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Eastside Gardens

Kent Avenue, Howdon, Wallsend, Tyne & Wear NE28 0JE
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Eastside Gardens, Wallsend

Care Provided by Eastside Gardens

Type of Service

  • Nursing Home
  • For a maximum of 90 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Contact Eastside Gardens to confirm what's included and get a personalised quote

Good to Know

Group / Owner

Person in charge

  • Joanne Brown (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (90)
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Eastside Gardens Reviews (108)

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8.1

Eastside Gardens has a Review Score of 8.1 (8.106) out of 10, based on 2 reviews in the last 2 years. Over all time Eastside Gardens has 108 reviews.

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Showing 108 reviews matching selected criteria
Review from Evelyn C (Resident / Service User) published on 30 March 2016 Submitted via Postal Card
Overall Experience

I have been here over a year now, my room is nice and homely. I have lots of my own things. I'm happy and settled here, I have everything I need. The staff are very good and there is lots to do.

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Review from Ramsey B (Resident / Service User) published on 30 March 2016 Submitted via Postal Card
Overall Experience

Everyone is very pleasant. Cleaners always work very hard, the place is gleaming. The activity girls are extremely good, always come into see me every day, I spend a lot of time in bed but I am always invited to join in, I am particularly interested in art work so I like to get up and join in with that. Management is great the place runs like a dream, laundry staff are nice they do a good job. The carers do a lot of work, I am always thanking them. Food is okay I would like to see more variety, mainly at tea time.

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Review from I N (Resident / Service User) published on 23 March 2016 Submitted via Postal Card
Overall Experience

I'm very comfortable here, I like it very much. I enjoy going to the hair salon and having my nails done. There is lots to do and always someone to talk to. It's lovely.

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Review from M C (Resident / Service User) published on 21 March 2016 Submitted via Postal Card
Overall Experience

This is my fifth stay in respite here, I enjoy coming back, everyone is friendly and very helpful. I've made some pals and enjoy it every time I come. There's lots to do, always busy and interesting. I enjoy joining in with the activities and I like going out on outings. The food is lovely , I can have anything I want.

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Review from C R (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card
Overall Experience

When mam came here the home was not full and lots of work going on, it was quite dirty and hectic but it has gradually got better and better. Mam seems happy now after the upheaval of moving home. So in general i am quite pleased with the home. She enjoys her food but often says the portions too small.

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Review from W H (Husband of Resident) published on 15 March 2016 Submitted via Postal Card
Overall Experience

Since my wife came to Howdon I have been very impressed with the care that has been given, so much so that i have considered coming to live here myself. The staff are very friendly and nothing is too much trouble for them. The activities team involve my wife as much as they can and are always willing to assist my wife in any way they can. I chose Howdon Care Centre as I don't think I could have chosen better.

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Review from Robert H (Son of Resident) published on 14 March 2016 Submitted via Postal Card
Overall Experience

Our family was relieved and delighted to find this establishment, which caters for all levels of dementia through ro the end. Howdon looks good and smells good and the staff - all of them - are unfallingly helpful and sympathetic. They are just what my mum needs.

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Review from Mary C (Resident / Service User) published on 14 March 2016 Submitted via Postal Card
Overall Experience

Staff are top class, management is great. All the staff are lovely and treat me as if I were their own family, I love it here. I cannot fault anything from the laundry to the handyman, food and drink is beautiful, care staff are worth their weight in gold, they're brilliant. The two girls in the office are always very pleasant and have time to chat with me. I enjoy joining in with events taht are organised on a daily basis to keep me busy. And last but not least our manager runs this place just great.

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Review from Keith J (Son of Resident) published on 14 March 2016 Submitted via Postal Card
Overall Experience

The home provides a caring environment for my mum. They are very responsive to ours and her respects.

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Review from May H (Resident / Service User) published on 14 March 2016 Submitted via Postal Card
Overall Experience

Staff are lovely, my family visit regularly. I enjoy getting my hair done weekly, in the hairdressing salon along with a manicure. The food is nice. I enjoy going out on the minibus and playing dominoes. Nothing is a bother or too much for staff to do..

