Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.5 112 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided by Kingston Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Kingston Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kingston Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kim Lawson (Manager)

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • Visitors are always welcome at Kingston Court. Visit through the main reception and a member of the team will be happy to assist you.

Parking

  • Parking available at the front of the care home. Vehicles and property left at owners risk.

Kingston Court Care Home Reviews (112)

9.5

Kingston Court Care Home has a Review Score of 9.5 (9.490) out of 10, based on 40 reviews in the last 2 years.
Over all time Kingston Court Care Home has 112 reviews.

Overall Experience
  • 78
  • 29
  • 3
  • 0
  • 2
Date Published
  • 112
  • 10
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  • 40
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Reviewer Connection to Kingston Court Care Home
  • 40
  • 16
  • 10
  • 8
  • 7
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
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  • 1
  • 1
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Total of 112, showing 1-20
Review from Susan B (Sister of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To everyone at Kingston Court, thank you all so much for the support and care use give my Brother John, it is second to none, also for the support use give me when I visit. Nothing is ever too much trouble for us. Always going the extra mile to provide help. Again, for the office staff, reception and
everyone involved at Kingston Court, I thank you.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Julia L (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursing home very clean and great care given.
Staff very attentive and go above and beyond, access to see relative at any time of day or night. My mother in law died on 08.10.25 and night nurse was so caring and handled with professionalism.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
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Review from M L (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Kingston court needs to up its standards to justify the cost.
Clothes going missing, personal items missing, the staff can only do so much but they are so understaffed it's ridiculous. They are taking care of the residents but it's just basic care due to lack of personnel on the floor. The food provided
is basic, and management haven't a clue as to what's going on in the home.
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Review from E Z (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Initial visit, appeared to be good, reality proved different - all aspects of care were poor
Food was invariably served cold and dad was unable to identify what he was eating - for example a grey cold splodge was supposedly mince.
You lost his clothes and left him to sit in boxer shorts.
His room
was dirty and suffocatingly hot.
His dressings were not changed in the 5 days he was in the home.
One male carer was particularly rough. One carer had to be spoken to by dad in her own language, as her grasp of English was so poor. The final day dad was there you gave him no pain relief whatsoever as the home had run out of paracetamol, a basic medication!
You lied about changing his catheter - it didn't happen. Dad's Controlled Drugs were not sent on to his new home and I had to travel back to collect them with no appropriate control. Dad, on leaving said of the home "Good Riddance" - he never swears but a heartfelt opinion of your poor care. I would NEVER recommend sending a relative here.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thanks for your review, E Z. We appreciate all feedback for Kingston Court as it allows us to evaluate the service we provide in our care home. We would appreciate the opportunity to discuss your…read more
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Review from Paul P (Friend of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be most friendly, kind, thoughtful, polite and very professional. I am also impressed by the way they care so genuinely for Bob. I would like to thank them so much for their support. My friend is very happy and he likes them all. Thanks again.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
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Review from G E (Nephew of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is well settled, and seems to have adapted to the surroundings which is a comfortable/relief to the family.
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Review from J B (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the short time my father was in Kingston Court, I can say I have nothing but praise. From looking around and speaking to the manager you could tell she was very passionate about the home and wanted the very best for the residents and staff. My father was well looked after and staff were always polite
and helpful. Sadly my father passed away during this time we were greeted with compassion and empathy. Many thanks to all the staff.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Denise P (Friend of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very friendly, polite, caring and professional. Thank you all so much for looking after our good friend.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Maureen S (Wife of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention that has been given to my husband is excellent. The staff go out of their way to care for him, and make sure he has everything he needs. Nothing is too much trouble to them. Nursing staff care is excellent and there is always someone around to speak with if we need assurance about
anything. Cannot praise them enough. Thank you to everyone.
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Review from Lorraine L (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kingston Court Care Home gave my mum excellent care. The home felt clean and fresh when I walked in and her room was really lovely. The staff were all so polite and courteous and I could not fault the care given to my mum. Because the staff have a hard job it would be nice not for them to be in a small
cupboard as an office. They had no air or light! To look after our relatives your staff need a decent office.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from J D (Sister of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff extremely pleasant and helpful. They look after my sister to the best of their ability and as long as she is happy, then I'm happy. I'm hoping a wheelchair that suits my sister's needs will be provided to her and I'm sure they will do their best to do that for her so I can take her
out. My sister loves where she is, the staff often pop in to say hi and check she's ok. My sister is bedridden so she can't be included in activities.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from M O (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to thank all the staff who work at Kingston Court Care Home. All the staff are so welcoming and give great care and attention and love towards my dad. Also all the staff are amazing with me. I live in East Yorkshire. When I can't be in to visit Dad, I ring the home every day to ask
how he is. They tell me and then tell my dad I have rung. So thank you all so very much for everything that you do. xxxx
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Stuart B (Friend of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have made approximately ten visits, during which we have encountered many different members of staff. Without a single exception, they have been very kind, helpful and empathetic. For example, on our very first visit, we were shown how to sign in and then we were escorted to the door of
the resident's room as opposed to being told where it was (which would have been OK but this was taking extra care of us). The staff seem genuinely happy to be working there and nothing is too much trouble, even when they're busy. The building is very well maintained and the ambience is very pleasant indeed, especially the quiet coffee corner. Inevitably, car parking is a nightmare but we quickly learned that leaving the car on Newtown Road or Granville Road is a good option and a very short walk. In summary, probably the best place of its type that we have ever known.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Elspeth D (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, compassion, understanding of Fathers needs and good communication as I live 300 miles away.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from M S (Friend of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a good visit with my friend today, she was happy with her valentine rose.
We were expecting two pairs of glasses from an optician, she says she hasn't got?
She has her ups and downs with her mental health, and her other health problems.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from M H (Friend of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind, courteous staff eager to help and escorted to the room my friend occupied. As this was my 1st visit I am unable to complete the questionnaire as the food was not served during my stay.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from June S (Friend of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very clean and bright. Staff are very helpful. My friend is very happy and comfortable. All in all, this seems a very happy atmosphere.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Alastair E (Son of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Kingston Court for a couple of weeks and as his son I can give nothing but praise for all parts in reference to his care at Kingston Court.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from S L (Granddaughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma was recently moved to Kingston Court for end-of-life care. The staff have all been amazing and so kind and supportive to not only my grandma but to my siblings and I, who were with grandma during her final days.
The care staff kept checking up on me and giving me cuddles and making sure
I was kept informed and always offered a warm drink and biscuit. Their empathy and genuine compassion was so clear to see; they are all an excellent example of how care staff and nurses should be and wonderful ambassadors of Kingston Court. Lovely, clean facilities that feel very homely and well maintained.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Christine M (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial visit, we were impressed with not only the building but more importantly the staff. The kindness, compassion and efficiency of all the staff was excellent. As a family, we feel that we were being cared for as much as our relation. The respect shown to my mum was wonderful even though
she was unable to respond to anyone.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.490 for Kingston Court Care Home is calculated as follows: ( (307 Excellents x 5) + (97 Goods x 4) + (21 Satisfactorys x 3) + (6 Poors x 2) + (18 Very Poors x 1) ) ÷ 449 Ratings = 4.49
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Lawson

Job Title: Home Manager Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.

Frequently Asked Questions about Kingston Court Care Home

What types of Care is Kingston Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingston Court Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Kingston Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingston Court Care Home to the centre of Carlisle?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Court Care Home to verify any information. View our terms and conditions. Kingston Court Care Home has an Enhanced Service - more info.