Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside

Highfield Care Home is located within a pleasant residential area of Yarm in the heart of the Tees Valley, a purpose built care home offering dementia and residential care.

At Highfield Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Highfield chefs pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Carolyn O'Lone (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2017

Please contact us for information regarding our bed availability

Reviews

9.9 Highfield Care Home has a Review Score of 9.9 (9.902)

The Review Score of 9.9 (maximum of 10) for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Highfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.902 for Highfield Care Home is calculated as follows: ( (185 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • more

My mother-in-law has been in the Highfield Care Home for 3 years now very happy with everything. When taking out for the day always wants to get back to the place she calls home, music to our ears. Staff are fantastic always willing to help if an issue needs sorting, always a happy atmosphere when we walk in. We couldn't have asked for a better home for my mother-in-law.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam has lived at Highfield for three years, she has lived happily there for all this time.
The staff are like family to her and they are friendly and caring nothing is too much trouble for them. Mam is always informed of the activities she goes on outings. The food is great and we always get asked if we would like a meal. Well done to all the staff.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff team are nothing less than exceptional. They constantly display a high empathy with residents and visitors alike. They truly care about the health, safety and wellbeing of residents. The carehome has the benefit of a simple layout which, very importantly is all on one level.
The amount of activities supplied are at the correct level and I feel confident that any issues would be brought to our attention. Some of the rooms have been modernised in an ongoing programme.
Overall we find the home clean, safe and very well run.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely, caring staff.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The activities coordinator has really befriended Mum since she came to Highfield Care Home. She has been instrumental in helping Mum settle! She is always upbeat.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely pleased with the high standard of care at Highfield Care Home and the staff are to be commended with the standard of care, compassion and professionalism. THEY ARE GREAT. Thank you.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a nice room and a pleasant outlook. The staff are very good and kind to me. Thank you all for looking after me (all staff). Thank you all.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granddaughter is well looked after. The family are content and confident and don't worry about her well being. She is able to live as she chooses all staff are lovely.

How likely would you be to recommend Highfield Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Highfield for 7 months now and has settled in very well. Despite in the past always saying that she never wanted to go into a home, she admits now that she likes where she lives and knows she is much better off here. She likes the company and the feeling of being safe. The staff ensure this atmosphere of care and safety - they are all friendly, tolerant and caring, ensuring that mum gets the best of care. The home is run efficiently and the manager and senior carers are always on hand to discuss any problems that may arise. I have found them professional, proactive and organised.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home have provided excellent care for my mother since she arrived there 3 weeks ago. The carers are all very good and the food too. The cleanliness is exceptional and I feel confident that my mother is receiving the best of care.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is extremely well-managed and run. The management and staff are well-trained and perform their duties in a helpful, caring and very professional manner.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am visiting from N.Z. My mother has been in Highfield Care Home for a year. The staff are marvellous. I am spending 2-3 hours a day at the home with my father. I have not seen any inappropriate care. Everyone is great with the residents. I have never heard a raised voice or harsh word. All the residents are treated with respect and where possible, like normal people. They have plenty of activities and fun e.g. bingo, hoopla, and raffles.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live at Highfield Care Home and it is very nice. The staff are lovely and make my family welcome. The meals and activities are good. Staff will always stop and have a chat, nothing is too much trouble.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has received excellent care since moving into Highfield. She has settled really well and has made friends with the staff and residents, we are always made to feel welcome when we visit and find all the staff approachable and helpful.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed by the attitude of the staff and the obvious feeling that care of the patients is the key objective. The home is well organised and my wife has settled better than I had imagined.

How likely would you be to recommend Highfield Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I couldn't fault Highfield. The staff look after me very well. I only have to mention something and they deal with it. They are there for you all the time. Everything is very clean and I have really enjoyed the food. The best thing is the friendliness of the staff they make everything feel right.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I hold the home in the highest possible way. We have found the staff in all departments in the reports we receive in every aspects of what my wife has been eating and if she has had any slight mishaps. The staff are very helpful also they are very happy all the time. They seem to be very capable in every aspect of their work. Every celebration the hall is decorated to the joy of the residents. By the way the food is excellent.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

April 2014

2014 Carehome.co.uk Awards

Recipient: Highfield Care Home

Date: Friday 04 Apr 2014

more details

February 2014

Job Vacancies

Staff Profiles

Carolyn

Carolyn O'Lone

Job Title: Home Manager

Joined: 2011

Description:

What does kindness mean to you?

“Kind care to me means ensuring that our Residents are happy and safe.”

Carolyn has gained a number of years’ experience in providing care and support for elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Highfield for several years, Carolyn shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Highfield.

When asked what she enjoys most about her role, Carolyn remarked: “I get a huge sense of satisfaction from knowing that our Residents are happy and my team are happy.”

Outside of work, Carolyn enjoys spending time with her friends and family.

If you would like to find out more information about Highfield, Carolyn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Carolyn on 01642 781 309 or via email on highfield.yarmmanager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Highfield Care Home