Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.5 112 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided by Kingston Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Kingston Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kingston Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kim Lawson (Manager)

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • Visitors are always welcome at Kingston Court. Visit through the main reception and a member of the team will be happy to assist you.

Parking

  • Parking available at the front of the care home. Vehicles and property left at owners risk.

Kingston Court Care Home Reviews (112)

9.5

Kingston Court Care Home has a Review Score of 9.5 (9.490) out of 10, based on 40 reviews in the last 2 years.
Over all time Kingston Court Care Home has 112 reviews.

Overall Experience
  • 78
  • 29
  • 3
  • 0
  • 2
Date Published
  • 112
  • 10
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  • 40
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Reviewer Connection to Kingston Court Care Home
  • 40
  • 16
  • 10
  • 8
  • 7
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 61-80
Review from Shirley W (Relative of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always friendly and helpful. They cared for both my mum and my husband exceptionally well. The staff also kept you well informed about my mum and husband.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review; it is much appreciated. Kind Regards.
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Review from Julia D (Sister of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at the home has been so friendly, welcoming and helpful - office staff, care workers, cleaners and nurses - all have a chat and a smile.
I am happy that my sister has so many kind people caring for her.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated. Kind Regards
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Review from Richard P (Son of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mam was in Kingston Courts care for about 18 months until she passed away. She had the best possible care and a safe place to call her home. All staff have been brilliant even going above and beyond on occasions with COVID and our mam's condition. I would say they were family when we weren't allowed
to attend, thank you very much for caring for our mam.
Reply from Sheena Kidd, Home Manager at Kingston Court Care Home
Thank you so much for your kind words during such a difficult time. The staff really appreciated your comments. S Kidd
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Review from Christine W (Daughter of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good atmosphere at Kingston Court with lovely staff. Welcoming, friendly and always helpful. They made us feel better at such a stressful time. Our mum came to this place unplanned and I'm so glad she did. Good memories, she was comfortable here. I haven't completed all ratings because she wasn't
eating and neither could she join in with activities due to her condition.
Reply from Sheena Kidd, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
Kind Regards Sheena Kidd
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Review from Kevin H (Son of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Kingston Court for a short period. I can honestly say from the day he entered until his passing, the management and staff went above and beyond to make my dad and our family feel welcome and nothing was too much bother. I was amazed how all the nurses and carers with their busy schedules
found time to really get to know Dad. Our family wish to thank them all for everything and for allowing us to spend the last few hours with Dad.
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you so much for your kind words, during such a difficult time for you and your family.
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Review from Gordon O (Nephew of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, always a friendly welcome. Safety is always a priority. All staff appear to treat patients and visitors with concern and dignity. It may be difficult but food and drinks can be quite cool. The laundry can be haphazard, however, all staff are kept busy and seem to do their utmost to help.
Reply from Sheena Kidd, Home Manager at Kingston Court Care Home
Thank you so much for your kind review, I will discuss the issues you mention with the staff involved. Kind regards Sheena Kidd
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Review from Neil H (Son of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant with helpful staff.
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you for your kind words, the staff at Kingston Court strive on upholding the values and professionalism.
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Review from Julie H (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and caring to all residents. This past pandemic year has been handled to the highest standard to keep everyone safe. It has been difficult not seeing my mum, but her safety is more important.
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you for your kind comments. It has been lovely to have the friends and families return and to see the benefits that this has had for our residents.
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Review from L P (Granddaughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great communication and updates. Staff are friendly.
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you so much for your kind comments. The staff at Kingston Court strive to provide the best care. It has been outstanding to see friends and family return to Kingston Court and the impact that…read more
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Review from J B (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All checked in a door, gown on, mask and gloves. Then had coronavirus tests done. Then forms to fill in. Afterwards went to see Mam fast asleep but peaceful. Wish I could hug her and kiss her, but not allowed. When will this horrid virus be finished?
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you for your kind comments. It has been outstanding to see friends and family return to Kingston Court and the impact that this has had on the residents.
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Review from John G (Son of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted to Kingston Court from Cumberland Infirmary at the end of August 2020. This was initially intended as a period of assessment but, owing to further spells in hospital, periods of lockdown quarantine, and difficulty in finding a suitable alternative care home, she remained at Kingston
