaught Court is registered for residential, nursing and dementia care with the dual benefits of individual rooms and shared communal areas. The categories of care offered are dependent upon people’s assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Victoria Wilson (Home Manager)

Local Authority / Social Services: York City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants only non mason consider. Ages 60+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Connaught Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Connaught Court has a Review Score of 9.6 (9.619)

The Review Score of 9.6 (maximum of 10) for Connaught Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 96 Reviews over all time. This Average Rating is also the rating value for Connaught Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 62 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for Connaught Court is calculated as follows: ( (758 Excellents x 5) + (328 Goods x 4) + (48 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 1137 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Connaught Court is based on 62 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 62 Reviews ÷ 18 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    65
  • Good
    29
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Connaught Court?

  • Extremely LIKELY
    84
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Connaught Court

  • Resident / Service User
    29
  • Daughter of Resident/Service User
    22
  • Son of Resident/Service User
    16
  • Friend of Resident/Service User
    13
  • Volunteer
    4
  • more

I am very happy here. The care, food and facilities are excellent.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit regularly partly as a friend and partly as a Lodge Almoner and it is lovely to see the way staff look after residents. Especially when they are new arrivals because this can be a very traumatic time for them.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean and personnel friendly. I find the decor of Mum's room to be a little on the drab side, personally I would have thought that a brighter decor would be more appropriate.

Whilst participation is very much down to residents, I would have hoped for more emphasis on availability of activities - a daily film perhaps is not overly difficult to provide? Maybe involvement in flower arranging for use throughout the home??

Mum has been less than complimentary about the food standard - I would add, however, that my personal experience of a midday meal was that it was very good, I am not convinced that Mum's view is the norm! - maybe a reaction to no longer providing meals for herself.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Food is good. Entertainment is good. Staff are pleasant and helpful.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy here because it is like being in your own home but with the knowledge that if I need help in any way, it is here for me. The meals are excellent - 3 great meals a day, plus coffee time with snack. I am surrounded by kind and friendly people all the time. We have a wonderful garden to enjoy. We are entertained and have lots of opportunities to make friends so one never feels lonely!

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone here gets excellent care. I am always impressed with the care given to everyone. I always enjoy coming here and have been a volunteer for over 14 years.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Excellent place. Couldn't ask for more. Staff extremely helpful.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

So far I am happy being here.
I have not rated management as I have not been here long enough.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Excellent care, respectful, caring staff.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Friendly and helpful staff.
The home has a good atmosphere, clean and spotless.
Other residents very pleasant.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father recently moved into Connaught Court. He received a warm welcome. They have wonderful activities and try to engage with all residents encouraging residents to become active and engaged.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident for two years and recently had to move to the dementia wing.
The move was handled very sensitively. The staff are very attentive and friendly, taking time with each resident to engage and interact/stimulate them. Activities are good and outside visits and walks valued and are key memories for mum.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Connaught Court provides excellent care for my mother. It is always clean, my mum is well looked after and the staff cannot do enough for her and other residents. Cannot recommend Connaught Court enough.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Connaught Court five years ago to be with my father who needed nursing care there. My father's last year was much enhanced by the care and support he found there. After his death, mum stayed on and has a wide circle of friends and enjoys all of the entertainment and outings that are provided, so she is never lonely or bored. Staff are invariably helpful and supportive and all facilities and rooms are clean and well furnished. Overall, we have been delighted and have no regrets or worries.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care and residential. Living in serene settings and an easy stroll to the GP surgery, pharmacies and convenience shopping. Staff and residents are friendly, supportive and outgoing.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My family's history with Connaught Court is in two parts: my mother-in-law came to live in our 'granny flat', supported by a daily visit from the council social services. Her needs were monitored over 3 years until she needed residential care and she died in Connaught Court in 2004. My mother followed the same pattern and has been at Connaught Court for 3 years. What impresses us most is that the service has remained consistently good in 20 years.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother in law moved into Connaught Court in March and we could not be happier with the care and attention she has received. She is almost 100 years old and has settled in so well to her new surroundings.
She joins in with activities and thoroughly enjoys the company of the other residents. As a family, we are so happy to know that she is safe and well cared for.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff - but not enough of them. More direct/personal care required to encourage residents to participate in events. Excellent facilities and activities - well managed and varied.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Connaught Court is very simply the best of its type. Having elderly infirm relatives in both Scotland and Yorkshire we've looked at countless of homes for our family.
Walking into Connaught Court the first time was such a pleasant surprise. After visits to dark, smelly places with chairs around the walls and board residents. Well done!

