Highfield Care Home

The Meadowings, Yarm TS15 9XH
Review Us
9.4 112 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
Show Highfield Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1108

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Hesslewood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Highfield Care Home Reviews (112)

9.4

Highfield Care Home has a Review Score of 9.4 (9.358) out of 10, based on 24 reviews in the last 2 years.
Over all time Highfield Care Home has 112 reviews.

Overall Experience
  • 95
  • 14
  • 2
  • 1
  • 0
Date Published
  • 112
  • 13
  • 17
  • 24
  • 88
Reviewer Connection to Highfield Care Home
  • 39
  • 24
  • 11
  • 8
  • 6
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 112, showing 1-20
Review from Gino C (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Think all the staff members are really nice and good at their jobs, some go the extra mile, and I know my mam is in good hands. Mam really likes her food, and the food is excellent, lots of tea and biscuits throughout the day. The staff are very respectful to mam and treat her very well with warm, friendly
hello's and cuddles.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona A (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has not been here very long, but from what I have seen, it is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerard S (Son of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been cared for by the team at Highfield House, My mother has been a resident for 7 years and my father was there for a few months before settling into a nursing home. Each person who cares for my mother has a compassion and consideration for her needs that make it easy for us
as a family to rest knowing she is in a loving and safe place. The management team are always helpful and have guided us on a number of occasions to insure the best care possible. Would highly recommend Highfield House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A T (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been made welcome and comfortable since her admission to the care home. The staff are very friendly and approachable, taking very good care of the residents under challenging circumstances.
There is a very homely and friendly atmosphere in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark P (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, ok, although I can see it is short staffed! And the amount of money charged, I am wondering why?
More staff = better care!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Highfield Care Home

Thank you for taking the time to leave your feedback for Highfield Care Home. I am so sorry that you felt that the home was not adequately staffed. The staffing numbers are based on the dependency of the residents, and we do complete our rotas with the staff that are needed. I would be happy to discuss any concerns that you may have at any time that would be convenient for yourself. I am so happy to see that you did give the staff the highest review, the staff work so hard to try to meet the needs of all our residents and it is so nice for them to receive the recognition that is deserved.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter-in-law of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Highfield are always pleasant, and anything you ask them is not a hassle; they go out of their way to help you. The care given to my mother in law they always treat her with respect & dignity. It is always clean & tidy, always leaflets & brochures advertising what is going on in the Highfield
& asking you to attend if you want to.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Highfield are always pleasant, and if there is anything you require, they are always accommodating. The overall care they give to my mum is very good, and they always treat her with respect and dignity. The Highfield is always kept clean and tidy, and it is always a pleasure to visit. I
would recommend the Highfield to anyone who is looking for a care home for their loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen S (Son of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home for my mam. She is being well looked after by very caring staff. Management is doing a good job, and I've noticed some positive changes lately, so very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Husband of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife arrived here, she has been well looked after, and the staff have become friends. They are very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bill P (Husband of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my wife has received. She is settled and happy in the care home. The staff have learnt how to handle her moods and treat her with understanding and dignity. The decor of the home has been updated and improved which provides a pleasant living experience for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is being well looked after. Staff in general are very caring and compassionate. We feel able to raise any concerns with the staff, once raised they have been dealt with promptly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pia S (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always dressed, clean happy and relaxed when I visit her, The staff can always update me what she's been up to and any other observations. She has settled in well and the staff all know her and what she likes and doesn't like. The staff have been proactive in arranging any medical interventions
required such as her gout and diabetes. Overall I am very happy with everything so far.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Daughter-in-law of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great visit. Staff helpful and informative. Went to check immediately on a small growth I'd noticed on my mom-in-laws face, she said she'd get it checked by the DR - great! thanks.
Bedroom was nice and clean and tidy and cosy!
Manager was welcoming and made time for me.
Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian J (Husband of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting this home for 2 1/2 years and I am welcomed by very friendly staff every time I visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Wife of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christmas day lunch, I was made to feel so welcomed and realised the high quality of care my husband was receiving was great. Also the quality of the food was also amazing. The member of the care team always greets me with a hug and always tells me to look after myself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E J (Wife of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are really helpful. My husband gets lots of help to get washed and dressed and access the things he needs. They always offer him a choice of tea or coffee even though they know he likes tea with one sugar. They always let us have our lunch together and give him time to finish his meals
at his own pace.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Friend of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend seems content here. The staff care for her. She can be difficult to help with her personal care but since she came here the staff have won her over. Activities are particularly good for my friend as she is happy to join in and loves the exercise classes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Son of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam, who suffered from vascular dementia, was brought into Highfield for respite care when my Dad went into hospital. It was immediately clear that the staff were both kind and skilled in dealing with dementia and she was immediately happier and calmer at Highfield than she had been at home with
us (which she found a confusing and difficult environment). When my Dad was discharged from hospital, the council decided he could not cope at home and at our request placed him at Highfield to be with my Mam.
For the five months that my Mam was at Highfield and the eight months that my Dad was a resident, I was constantly in awe of the patience, kindness and skill of the team there. This was true of everyone from the care assistants, and nursing staff right through to the management team. They even helped teach me the best way to interact with my Mam as she deteriorated; I can't thank them enough for their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K A (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been a resident for 6 months approx. The staff (majority of) are kind and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H A (Granddaughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nana recently moved into Highfield (six weeks). The whole process has been excellent, well-organised and very smooth. We were reassured by the caring approach of the staff. Nana has settled quickly and is loving the company. She can't speak more highly of the staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.358 for Highfield Care Home is calculated as follows: ( (151 Excellents x 5) + (96 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 282 Ratings = 4.358
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Highfield Care Home

What types of Care is Highfield Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highfield Care Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highfield Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Care Home to the centre of Yarm?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Care Home to verify any information. View our terms and conditions. Highfield Care Home has an Enhanced Service - more info.