Court and is now a permanent resident.
Throughout that most difficult period, during which her mental condition has greatly deteriorated, it has been a real comfort for me to know that my mother is receiving the best possible care. I have been able to speak to her regularly via Facetime and it became obvious from the outset that the nursing and care staff are extremely caring and compassionate. Last week was the first time I was able to go beyond the reception area and visit my mother. My first impressions of Kingston Court reinforced the limited knowledge I had already gained and I have every confidence that she is in the most capable hands.
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you for your kind words, we at Kingston Court aim to provide the best possible care whether the resident is an interim or a permanent. Your mother has settled and has now become a cherished…read more
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Review from C B (Niece of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is well cared for, and his needs are met. He knows where he is and requested to stay in the care home. He tells me he is very comfortable, feels safe and is well looked after.
Reply from Colin Graham, Home Manager at Kingston Court Care Home
Thank you for your comments, we strive to ensure that our residents receive the best available care.
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Review from S M (Friend of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always found the staff very kind and caring. I was able to visit whenever I wanted it was never a problem.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you for your feedback following your recent experience at our home. We appreciate you taking the time to let us know how we are doing.
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Review from Josephine B (Sister of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much appreciation to all the staff at Kingston Court for the kindness, care and attention given to my sister over the last months of her life. A very difficult time for all made even more difficult due to the Covid situation. All the family, along with myself, want to thank all the staff for the care
and understanding shown towards us all.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you so much for your kind words. Our staff work extremely hard to ensure all our residents are looked after to a high standard.
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Review from Evelyn N (Daughter of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, nothing is any trouble. Lovely and friendly, always keeping me up to date how Mam was doing. Even at this time of the virus, they went the extra mile to take care of the residents. I never had any anxieties about leaving Mam when I was away. Sadly Mam passed away recently and
I can't thanks everyone enough for taking care of her to the end. It was a pleasure knowing everyone.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you so much for the lovely feedback. It is very much appreciated and I will certainly pass this on to all of the team.
It was a pleasure working with you all too.
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Review from S R (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been here since Christmas. He is well looked after and the home is pleasant and clean. His room is ok although, because of the number of domestic residents, the alarms are always going off and the home is noisy for my dad. He had settled there and they have managed his nursing needs very
well. They locked down early because of Co-vid and have done well to manage the extreme difficulties it has persisted.
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Review from D B (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have gone above and beyond by living-in during the Covid 19 pandemic. They look after my father very well, keeping to a high standard of personal care. They carefully listen to his wishes, despite his limited ability to easily communicate.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you for your review. Your feedback is really important for us to be able to look at improvements throughout.
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Review from R C (Brother of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is always clean and tidy when we visit. Her room and surroundings are also clean. The staff are helpful and we are informed of any changes in my sister's condition.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you for your review. Your feedback is very important for us to plan on continual improvements.
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Review from L C (Niece of Resident) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been extremely well cared for, and all the staff have been brilliant, I can't thank them enough. I would also like to thank you for the lovely, thoughtful photo you sent; I must admit it had me in tears. Thank you so much. Please take care all through this difficult time and hope to see
you all soon, God Bless you all.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you so much for your kind words. I know it is difficult at this time when you cannot get to visit but our staff will continue to take good care of your loved one, as they always try to do.…read more
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Review from C S (Husband of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even before the lockdown I was very very happy with the excellent care my wife received at Kingston Court. During the lockdown I have contacted the home by telephone every day and have been kept fully up to date with everything.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home
Thank you so much for your kind words. Our staff work extremely hard to ensure all our residents are looked after to a high standard.
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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.490 for Kingston Court Care Home is calculated as follows: ( (307 Excellents x 5) + (97 Goods x 4) + (21 Satisfactorys x 3) + (6 Poors x 2) + (18 Very Poors x 1) ) ÷ 449 Ratings = 4.49
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Lawson

Job Title: Home Manager Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Court Care Home to verify any information. View our terms and conditions. Kingston Court Care Home has an Enhanced Service - more info.