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has been at Connaught Court for over two years and I am still amazed at the standard of care at all levels .The staff provide a loving and caring environment. The service and food are very good and I am so happy my wife is being looked after in this excellent establishment,

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great ethos of care shown in all aspects of helping my mother to settle into her new home. I feel supported becauseI know my mother is in safe hands.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Connaught Court is an extremely well-run home. However, it has the typical problems associated with others in the area ie the difficulty to attract and keep staff. Their style of making the residents feel empowered is a credit to them, however, those with memory problems (like my mum) could do with a little more one to one (if living in the residential unit). The staff whilst stretched are very caring and supportive. The entertainment staff, in particular, are extremely pleasant, supportive and encouraging.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My father is in his nineties and has dementia. For the last almost 5 years, he has been at Connaught Court, he has been extremely well looked after and has been very comfortable and content.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely care home, so pleased mum is here.
She has been here for over 2 years. She is able to maintain her independence in a dignified manner and the staff are always on hand to give her caring support. Her room is very comfortable with things from our family home. They have activities on which she is able to join in with but there is no pressure if she wants a quiet time. Yes, I am very impressed and think it's a lovely place for mum to live.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very good home, management and staff are friendly and caring. They are always willing to listen to requests and will always do their best to deal with the requests in a positive way.
This gives us peace of mind knowing that the residents are safe and looked after so well.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My relative has been a resident in the Knavesmire Unit for 10 months. Throughout that period we have found the standard of care very high. The staff are professional and efficient and he wants for nothing. They work particularly hard to create a warm and friendly atmosphere, in which they succeed and go about their jobs in an open and good-humoured way. We are also pleased with the regularity of entertainment laid on for the residents and the surroundings are pleasant and as homely as possible. Our one niggle was the poor handling of our (initial) application process which could have been done with greater care and consideration.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I am very happy with the staff and the cleanliness of the home. My dad enjoys the food and he feels safe and cared for which gives me peace of mind.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Connaught Court is doing a very good job looking after my mother. She is very happy and she feels safe and secure. She also comments quite often on how good the meals are. It is noticeable that having good regular contact the staff and residents is very much better than trying to live alone even with some domestic help. The only possible improvement would be perhaps some more qualified nursing staff occasionally present to address medical concerns.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleased with everything that is offered.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My room is too small. Staff are very helpful.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Victoria Wilson, Home Manager at Connaught Court responded to this review on 10 May 2017:

At the RMBI we provide person centred care to all our residents, accommodating their personal wishes as much as possible. Our rooms all have a standard size, that allows residents to have personal space and also to add their own furniture if they wish to do so. If you have any particular concerns, please speak to the Home Management.

The staff are so caring.
The atmosphere is friendly and happy.
The facilities are really good.
Would recommend to everyone.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have been visiting a friend for the past 18 months or so and have always felt very welcome at Connaught Court.
The staff are very friendly and helpful.
There is a very nice atmosphere.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been very happy since moving to Connaught Court. The staff are very caring.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always allow people to make their own minds up, as everyone has different opinions.

