Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 112 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1108

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Hesslewood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Highfield Care Home Reviews (112)

9.4

Highfield Care Home has a Review Score of 9.4 (9.358) out of 10, based on 24 reviews in the last 2 years.
Over all time Highfield Care Home has 112 reviews.

Overall Experience
  • 95
  • 14
  • 2
  • 1
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Date Published
  • 112
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  • 24
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Reviewer Connection to Highfield Care Home
  • 39
  • 24
  • 11
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  • 5
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Total of 112, showing 41-60
Review from L R (Granddaughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad has really settled in well to Highfield and seems much happier and alert.
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Review from L R (Daughter-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were really worried how Dad would settle in, but he was made so welcome from the start. The staff are always happy, cheerful with nothing too much trouble. The staff work well as a team, are kind and genuinely care for the residents.
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Review from E T (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love food.
Friendliness.
Made new friends.
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Review from R C (Son of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff friendly, so patient. Dad very happy.
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Review from David C (Son of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, Dad is very happy here. Thank you for looking after Dad.
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Review from Ron H (Husband of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, nice friendly staff.
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Review from Scarlett B (Granddaughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent arranged two visits. Phone calls very accommodating. All staff extremely welcoming. Clearly knew Grandad, his character, like and interests well. He had participated in the gardening. All very clean. Food excellent.
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Review from P M (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been in Highfield for two weeks, but so far, the communication and information about his has been second to none.
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Review from N J (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after and easy to visit.
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Review from Lynn B (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father arrived at Highfields suddenly and without being able to visit beforehand, all the staff have been wonderful, considerate, understanding, reassuring and professional. We feel they genuinely care for him, spend time with him, getting to know him and genuinely care for his well-being.
They are patient and encourage him to be part of the team, ensuring his happiness, showing kindness to him and our family in these difficult Covid times. Thank you.
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Review from Sandra G (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class home, residents very happy, well cared for, home from home environment. Special mention to the most fantastic staff; every single one of them cared.
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Review from A C (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my home.
The staff are my friends.
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Review from P H (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home and staff are excellent.
Very well cared for.
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Review from Patrick M (Son-in-law of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very emotional time taking my father-in-law to a care home after he has always managed on his own since losing his wife in November 2014. But having had a stroke, things changed, but I was really pleased when I took him to Highfield. The management and staff were so kind and considerate that it put
my mind at ease, and today was the first time we have seen him, and he was a lot more settled and well presented, and the meal he was given on arrival looked, first class.
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Review from D C (Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Highfield I feel very safe and well cared for.
The staff are very nice and my meals are exceptional. Nothing is too much trouble.
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Review from M M (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place.
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Review from Christopher H (Son of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to the home 7 months ago. The care he received was above and beyond our expectations, the staff went above and beyond. We were kept well informed by the Manager who we commend for her professionalism.
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Review from Kate R (Granddaughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with the care my Nanna is receiving at all times, but especially during the Covid pandemic. The manager kindly helped us arrange a virtual 90th birthday celebration for Nanna which was so lovely for us all as a family as we couldn't spend her birthday together. Nothing is too much and the
staff are so helpful when we want to video call Nanna. She always looks immaculate with care taken to do her hair, nails and choice of her clothes. Thank you, everyone, for taking such good care of Nanna and keeping our minds at ease during this difficult time xxx
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Review from Heather E (Daughter of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my Mum and all residents at Highfield during the current pandemic has been incredible; I can never thank the manager and staff for their kindness, not only to my Mum but to us as a family with their reassurances and updates on how everyone is; nothing is ever too much
trouble and despite their own fears, keep positive during these difficult times. It is an amazing home with wonderful staff and management and I am so glad my Mum is being cared for there. Thank you, everyone.
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Review from Elaine S (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grateful thanks to all the staff for looking after Mum and all residents with love, compassion and smiling faces, especially in these difficult times.
The commitment from all carers is wonderful. I know Mum is in special caring hands. Looking forward to seeing everyone under normal circumstances.
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Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.358 for Highfield Care Home is calculated as follows: ( (151 Excellents x 5) + (96 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 282 Ratings = 4.358
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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