Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.6 107 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 80 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1310
  • Self-Funded Nursing Dementia Care: from £1360

These prices are only a guideline, please contact Kingston Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kim Lawson (Manager)

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (80)

Kingston Court Care Home Reviews (107)

9.6

Kingston Court Care Home has a Review Score of 9.6 (9.599) out of 10, based on 38 reviews in the last 2 years.
Over all time Kingston Court Care Home has 107 reviews.

Overall Experience
  • 76
  • 28
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Date Published
  • 107
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Reviewer Connection to Kingston Court Care Home
  • 38
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  • 10
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  • 1
  • 1
  • 1
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Total of 107, showing 81-100
Review from James T (Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having recently spent two weeks in Kingston Court after being discharged from hospital I would like to thank the staff who were very polite, and friendly. They were very helpful at all times and I was well looked after.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. We are pleased that your stay was a pleasant one and wish you all the very best.

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Review from Manfred F (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Kingston Court Care Home for several weeks. He was not an easy man to please and even at 92, he found it difficult to accept his limitations and poor health. I found all the staff and management went out of their way to do everything possible to please Dad and engage him in the activities.
He was well cared for mentally and physically and was treated with compassion and understanding.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your lovely words. We really appreciate the feedback from you. Thanks again.

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Review from K N (Daughter of Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Kingston Court are hard-working, friendly, extremely caring and helpful. My mum has been treated with dignity and cared for to a very high standard. Nothing is too much trouble. It's very reassuring to know my mum is safe and being well looked after.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you very much for your kind words. The staff team do work really hard to ensure all our residents are well looked after and we really appreciate the feedback. Thank you.

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Review from Patrick D (Friend of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Kingston Court on many occasions to see my friend and I always find the overall standard excellent. In the UK, we need many more care homes to the standard of this place! The staff are all most caring and helpful to the residents. Management clearly take a personal interest, not only
in each resident but, in the overall standard of the home.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your lovely review. Our staff here at Kingston Court aim to ensure a good standard of care for all our residents. We take feedback very seriously and always strive to improve. Thank you.

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Review from Vivienne S (Daughter-in-law of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff whatever their level of responsibility and role were thoroughly committed to providing excellent care and consideration with warm humanity.
There was always a perceptible sense of positivity in very difficult circumstances during my mother-in law's final weeks. Every care was taken
with her physically, ensuring that she was clean, looked after and retained all dignity possible. My mother-in-law was encouraged to mix with other residents and engage in the offered activities which gave her some cheer in difficult times. When this was no longer possible, the staff showed considerable sensitivity and professionalism which her relatives found very touching and supportive. We can not thank the staff involved in her day-to-day care enough for all that they gave her in so many ways during her stay with them.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for the lovely review and I will certainly relay this feedback to our team. The staff team work tirelessly to ensure that all our residents are looked after in a way that we would all like to be looked after and I am pleased that you were happy with the care delivery to your loved one. Thank you again for such positive feedback.

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Review from C C (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you. I'm so grateful that Mum found her way to you as your care, strength and kindness were outstanding. Mum was not keen to move to a home but when she needed that level of support, you reached out and calmly, quietly, tirelessly gave Mum just what she needed - smiles, washes, clean room, custard,
biscuits and above all - dignity.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. They are very much appreciated. Feedback is important to us, not just for praise but to look at ways in which we can improve our service. Our team are extremely dedicated and strive to provide a clean, happy and safe environment for all who come into Kingston Court

