Redesdale Court Care Home

Rake Lane, North Shields NE29 9QS
Review Us
9.5 69 Reviews
  • Redesdale Court Care Home, North Shields
Located just outside the historic seaside town of North Shields, Redesdale Court Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely landscaped garden which is tended by residents, an on-site hair salon and patio area.

At Redesdale Court, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Redesdale Court to provide the kindest care possible to all residents.

By getting to know each individual resident at Redesdale Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Redesdale Court, so the team is dedicated to supporting residents in building strong relationships in the North Shields neighbourhood, by organising events with local schools, charities and businesses in the area.
Show Redesdale Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Redesdale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jemma Rogers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (76)

Redesdale Court Care Home Reviews (69)

9.5

Redesdale Court Care Home has a Review Score of 9.5 (9.548) out of 10, based on 19 reviews in the last 2 years.
Over all time Redesdale Court Care Home has 69 reviews.

Overall Experience
  • 60
  • 6
  • 2
  • 0
  • 1
Date Published
  • 69
  • 7
  • 9
  • 19
  • 50
Reviewer Connection to Redesdale Court Care Home
  • 35
  • 13
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 1-20
Review from Terrie P (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Looks are deceiving - this place has the look of a swish hotel - but it's the care that is important.
The care staff are overworked, and insufficient in number. The manager is always "busy".


There are NO activities, if you are lucky there might be a singer - but only for downstairs. My mother

was on Priory - zero activities, despite what they promise and she was bored to tears. If your aged relative likes word search puzzles, using crayons, great! they'll love it ! Mine was registered blind with advanced alzeimers. What she wanted was a sing-a-long, but that only happened twice in 7 months. The activities co-ordinator kept herself busy with things like a 'memorial garden' - which of the residents would benefit from this ? (the dead ones are gone, those alive didn't know the dead ones.....).


I have been trying to write this review for 9 months to no avail, due to the 'rules'. Please read between the lines and don't get involved with this care home. Contact the CQC direct

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie L (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is amazing with brilliant caring staff are always so respectful and go the extra mile. We as a family have an excellent relationship with the staff who look after my dad so well. He has a lovely room and has settled so well with the great care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally S (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Redesdale Court around 7 months ago and I wish we had one it sooner. She settled in straight away thanks to the wonderful staff, who have provided exceptional kindness, support and reassurance. My mum has Alzheimers and often feels confused but since living here she feels safe and
comforted. Her care needs are met brilliantly - we've had no problems or issues, she is treated with dignity and respect and overall the care she receives provides me with so much peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last few months I have noticed a positive change both with staff and residents behaviours. Staff are more interactive with residents. There appears to be more of a professional approach at mangement level when need arises.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie S (Daughter of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom's in Priory and seems settled and happy. One of the staff takes her into the garden and she loves that. She's quite active and would enjoy more entertainment on an afternoon, as this would keep her busy. The staff are all very lovely and accommodating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil R (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been my mother's home for many years. Currently, the organisation and care is as good as it has been even during hard times. The majority of the staff are diligent and hard working, with my mother's care a priority. Only slight criticism being the food choices are not ideal for her disabilities.
Overall. The home is safe and I feel my mother is well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel D (Son of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and my brother and sister were all concerned about him moving into Redesdale Court but the team here made him feel really welcome.
My dad has settled into the home really well and especially enjoyed the excellent food.
Thank you for all the care and attention.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I could not have wished for a better care home for my Mum when it became impossible for her to continue living independently.
The staff are lovely and do their utmost to make the residents feel happy and 'at home'.
The residents are encouraged to participate in the wide variety of activities offered.
I
am happy knowing my Mum is safe and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F B (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy here and settled, it is her home. Mum feels safe and well cared for,
We the family can see that Mum is very well cared for, a massive thank you to two members of staff in particular and the entire team for doing such a wonderful job. Awesome home! Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia C (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff tend to my mother's needs very well. The room is kept very clean and the linen is changed regularly. However, sometimes I do find dropped medication on the floor which is worrying. She does appreciate the entertainment which makes her day.
Reply from Clare Sheehan, Careline Advisor at Redesdale Court Care Home

