Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.6 107 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 80 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1310
  • Self-Funded Nursing Dementia Care: from £1360

These prices are only a guideline, please contact Kingston Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kim Lawson (Manager)

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (80)

Kingston Court Care Home Reviews (107)

9.6

Kingston Court Care Home has a Review Score of 9.6 (9.599) out of 10, based on 38 reviews in the last 2 years.
Over all time Kingston Court Care Home has 107 reviews.

Overall Experience
  • 76
  • 28
  • 2
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Date Published
  • 107
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Reviewer Connection to Kingston Court Care Home
  • 38
  • 16
  • 10
  • 8
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  • 4
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 107, showing 61-80
Review from Gordon O (Nephew of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, always a friendly welcome. Safety is always a priority. All staff appear to treat patients and visitors with concern and dignity. It may be difficult but food and drinks can be quite cool. The laundry can be haphazard, however, all staff are kept busy and seem to do their utmost to help.
Reply from Sheena Kidd, Home Manager at Kingston Court Care Home

Thank you so much for your kind review, I will discuss the issues you mention with the staff involved. Kind regards Sheena Kidd

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Review from Neil H (Son of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant with helpful staff.
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind words, the staff at Kingston Court strive on upholding the values and professionalism.

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Review from Julie H (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and caring to all residents. This past pandemic year has been handled to the highest standard to keep everyone safe. It has been difficult not seeing my mum, but her safety is more important.
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind comments. It has been lovely to have the friends and families return and to see the benefits that this has had for our residents.

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Review from L P (Granddaughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great communication and updates. Staff are friendly.
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you so much for your kind comments. The staff at Kingston Court strive to provide the best care. It has been outstanding to see friends and family return to Kingston Court and the impact that this has had on the residents.

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Review from J B (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All checked in a door, gown on, mask and gloves. Then had coronavirus tests done. Then forms to fill in. Afterwards went to see Mam fast asleep but peaceful. Wish I could hug her and kiss her, but not allowed. When will this horrid virus be finished?
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind comments. It has been outstanding to see friends and family return to Kingston Court and the impact that this has had on the residents.

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Review from John G (Son of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted to Kingston Court from Cumberland Infirmary at the end of August 2020. This was initially intended as a period of assessment but, owing to further spells in hospital, periods of lockdown quarantine, and difficulty in finding a suitable alternative care home, she remained at Kingston
Court and is now a permanent resident.
Throughout that most difficult period, during which her mental condition has greatly deteriorated, it has been a real comfort for me to know that my mother is receiving the best possible care. I have been able to speak to her regularly via Facetime and it became obvious from the outset that the nursing and care staff are extremely caring and compassionate. Last week was the first time I was able to go beyond the reception area and visit my mother. My first impressions of Kingston Court reinforced the limited knowledge I had already gained and I have every confidence that she is in the most capable hands.
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind words, we at Kingston Court aim to provide the best possible care whether the resident is an interim or a permanent. Your mother has settled and has now become a cherished member of the Kingston Court family.

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Review from C B (Niece of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is well cared for, and his needs are met. He knows where he is and requested to stay in the care home. He tells me he is very comfortable, feels safe and is well looked after.
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your comments, we strive to ensure that our residents receive the best available care.

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Review from S M (Friend of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always found the staff very kind and caring. I was able to visit whenever I wanted it was never a problem.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your feedback following your recent experience at our home. We appreciate you taking the time to let us know how we are doing.

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Review from Josephine B (Sister of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much appreciation to all the staff at Kingston Court for the kindness, care and attention given to my sister over the last months of her life. A very difficult time for all made even more difficult due to the Covid situation. All the family, along with myself, want to thank all the staff for the care
and understanding shown towards us all.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. Our staff work extremely hard to ensure all our residents are looked after to a high standard.

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Review from Evelyn N (Daughter of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, nothing is any trouble. Lovely and friendly, always keeping me up to date how Mam was doing. Even at this time of the virus, they went the extra mile to take care of the residents. I never had any anxieties about leaving Mam when I was away. Sadly Mam passed away recently and
I can't thanks everyone enough for taking care of her to the end. It was a pleasure knowing everyone.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for the lovely feedback. It is very much appreciated and I will certainly pass this on to all of the team.
It was a pleasure working with you all too.

