






Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.
The home has strong links with the local community and many residents grew up in the local area.
Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and...
Care Provided by Pavilion Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Pavilion Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Alison McCulla (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (75)
Pavilion Court Reviews (78)
Pavilion Court has a Review Score of 9.6 (9.585) out of 10, based on 20 reviews in the last 2 years.
Over all time Pavilion Court has 78 reviews.
Clean. Good location. Very pleasant & attentive staff
Thank you for your wonderful review, your feedback will be shared with all our team at Pavilion Court.
The staff are very caring, friendly and professional. The staff appear to be happy in their jobs and this shows in the quality of care they give to the residents.
My aunt was very anxious about going into a care home. However the friendly caring staff have made my aunt very happy to be in their care.
They have a variety of activities during the week and my aunt has enjoyed many of the activities on offer.
There is always someone to answer questions or queries when I need them.
I would highly recommend this care home to anyone looking for a safe, comfortable and happy place for their relative
Thank you for your wonderful feedback. We're delighted to hear your aunt has settled so well and is enjoying life in Pavilion Court. Your recommendation means a great deal and your positive review will be shared with all our team.
Excellent all round. Anxious about her move from another care home to Pavilion Court, was soon put to rest though. The staff are amazing- always happy, welcoming, and nothing is too much bother. We can relax at last knowing she is safe and well cared for. Her room is bright and homely with her own things around her, which brings her comfort. Well done Pavilion Court.
Thank you for your wonderful feedback. We're so pleased the transition to Pavilion Court eased your worries and that our team has made a positive impression. Knowing your loved one feels safe, comfortable, and at home means everything. Your kind words encourage us to continue delivering exceptional, compassionate care.
This is a pleasing and friendly place where staff really care for the clients. Activities are provided regularly but my brother-in-law does not participate often. Nursing care is provided tenderly and relatives are kept up to date with issues. Rooms are basic but usually kept clean. Meals are an issue: chips nearly every day and either overcooked or beige food is served at every meal. A 1cm slice of Swiss roll is supposedly acceptable as a dessert!! Meals let this home down.
Thank you so much for taking the time to share your detailed feedback. It's lovely to hear that you find the home to be a friendly and caring place, and that you've witnessed the compassion and attentiveness of our team. We're glad you've noticed the cleanliness of the home, and will continue to...
My husband has had the best of care from health/nursing staff right down to kitchen staff.
Always made welcome when visiting.
Everyone so friendly and caring.
Thank you for your wonderful 5-star review your feedback will be passed to all our Pavilion Court team.
As a retired senior nurse in Palliative and end of life care, I was always aware of how clean, spacious and airy Pavilion court appeared.
My friend always looked as if her personal hygiene needs had been met and that she had been cared for in a dignified manner. She appeared settled and comfortable.
The staff were always welcoming. On my last visit I was informed that my friend had died and the staff supported me as this news had come as a shock . They spoke to the son and received his permission to share his contact details with the church so we could support him and his family in their loss. Her name will also be written in our book of remembrance.
As a visitor for the church I visit several homes in the Newcastle area. I am often asked to recommend a home to friends who are searching for a home for their parents. I have no hesitation in recommending Pavilion court.
We are sorry to hear of the loss of your friend and would like to thank you for taking the time to write such a lovely review of Pavilion Court. Our team are very honoured and humbled by your kind trusted recommendation to others in the local community.
My husband has only been in the above care home for 8 weeks. All positive at present, management and staff very approachable.
Thank you for your kind words, your feedback will be shared with all our Pavilion Court team.
Excellent leadership ensured that Pavilion Court is well-managed and maintained. Staff are very friendly and helpful. Turnover is low, therefore staff get to know the people they look after very well, so they are able to provide for all their needs. Varied activities are provided and there is often a guest singer, which residents really enjoy. Communal areas are clean and comfortable and family can visit at any time they wish. I visit the home at different times, and my mam is always clean, well-dressed and well cared for. An excellent facility with staff who understand very well how to look after dementia patients.
Thank you for taking the time to leave such a lovely review for Pavilion Court, your fantastic feedback will be shared with all our Colleagues.
Overall a good care home. Residents are well cared for and treated well. All staff and management are friendly and helpful. They keep me informed on the well-being of my mother and I have found them very approachable. They encourage the residents to join in with activities of which there are loads.
