Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.6 100 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1138
  • Self-Funded Nursing Care: from £1396
  • RESPITE Self-Funded Residential Care: from £1138

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Leanne Britton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (29)

Pavillion Residential and Nursing Home Reviews (100)

9.6

Pavillion Residential and Nursing Home has a Review Score of 9.6 (9.576) out of 10, based on 26 reviews in the last 2 years.
Over all time Pavillion Residential and Nursing Home has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pavillion Residential and Nursing Home
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Review from P F (Son of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently passed away and his last 18 months were so very happy at Pavillion. Everyone at the Carehome has been so caring, friendly and thoroughly professional. They looked after him with loving care and always had his best interests at heart. The best example I can think of is that for
many years Dad was adamant he never wanted to go to a Carehome but circumstances became such that he just had to move from London to Pavillion. After 2 months he told us to sell his home as he had no intentions of going back to London as he was so happy "and I live here now with all these wonderful people looking after me". The purpose of writing this review is to assure anyone looking for a fantastic Carehome for a loved one then they need look no further than Pavillion. Thank you to everyone at Pavillion for making my father's last 18 months so happy and safe.
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Review from David F (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not a bad word to say. Please see rating.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you so much for your kind words and for taking the time to review. We're thrilled to hear that you had nothing but good things to say.

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Review from Elizabeth H (Resident) assisted by family/friend published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Pavillion has been my home for 6 months now. I am very happy here. My room is comfortable and very clean. I have freshly laundered bedding every day! My personal care is excellent. I can't sat "thank you" enough times to the wonderful carers. Although always busy they never rush when attending to
me. Meals are appetising served in lovely dining room. The ladies at the table have become my friend. There are many events organised. I am looking forward to the summer fair on Saturday. Family and friendly are always made welcome.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you so much for your kind words. We're thrilled to hear you're happy at The Pavillion and that you're enjoying the care, comfort, and companionship here. Your appreciation means a lot to our team, and we're so glad you feel at home.

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Review from P B (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpfull look after all needs.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you for your kind words! We're glad to hear our staff are meeting your needs with care and support.

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Review from J P (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at home especially two members of staff provide excellent care. Their care and support is unbelievable and definitely an asset to the home. The rooms could do with a lick of paint.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you for your kind words. We're thrilled to hear our staff, especially the two mentioned, have provided such excellent care - they truly are assets to our home. We also appreciate your feedback on the rooms and will take it into consideration as we plan future improvements.

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Review from N L (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed lower staff levels especially on a weekend, impacting on staff who are running around trying to do their best for all the residents. Very different to visit on a weekend, can wait around ten minutes to get into home.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your wonderful scores for our home and team at Pavillion. Your feedback is invaluable to us and will be passed onto our team.

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Review from C G (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all staff, especially catering/kitchen team for the beautiful birthday cake and the way mam was made to feel "Queen for the day" on her 97th birthday, her first in care. What a wonderful place the Pavillion is, the joy and laughter shared by carers and those cared for at the event on Wednesday
26th March. The atmosphere was buzzing with delight and the face of my mam and everyone else said it all. A lot of work goes into organising such occasions. Thank you.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt message. We're delighted your mum had such a special 97th birthday and felt truly celebrated. We're grateful for your kind words about our staff, who will be so proud to read your comments.

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Review from K N (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the Pavillion Care Home on an initial 6 week respite period. This has now become a permanent residency. The management and staff have been excellent at settling my mother in the care home. The cleanliness of the care home and the friendliness of the staff is excellent. Facilities and
activities explained to myself are also encouraging residents to be involved. Overall a very nice care home.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing your positive experience. We're thrilled to know your mother has settled comfortably at Pavilion. Your kind words about our staff, cleanliness, and activities mean a lot to us. We're committed to maintaining a welcoming environment and greatly appreciate your feedback.

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Review from Caroline B (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, was a resident and unfortunately passed away on the 24th Feb 2025, My mum, me and my partner spent a huge amount time in the last year visiting my dad from the moment he.moved in you know he was going to be looked after,from the warm welcome has you enter, the management who was always approachable,
being at the home and it is a home, every aspect became part of our family, to the care staff who did amazing job looking after dad, the kitchen, house keeping and even the handyman played apart, we will be forever grateful, life is so short, our older folk are just so special to us all, the hardest part was accepting dad needed help and the staff at the pavilion made that transition easier
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing such a heartfelt message. We are truly sorry for your loss and really appreciate your kind words about the care your dad received. It means so much to know that our team could provide such comfort and support to both your dad and your family during such a difficult time. We will be sure to share your review with the home manager and her team, who will be touched to read your comments, thank you.

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Review from R G (Sister of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a friendly welcome on arrival. My sister is well looked after, clean, well dressed and it's great to see her laughing in her room when we visit, showing how comfortable she feels there. Communication is difficult due to her condition but she responds well to our fun interactions and stimulus.
My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review. It's wonderful to hear that your sister is so well cared for, happy and relaxed, and that she enjoys the social activities. We're also glad you appreciate the photographs - it's a great way to share special moments and keep everyone connected.

