Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside

Highfield Care Home is located within a pleasant residential area of Yarm in the heart of the Tees Valley, a purpose built care home offering dementia and residential care.

At Highfield Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Highfield chefs pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Carolyn O'Lone (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.9 Highfield Care Home has a Review Score of 9.9 (9.885)

The Review Score of 9.9 (maximum of 10) for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Highfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.885 for Highfield Care Home is calculated as follows: ( (345 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 383 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 26 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 26 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Care Home?

  • Extremely LIKELY
    30
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Care Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

Just to confirm that I am totally satisfied with the care my mother receives at Highfield.
The staff are fantastic.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend twice weekly.
Every time I visit Highfield I am made very welcome.
I always feel part of this family.
The care is outstanding.
Always a great atmosphere.
The refreshments and food are lovely.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had cared for my father at home for several years and reluctantly agreed that he needed full-time care at the age of 99 years; he could no longer walk, was almost blind and had trouble feeding himself. The staff at Highfield were kind and reassuring, they always had time to talk about my father. He was content and cared for gently and with respect, he settled well. He passed away of natural causes in bed, in June 2017.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Care staff are excellent. No issues with them or the management. All seem dedicated to their roles which a lot of time is a difficult task.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcoming, friendly and supportive staff. Great care is taken to fulfil all mums needs and I would never consider putting her anywhere else than Highfield.

I feel confident and happy that mum is getting the best care possible and has always company from staff and nothing is too much trouble.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has lived here for 18 months and during that time she has received superb care and her condition has progressed considerably. She is well fed, kept clean and loves the staff who care for her.

I have recommended the home to others and have no reservations in continuing to do so.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I visit my friend every Friday and Sunday. I find Highfield a lovely warm place to visit. Staff are so friendly and very very kind and helpful.
My friend is so well looked after. I did my first coffee morning and loved it. Lots of lovely cakes. Everybody tucked in and I had a wonderful lovely morning. I certainly did.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Best care in the world. Great staff and management team, excellent all round care. Couldn't fault home. Good food and activities.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield is an excellent care home. Staff are brilliant - excellent care. Food beautiful. Clean rooms. I love it here and would recommend to others.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very friendly and accommodating. Can't do enough to help. Would recommend Highfield to others.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a family, the care given to my mother we found to be exceptional! Always kind, always caring. In the last few days of her life, the staff were very supportive to us and gentle and kind to mum. It may not be the smartest care home but that's not important, it's the people involved that counts. One big family.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother was really well looked after and respected by all the staff. It was a pleasure to go to visit her because I was always made to feel so welcome and the home had a warm and happy atmosphere. Nothing was too much trouble.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff at both Highfields and home visits through Care Solutions have been kind. Considerate and professional. Excellent service. Highfield facilities are also excellent.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent 6 months in the Highfield Care Home, and she was very happy here. The staff were wonderful with her, and gave her all the love and attention that she needed.
The home is spotlessly clean and the food that is provided always looked delicious, and I know that my mother always enjoyed her meals there.
I was always content that my mother was receiving the best of care here.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother died on 7th January 2017 in a hospital.
His time at this care home, two and a half years was mostly in bed.
He always said he could not fault the care home.
All the staff were excellent.
I visited him every day and the staff were caring and attentive, always helpful in every way.
I don't know how they managed with all the problems of the patients.
The lady who was in charge of the home said this was his home and kept him cheerful.
Nothing was a bother and the staff missed him. Thank you all.
I raised over £300 for the Residents Fund.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My late wife was a resident. I cannot recommend the home other than exemplary.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam receives excellent care at Highfield. Activities are great. Food is excellent and so is the care she receives.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is well looked after in the care home. The staff are all lovely and friendly and it has a nice family atmosphere. I have peace of mind having my mother stay at the Highfield and know she is well looked after and cared for.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been in the Highfield Care Home for 3 years now very happy with everything. When taking out for the day always wants to get back to the place she calls home, music to our ears. Staff are fantastic always willing to help if an issue needs sorting, always a happy atmosphere when we walk in. We couldn't have asked for a better home for my mother-in-law.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam has lived at Highfield for three years, she has lived happily there for all this time.
The staff are like family to her and they are friendly and caring nothing is too much trouble for them. Mam is always informed of the activities she goes on outings. The food is great and we always get asked if we would like a meal. Well done to all the staff.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff team are nothing less than exceptional. They constantly display a high empathy with residents and visitors alike. They truly care about the health, safety and wellbeing of residents. The carehome has the benefit of a simple layout which, very importantly is all on one level.
The amount of activities supplied are at the correct level and I feel confident that any issues would be brought to our attention. Some of the rooms have been modernised in an ongoing programme.
Overall we find the home clean, safe and very well run.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely, caring staff.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The activities coordinator has really befriended Mum since she came to Highfield Care Home. She has been instrumental in helping Mum settle! She is always upbeat.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a nice room and a pleasant outlook. The staff are very good and kind to me. Thank you all for looking after me (all staff). Thank you all.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granddaughter is well looked after. The family are content and confident and don't worry about her well being. She is able to live as she chooses all staff are lovely.

How likely would you be to recommend Highfield Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Highfield for 7 months now and has settled in very well. Despite in the past always saying that she never wanted to go into a home, she admits now that she likes where she lives and knows she is much better off here. She likes the company and the feeling of being safe. The staff ensure this atmosphere of care and safety - they are all friendly, tolerant and caring, ensuring that mum gets the best of care. The home is run efficiently and the manager and senior carers are always on hand to discuss any problems that may arise. I have found them professional, proactive and organised.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is extremely well-managed and run. The management and staff are well-trained and perform their duties in a helpful, caring and very professional manner.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am visiting from N.Z. My mother has been in Highfield Care Home for a year. The staff are marvellous. I am spending 2-3 hours a day at the home with my father. I have not seen any inappropriate care. Everyone is great with the residents. I have never heard a raised voice or harsh word. All the residents are treated with respect and where possible, like normal people. They have plenty of activities and fun e.g. bingo, hoopla, and raffles.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live at Highfield Care Home and it is very nice. The staff are lovely and make my family welcome. The meals and activities are good. Staff will always stop and have a chat, nothing is too much trouble.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has received excellent care since moving into Highfield. She has settled really well and has made friends with the staff and residents, we are always made to feel welcome when we visit and find all the staff approachable and helpful.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed by the attitude of the staff and the obvious feeling that care of the patients is the key objective. The home is well organised and my wife has settled better than I had imagined.

How likely would you be to recommend Highfield Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I couldn't fault Highfield. The staff look after me very well. I only have to mention something and they deal with it. They are there for you all the time. Everything is very clean and I have really enjoyed the food. The best thing is the friendliness of the staff they make everything feel right.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

2014 Carehome.co.uk Awards

Recipient: Highfield Care Home

Date: Friday 04 Apr 2014

more details

February 2014

Job Vacancies

Staff Profiles

Carolyn

Carolyn O'Lone

Job Title: Home Manager

Joined: 2011

Description:

What does kindness mean to you?

“Kind care to me means ensuring that our Residents are happy and safe.”

Carolyn has gained a number of years’ experience in providing care and support for elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Highfield for several years, Carolyn shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Highfield.

When asked what she enjoys most about her role, Carolyn remarked: “I get a huge sense of satisfaction from knowing that our Residents are happy and my team are happy.”

Outside of work, Carolyn enjoys spending time with her friends and family.

If you would like to find out more information about Highfield, Carolyn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Carolyn on 01642 781 309 or via email on highfield.yarmmanager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Highfield Care Home