Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 112 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1108

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Hesslewood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Highfield Care Home Reviews (112)

9.4

Highfield Care Home has a Review Score of 9.4 (9.358) out of 10, based on 24 reviews in the last 2 years.
Over all time Highfield Care Home has 112 reviews.

Overall Experience
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  • 14
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Date Published
  • 112
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  • 24
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Reviewer Connection to Highfield Care Home
  • 39
  • 24
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Total of 112, showing 61-80
Review from Rachael (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge thank you to all of the Highfield staff who are continuing to go to work and look after our loved ones at a time when we are unable to visit.
I know that my mum is in the safest place and is being so well looked after by all of the staff, who all have their own families
to take care of as well as looking after their own health at this very difficult time.
The staff at Highfield are all angels and I can’t thank them enough for all they are doing.
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Review from Kevin (Son of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough our gratitude and thanks to the staff at the Highfield Care Home.
My Dad has been with them since June and during his time with them, they have treated him as one of their own family.
In a period of time which has been extremely stressful and challenging for my Dad the care,
dedication and love shown for him have been way beyond just a job.
I wouldn’t hesitate to recommend the team to care for a family member.
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Review from Janet C (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Highfield since the end of November last year (2019). We are very pleased with the care and attention she has received from all the staff during her stay. The staff and management go the extra mile to make the residents comfortable and happy and they show great compassion and
patience. We have visited almost on a daily basis and are always made to feel very welcome. The food is always excellent and there are many activities for the residents to enjoy.
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Review from Janet B (Daughter of Resident) published on 4 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff and care received by my mother at The Highfield Care Home has been wonderful. Everyone has been friendly, helpful and kind. The social programme is excellent, giving plenty of variety and stimulus for the residents. I would like to give a big thank you to everyone involved in my mother's care.
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Review from Hilary E (Daughter of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very relieved and happy that my father is resident in this care home. I can actually rest knowing that all his care is being taken care of. Also, positive help received by myself upon initially talking with the Manageress, which took so much stress away from myself.
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Review from Tim F (Son of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Highfield since the summer and I couldn’t be happier with the care she receives.
Highfield emphasises kindness in its marketing materials and this is indeed its defining characteristic from which all else flows. From the home manager downwards, the staff are endlessly kind, compassionate
and patient, often under trying circumstances.
I can’t recommend it highly enough.
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Review from Linda L (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with Mum's progress since coming to Highfield, she is now conversing with us and seems very happy and settled. Mum enjoys her food and looks forward to her meals.
Mum moved from another home and the difference is so noticeable, the atmosphere in Highfield is jollity and caring and
I can't praise the staff enough for the care they are giving Mum, as I live some distance away it is comforting to know she is being cared for so well.
Thank you, one of the things that I noticed is staff and residents are all happy and welcoming.
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Review from Lorraine T (Daughter of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful, very caring and friendly. There are lots of activities for Dad to join in with, but he can also have quiet times to read the paper in his room. Dad was very isolated at home and there has been a big difference in his mood since coming into The Highfield. He is enjoying the
food and is eating much more since he came here, which is having a positive effect on his health. He feels secure here and is mixing more with other residents. The management have been very supportive at this difficult time.
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Review from J B (Wife of Resident) published on 27 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have looked after my husband with the utmost care. All of them have been wonderful, which has made me feel so relieved he is in such good care.
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Review from V F (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provides an excellent standard of care. Nothing is too much trouble and the staff are highly dedicated and professional. My mother receives excellent care and is very well taken care of.
She is happy and settled which is reflected in the high standard of care she receives.
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Review from L H (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the Highfield are extremely friendly, caring and passionate about their work. They show empathy and are compassionate towards not only the residents but their family and friends. Many staff now feel like part of our family.
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Review from Elizabeth R (Daughter of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum initially came here on respite while waiting for another home, but ended up staying here permanently as she loved it so much. The staff are amazing and have helped her settle in, they are very welcoming and friendly and treat Mum with dignity and respect. There are plenty of activities for Mum
too.


I'm over the moon Mum found this place as she is safe, well looked after and myself and my sister can relax knowing she is there. Nothing is too much of a problem for them.
The residents are friendly and all seem happy.

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Review from Thomas A (Relative of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for approx 2 years.
My family and I were delighted with the extremely good care the staff dedicated to her well-being
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Review from Debra R (Friend of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While visiting my friend at lunchtime I found it really lovely. The staff were the best, really helpful, friendly and kept the resident well looked after. Brilliant.
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Review from M P (Wife of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfield is a fantastic care home who look after and take care of my husband. The care is fantastically delivered. Staff are friendly and make everyone welcome. I would recommend Highfield to anyone.
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Review from D W (Son of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and helpful and caring. Very pleased.
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Review from Lesley M (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam gets looked after well.
Needed to be taken to hospital over Christmas, staff were excellent looking after mam, efficient getting medical attention. Always made you welcome.
Can approach the manager if I have any concerns about my mam.
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Review from Susan T (Friend of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- Nice staff, very friendly.
- Not too impersonal, like big homes are.
- Always smells clean.
- Management very approachable.
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Review from A W (Sister-in-law of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, lovely staff, good activities.
Always made welcome, great care.
My sister is content with the care her husband receives and so am I.
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Review from Jean H (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Highfield.
A lovely friendly atmosphere where all of my dad's needs are carried out with the professionalism of good nursing staff, who are very caring and compassionate and often go above and beyond their duty's to help the comfort and care of the residents.
The managers are very friendly and approachable and always open to any suggestions. All in all, both my dad and myself are very happy with the care he receives at the Highfield.
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Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.358 for Highfield Care Home is calculated as follows: ( (151 Excellents x 5) + (96 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 282 Ratings = 4.358
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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