Thank you for taking the time to leave such a lovely review about Pavilion Court, your positive feedback will be shared with all the team.
My mom and dad stay at Pavilion Court, the staff are all lovely and friendly. Couldn't fault my parents' care, they all do a great job.
Thankyou for taking the time to leave such a lovely 5-star review, your kind words will be shared with all the Pavilion Court team.
My husband is in care at Pavilion Court. He is treated kindly and with compassion by all staff. They also answer any questions that I have about his care and are open to other ideas on ways that might help him. They keep me informed of his wellbeing and I have no issues about his safety.
Thank you for your wonderful review, your positive feedback will be shared with all our Pavilion Court team.
The staff all understand my mum and her care needs, they are friendly and respect her as an individual. She is safe and well cared for and has managed to articulate this herself to outside agencies. The manager is always happy to talk over any concerns and acts upon them quickly and professionally. The activities co-ordinator works hard to provide activities that have something for everyone, even those who don't want to join in with a group. Thank you all for caring.
Thank you for your review and positive feedback and comments, these will be passed to all our Pavilion Court team.
It is a well run ship, and its a pleasure to go there. Very happy with everything. 9 out of 10 for that.
Thank you for your lovely review and support, your kind words and feedback will be passed to all the team at Pavilion Court.
Kind friendly staff always happy to help.
Thank you for your 5-star review - your positive feedback and kind words are extremely important to us and will be passed to all the Pavilion Court team.
Staff are always lovely with him and treat him with care. When I leave him I know he is left in good hands and makes me feel better. And George never has complained about anything and has been in here nearly a year. Thank you for all you do.
Thank you for your lovely review - your feedback is extremely important to us and will be passed to the Pavilion Court team.
There had been several small teething problems late last year which had escalated to a complaint along with me wanting my relative moved into a new home.
The home manager, had arranged a meeting along with the regional manager to investigate all issues we had- we were honestly impressed!
After the meeting, all issues were investigated and dealt with very swiftly, along with regular communication. We didn't have one issue since & our relative was happy and content here. All staff were approachable.
Unfortunately we lost our relative in April, On his final exit from Pavilion, All present staff were very respectful which didn't go unnoticed.
We feel that receiving a good service is great but receiving outstanding service & support from a home manager who really cares is another.
Thank you to the manager, you are a huge credit
I am very sorry to hear about the loss of your loved one and would like to thank you for your really lovely review. Your comments about the team and management are very kind and will mean the world to our Colleagues.
I would like to commend the management at Pavilion Court. I think its important to have a good management at the top, it gives me confidence knowing the home is being run well. From my experience I find the manager very approachable and if I have voiced any concerns I feel they do listen to what you say and where possible it has been resolved fairly quickly. I can also see they are really trying to improve areas around the home where it is most needed.
Thank you for your lovely review, your feedback is really important to us and will be shared with all our Colleagues and Management Team.
The home is clean, has a nice atmosphere and the staff are kind. My mother in law entered the nursing home on 28 May 2025.
Thank you for your lovely review, your positive feedback will be passed to all our team.
Mums care has been exemplary. She is always clean, well presented and staff have a really good relationship with her. Her room is comfortable and every care has been taken to meet her needs, bed position, windows, brightness. I have always found staff very approachable when I have questions and they are always very understanding and caring. I have visited at various times and really like the open door policy, and have always found the residence clean and cheerful. Management have been helpful and accessible which is always useful in some stressful situations.
My father has been in Pavilion Court for six weeks, discharged from hospital. All the care staff look after Dad well, they're very kind and although they're very busy give us assistance when we ask. They communicate with me all the time, keeping me informed of any issues with Dad or if they have any concerns. I am very happy with Dad's care and feel he is safe here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pavilion Court.
There are no upcoming events for Pavilion Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Pavilion Court.
Meet the Team (1)

Alison has over 20 years of experience in the care sector, with 10 years acting as a Registered Manager in two different homes. These included nursing care as well as 8 months of experience as a turnaround manager, predominantly driving quality improvement. She has a Level 5 Leadership & Management in Health & Social Care.
Frequently Asked Questions about Pavilion Court
What types of Care is Pavilion Court registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pavilion Court have?
There are 75 Single Rooms.
What are the Facilities & Services at Pavilion Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pavilion Court to the centre of Newcastle upon Tyne?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavilion Court to verify any information. View our terms and conditions. Pavilion Court has an Enhanced Service -more info.