How likely would you be to recommend Connaught Court? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I gave all the ratings myself and this is all my opinion on the care home.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is all Ok, the ratings are what I think.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find it absolutely excellent the only trouble was the night staff but the management have sorted that out.
That is the only complaint I had otherwise this place is absolutely excellent to me. It does everything for me.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has dementia and the care she receives at Connaught Court is very good. She has very specific care needs and the team at Connaught is currently constructing a plan to meet those needs and to ensure her mental and physical wellbeing are always considered. As a family, we are closely involved in her care and this is actively encouraged by Connaught. Any concerns we may have are quickly addressed and solutions found wherever possible.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt is still very happy with the care and attention she receives. The staff are so helpful and kind.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We find the care at Connaught Court compassionate and tailored exactly to my father's needs. We are happy in the knowledge that the care is the best available and that all needs are cared for.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I am still active, I don't regret making the decision to become a resident here in Connaught Court, knowing full well when the time comes when I need help, I couldn't find a better place to ask and receive it. From managers, carers and staff, nothing is too much trouble to make the residents life as comfortable as possible. The catering staff, from the chef to the serving girls couldn't be better and as I say to my friends and family - like living in a 5-star hotel.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandad has said he has not regretted his move to Connaught Court for a second. He likens it to a 5-star hotel and knowing that my grandad has stayed in hotels all over the world, I know this means he is extremely happy. I feel the staff go the extra mile, are always smiling and treat him with repect and wonderful friendliness. Thank you.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First class service throughout for my step dad.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father particularly appreciates the space available to him here. As a wheelchair user, it is excellent to be able to get around so easily and to have access to roam.
Although originally he very much enjoyed the food available he now considers it poor. He has been a resident for a year so has maybe grown tired of what is available.
Any concerns raised are dealt with promptly and well with the responsive management. It is a pleasure to visit.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very caring staff. Very clean rooms and large public rooms. Lots of different activities. Everyone smiles and communicates with residents who feel respected and cared for.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have settled in really nicely, everyone is really friendly. I absolutely love the food and am well looked after. Everybody always smiles.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife and I feel very fortunate living in Connaught Court with such high standards. It was unfortunate that replacing the dining room carpet was replaced with a wood floor because it affected the acoustics detrimentally.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I recently joined my wife here where she had been a resident since last April. She needs much more attention than myself but I am pleased that a place in the main area of the home has allowed me to help my wife's condition stabilise. I have settled in the main part of the home and enjoying its food and activities - instead of trying to cope "on my own". Both of us try to get out into the grounds as much as possible - they are very good.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good. Good service and friendly staff.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Difficult to find the superlatives to describe the excellence of Connaught Court. Perhaps to each category, how do they do it?
Answer: - Generous staffing levels, superb leadership with training and a keen-eyed selection of very nice people - well done!
A minor criticism: - Library inadequate for population, a small gymnasium needed, better lighting in rooms for failing eyesights.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following Mum's move into Connaught Court, she has settled in very easily. She is well looked after by the care staff dealing with her medical needs. She is well fed with a good choice of menu. The overall home is light and airy with a variable activity list. Overall, a very good home and a credit to the management and staff.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is a very special home situated in lovely surroundings of well-kept gardens and within easy reach of the local surgery to which, if needed, a carer will take you by wheelchair. All staff, whether management, carers or maintenance help willingly.
I would like to commend especially, the people who serve in the dining room who do their job truly graciously which contributes to a peaceful and restful atmosphere.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was well looked after during my stay on my short two weeks respite.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here after my husband does two years ago and find it a very comfortable place. Both the catering staff and the "helping" staff are very friendly and do all they can to make life easier in my old age. There are plenty of activities to join in and we are asked to volunteer if we can help. The food is very good - not quite as good as my own cooking but that's not to be expected. On the whole, everything is very good.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My room is more than adequate. I have a nice view from my window of open parkland and mature trees. Reception is handled by friendly and knowledgeable staff. The food is good and the menu repeats over a three week period. I particularly enjoy breakfast. The staff on Knavesmire are friendly and sympathetic. I am concerned that another resident often enters my room without my permission.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I have very few reasons to complain about the care here. Before coming to Connaught Court I had a short time in another care home in York. It was nothing like as comfortable as Connaught Court in every way, and it was more expensive!

