Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 112 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1108

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Hesslewood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Highfield Care Home Reviews (112)

9.4

Highfield Care Home has a Review Score of 9.4 (9.358) out of 10, based on 24 reviews in the last 2 years.
Over all time Highfield Care Home has 112 reviews.

Overall Experience
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Date Published
  • 112
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Reviewer Connection to Highfield Care Home
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Total of 112, showing 81-100
Review from Lesley D (Daughter-in-law of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law was cared for in the above home for over 9 years. She was happy and much loved by the wonderful staff. Sadly as she aged her physical and mental capacity declined but the level of care continued to be as consistent as ever.
She died peacefully on 3rd January at "home"- Highfield.
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Review from Eric B (Husband of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my wife's stay in your Yarm home, I found the management and staff to act in a very efficient and professional manner.
The care my wife received was carried out with loving care and her needs were administered with great tenderness and feeling.
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Review from L T (Daughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am full of praise for the staff at Highfield. The care they give my mum is excellent. She is happy and content and this is down to them. Any problems are dealt with swiftly eg. Dental requirements, chiropody. The management of the care home is efficient and although the managers are busy, they are
always avaliable to discuss any issues.
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Review from A M (Friend of Resident) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend twice weekly.
Every time I visit Highfield I am made very welcome.
I always feel part of this family.
The care is outstanding.
Always a great atmosphere.
The refreshments and food are lovely.
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Review from John D (Son of Resident) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to confirm that I am totally satisfied with the care my mother receives at Highfield.
The staff are fantastic.
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Review from Jan C (Daughter of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had cared for my father at home for several years and reluctantly agreed that he needed full-time care at the age of 99 years; he could no longer walk, was almost blind and had trouble feeding himself. The staff at Highfield were kind and reassuring, they always had time to talk about my father. He
was content and cared for gently and with respect, he settled well. He passed away of natural causes in bed, in June 2017.
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Review from Barrie N (Son of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are excellent. No issues with them or the management. All seem dedicated to their roles which a lot of time is a difficult task.
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Review from Alison A (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly and supportive staff. Great care is taken to fulfil all mums needs and I would never consider putting her anywhere else than Highfield.


I feel confident and happy that mum is getting the best care possible and has always company from staff and nothing is too much trouble.

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Review from Laurence W (Brother of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has lived here for 18 months and during that time she has received superb care and her condition has progressed considerably. She is well fed, kept clean and loves the staff who care for her.


I have recommended the home to others and have no reservations in continuing to do so.

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Review from Margaret J (Friend of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every Friday and Sunday. I find Highfield a lovely warm place to visit. Staff are so friendly and very very kind and helpful.
My friend is so well looked after. I did my first coffee morning and loved it. Lots of lovely cakes. Everybody tucked in and I had a wonderful lovely morning.
I certainly did.
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Review from Les C (Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfield is an excellent care home. Staff are brilliant - excellent care. Food beautiful. Clean rooms. I love it here and would recommend to others.
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Review from Elaine M (Daughter of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and accommodating. Can't do enough to help. Would recommend Highfield to others.
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Review from D N (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, the care given to my mother we found to be exceptional! Always kind, always caring. In the last few days of her life, the staff were very supportive to us and gentle and kind to mum. It may not be the smartest care home but that's not important, it's the people involved that counts. One
big family.
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Review from Janet B (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was really well looked after and respected by all the staff. It was a pleasure to go to visit her because I was always made to feel so welcome and the home had a warm and happy atmosphere. Nothing was too much trouble.
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Review from Ian G (Son of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at both Highfields and home visits through Care Solutions have been kind. Considerate and professional. Excellent service. Highfield facilities are also excellent.
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Review from Richard A (Son of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 6 months in the Highfield Care Home, and she was very happy here. The staff were wonderful with her, and gave her all the love and attention that she needed.
The home is spotlessly clean and the food that is provided always looked delicious, and I know that my mother always enjoyed
her meals there.
I was always content that my mother was receiving the best of care here.
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Review from Dorothy F (Sister of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother died on 7th January 2017 in a hospital.
His time at this care home, two and a half years was mostly in bed.
He always said he could not fault the care home.
All the staff were excellent.
I visited him every day and the staff were caring and attentive, always helpful in every way.
I don't
know how they managed with all the problems of the patients.
The lady who was in charge of the home said this was his home and kept him cheerful.
Nothing was a bother and the staff missed him. Thank you all.
I raised over £300 for the Residents Fund.
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Review from J G (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam receives excellent care at Highfield. Activities are great. Food is excellent and so is the care she receives.
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Review from C H (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after in the care home. The staff are all lovely and friendly and it has a nice family atmosphere. I have peace of mind having my mother stay at the Highfield and know she is well looked after and cared for.
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Review from Angela G (Relative of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in the Highfield Care Home for 3 years now very happy with everything. When taking out for the day always wants to get back to the place she calls home, music to our ears. Staff are fantastic always willing to help if an issue needs sorting, always a happy atmosphere when we
walk in. We couldn't have asked for a better home for my mother-in-law.
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Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.358 for Highfield Care Home is calculated as follows: ( (151 Excellents x 5) + (96 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 282 Ratings = 4.358
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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