Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH

Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Pam Hamilton (Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access

Latest Care Quality Commission* Report on Kingston Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Kingston Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.511 for Kingston Court Care Home is calculated as follows: ( (101 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 176 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 14 Reviews ÷ 14.8 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Kingston Court Care Home has a Review Score of 9.5 (9.457) from 15 Reviews


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingston Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingston Court Care Home

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • more

My father-in-law moved into Kingston Court Care Home for palliative care in December 2017, after being diagnosed with advanced lung cancer. He was there for three weeks.

The care home was both friendly and welcoming. Senior Management wanted it to feel like home, proved to be attentive and tried to meet all my father-in-law's needs.

Care staff were all friendly and attentive, with a positive, supportive approach, always trying to do what the he wanted. My father-in-law was treated with respect and dignity at all times.

How likely would you be to recommend Kingston Court Care Home? Likely

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Average Rating:   4.4 out of 5

Really great home mum got the care she needed.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think my brother can be stubborn at times with his illness but at times when I visit him, he looks as though he has not been cleaned very well and shaved, I know if he says no then they can't do it but I think they are other ways to achieve this otherwise everything is ok.

How likely would you be to recommend Kingston Court Care Home? Likely

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Average Rating:   3.2 out of 5

I would recommend this care home to anybody who needs to go into a home.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My husband was only with you for 2 weeks before he passed away.
I cannot say thank you enough for the care he received during this time.
The staff were brilliant - they also supplied us with tea and coffee and sandwiches to keep us going which was a great help during this difficult time.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Each member of the staff cares about each resident. All rooms (and attached toilets and basins) are so tidy. Food and service are very good too. The costs of each resident are reasonable. This care provider, in my opinion, is the best in the area, between the border with Scotland and Penrith and the west of the county down to Whitehaven.
Being so close to the hospital is an added asset.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care and attention all staff gave to my brother in his final days were excellent.
He was in 5 days and was cared for with dignity.
Nothing was too much trouble for anyone.
I would highly recommend if anyone needed their loved one cared for.
My brother was confined to his bed, so didn’t get to do the activities, but I noticed the other residents enjoyed theirs.
Thank you, Kingston Court.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was resident at Kingston Court (EMI unit) for just over 5 years. Her personal care appeared excellent overall with her hygiene and nutrition needs appearing well met. The staff always greeted us with a smile and a warm welcome and the trained staff were great at communicating if there were any queries or issues.

The environment was lovely and clean without the 'care home odour' of many other establishments. Mum's room had an en-suite with basin and toilet and was pleasantly decorated, the activity co-ordinators also provide a great service from what we could see. For EMI residents, things have improved with a reduction in noise - doorbell/buzzer, however, I am aware that there are difficulties with residents being able to 'feel the sun' on their face. However, should the resident be bedridden requiring a low bed and crash mat - there is no way for them to see out of their room window, although there are full-length windows at the ends of the corridors. Maintenance needs a bit of a tweak too.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Very happy with the care that's provided for my mother. She's been in the home for 3 years now and I've never had any concerns. The staff are warm and welcoming and are a great help if we need anything.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I've been visiting Kingston Court for a few years now and can't complain about the level of care given. It's a welcoming home, very clean and tidy. My nana is really happy there her room is clean and there are always activities on offer. The menus are good too, the staff are there to help if you need anything thing or help with something.
It's a lovely place and I'm glad my nana is cared for here.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have, on a number of occasions, visited Kingston Court Care Home and have found all staff to be very welcoming and helpful. They treat the residents with care and respect and they and the manager always have time for a chat.

My friend has nothing but praise for the home facilities, carers and manager interaction.
I would definitely recommend this home to anyone looking for a care home for their relatives.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are always pleasant and lovely. Menus and activities are well placed around the home so I can see what is available for nana. The staff always keep the family informed about my nana's well-being. It's very homely and clean too.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy with the care my grandma receives. She has a good relationship with all staff members. Food looks lovely and her room is always kept tidy. She likes chatting to the staff and other residents and taking part in the activities that are offered.

How likely would you be to recommend Kingston Court Care Home? Likely

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Average Rating:   4.6 out of 5

I have visited my grandmother a lot and I was pleased to see that she's getting the care she deserves. A team of dedicated people work in this care home together to assure high standards and quality care. Every day there are various social activities organised such as garden parties, visits from the entertainer with music, they have also planned a visit from the ice cream van.

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

"It's the little things that make you feel warm and fuzzy; the kindness of the care home staff member giving me his personal mobile number, going upstairs to Dad's room and holding it by Dad's ear so I could wish my father a happy birthday. Thank you so much".

How likely would you be to recommend Kingston Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kingston Court Care Home