Highfield Care Home

The Meadowings, Yarm TS15 9XH
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9.4 112 Reviews
  • Highfield Care Home, Yarm
Highfield Care Home, located in the historic town of Yarm, provides personalised residential and residential dementia care to older people.

The comfortable home has plenty of well designed areas for residents to relax, socialise and unwind. The garden, hobby room and patio area make great places for residents to pursue hobbies and interests as well as spend time with their loved ones.

Highfield boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Highfield to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The care team at Highfield takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, the team also encourages residents to take an active role in the Yarm community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1108

These prices are only a guideline, please contact Highfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Hesslewood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Highfield Care Home Reviews (112)

9.4

Highfield Care Home has a Review Score of 9.4 (9.358) out of 10, based on 24 reviews in the last 2 years.
Over all time Highfield Care Home has 112 reviews.

Overall Experience
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Date Published
  • 112
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Reviewer Connection to Highfield Care Home
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  • 24
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Total of 112, showing 21-40
Review from Julie S (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has lived here over two years and is settled and content. The staff are friendly.
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Review from M S (Wife of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed respite for my husband who has Parkinson's and dementia and I was very pleased to find such a care home for him - they looked after him very well and I thank them very much for their care and support.
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Review from K H (Husband of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Think my wife was on dementia wing.
She has not got dementia.
Staff were always very busy.
She felt isolated and waiting a while.
She felt out of place.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Highfield Care Home

Thank you for taking the time to leave a review of Highfield Care Home. I am sorry to hear that you feel that the care your wife received was not how you feel it should have been. All our staffing dependencies are reviewed monthly or beforehand if there have been any changes to our residents' needs. The current staffing levels we are working on are sufficient for the residents' needs who live in the home. I am sorry to hear that your wife felt isolated and out of place. We strive for a high level of inclusion within our home and daily activities for all residents. We do have a robust system for new admissions into the home, by communicating that we are a Dementia Residential home, completing show-arounds and a pre-assessment to ensure that we can meet their needs prior to moving into Highfield Care Home. If you would like to arrange a meeting with the Home Manager to discuss concerns in more detail please contact the home directly so we are able to arrange this at a date and time that would be suitable for you. Once again thank you for taking the time to leave us a review.

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Review from H M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I just don’t understand the 5-star reviews, this care home is lacking in so many areas. There are some lovely carers, however, my dad is not being cared for as I would like for him to be. The food has been atrocious, with no chef for weeks and residents lived off sausage rolls, beans and frequent takeaway
pizza. There is no nutritional value to the food.
The home smells permanently and is often dirty. There are not enough staff for residents and we often find dad sitting in dirty underwear, only getting attention when my mum raises the need. Teeth and fingernails are not cleaned regularly. Recently underwear with excrement in them have been found twice in his drawers, no one knows how it is getting there. The whole place needs a huge shake-up. There is a new manager and I hope she makes changes (the last one was totally ineffective and rarely seen). I couldn’t recommend it to anyone.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Highfield Care Home

Thank you for taking the time to leave a review of Highfield Care Home. I am sorry to hear that you feel that the care your dad receives is not how you feel it should be. You feel there is no chef, and the food is of no nutritional value. We currently do have a chef and a head chef is onboarding. The menus are developed to ensure the correct nutritional value is given. We do on occasions have a takeaway; this is usually when it has been requested by our residents. All our staffing dependencies are reviewed monthly or beforehand if there have been any changes to our residents' needs. The current staffing levels we are working on are sufficient for the residents' needs in the home. I am sorry to hear that you feel the home smells and is dirty. We have recently had our flooring replaced in the corridors, lounge and dining areas and the home has recently undertaken a redecoration in all communal areas. The Home Manager undertakes regular daily walk-arounds in the home to ensure that the cleanliness meets the high standards we would expect. If you would like to arrange a meeting with the Home Manager to discuss concerns at a date and time that is suitable for you, contact the home directly so we are able to arrange this. Once again thank you for taking the time to leave us a review.

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Review from Jason A (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are totally and utterly amazing, each and every one of them.
I feel so much better knowing that these people are looking after my beautiful mum.
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Review from M W (Sister of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Highfield Care Home for almost 3 years. During this time her care has been excellent. The staff are all very caring and attentive. She is always kept very clean and tidy. She enjoys the meals and seems to be completely at ease and happy in the environment. I visit her often
and I am always welcomed by the staff. The atmosphere is very homely. The Home is always very clean and tidy. I feel I am extremely lucky that she has been placed in Highfield. I have great admiration for the staff. The Manager, his Deputy, and the Administrator are always available and willing to help me with any concerns I may have.
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Review from W Y (Wife of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact, everyone has been friendly and helpful. There always seems to be a happy atmosphere. I have noticed how skilfully the staff deal with difficult patients. When my family visit there is always a cheerful smile as we are let in and usually a comment about our family resident.
I know my husband has appreciated the good food here and if applicable the staff offer a drink to us. Thank you all!
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Review from Simon E (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise Highfield Care Home enough. All Dad's needs are met and I find all staff pleasant, friendly and efficient. No complaints here.
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Review from P H (Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff. I like living here.
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Review from P B (Son of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam spent her last three months at Highfield, she had suffered from dementia for a number of years and was recovering from a bad fall. The staff at Highfield made her very welcome. The care she received from all the staff was excellent. They not only looked after mam through a very difficult time but
also the family making our visits pleasant happy times with fun and laughter. Thank you Highfield for the love, friendship and care given to mam
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Review from Jason A (Son of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management are fantastic, helpful, kind, polite and respectful. They cannot do enough to assist.
The staff, in general, are a credit to your company.
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Review from Steven P (Son of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were admitted to Highfield at the start of January 2023 and the experience both they and I have had has been excellent. The level of care, support and understanding of their personal circumstances has been outstanding and the staff are so caring, patient and flexible with them. Anything
they need is catered for, the home is clean and well looked after and management are available and accessible.
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Review from D H (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love everything, staff, care home etc!
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Review from Tony E (Son of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care during her brief stay in the home. The compassion and understanding of the staff are first-class.
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Review from Vicky E (Granddaughter of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff provided excellent care to my nana during her stay. I very much appreciated their personalised approach and the information they provided.
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Review from Laura H (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is being well cared for by all staff. Assisted with all personal care needs, appears happy and comfortable. No concerns. Staff are nice and friendly.
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Review from Gary H (Husband of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While spending time with my wife during the festive season, the home provided such a lovely experience and atmosphere. My wife was looked after so well, all staff are a credit to the company.
I would recommend this home to anyone wanting to put their family member in such a caring place, food hygiene
and first-class overall experience in a sad situation.
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Review from Kendra L (Daughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment I visited I knew this was the place for my mum. The staff are amazing, friendly and happy.
Nothing is too much trouble and they always have a smile on their faces.
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Review from Jane B (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy New Year to you wonderful carers.
Thank you for treating my father with such kindness and respect.
You lifted a burden from our heavy hearts when you took him in.
You are all amazing, and I will miss visiting my dad there and chatting with the staff and one lovely resident in the garden.
Unfortunately,
my dad passed away on November 12th at the hospital.
Thank you all from the bottom of my heart
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Review from C H (Sister of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring. They take an interest in the client's interests and try to focus on them. If any significant event I am informed by email as soon as possible. (I live in Australia so it is difficult to have any close contact)
The staff are kind and considerate towards me, which I appreciate,
and it helps me to avoid worrying too much about my brother. Many thanks.
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Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.358 for Highfield Care Home is calculated as follows: ( (151 Excellents x 5) + (96 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 282 Ratings = 4.358
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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