Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
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9.6 100 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1138
  • Self-Funded Nursing Care: from £1396
  • RESPITE Self-Funded Residential Care: from £1138

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Leanne Britton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (29)

Pavillion Residential and Nursing Home Reviews (100)

9.6

Pavillion Residential and Nursing Home has a Review Score of 9.6 (9.576) out of 10, based on 26 reviews in the last 2 years.
Over all time Pavillion Residential and Nursing Home has 100 reviews.

Overall Experience
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Date Published
  • 100
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Reviewer Connection to Pavillion Residential and Nursing Home
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Review from Glenis S (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and efficient staff. Mam is happy and well cared for. Mam is given choices of food, clothes and where to sit. The room is large and clean. Staff are friendly and always have time to talk about Mam.
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Review from H E (Daughter-in-law of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor communication from staff to relatives regarding my dad. Feel as though he is not treated as an individual.
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Review from D E (Daughter-in-law of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have discussed in length our concerns. And it seems to fall on deaf ears. Room cleaning and the family member left in a wheelchair, when likes T.V and room but mostly oral hygiene. The nursing staff are brilliant and so are most of the staff, but this should not be happening. Think there could be
more done with residents for mind and interests.
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Review from S B (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad seems settled and happy with his care. Staff are hard working and are always pleasant. I have no concerns or issues and would recommend this care home to others.
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Review from Linda S (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had issues in the past, but these were resolved very quickly to our satisfaction. Thanks to all concerned.
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Review from Linda E (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in this nursing home a short while, but we cannot fault the care and support she has received while there. Every one of the staff has treated Mam with outstanding care and all have been very friendly and supportive to me and my family. The medical care is also first-class.
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Review from R O (Granddaughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and professional environment. Staff provide excellent care and really know their service users.
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Review from A N (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was end of life. The nurses and carers cared for him with the utmost care and dignity, keeping me informed every step of the way. The nursing staff were the best I have ever encountered and being a nurse myself is the highest praise that I can give. The carers were exceptionally good and always
smiling which shows their dedication in unprecedented times. I will be forever grateful for the care received and the support of family.
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Review from B L (Husband of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at the home since the 17th of December 2021. This place has been fantastic. The staff are all attentive, friendly and professional. All of my wishes for my wife have been implemented. She gets up every day, washed, dressed and take part in activities until my arrival. I assist
with her lunch. The food is excellent. Home-made with quality ingredients and the portion size is more than ample. This home is great.
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Review from T H (Husband of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the Pavillion care home for a number of years now. I found the care she receives is extremely good and the staff are brilliant.
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Review from R T (Son of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy mum was able to get into this home - Pavillion Residential and Nursing Home. Her room is lovely, with plenty of space to put all her personal belongings and make it feel like her home. The staff are brilliant with her and me. The whole house is super clean and modern. Lots of things
going on. The food is plenty and very good.


This is an extremely good home. Well organised.

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Review from Lynne H (Daughter of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was here for respite stay at the end of July. All the staff were really caring and respectful with my Dad, making a fuss of him. He thoroughly enjoyed his stay. Thank you so much for treating him with dignity.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words and review. It is wonderful to hear that your Dad's stay was a happy one - we do hope you consider our home again if you ever have the need for more respite care. Best wishes.

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Review from P H (Son-in-law of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Covid safe. Pleasant staff. Test carried out making me feel at ease. Mother likes being here...
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Review from J M (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mam has only been in the home for five days. We have only seen it from outside and the one visiting room. My mom seemed settled and happy, she was not wearing her prosthetic breast when visited and staff were unaware. A carer was with my mom and there was excellent chemistry and you can see her care
and patience (I know we cannot put names, but she was brilliant!). The place looks very run down and could do with a bit of money spent on it to brighten it up.
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Review from Alison C (Daughter of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been friendly and helpful throughout the process of choosing a care home and getting my parents settled in. It is a big change for my parents but they seem to be settling in very well due to the care of all the staff. They are particularly impressed with the standard of the food!
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Review from J T (Brother of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant and caring management and staff.
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Review from Julie M (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very professional and friendly. Mam is well cared for and very clean and happy.
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Review from S T (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to Covid not being into the unit my mam is on. When the first visit at the beginning of April, we had a good feel about the home, met the manager first, she was lovely and so have all the staff since met. Hopefully, the home will soon be fully open to family and friends then will be able to fill
the options in that they deserve.
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Review from Donald B (Husband of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional and polite. The staff are very good and caring.
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Review from Janice G (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well cared for and supported by all the staff. I am looking forward to visiting my mother on a more regular basis, once visiting is back to normal. The staff have been very accommodating.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Pavillion Residential and Nursing Home is calculated as follows: ( (210 Excellents x 5) + (61 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 304 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

John

John Walton

Job Title: Nurse Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"

Donna

Donna Normile

Job Title: Chef Manager Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.

Jasmine

Jasmine Malpas

Job Title: Team Leader Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavillion Residential and Nursing Home to verify any information. View our terms and conditions. Pavillion Residential and Nursing Home has an Enhanced Service - more info.