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Review from S R (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been here since Christmas. He is well looked after and the home is pleasant and clean. His room is ok although, because of the number of domestic residents, the alarms are always going off and the home is noisy for my dad. He had settled there and they have managed his nursing needs very
well. They locked down early because of Co-vid and have done well to manage the extreme difficulties it has persisted.
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Review from D B (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have gone above and beyond by living-in during the Covid 19 pandemic. They look after my father very well, keeping to a high standard of personal care. They carefully listen to his wishes, despite his limited ability to easily communicate.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your review. Your feedback is really important for us to be able to look at improvements throughout.

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Review from R C (Brother of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is always clean and tidy when we visit. Her room and surroundings are also clean. The staff are helpful and we are informed of any changes in my sister's condition.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your review. Your feedback is very important for us to plan on continual improvements.

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Review from L C (Niece of Resident) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been extremely well cared for, and all the staff have been brilliant, I can't thank them enough. I would also like to thank you for the lovely, thoughtful photo you sent; I must admit it had me in tears. Thank you so much. Please take care all through this difficult time and hope to see
you all soon, God Bless you all.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. I know it is difficult at this time when you cannot get to visit but our staff will continue to take good care of your loved one, as they always try to do. Hopefully, it won't be too long before visiting can be arranged again.
Until then, we will continue to keep you updated.

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Review from C S (Husband of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even before the lockdown I was very very happy with the excellent care my wife received at Kingston Court. During the lockdown I have contacted the home by telephone every day and have been kept fully up to date with everything.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. Our staff work extremely hard to ensure all our residents are looked after to a high standard.

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Review from J K (Wife of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transported to Kingston Court directly from hospital in September 2019. He has cancer and is unable to walk and has other ailments too. My family and I have been amazed at the excellent care he is receiving and are so thankful to all the staff for their expertise, professional care, kindness
and compassion and we are so thankful that a room at Kingston Court was available when he needed it.
During lockdown, the staff have been simply excellent.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your lovely words. We are never perfect but can assure you that the staff here work very hard to ensure a good standard of care is given. Thanks again.

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Review from K D (Son of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Really nice staff. Just spot on. Thank you.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. They are very much appreciated.

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Review from Stephen C (Son of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received the best care I could have possibly hoped for right up to the end of her life. The management, nurses and care staff were compassionate, caring, friendly but most of all treat my mum with dignity. This care home is a prime example of what care should look like to the elderly and vulnerable
and I will be eternally grateful for this.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your lovely words. We will always try to maintain a good standard here at Kingston Court. Thank you

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Review from Kathryn L (Daughter of Resident) published on 21 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the short time, my mother was at Kingston Court, she was treated with respect and boundless care and compassion, especially from the staff nurses, though all the staff was friendly and supportive. As a family, we felt confident about leaving my mother at Kingston Court and they provided a safe,
caring and professional environment for her until her passing.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for the lovely words. Our staff are a good team who aim to ensure our residents stay here, as well as family interaction, is a homely and comfortable one.

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Review from Michelle S (Daughter of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Kingston Court in his final few weeks of life, as we had begun to find caring for him as a family, at home, just too difficult. The staff were absolutely fabulous. They were brilliant with my dad - offering comfort and reassurance when he needed it most. They welcomed us as
a family and allowed us to visit at any time, day or night - and in his final few days, they were so kind, letting us stay with him, so he was not on his own or afraid when he passed away. Having onsite nursing staff was truly a blessing. They knew when he needed to see a doctor and had a great understanding of his health needs. I would not hesitate to recommend Kingston Court to families. I felt comfortable with dad being there as I knew he was in good hands. They treated him with dignity and respect. Nothing was too much trouble.
Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. You were all part of the family here at Kingston Court. Thank you.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Kingston Court Care Home is calculated as follows: ( (304 Excellents x 5) + (93 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 426 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Lawson

Job Title: Home Manager Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Court Care Home to verify any information. View our terms and conditions. Kingston Court Care Home has an Enhanced Service - more info.