Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.6 107 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 80 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1310
  • Self-Funded Nursing Dementia Care: from £1360

These prices are only a guideline, please contact Kingston Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kim Lawson (Manager)

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (80)

Kingston Court Care Home Reviews (107)

9.6

Kingston Court Care Home has a Review Score of 9.6 (9.599) out of 10, based on 38 reviews in the last 2 years.
Over all time Kingston Court Care Home has 107 reviews.

Overall Experience
  • 76
  • 28
  • 2
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Date Published
  • 107
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Reviewer Connection to Kingston Court Care Home
  • 38
  • 16
  • 10
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  • 1
  • 1
  • 1
  • 1
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Total of 107, showing 41-60
Review from C B (Daughter-in-law of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Keep up the good work.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.

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Review from Emily C (Granddaughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been amazing looking after my grandfather while he is there. Cannot fault them, just wish there were more of them, so they weren't so understaffed.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.

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Review from Diane J (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was asked if I agreed for my mother be transferred to a care home for end-of-life care from the hospital, I was initially concerned. I asked if I could visit the care home and was immediately told that I could. As the home was within the grounds of the hospital, I was able to do this quite quickly.
The staff were welcoming and cheerful, the environment was clean and homely looking and I was shown two rooms which were available at that time. Mum was transferred the same day and I have never regretted the decision. As a family, I feel we were all supported as Mum reached her final days. Staff were caring and looked after Mum as I would have done if I had been able. We were able to decorate her room with pictures and items from home. The nursing staff kept us informed every step of the way. I feel that staff genuinely cared about us all. When she passed the nursing staff continued to support us, helping with organising a funeral director and answering a million questions.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.

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Review from A R (Daughter of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Kingston Court Care Home for a number of years now. She is settled and likes the carers, who care about their charges. The manager has always got time to discuss things and the nurses will discuss Mam's care plan if I am worried about anything. I feel confident she is well cared for
and happy.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.
Home Manager.

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Review from W A (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartful thanks to all the staff for the care that both my parents received during their time at Kingston Court. During what were difficult times over the last couple of years staff showed their care, compassion and love for my parents as individuals and as a couple. That support extended to me and
the rest of the family too.
Staff from all departments contributed to their care in a professional manner, and I know there were many people who contributed and played a part in supporting them.
Towards the end of my parents' lives it was sometimes the short conversations that they had with staff that the individual staff member wanted me to know about, and this was so reassuring. There was also constant checking that I was OK. I knew my parents were in safe hands.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.

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Review from A R (Son of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, always willing to help or answer any questions.
Clean and secure home.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.

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Review from Alison B (Niece of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I just wanted to comment on how lovely all of the staff have been. They are really caring and professional at all times despite my aunt being challenging at times.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.

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Review from Keith J (Son of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingston Court Care Home really care! My mum has only been discharged from hospital for a short time and already we know we made the right choice. My wife and I arranged a meeting with the care home manager within a week of my mum arriving there to discuss her ongoing care needs. We ended up meeting
both the Manager and Deputy Manager and they couldn't have been more helpful. Suffice to say that both my wife and I came away from the meeting feeling we had received more help, guidance and advice in the space of an hour, than we had received from the NHS and the social care system in the seven and a half years we had been looking after Mum at home. The room that Mum is now in is clean and airy and she is far more settled than she has been in a long time. I know it's early days but all the staff seem friendly, helpful and extremely caring which is what you want in a care home.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you very much for your review it means a lot.

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Review from L O (Wife of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident on an interim basis whilst awaiting adaptations to our home in order to maintain full twenty-four-hour nursing care. The management and care of my husband have been beyond my expectations. Staff are empathetic and always professional. However, a recent incident where an
open conversation with a member of staff was overheard and reported by a relative erroneously about the content/context of our conversation. In order to minimise people repeating my conversations, I will now keep my husband's door closed.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.