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a resident since December 2008 and have found all aspects very satisfactory. My wife entered the home on 21/1/2005, suffering from Dementia and Alzheimer's. She was well looked after until she died on 15/11/2015.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I find living in Connaught Court very congenial. The atmosphere is homely and the home is set in grounds which are surprisingly large for it's proximity to the city centre. The care given by dedicated staff is excellent. We are well fed and excellently cared for.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Having been a resident for five years I am completely satisfied I receive very good attention and service from the staff.
I enjoy the entertainment and am prepared to join in. Most participants like to help out when asked. In-house activity usually arranged with many residents participating.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I have known Connaught Court for very many years seeing 3 home managers retire - in fact, the first was a matron and had her cape hanging on her door - but she never wore it.

Wonderful home.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always kind and thoughtful towards my partner and me. This is our prime concern. Good to know he is always in safe hands.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is always clean, warm, fed well and on most days has a smile which is everything I could wish for.
The whole atmosphere is welcoming, warm and friendly on every visit. The buildings and rooms are immaculate. Food is hot and looks tasty.
My only negative is (and its not very often) that I see more staff in the office than on 'the floor'

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pleasant, personable and thoroughly professional. Individual care in an inclusive environment.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Connaught Court is a well run care home. Staff at all levels are knowledgeable, considerate and caring. The environment is very good - clean, well maintained and comfortable. There are well thought out public areas - lounges, balconies, conservatory, gardens - especially after the make-over in January 2016.
There are frequent events and exercises for residents with a wide-ranging and full events programme. Food is good with flexibility to have it in one of two dining rooms or in private rooms.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Receptionist was very helpful and professional.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother moved into Connaught Court her life has improved. The staff are excellent, my mother moved from another dementia home which was horrible. Now she's in Connaught Court both her and her family are much happier knowing she has the best on offer.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Facilities always clean and tidy. Food varied and acceptable (good vegetarian options).
Personal care good and responsive. Choice of activities acceptable - main problem is remember what's on - maybe a better way of reminding the residents what's happening that day. Car parking for visitors very poor.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has dementia and beyond any care that I could give, I am also impressed by the loving nature of the care she receives here. It is efficient and people really care for the elderly confused people.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From observations only I consider Connaught Court to be a perfect place to live and to have a comfortable, cared for life. I have made enquiries and intend to place my name on the waiting list.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I personally have found everything satisfactory so far.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Every day the residents are looked after in an exemplary way. The only thing the residents require is impossible to provide and that is the family.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Visiting my friend. Unfortunately he spends a lot of time resting in bed. If he was more stimulated to be involved as he was always a very active person. Otherwise the home is well run, very efficiently and well mannered staff. Lovely warm, clean and very homely.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visitor several questions below I cannot comment on however an overall impression is very good.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Rooms: Good

I work in the home as a volunteer once a week, running the shop for the residents. The residents and staff are always pleasant and are always pleased to see us. The home is always clean and tidy and the residents receive the care and dignity they require.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I were on the waiting list at Connaught Court and when he suddenly died in November 1015, I was very soon offered accommodation. I was extremely lucky and I love the room I am now in. Comfy, cosy and nice view from the window. The staff are perfect in every way, so kind and helpful form those in charge through to workmen and cleanliness. The food is extremely food and most enjoyable. Every where is beautifully clean. I would recommend Connaught Court to everyone and thank god I'm here where I feel safe a cared for.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has dementia and often doesn't recognise me as I can only visit infrequently as I live in the USA. I am always really impressed with how caring, patient and cheerful all the staff are and how well cared for and loved my mother is. She has had some health issues (she's 95!) and the team work hard to make her as comfortable as possible and back to an even keel, or as even as can be managed. I am just simply highly impressed with the standard of the accommodation and the care and attention my mother receives.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stay for lunch 4 times a month, the service and meals are excellent. All the staff are helpful and keep me informed if there is a concern. Always a cheerful greeting from reception staff when I enter. Tea and coffee always available makes it feel like home for visitors and residents. Residents are cared for well and respected. Rooms are clean and hygienic. All staff are patient in awkward situations when residents are confused.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always a warm welcome at reception and whoever is on duty seems to know exactly where to find the resident you are visiting. Everything clean and tidy, and staff are cheerful and extremely helpful. Residents seem very content.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A fantastic place, friendly staff.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at Connaught Court and feel that my needs are being met most of the time and the staff strive to ensure this.

