Redesdale Court Care Home

Rake Lane, North Shields NE29 9QS
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9.5 69 Reviews
  • Redesdale Court Care Home, North Shields
Located just outside the historic seaside town of North Shields, Redesdale Court Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely landscaped garden which is tended by residents, an on-site hair salon and patio area.

At Redesdale Court, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Redesdale Court to provide the kindest care possible to all residents.

By getting to know each individual resident at Redesdale Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Redesdale Court, so the team is dedicated to supporting residents in building strong relationships in the North Shields neighbourhood, by organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Redesdale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jemma Rogers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (76)

Redesdale Court Care Home Reviews (69)

9.5

Redesdale Court Care Home has a Review Score of 9.5 (9.548) out of 10, based on 19 reviews in the last 2 years.
Over all time Redesdale Court Care Home has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Redesdale Court Care Home
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Total of 69, showing 21-40
Review from Daniel W (Grandson of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Redesdale Court Care Home have been outstanding with the care. My grandad has been here for over a year now, and me and we as a family have seen a massive improvement in him over this time. The staff from management to the carers are just amazing. The home is so good and caring my granny has just moved
in as well. wouldn't recommend anywhere else.
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Review from Sandra W (Friend of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful, looking after everyone's welfare, etc, nice place to visit.
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Review from Dawn T (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, from day one, have been very warm and welcoming. I and my family were made to feel at ease. All handled very professionally for a very difficult situation. I don't think my dad could bein in a better place. Dad is always immaculate.
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Review from Jacqueline R (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A new family for mam, very welcoming, open, and honest. Under circumstances dealt with covid very well. Staff make the family very welcome and keep mam fit, healthy and most of all safe. Thank you.
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Review from Christine T (Daughter-in-law of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care given. the staff are very kind and helpful. Feel my loved one is very happy and settled here.
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Review from Alan N (Son of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been great. No matter who we speak to they are always helpful.
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Review from Chris T (Son of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A massive thank you to the staff at Redesdale Court. You all turned my other's life around, in a positive way. My mum has stayed at Redesdale Court short term and now is able to return home fit and healthy. Her physical and mental well-being has massively improved, amazing care.
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Review from Paul A (Son of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at Redesdale for 5 months, during a difficult time. I was really worried about him going to residential care but I couldn't have picked a better home for him. The staff were excellent, caring and understanding at all times and couldn't help enough with my constant questions. They kept
me informed on all occasions and consulted on the need for hospital care. The home is clean, fresh and very homely for residents. I would highly recommend Redesdale for anyone needing peace of mind for their loved one.
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Review from Emma M (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Redesdale Court in January 2021. It was an extremely difficult to have to make but all of the staff at Redesdale Court have made the transition as easy as possible. They have been really supportive and reassuring to me and the level of care that they offered my mum is second to none.
Mum is thriving and is so happy now, thanks to all the staff.
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Review from J M (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Redesdale Court have all been lovely. There's not one person who has been unpleasant or unhelpful. They all are great and seem to know my mam so well and provide me with very caring updates. My mam has settled very well and I've seen a big improvement in her since being at Redesdale Court.
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Review from Ruth L (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are on the ball at all times. Absolutely lovely, every time I speak everyone is fantastic. Always feel reassured that staff communicate anything mam needs. Service has been above and beyond. "Kind, compassionate, couldn't ask for anymore" and "absolutely amazing". You've changed mam's life, she
feels safe and secure, always seems happy and that's due to the care.
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Review from Pam S (Daughter of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Redesdale Court are fantastic with my Mum, they go above and beyond. Under the current circumstances, they have been perfect, even when visiting through the window, we've seen they are great with her. All we have is so much gratitude towards everyone for what they do. From when we visited
Mum, the care home looks lovely.
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Review from R M (Daughter of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are exceptional. I would highly recommend Redesdale to others. My mam has been in the since October 2019. They are always helpful and inform me of any information regarding my mam.
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Review from Suzanne A (Next of Kin) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a very big thank you to all the staff at Redesdale Court for looking after my Mam for the last year, until she passed away on September 30th. I cannot recommend this home enough, they took amazing care of my mam right up until the day she died. Everything about Redesdale Court
is absolutely perfect, from the care received to the communication. No stone is ever left unturned. Very thorough and extremely professional in every way possible. Thank you so much for giving me peace of mind for the last year. Thank you so much.
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Review from Tony P (Son of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad definitely feels safe and secure at Redesdale Court.
I'm happy with the staff, they have always kept me updated on all my dad's needs.
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Review from B L (Granddaughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan moved to Redesdale I can rest assured that she is well taken care of. I have got my life back as I know when I am working she is happy and in the best place. Her wellbeing has drastically improved from being in Redesdale, she is so happy, whereas the home she was in before she was unsettled.
The communication from the manager and staff is fantastic! and honestly, I can relax knowing she's receiving the best care. From what I have seen the home is very clean and her room is lovely, very hotel-like.
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Review from J C (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so relieved that my mam came into Redesdale Court. The staff are fantastic and she is always happy and laughing. I always recommend Redesdale Court to my friends at work for their parents.
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Review from Tina D (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel as though my Gran has settled well and staff have been helpful and friendly.
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Review from A D (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked into Redesdale Court we knew wanted dad to stay there. It was warm, smelled clean and everybody was friendly and happy. We have been very pleased with the level of care received for dad. He has settled well and regards Redesdale as his home. We had visited a few other care
homes before Redesdale and this was always top of the list. We are grateful there was a room for him.
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Review from A M (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best thing we ever did for my mother. She has improved in health and well-being in every way.
She receives the best possible care and we have absolutely no worries while she is being cared for at Redesdale.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Redesdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Redesdale Court Care Home is calculated as follows: ( (164 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 228 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redesdale Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

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