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Review from Doreen K (Resident / Service User) published on 14 March 2016 Submitted via Postal Card
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It is ideal here I can't fault it. Everything is lovely I'm very happy.

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Review from M S (Resident / Service User) published on 14 March 2016 Submitted via Postal Card
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It's gorgeous here. I have lots of friends. There is always lots going on and we have fun and I love the dancing and singing.

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Review from P F (Daughter of Resident) published on 9 March 2016 Submitted via Postal Card
Overall Experience

Mam has been in home for 6 months, staff seem caring and look after her. Activities ladies are very good and caring. Sometimes there doesn't seem to enough staff on, if a buzzer goes they have to wait to be seen to but staff come a soon as they can, but some residents need two staff.

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Review from Winnie M (Resident / Service User) published on 7 March 2016 Submitted via Postal Card
Overall Experience

Our mother is a resident in this home and we couldn't be happier. The staff are all very caring and patient. They are also very helpful. Since our mother came into this home there have been no issues. Mother is always asking when she will be going home but the staff deal with without any upset to mother.

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Review from Yvonne P (Wife of Resident) published on 26 February 2016 Submitted via Postal Card
Overall Experience
My husband was transferred to Howdon Care Centre on 6th Jan 2016 as an emergency as his permanent care home had a leak in their roof and had to move all residents until repairs could be carried out. My first impressions are:
Poor communication between carers, nursing staff and management, important information relating to my husbands condition not relayed between staff?
In my opinion not enough staff for the amount of residents?
Not much interaction between staff and residents due to staff being too busy doing other things?
I find it difficult to get an update regarding my husbands eating, medication, just in general how he has been as staff are too busy and records are kept in the office on another level. These are questions asked by his consultant at hospital appointments to monitor his condition.
There is an events co-ordinator, however I visit every day and I have seen things advertised but not much seen not much happening even though I visit at different times?
Not very pleasant living space, carpets, flooring mismatched throughout. I can only comment on my husbands bedroom but it s very small a bit on the tired side, bathroom door hanging, grotty and grubby. My husband is unable to communicate with staff but they keep closing bedroom door which exacerbates the problem?
Several problems regarding daily care i.e. dressing, shaving, appearance re-occur on a daily basis.
Truthfully I think this home caters more for the care of old people who just need care for everyday needs such as washing, dressing and eating I do not think they have the expertise or staff for anyone with complicated needs. This is not a reflection on the staff but the way the home is actually run.
I could go on but....

My husband has been here a month and nothing has changed my mind. If it were not for the fact that this will only be a short stay I would most certainly be looking for somewhere else.

Reply from Ruth Todd, Home Manager at Eastside Gardens

Thank you for taking the time to review Howdon Care Centre. It disappoints me to read the issues you’ve raised about the service here. I can assure you that all of the team here are always kept fully up to date with important information about the residents who are always at the heart of everything...  

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Review from Richard M (Son of Resident) published on 23 February 2016 Submitted via Postal Card
Overall Experience

My mother has settled in very quickly and the quality of care has been excellent, together with the organised activities.

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Review from Sammy D (Resident / Service User) published on 16 February 2016 Submitted via Postal Card
Overall Experience
Happy with everything and food.

Staff are very helpful and caring and kind.

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Review from Valerie G (Sister of Resident) published on 15 February 2016 Submitted via Postal Card
Overall Experience

This care home is very good, my brother was well cared for. Staff are all excellent and very caring, they couldn't have been better in all ways. No smells at all. Food very good.

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Review from Anne (Wife of Resident) published on 15 February 2016 Submitted via Postal Card
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This home was fine but I have moved my husband for my health reasons and it was nearer for me to visit.

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Review from Pat (Friend of Resident) published on 15 February 2016 Submitted via Postal Card
Overall Experience

The staff make you very welcome. The residents are very well looked after, nothing seems a bother to the staff. It is very clean and tidy, the cleaners are on the go all the time. They deserve more money.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2026
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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