Thank you for taking the time to write a review of your experience of Redesdale Court. We take pride in the support, dedication and kindness shown towards the residents and that you feel your mother is safe and cared for. We have spoken to you regarding this being brought to Redesdale Court's attention and now staff fully support and observe your Mum when having her medicines, which has seen positive results which is reflected within your mum's care plan. Thank you again for your feedback which will help us to improve the service we deliver.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie D (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff, caring and warm. Lovely clean environment with modern furnishings. Well-managed, supportive team with families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers, a friendly atmosphere. Well cared for. Nothing is too much trouble. The admin is brilliant, she is always helpful. The manager is always approachable and they are both friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Redesdale Court was Mam's home for 3 and a half years and my family and I will forever be grateful for this wonderful care she received.
Her end-of-life care was compassionate and truly caring. The whole team are amazing people.
We could not have picked a better place for our mam to call home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine B (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Redesdale Court was my beloved mothers's home from August 2020 until February 2024, and my family and I never had reason to doubt our choice of home for her.
The standard of care was exemplary from day one. They are a true team of carers - management, carers, catering, housekeeping, everyone, they
are all kind, caring and empathetic people.
They were always open and honest with us, and we would recommend Redesdale Court without hesitation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and welcoming, does feel like I am visiting Mam in her own home.
Her room is lovely and clean. Mam has settled very well.
They always make sure that Mam is well cared for. If allowed I would like to say the two staff members in particular made you feel so welcome when visiting.
Very pleased we put Mam in this care home. They listen if you have any little queries.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Granddaughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff so friendly and helpful. Nanna seems to be comfortable and well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Sister of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy and well looked after. I am very happy with her care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary M (Daughter-in-law of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came into Redesdale Court after a short stay in hospital after several falls at home. After a short period of unsettled behaviour, she has changed completely and after lots of care and attention from all the staff, she has settled in really well. She enjoys all the meals and is just
starting to mix. The encouragement from staff is amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne G (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted to get my mum into Redesdale Court for supportive care. Unfortunately Mum died after only 8 weeks. I cannot praise the home enough for their care and support during that time. All of the staff were extremely kind and caring. The home itself was tastefully decorated, very pleasant and
kept spotlessly clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Son of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Redesdale Court staff are generally very good although the turnover and need for agency staff sometimes compromise this (eg. no activity coordinator for months). Although when you visit sometimes there are big groups of staff smoking outside and limited staff on the section.
Food always looks good
and the facilities tidy and well tended to. My mam was always clean and well-presented and was treated with respect.
Management on the other hand seem to struggle with roughly 50% of relative meetings cancelled over the last year and communication with families spasmodic. COVID communications were awful with families turning up for visits and being turned away as COVID communications were generally tardy. Another example of this was I brought up an issue of clothes tags falling off resulting in clothes going missing, I bought this up 3 or 4 times but to no avail and with no response.
I feel this care home is good but in my opinion not outstanding as the rating would suggest.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Redesdale Court Care Home

My name is Alison McCulla, I am the appointed Manager for Redesdale Court Care Home. I wanted to take the opportunity to thank you for your feedback. We are sorry you appear to have had some negative experience’s whilst your mother resided at Redesdale. I would like to reassure you that we value your feedback and will act upon the points you have raised. We also appreciate your positive comments regarding the staff, the environment and more importantly how well your mam was looked after whilst living with us and can only apologise for the lack of communication you experienced during the Covid pandemic. We aim to continuously improve our service and your feedback is essential to allow us to do so, we will include this feedback in our meetings and share learning forums to look at new and more effective ways of working moving forward.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Redesdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Redesdale Court Care Home is calculated as follows: ( (164 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 228 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redesdale Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Redesdale Court Care Home

What types of Care is Redesdale Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Redesdale Court Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Redesdale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redesdale Court Care Home to the centre of North Shields?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redesdale Court Care Home to verify any information. View our terms and conditions. Redesdale Court Care Home has an Enhanced Service - more info.