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Review from H H (Daughter of Resident) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find that the nurses and regular staff are really good, however I don't feel the agency staff know about my mum's needs and worry about this. I sometimes think that the regular checks are are not done, or not done correctly as sometimes I have noticed my mam has not been moved or she has sneezed and
has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.

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Review from L R (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager should be very proud of her staff. All of them from the nursing staff, care staff, housekeeping staff, catering staff and the bus driver went the extra mile with a smile. They treated my mam with kindness and dignity even though at the beginning of her stay mam wasn't cop-operative or even
nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person.
I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review and kind words about our team. It's heartwarming to hear that your mum was treated with such kindness and dignity and we truly appreciate your recognition of every member of staff who cared for her. We understand that not everyone wants to participate in activities, but we always strive to offer a variety of engaging options. We're sorry if there was any confusion about what was available. Thank you again for your support.

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Review from Jean R (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting for over two years, I find the Pavillion a good care home. The staff are very good and my friend receives the care I would hope for. The place is well managed and clean.
Things I would improve :
1. Rooms to be painted fresher, brighter colours.
2. Less dependence on agency staff
at weekends.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.

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Review from P L (Wife of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very satisfied with the care my husband is receiving. The carers do their very best in sometimes challenging situations.
The staff throughout the home are very welcoming and offer help where they can.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind words and positive feedback for the team at the Pavillion. We're pleased to hear that you're satisfied with the care your husband is receiving and that the welcoming nature of the staff makes a difference. Supporting our residents and their families is our top priority and your appreciation means a lot to us.

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Review from Maureen H (Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for a little over two years and though missing my own home, I have been content and felt safe and secure. This is due to the kindness and respect I have received from the staff.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt review for the Pavillion. It's wonderful to hear that you feel so safe, secure and content here. Your kind words about the kindness and respect shown by the staff are truly appreciated, we will be sure to share them with the home manager and her team.

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Review from Sheila S (Wife of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the Pavillion is everyone is so caring towards the residents. They go well beyond the call of duty. I can relax knowing my husband is getting well looked after.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for such wonderful feedback. The team will be delighted to hear how relaxed and confident you are in the care your husband is receiving at the Pavilion. Hearing that the staff go above and beyond for the residents means so much and reflects their commitment to providing exceptional care. Your words are greatly appreciated and will be shared with the team, thank you.

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Review from Raymond P (Son of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have great staff, everyone is approachable and friendly. The rooms could benefit from being decorated otherwise nothing to complain about.
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Review from Max R (Son-in-law of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law needed to visit hospital urgently, from the care home, and we were unable to travel with her for personal reasons. So a carer from the Pavillion travelled with her and waited with her. Shortly after she had gone to the hospital I was able to make my way to the hospital. When I arrived
at the hospital I noticed the carer was very supportive and caring towards my Mother-in-law all the time she was with her, this reassured me that my Mother-in-law is getting the best care possible.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind review. We are glad to hear that our carer was able to provide the support and care your mother-in-law needed during her hospital visit. Our priority is always to ensure the well-being and comfort of our residents and provide the best care possible. Your feedback is truly appreciated thank you.

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Review from J W (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum had a fall and was quickly referred to hospital by the home. The day we were in hospital the care home rang us and we discussed the risks of falling as the room we had chosen was small and didn't have a lot of space around the bed. The team wouldn't have been more helpful, a room had very recently
become available and they suggested Mam could move into here, as it was more spacious and would have easier access for the carers. the team was brilliant, they had the room cleaned and refreshed (it had been cleaned previously and moved all of her belongings into the room ready for her return from hospital later that day. It was such a weighty of our minds and the whole team went above and beyond to help out.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing your experience. We're so glad to hear that our team at the Pavillion could offer support during what must have been a worrying time. Ensuring your mum's safety and comfort is our priority, and we're pleased that we could quickly provide a more spacious room to accommodate her needs. It's wonderful to know that the transition was smooth and helped ease your concerns. Your feedback is greatly appreciated thank you.

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Review from A B (Wife of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into The Pavillion four weeks ago and I cannot give enough thanks and praise for the outstanding support and help all of the staff have given my husband and myself to adjust. It is truly a welcoming and loving home from home where my husband is now settled and happy.
Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you so much for your kind words. We're thrilled to hear that you and your husband have had such a positive experience at The Pavillion. Our staff are dedicated to providing a welcoming and supportive environment and we're glad to know that your husband is happy and settled. Your feedback means a lot to us!

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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Pavillion Residential and Nursing Home is calculated as follows: ( (210 Excellents x 5) + (61 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 304 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

John

John Walton

Job Title: Nurse Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"

Donna

Donna Normile

Job Title: Chef Manager Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.

Jasmine

Jasmine Malpas

Job Title: Team Leader Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".

Frequently Asked Questions about Pavillion Residential and Nursing Home

What types of Care is Pavillion Residential and Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pavillion Residential and Nursing Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Pavillion Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pavillion Residential and Nursing Home to the centre of Houghton le Spring?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavillion Residential and Nursing Home to verify any information. View our terms and conditions. Pavillion Residential and Nursing Home has an Enhanced Service - more info.