Redesdale Court Care Home

Rake Lane, North Shields NE29 9QS
Review Us
9.2 71 Reviews
  • Redesdale Court Care Home, North Shields
Located just outside the historic seaside town of North Shields, Redesdale Court Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely landscaped garden which is tended by residents, an on-site hair salon and patio area.

At Redesdale Court, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Redesdale Court to provide the kindest care possible to all residents.

By getting to know each individual resident at Redesdale Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Redesdale Court, so the team is dedicated to supporting residents in building strong relationships in the North Shields neighbourhood, by organising events with local schools, charities and businesses in the area.
Show Redesdale Court Care Home on the Map

Care Provided by Redesdale Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1167
  • Self-Funded Residential Dementia Care: from £1220
  • RESPITE Self-Funded Residential Care: from £1283
  • RESPITE Self-Funded Residential Dementia Care: from £1342

These prices are only a guideline, please contact Redesdale Court Care Home to find out the exact price for your requirements.

Contact Redesdale Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Redesdale Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jemma Rogers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (10)

Redesdale Court Care Home Reviews (71)

9.2

Redesdale Court Care Home has a Review Score of 9.2 (9.237) out of 10, based on 16 reviews in the last 2 years.
Over all time Redesdale Court Care Home has 71 reviews.

Overall Experience
  • 61
  • 7
  • 2
  • 0
  • 1
Date Published
  • 71
  • 2
  • 10
  • 16
  • 55
Reviewer Connection to Redesdale Court Care Home
  • 36
  • 13
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 21-40
Review from Anne G (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted to get my mum into Redesdale Court for supportive care. Unfortunately Mum died after only 8 weeks. I cannot praise the home enough for their care and support during that time. All of the staff were extremely kind and caring. The home itself was tastefully decorated, very pleasant and
kept spotlessly clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Son of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Redesdale Court staff are generally very good although the turnover and need for agency staff sometimes compromise this (eg. no activity coordinator for months). Although when you visit sometimes there are big groups of staff smoking outside and limited staff on the section.
Food always looks good
and the facilities tidy and well tended to. My mam was always clean and well-presented and was treated with respect.
Management on the other hand seem to struggle with roughly 50% of relative meetings cancelled over the last year and communication with families spasmodic. COVID communications were awful with families turning up for visits and being turned away as COVID communications were generally tardy. Another example of this was I brought up an issue of clothes tags falling off resulting in clothes going missing, I bought this up 3 or 4 times but to no avail and with no response.
I feel this care home is good but in my opinion not outstanding as the rating would suggest.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Redesdale Court Care HomeMy name is Alison McCulla, I am the appointed Manager for Redesdale Court Care Home. I wanted to take the opportunity to thank you for your feedback. We are sorry you appear to have had some negative experience’s whilst your mother resided at Redesdale. I would like to reassure you that we value your feedback and will act upon the points you have raised. We also appreciate your positive comments regarding the staff, the environment and more importantly how well your mam was looked after whilst living with us and can only apologise for the lack of communication you experienced during the Covid pandemic. We aim to continuously improve our service and your feedback is essential to allow us to do so, we will include this feedback in our meetings and share learning forums to look at new and more effective ways of working moving forward.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel W (Grandson of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Redesdale Court Care Home have been outstanding with the care. My grandad has been here for over a year now, and me and we as a family have seen a massive improvement in him over this time. The staff from management to the carers are just amazing. The home is so good and caring my granny has just moved
in as well. wouldn't recommend anywhere else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra W (Friend of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful, looking after everyone's welfare, etc, nice place to visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn T (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, from day one, have been very warm and welcoming. I and my family were made to feel at ease. All handled very professionally for a very difficult situation. I don't think my dad could bein in a better place. Dad is always immaculate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline R (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A new family for mam, very welcoming, open, and honest. Under circumstances dealt with covid very well. Staff make the family very welcome and keep mam fit, healthy and most of all safe. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine T (Daughter-in-law of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care given. the staff are very kind and helpful. Feel my loved one is very happy and settled here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan N (Son of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been great. No matter who we speak to they are always helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris T (Son of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A massive thank you to the staff at Redesdale Court. You all turned my other's life around, in a positive way. My mum has stayed at Redesdale Court short term and now is able to return home fit and healthy. Her physical and mental well-being has massively improved, amazing care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul A (Son of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at Redesdale for 5 months, during a difficult time. I was really worried about him going to residential care but I couldn't have picked a better home for him. The staff were excellent, caring and understanding at all times and couldn't help enough with my constant questions. They kept
me informed on all occasions and consulted on the need for hospital care. The home is clean, fresh and very homely for residents. I would highly recommend Redesdale for anyone needing peace of mind for their loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma M (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Redesdale Court in January 2021. It was an extremely difficult to have to make but all of the staff at Redesdale Court have made the transition as easy as possible. They have been really supportive and reassuring to me and the level of care that they offered my mum is second to none.
Mum is thriving and is so happy now, thanks to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Redesdale Court have all been lovely. There's not one person who has been unpleasant or unhelpful. They all are great and seem to know my mam so well and provide me with very caring updates. My mam has settled very well and I've seen a big improvement in her since being at Redesdale Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth L (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are on the ball at all times. Absolutely lovely, every time I speak everyone is fantastic. Always feel reassured that staff communicate anything mam needs. Service has been above and beyond. "Kind, compassionate, couldn't ask for anymore" and "absolutely amazing". You've changed mam's life, she
feels safe and secure, always seems happy and that's due to the care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pam S (Daughter of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Redesdale Court are fantastic with my Mum, they go above and beyond. Under the current circumstances, they have been perfect, even when visiting through the window, we've seen they are great with her. All we have is so much gratitude towards everyone for what they do. From when we visited
Mum, the care home looks lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Daughter of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are exceptional. I would highly recommend Redesdale to others. My mam has been in the since October 2019. They are always helpful and inform me of any information regarding my mam.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne A (Next of Kin) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a very big thank you to all the staff at Redesdale Court for looking after my Mam for the last year, until she passed away on September 30th. I cannot recommend this home enough, they took amazing care of my mam right up until the day she died. Everything about Redesdale Court
is absolutely perfect, from the care received to the communication. No stone is ever left unturned. Very thorough and extremely professional in every way possible. Thank you so much for giving me peace of mind for the last year. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony P (Son of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad definitely feels safe and secure at Redesdale Court.
I'm happy with the staff, they have always kept me updated on all my dad's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B L (Granddaughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan moved to Redesdale I can rest assured that she is well taken care of. I have got my life back as I know when I am working she is happy and in the best place. Her wellbeing has drastically improved from being in Redesdale, she is so happy, whereas the home she was in before she was unsettled.
The communication from the manager and staff is fantastic! and honestly, I can relax knowing she's receiving the best care. From what I have seen the home is very clean and her room is lovely, very hotel-like.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so relieved that my mam came into Redesdale Court. The staff are fantastic and she is always happy and laughing. I always recommend Redesdale Court to my friends at work for their parents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina D (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel as though my Gran has settled well and staff have been helpful and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.237)

Overview of Review Score

The Review Score of 9.2 (9.237) out of 10 for Redesdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.375 for Redesdale Court Care Home is calculated as follows: ( (117 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 192 Ratings = 4.375
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Redesdale Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redesdale Court Care Home to verify any information. View our terms and conditions. Redesdale Court Care Home has an Enhanced Service - more info.