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Review from H P (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor cleanliness on ground floor/old food on chairs, drink spilt up the wall? When? It looks old.
Insects crawling on corridor floor eg: woodlice. Carpet and chair dirty with spilt food in the room. The skirting board needs to be washed.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.

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Review from Julie M (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been in Kingston Court for 7 and a half years, in this time I have found my mam's care has been good. In the last few months, I have noticed a large turnover of staff and yet another manager who I have not met yet.
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Review from Stephen R (Friend of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were pleased to see our friend and fellow Christian well and in pleasant surroundings following her time in hospital. She is obviously settled and happy with the staff who were very helpful and attentive. The reception was well run and helpful, we were delighted that she is receiving the level of
care she needs. God bless.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.

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Review from Andrea H (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 10 months of her life at Kingston Court after a fall due to the deterioration in her dementia. It was extremely stressful particularly for my dad to relinquish her care to a nursing home after being Mum's carer for 12 years. The staff made this process so much easier for us. Compassion
and care is at the heart of this home and allowing my dad to be her essential carer and to stay active in her care daily really helped my dad during this transition.
Supporting us as a family in the last 4 days of my mum's life meant so much to us and being present when my mum died helped us at this difficult time. Staff are welcoming and approachable and nothing is a bother. The home is immaculate and my mum particularly enjoyed her meals and the fantastic birthday cake for her 80th birthday that was made by kitchen staff! I would not hesitate to recommend Kingston Court to anyone looking for care for a loved one.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.
Kind Regards.

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Review from Jenny B (Wife of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff made me very welcome whilst waiting for my husband to be transferred to the home from hospital. I was able to unpack his belongings just before he came in. We spent about 3 hours together during which time he enjoyed his dinner. Everyone is pleasant and it's a big comfort to me knowing he
will have care 24/7.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.

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Review from L T (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has had continued care throughout the Covid pandemic. She seems settled and content when we haven't been able to visit. It would be nice to have more updates from the home as to what goes on. It is sometimes very difficult to contact anyone, and when visiting resumed, it would have been nice
to have a conversation with someone.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated. Kind Regards.

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Review from Shirley W (Relative of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always friendly and helpful. They cared for both my mum and my husband exceptionally well. The staff also kept you well informed about my mum and husband.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated. Kind Regards.

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Review from Julia D (Sister of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at the home has been so friendly, welcoming and helpful - office staff, care workers, cleaners and nurses - all have a chat and a smile.
I am happy that my sister has so many kind people caring for her.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated. Kind Regards

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Review from Richard P (Son of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mam was in Kingston Courts care for about 18 months until she passed away. She had the best possible care and a safe place to call her home. All staff have been brilliant even going above and beyond on occasions with COVID and our mam's condition. I would say they were family when we weren't allowed
to attend, thank you very much for caring for our mam.
Reply from Sheena Kidd, Home Manager at Kingston Court Care Home

Thank you so much for your kind words during such a difficult time. The staff really appreciated your comments. S Kidd

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Review from Christine W (Daughter of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good atmosphere at Kingston Court with lovely staff. Welcoming, friendly and always helpful. They made us feel better at such a stressful time. Our mum came to this place unplanned and I'm so glad she did. Good memories, she was comfortable here. I haven't completed all ratings because she wasn't
eating and neither could she join in with activities due to her condition.
Reply from Sheena Kidd, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.
Kind Regards Sheena Kidd

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Review from Kevin H (Son of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Kingston Court for a short period. I can honestly say from the day he entered until his passing, the management and staff went above and beyond to make my dad and our family feel welcome and nothing was too much bother. I was amazed how all the nurses and carers with their busy schedules
found time to really get to know Dad. Our family wish to thank them all for everything and for allowing us to spend the last few hours with Dad.
Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you so much for your kind words, during such a difficult time for you and your family.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Kingston Court Care Home is calculated as follows: ( (304 Excellents x 5) + (93 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 426 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Lawson

Job Title: Home Manager Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Court Care Home to verify any information. View our terms and conditions. Kingston Court Care Home has an Enhanced Service - more info.