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Review from Christopher S (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care and kindness you have given the resident. She could not have been in a better place or been better looked after.
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Review from Sandra C (Niece of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout my aunt's stay at the home, she was cared for in an excellent manner. I had no concerns where staff were concerned. Any queries I had were swiftly dealt with by the manager.
If I had any concerns, it would be I would have liked my aunt to have had more days out but I understand due to staffing
and the nature of the illness, I know it was not possible.
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Review from M M (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was stepped down into an interim bed following an inpatient stay at the hospital.
From the start, she was treated with dignity, respect and cared for well.
Her family were listened to with respect.
They provided excellent end of life care for my mother. The room and common areas were super
clean.
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Review from Mike Q (Son of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent 10 days in Kingston Court after being 'fast-tracked' from hospital for end-of-life care. (The hospital suggested Kingston Court, having established there was a bed available.) The service and care provided can only be described as outstanding in every respect. The transfer administration was
swift and the staff were friendly and very helpful at a stressful time for my father and the rest of the family. We spent a lot of time with Dad until he passed away. The nursing and care staff were exceptional throughout and we couldn't have asked for more. Everyone we met was attentive, caring and professional and Dad was made as comfortable as possible with highly effective pain management. Visiting family were also looked after tremendously well, with compassion and frequent offers of food and drink: nothing was too much trouble. When the end came, the support was superb and the staff could not have been more thoughtful or kind. A first-class service!
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Review from L P (Daughter of Resident) published on 25 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted from hospital having been a resident at another home.
We were offered permanent residency which we were pleased to accept. Mum's care was exceptional from the beginning. The nursing staff and carers were professional and kind and gave us all unstinting support. Mum was at Kingston
Court for 10 months and although very tired and weak towards the end nothing was ever too much trouble. From first visit to last her care was excellent.
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Review from Alli W (Daughter of Resident) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
During a very difficult and upsetting time with my Dad's illness, we were offered a room in Kingston Court for him to help him get back on his feet. What a fantastic place...as soon as you walk in the atmosphere is so nice and relaxed and very organised. We were talked through everything that would
be happening and any questions were answered in a very reassuring way.
The staff are lovely and work as a team and nothing is too much trouble for them. Every one of them were smiley and really seemed to enjoy their job which is so nice for the residents. Kingston Court itself is beautifully furnished with different decor in each room and the residents can take their own TV or items from home which I thought was very special. Everywhere was spotlessly clean and tidy and it was such a relaxed place to sit with Dad. Every day there is a different entertainment for the residents from flower arranging, bingo, movie days, pamper days, the list goes on.
I didn’t know a place like this existed. Thank you.
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Review from James R (Brother of Resident) published on 26 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been resident in Kingston Court for six months during which time her health has improved beyond all expectation. The staff have been very supportive, friendly and efficient providing not only health care but equally important social and welfare support that has contributed so much to my
sister's progress. The lady who is leaving Kingston Court is able to do so thanks to them.
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Review from Jenny C (Daughter of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum had been a resident for nearly 3 years and unfortunately, we lost her on 23rd Of April 2018.
We cannot commend enough the love, dignity, respect and care that she received. As a family, it was with heavy hearts when she had to go into a nursing home but we were made to feel that it was our home
too and the staff became part of our extended family. We had some low times but humour, laughs and fun were never far away and this was down to the wonderful carers and nurses, lots of whom are still in touch.
Visiting daily meant that we were aware of Mum's medical needs and care, something we are grateful for as her best interests were paramount to us.
Finally but very importantly was her end of life care which we will never forget. Such compassion, love and respect for our much loved Mum was amazing.
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Review from Alec F (Son-in-law of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law moved into Kingston Court Care Home for palliative care in December 2017, after being diagnosed with advanced lung cancer. He was there for three weeks.


The care home was both friendly and welcoming. Senior Management wanted it to feel like home, proved to be attentive and tried

to meet all my father-in-law's needs.


Care staff were all friendly and attentive, with a positive, supportive approach, always trying to do what the he wanted. My father-in-law was treated with respect and dignity at all times.

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Review from P A (Sister of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think my brother can be stubborn at times with his illness but at times when I visit him, he looks as though he has not been cleaned very well and shaved, I know if he says no then they can't do it but I think they are other ways to achieve this otherwise everything is ok.
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Review from Barry N (Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really great home mum got the care she needed.
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Review from Elizabeth S (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this care home to anybody who needs to go into a home.
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Review from Janet W (Wife of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was only with you for 2 weeks before he passed away.
I cannot say thank you enough for the care he received during this time.
The staff were brilliant - they also supplied us with tea and coffee and sandwiches to keep us going which was a great help during this difficult time.
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Review from Mary L (Sister of Resident) published on 13 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention all staff gave to my brother in his final days were excellent.
He was in 5 days and was cared for with dignity.
Nothing was too much trouble for anyone.
I would highly recommend if anyone needed their loved one cared for.
My brother was confined to his bed, so didn’t get
to do the activities, but I noticed the other residents enjoyed theirs.
Thank you, Kingston Court.
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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Kingston Court Care Home is calculated as follows: ( (304 Excellents x 5) + (93 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 426 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Lawson

Job Title: Home Manager Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Court Care Home to verify any information. View our terms and conditions. Kingston Court Care Home has an Enhanced Service - more info.