Pavillion Residential and Nursing Home

North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW
Review Us
9.6 100 Reviews
  • Pavillion Residential and Nursing Home, Houghton le Spring
The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance.

The home has a warm, homely atmosphere, with a team dedicated to Sanctuary Care’s vision of Enriching Lives. This is based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

The team at Pavillion are passionate about supporting their residents to do the things they love, from music therapy, animal visits, gardening, trips into the community and coffee mornings, to gentle exercise sessions.

The residents had a ball when they celebrated the King’s Coronation – with live music, dancing and even a giant handmade London bus, lovingly made with the residents’ photographs displayed in the windows!

Pavillion has a hairdressing salon, for pampering sessions and weekly visits from a local mobile hairdresser.

The lounges and large gardens are lovely places to relax with family and friends, who are welcome to visit at any time.

In the dining room, the chef serves delicious, home-cooked food, from cooked breakfasts if residents prefer, roast dinners with all the trimmings, to lighter bites. And every day there are home-baked sweets for afternoon tea.

The team are proud of the home’s Good CQC report (June 2022), with a Good in every single area. The report highlights how the residents are actively involved in the running of the Pavillion, how varied the activities are and how kind, caring and respectful the team are. This is something which is very often a highlight of the home’s carehome.co.uk reviews.

The home has 68 tastefully decorated bedrooms, some with wet rooms and others with toilet and washing facilities. Residents are encouraged to make their rooms truly feel like home, with small pieces of furniture, etc.
Show Pavillion Residential and Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1138
  • Self-Funded Nursing Care: from £1396
  • RESPITE Self-Funded Residential Care: from £1138

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1138 and for nursing care £1396, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Pavillion Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Leanne Britton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (29)

Pavillion Residential and Nursing Home Reviews (100)

9.6

Pavillion Residential and Nursing Home has a Review Score of 9.6 (9.576) out of 10, based on 26 reviews in the last 2 years.
Over all time Pavillion Residential and Nursing Home has 100 reviews.

Overall Experience
  • 60
  • 33
  • 7
  • 0
  • 0
Date Published
  • 100
  • 9
  • 19
  • 26
  • 74
Reviewer Connection to Pavillion Residential and Nursing Home
  • 38
  • 15
  • 12
  • 6
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 100, showing 61-80
Review from E N (Daughter of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, very co-operative and always pleasant to talk to. Rooms are always spotless. I know I can call anytime and get an update on my father which puts my mind at ease, knowing he's getting the best care he needs. Very thankful for the care and being there for us.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your review - it is wonderful to hear you have peace of mind with your father being in our care at Pavillion.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Son of Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, nurses and carers have been very helpful and informative. They have assisted with all our needs in this stressful time. My father seems to be very well looked after whilst in the home. His room and accommodation is excellent. Everyone deserves a big thank you during this very trying time
with Covid.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words and fantastic scores for our home, it'll be much appreciated by our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was a resident for nearly 8 years and thought of it as her home, she was wheelchair-bound but could manage to get around the home quite easily. She was treated with dignity and respect from all the staff. Towards the end of her life (21st July 20) the care, attention, support and kindness she
was given was second to none. My brother and I cannot thank the staff enough for what they do, true dedication.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words about our home and team. I am very sorry to hear of your mum's passing. I am sure after being at Pavillion for such a long time she will be truly missed by the team. Best wishes, Fae.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident in Pavillion Residential and Nursing Home for 2 years. No problems and really well cared for. Staff are fantastic and the amenities are very good. We know that Dad is being well looked after and cared for the way he needs to be. Thank you for all of this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In unforeseen circumstances, due to covid-19, my father appears to be receiving excellent care from both care staff and nurses. Although the home has been on lockdown for several weeks, and I have only been able to speak to Dad on the phone, he sounds very well. I am also delighted that I have been
informed that my dad has not contracted the virus, and the home is also covid free. Well done to you all!
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your review and kind words about our home - our team will really appreciate it. Best wishes, Fae.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Son of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Re. lockdown, thank you for keeping everyone safe, it speaks for itself. All the staff are fantastic at doing their jobs. We take our hats off to them. Mam has a lovely bedroom, well looked after, and all her family know that she is happy and safe. We all thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Son of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way my mother has been cared for. Staff are always very friendly and helpful. Although my mother can't speak to you, I can see she is very content in the home and I am happy with her overall care. The only negative would be I feel family members should be given a code to let themselves
in and out as there has been several times we have had to wait for this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Niece of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers and other staff are very friendly and really helpful.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words about our home and team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank L (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pavillion is very well run and it has a pleasant, clean, tidy and welcoming environment. The staff are superb - they are so hard-working, helpful, caring, cheerful and efficient and they have their resident's comfort, security and needs as their main priority. On behalf of my two brothers and myself
we cannot praise and thank the staff enough for all the help, care and dedication they have given to our mother (and indeed all the residents) in the last year since she moved in last year (June 2019). This includes all the trials and tribulations of the past three months Covid-19 lock-down, which to date has been so professionally and successfully handled. Mam is healthy, happy and well in her residential home. There are a wide range of activities on offer to occupy the residents. I am well impressed and I totally endorse and recommend The Pavillion Residential and Nursing Home.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a wonderful and thorough review of our home. Our team will really appreciate your kind words. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M K (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has had to go into the Pavillion temporarily after having a stroke, and whilst we have an extension built on the house for her, the home came on recommendation from a friend. Whilst the home is currently on lockdown due to Covid-19, the staff and the care Mam has received so far has been excellent.
They are helping her every day with the exercises, and I have seen great improvement in her. The staff always have her best wishes at heart and make sure she is in the best of her health whilst in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian F (Son-in-law of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the home has a very pleasant environment. All the staff are welcoming, cheery and very approachable. The home is clean, warm and secure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P Y (Sister of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the staff were very helpful and informative, giving me all the information I needed to ensure my sister would be well looked after.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your kind words. Best wishes, Fae

