Eastside Gardens has a Review Score of 8.1 (8.106) out of 10, based on 2 reviews in the last 2 years. Over all time Eastside Gardens has 108 reviews.
Overall Experience
70
33
0
2
3
Date Published
108
1
2
2
106
Reviewer Connection to Eastside Gardens
31
27
11
7
6
6
4
4
3
2
1
1
1
1
1
1
1
Total of 108, showing 81-100
Review from Ramsey B (Resident) published on 30 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Everyone is very pleasant. Cleaners always work very hard, the place is gleaming. The activity girls are extremely good, always come into see me every day, I spend a lot of time in bed but I am always invited to join in, I am particularly interested in art work so I like to get up and join in with that.
Management is great the place runs like a dream, laundry staff are nice they do a good job. The carers do a lot of work, I am always thanking them. Food is okay I would like to see more variety, mainly at tea time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Evelyn C (Resident) published on 30 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been here over a year now, my room is nice and homely. I have lots of my own things. I'm happy and settled here, I have everything I need. The staff are very good and there is lots to do.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I N (Resident) published on 23 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I'm very comfortable here, I like it very much. I enjoy going to the hair salon and having my nails done. There is lots to do and always someone to talk to. It's lovely.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Resident) published on 21 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This is my fifth stay in respite here, I enjoy coming back, everyone is friendly and very helpful. I've made some pals and enjoy it every time I come. There's lots to do, always busy and interesting. I enjoy joining in with the activities and I like going out on outings. The food is lovely , I can
have anything I want.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
When mam came here the home was not full and lots of work going on, it was quite dirty and hectic but it has gradually got better and better. Mam seems happy now after the upheaval of moving home. So in general i am quite pleased with the home. She enjoys her food but often says the portions too small.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W H (Husband of Resident) published on 15 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since my wife came to Howdon I have been very impressed with the care that has been given, so much so that i have considered coming to live here myself. The staff are very friendly and nothing is too much trouble for them. The activities team involve my wife as much as they can and are always willing
to assist my wife in any way they can. I chose Howdon Care Centre as I don't think I could have chosen better.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary C (Resident) published on 14 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Staff are top class, management is great. All the staff are lovely and treat me as if I were their own family, I love it here. I cannot fault anything from the laundry to the handyman, food and drink is beautiful, care staff are worth their weight in gold, they're brilliant. The two girls in the office
are always very pleasant and have time to chat with me. I enjoy joining in with events taht are organised on a daily basis to keep me busy. And last but not least our manager runs this place just great.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert H (Son of Resident) published on 14 March 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Our family was relieved and delighted to find this establishment, which caters for all levels of dementia through ro the end. Howdon looks good and smells good and the staff - all of them - are unfallingly helpful and sympathetic. They are just what my mum needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith J (Son of Resident) published on 14 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The home provides a caring environment for my mum. They are very responsive to ours and her respects.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from May H (Resident) published on 14 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Staff are lovely, my family visit regularly. I enjoy getting my hair done weekly, in the hairdressing salon along with a manicure. The food is nice. I enjoy going out on the minibus and playing dominoes. Nothing is a bother or too much for staff to do..
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Doreen K (Resident) published on 14 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
It is ideal here I can't fault it. Everything is lovely I'm very happy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Resident) published on 14 March 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
It's gorgeous here. I have lots of friends. There is always lots going on and we have fun and I love the dancing and singing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P F (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mam has been in home for 6 months, staff seem caring and look after her. Activities ladies are very good and caring. Sometimes there doesn't seem to enough staff on, if a buzzer goes they have to wait to be seen to but staff come a soon as they can, but some residents need two staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Winnie M (Resident) assisted by family/friend published on 7 March 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Our mother is a resident in this home and we couldn't be happier. The staff are all very caring and patient. They are also very helpful. Since our mother came into this home there have been no issues. Mother is always asking when she will be going home but the staff deal with without any upset to mother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yvonne P (Wife of Resident) published on 26 February 2016
Submitted via Postal Card • Report
Overall Experience2.0 out of 5
My husband was transferred to Howdon Care Centre on 6th Jan 2016 as an emergency as his permanent care home had a leak in their roof and had to move all residents until repairs could be carried out. My first impressions are:
Poor communication between carers, nursing staff and management, important
information relating to my husbands condition not relayed between staff?
In my opinion not enough staff for the amount of residents?
Not much interaction between staff and residents due to staff being too busy doing other things?
I find it difficult to get an update regarding my husbands eating, medication, just in general how he has been as staff are too busy and records are kept in the office on another level. These are questions asked by his consultant at hospital appointments to monitor his condition.
There is an events co-ordinator, however I visit every day and I have seen things advertised but not much seen not much happening even though I visit at different times?
Not very pleasant living space, carpets, flooring mismatched throughout. I can only comment on my husbands bedroom but it s very small a bit on the tired side, bathroom door hanging, grotty and grubby. My husband is unable to communicate with staff but they keep closing bedroom door which exacerbates the problem?
Several problems regarding daily care i.e. dressing, shaving, appearance re-occur on a daily basis.
Truthfully I think this home caters more for the care of old people who just need care for everyday needs such as washing, dressing and eating I do not think they have the expertise or staff for anyone with complicated needs. This is not a reflection on the staff but the way the home is actually run.
I could go on but....
My husband has been here a month and nothing has changed my mind. If it were not for the fact that this will only be a short stay I would most certainly be looking for somewhere else.
Reply from Ruth Todd, Home Manager at Eastside Gardens
Thank you for taking the time to review Howdon Care Centre. It disappoints me to read the issues you’ve raised about the service here. I can assure you that all of the team here are always kept fully up to date with important information about the residents who are always at the heart of everything we do here. Since receiving the review I have investigated all of your points thoroughly and have wrote to you with my findings. I would be happy to discuss anything further with you in a meeting if required. Best wishes, Ruth Todd.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard M (Son of Resident) published on 23 February 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mother has settled in very quickly and the quality of care has been excellent, together with the organised activities.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sammy D (Resident) published on 16 February 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Happy with everything and food.
Staff are very helpful and caring and kind.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie G (Sister of Resident) published on 15 February 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This care home is very good, my brother was well cared for. Staff are all excellent and very caring, they couldn't have been better in all ways. No smells at all. Food very good.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne (Wife of Resident) published on 15 February 2016
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This home was fine but I have moved my husband for my health reasons and it was nearer for me to visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary E (Friend of Resident) published on 15 February 2016
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My husband died in what was swan Lodge, because he was so well cared for I became a volunteer at the home and I see at close hand how well everything works with care and compassion.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 8.1 (8.106)
Overview of Review Score
The Review Score of 8.1 (8.106) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.870 for Eastside Gardens is calculated as follows:
(
(20 Excellents x 5)
+
(3 Goods x 4)
)
÷ 23 Ratings = 4.87
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.236 Points relating to the number of positive Reviews for Eastside Gardens is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 90 registered maximum number of service users is 18. 2 Positive Reviews ÷ 18 = 0.111
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastside Gardens to verify any information. View our terms and conditions. Eastside Gardens has an Basic Service - more info.
