Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.5 112 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided by Kingston Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Kingston Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kingston Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kim Lawson (Manager)

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • Visitors are always welcome at Kingston Court. Visit through the main reception and a member of the team will be happy to assist you.

Parking

  • Parking available at the front of the care home. Vehicles and property left at owners risk.

Kingston Court Care Home Reviews (112)

9.5

Kingston Court Care Home has a Review Score of 9.5 (9.490) out of 10, based on 40 reviews in the last 2 years.
Over all time Kingston Court Care Home has 112 reviews.

Overall Experience
  • 78
  • 29
  • 3
  • 0
  • 2
Date Published
  • 112
  • 10
  • 18
  • 40
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Reviewer Connection to Kingston Court Care Home
  • 40
  • 16
  • 10
  • 8
  • 7
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 21-40
Review from S S (Son of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers and staff are looking after my mam very well.
All the staff are very friendly and helpful.
A big thank you to you all from me and my family.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from B Y (Partner of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was well cared for from the moment he arrived. Staff were very caring and always available to help/answer questions and went above and beyond to ensure that my partner's needs He was treated with care, kindness and dignity. The staff were also supportive of me, which I greatly appreciated.
It was a big comfort during a very difficult time. Thank you.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Brian W (Wife of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and satisfied with the care my wife is receiving. The care staff are amazing and take time to come and listen. The staff nurse feels very supportive. The home manager and her deputy run a tight ship which is beneficial for my wife.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Elisabeth L (Granddaughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I visited my Grandmother in May (flew in form the US) and found her in a dirty condition. During our visit another patient entered her room and it took staff roughly 8 minutes to respond to the alarm to remove him. My son had to position himself between Grandmother and the aggressive patient so he could
not access her. During her stay, grandma has sustained multiple face and head injuries with severe bruising and has been recently hospitalized.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thanks for taking the time to leave a review Elisabeth. We appreciate all feedback as it allows us to evaluate the service we provide at Kingston Court. We acknowledge your comments and would like the…read more
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Review from J S (Daughter-in-law of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the resident's needs are being met. Staff are friendly, caring and helpful and the environment is modern and clean with easy access for visits from all members of the family. Everyone has been kept up to date with health information as it's been needed.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from C D (Wife of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support, professional friendly staff and manager. Helpful, caring and understanding and person-focused. Nothing is too much trouble. Room is bright and airy.
Food not great, could be improved. Thank you to the manager and all the team, we appreciate you all.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review; it is much appreciated.
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Review from Hilary H (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was looked after with care, compassion and respect. The staff were amazing. Even sat with her when we were not there.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review; it is much appreciated.
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Review from M H (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was transferred to Kingston Court following a stroke the previous July. Throughout her stay, the care she received was impeccable, she was loved and cared for and each time I visited the most overwhelming factor that hit me was the sheer joy of the place. The staff were happy and friendly
and I felt relief when I wasn't there knowing that she was so well cared for. The communication between staff and myself was always open and transparent and we felt welcome each time we walked through the door. We were sad to see her leave, fortunately she in a local home with the same high standards.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from K L (Sister-in-law of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, very caring, can't fault them.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Margaret S (Mother of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has been well looked after and has everything he needs.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Keith B (Son-in-law of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam came in a week ago from the hospital and all I can say is the treatment she receives is fabulous. The staff are so kind to her, she's kept clean, fed the most wonderful meals all made in-house and treated with respect and dignity. It's by far the best thing that was done for her level of care. All
we can say is thanks to everyone, you are all stars to us. Thanks for looking after Mam so well. I've to got point out reception for helping my wife and I and the manager for constantly updating and being there.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Alison T (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, fantastic staff, very caring.
Always helpful. My father has the most wonderful care. It's very comforting to know he is so well looked after.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from R H (Son of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and always available to answer any questions. They keep me informed as to how my mother has been prior to my visits.
She is very happy with staff who she interacts with when she is awake.
Overal, she is very happy and contented.
Thank you for excellent service.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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Review from Trav P (Son of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was very well cared for from the moment he arrived at Kingston Court. All of the staff went above and beyond to care for my dad. Nothing was ever any trouble. As a family, we were treated with great care and compassion. We deeply thank you for everything you have done while Dad was in your care.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from S F (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the short time my father has been in his care has been excellent. The staff is always cheerful and helpful.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Paul P (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his final 20 days here. The staff catered for his every need. I would like to praise the nurses, carers, and cleaners for being absolutely fantastic. They are all friendly lovely people and helped immensely through this difficult time.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from N W (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father has been cared for by Kingston Court staff.
Care is excellent, even when under pressure and short-staffed. He is also well presented and the staff are so pleasant and kind.
Always informed of my father's care and needs and ensure he is well looked after.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
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Review from Barry J (Son-in-law of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been brilliant whenever we have visited.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Michelle J (Granddaughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gran was moved from hospital to Kingston Court Care Home in January 2023 where she remains. The staff have been brilliant with her and she is happy there.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from B N (Friend of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only visit my friend once or twice a month but have been very impressed with what I see. The staff are all very helpful, friendly and patient. The home itself is spotlessly clean and very pleasant.
Reply from Kim Lawson, Home Manager at Kingston Court Care Home
Thank you for your review, it is much appreciated.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.490 for Kingston Court Care Home is calculated as follows: ( (307 Excellents x 5) + (97 Goods x 4) + (21 Satisfactorys x 3) + (6 Poors x 2) + (18 Very Poors x 1) ) ÷ 449 Ratings = 4.49
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Lawson

Job Title: Home Manager Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Court Care Home to verify any information. View our terms and conditions. Kingston Court Care Home has an Enhanced Service - more info.