I moved to Connaught Court as I had no relations close by and couldn't manage on my own and I do not regret moving in.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A happy, caring environment. Staff are helpful and helping in all aspects. Readily recommended to anyone.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

There is always a lovely atmosphere here - calm, welcoming, happy and friendly. The premises are always clean, smart, nicely furnished and comfortable. Tea, coffee and biscuits are always available at various venues within the building. As well as a main lounge there is a choice of smaller communal areas indoors and outside. The grounds and gardens are maintained to a high standard and are readily accessible. Regular activities are well attended. The managers are very approachable and friendly, all the staff smile. They all know my mother and all the other residents by name. Everyone takes time to have a word or two - it feels just like a large family.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident taken in at very short notice. He was very ill and rallied within a couple of weeks. He settled in the home and was contented there. Staff were friendly and helpful always. The room could have done with redecoration but on the whole we were very satisfied with his care. He died earlier this year. Some staff even came to his funeral service.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I have always found the staff considerate and friendly. The premises are clean and well cared for. Currently there is building work going on which does not add to the attractiveness. We have used Connaught Court both with family and friends and found it a wonderful environment. Today we have called to see an old and dear friend and found him happy and very well cared for. I believe Connaught Court to be a treasure.

How likely would you be to recommend Connaught Court? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visited our friend, who wasn't feeling very well today. A visit to his doctor had been arranged for this morning, a carer to take him in a wheelchair. Full marks. He rates Connaught Court highly, as do the many other friends who have been here over many years.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly welcoming atmosphere. People are clearly very happy with the entertainment services.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent venue, very helpful staff.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Has deteriorated in recent years due to staff shortages and certain building preparations being carried out. Residents communications re these subjects are poor and cause confusions as to what is happening.

How likely would you be to recommend Connaught Court? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

Kristin Mewald, Marketing & Communications Officer at Connaught Court responded to this review on 19 Jan 2016:

The Home Manager has spoken to Mrs Carr and has resolved the security issue.

Feel that my mother is in a safe caring environment which meets her needs.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came into the home in June 2015. She has settled well and loves the food! This was a major worry as she is a vegetarian. We love the atmosphere and the fact that there are animals about the place as my mother loves dogs. We feel happy that she is well looked after and in a safe environment. We have confidence in the staff.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing caring environment, specially adapted to dementia patients. On site hairdresser to do hair for both ladies and gents who is fantastic with all residents. Mum is treated with dignity and love at all times and in 3 years I have never had any issues or cause for concern. My family and I thank our lucky stars every day that mum is able to be here and are eternally grateful to every single staff member.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents moved to Connaught Court last year and it has given them a new lease of life! The care they experience is outstanding and the staff cannot do enough for them. The environment is beautiful and I am always impressed by and amused by all the decanters of sherry everywhere - except there are never any glasses when I am passing! There is a varied programme of entertainment and plenty of stimuli, particularly for my dad who enjoys having other men to talk to.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This residential home is excellent in every respect. The accommodation is comfortable, the staff are very caring, friendly and respectful. Requests are dealt with promptly, entertainment and activities are provided. Residents sit where they like in the lounges and form small friendly groups as they as they wish, often sharing a glass of sherry (provided free by 'the friends of Connaught Court') Services are provided in the chapel.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After being told by hospital doctors I had a condition in both legs which could lead to gangrene and amputation. I didn't want any of my three sons and their partners to have the responsibility of caring for me so I applied here in Connaught Court, and although I am still relatively fit, no one knows what's around the corner, you can see by the ratings I have given for Connaught Court what I think of this care home!

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Connaught Court is an RMBI Home and is occupied by elderly Freemasons and/or their dependants. The facilities here are par/excellence and as good as, if not better, than many hotels in the UK. Residents are means tested prior to acceptance and in no way feel they are receiving charity. The accommodation is first class, as area all the facilities including; food, entertainment, laundry, washing, etc. There is a large lounge/cinema, dinging rooms, chapel, gardens, car park and reception desk etc.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Totally excellent experience in a caring home for 4 and a half years.

How likely would you be to recommend Connaught Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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