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael B (Son of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. The care home is open to all, and we were encouraged to talk to anyone while we were there. Mum has settled into the home very well.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a lovely review. I will be sure to pass this onto the team, they will really appreciate your kind words and it is wonderful to hear how well your mum has settled with us. Best wishes, Fae.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated with dignity and the staff are friendly, helpful and very nice people.
She was apprehensive at first but grew to love her room and the staff.
Would recommend very highly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Brother-in-law of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we entered the building until we left, we felt that we had entered a large happy family home. All of the staff were very amenable, helpful and attentive. The home was clean and the rooms pleasant. Most importantly, my sister-in-law was content and pleased with the food, accessibility
and amenities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T T (Son of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Pavilion care home is very caring and helpful. Since my dad came here from another home, where he was like a skeleton and on death's door. Since he has come in it has changed his life. Only low point is he is tied to a chair.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Son of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always found the atmosphere friendly and welcome.
My other relatives who visit the home say the same.
The staff are very approachable and my dad always seems to be content when we have been (compared to when he lived in his own home, where a lot of the time he wasn't which was so unlike him). There
are plenty of activities and although my dad often prefers to be in his room, if it wasn't for his illness, I'm sure he would join in.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your lovely review - it is wonderful to hear how pleased you are with our home and that your father is well-contented living at Pavillion. Best wishes, Fae.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Regular Volunteer) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were to carry out our monthly service (Church). We were pleasantly accepted into the building and shown to the lounge where the service was to be held.
We saw that the room was comfortable and adequate.
Residents were already seated.
We had a lovely service and the residents seemed to enjoy it.
Looking forward to next time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L F (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only been here a couple of weeks so all I can add is so far, so good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W H (Regular Volunteer) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit the home to conduct a church service monthly. Some residents with their carers visit our coffee morning most weeks on a Tuesday.
They have all become our friends and we look forward to seeing them at our church as well as at the monthly church service in the care home.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for such a lovely review - we hope you continue to visit the home and our residents for time to come. Best wishes, Fae

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Pavillion Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Pavillion Residential and Nursing Home is calculated as follows: ( (210 Excellents x 5) + (61 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 304 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pavillion Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (3)

John

John Walton

Job Title: Nurse Joined: 2010

"Pavillion is a wonderful place to work - all the staff are here for the right reasons and just love our residents"

Donna

Donna Normile

Job Title: Chef Manager Joined: 2002

Donna has worked at Pavillion for over 20 years! She loves making our residents happy with the food she cooks.

Jasmine

Jasmine Malpas

Job Title: Team Leader Joined: 2015

Jasmine has worked at Pavillion for eight years, and as one of our team leaders her favourite part of her role is "looking after our residents".

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pavillion Residential and Nursing Home to verify any information. View our terms and conditions. Pavillion Residential and Nursing Home has an Enhanced Service - more info.