Riverwell Beck Care Home

Durdar Road, Carlisle CA2 4SE
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9.8 62 Reviews
  • Riverwell Beck Care Home, Carlisle
Formerly named Blackwell Vale - Riverwell Beck Care Home was renamed in June 2022 to celebrate its extensive refurbishment project, GOOD CQC rating (May 2022) and next chapter under the management of Mariposa Care, providing first-class nursing care for people living with complex medical needs and 24-hour nursing dementia care, delivered by a specialist team.

Riverwell also offers residential care for people who need help with everyday tasks, as well as residential dementia care. The caring and compassionate staff go above and beyond to support residents to maintain their independence, encourage social activity and to build relationships within the home.

The home is located only a short drive from Carlisle city, close to Upperby Park, local shops and with good public transport links, making it an ideal location for visitors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Wendy Carruthers (Home Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)

Riverwell Beck Care Home Reviews (62)

9.8

Riverwell Beck Care Home has a Review Score of 9.8 (9.805) out of 10, based on 32 reviews in the last 2 years.
Over all time Riverwell Beck Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverwell Beck Care Home
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Total of 62, showing 1-20
Review from Sandra T (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we walked into Riverwell we were impressed, initially with the surroundings - but mostly with the people - everyone spoke to us and made sure we were taken care of. Mum was not able to live by herself after Dad died and a difficult time has been helped through the care she receives here.
The staff are all excellent and we always feel welcome when we come to see her.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your kind words. These will be passed on to the team.

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Review from Edwina L (Daughter-in-law of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Out mother came into Riverwell Beck in May 2025 after living at home with us. She was very poorly. The staff at Riverwell Beck have provided impeccable care throughout. They are kind, considerate, patient, professional and they treat our mother with respect and dignity at all times. They meet all of
her needs and go over and beyond trying to help her remain happy. We do not need to worry about her needs being met both socially and medically. We are eternally grateful to Riverwell Beck staff and would recommend this provider 100%.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for you review, I am so glad you and your family have had such a positive experience this means a lot to us all.

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Review from L H (Wife of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind, and he is happy and settled. He enjoys the food, and the facilities are very good.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your positive review it is much appreciated.

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Review from C J (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well cared for & very happy here, staff are kind & very nice to dad & us.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your kind review it is much appreciated by all staff.

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Review from V F (Next of Kin) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff and management, do an excellent job of looking after my mum. I feel comfortable leaving her in their hands. It's like one big, welcoming family. Any requests or concerns are addressed promptly. Staff are always ready to listen.
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Review from D T (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is in the home for end-of-life care. It is obviously a disturbing situation for me and her 2 sisters who visit regularly. Every time I come, I am always amazed at how well the staff look after my wife. I had looked after at home for 5 or 6 years and it really is soul-destroying when we have
been together for 55 years.
I can come at any time and stay as long as I like. The home is run to do everything possible for relatives and I can only say thank you so much for doing everything at what is almost certainly the worst time of my life.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you very much for taking the time to send a positive review. Our staff appreciate this feedback.

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Review from Wendy H (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was diagnosed with dementia last year and, after a difficult time resulting in a lengthy hospital stay, it was determined that he could no longer live independently. This was a huge shock to him and he found it very difficult to accept. We wanted to find a care home that would meet his needs in
the early as well as the later stages of this horrible disease and were very pleased to learn that Riverwell Beck had a vacancy on their memory floor. From our first visit to view, to dad's arrival and first days and weeks, every single person at the home was so welcoming, kind and caring. From his initial refusal to accept that he needed to be 'locked in' and repeated requests to be allowed to leave, their patience and understanding has resulted in him being a happy, active and involved resident. He's put on weight, enjoys trips out and happily participates in the regular activities. He's full of praise for all of the staff and we're reassured knowing that he's safe and so well cared for.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means a lot to us all at Riverwellbeck.

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Review from D T (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all absolutely superb, welcoming, friendly, efficient. Most importantly they have made my mother feel she is in the right place.
Any worries we had were very quickly erased.
Nothing is too much trouble. Add to that, the facility offers opportunities for mother to feel included.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review we will share your comments with our hard working staff.

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Review from L N (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverwell Beck is a modern care home facility which is welcoming & bright. The staff are polite & cheerful & show kindness towards mum. She settled in straight away & we know she is well cared for which gives us peace of mind.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your review. Your comments mean a lot to our hard working staff.

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Review from Glyn A (Son of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Riverwell Beck. The overwhelming positive is the staff who have looked after mum so well and treat her with dignity and respect. They are so friendly and mum loves them all (she calls them 'the girls'). It's the little things that I notice such as getting her a pair of
slip on shoes when she was struggling with trainers and making sure she is always well presented and dressed. They really look after her and I am so grateful for their kindness and diligence.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review. This means so much to our hard working staff here at Riverwell beck.

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Review from Jennifer W (Wife of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverwell beck care home is lovely the staff go that extra mile with residents, very well organised. Laundry very good always wearing their own clothes,the activities they do are brilliant, admin and office staff again very good.its also very clean so everyone is doing a good job.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you very much for your positive review, our staff are grateful to receive your feedback.

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Review from S G (Wife of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From coming into the care home my husband has settled really well, staff are very friendly. They provide excellent care and support. He enjoys the activities, taking part in things he enjoys. The food is excellent. Staff treat my husband with dignity and respect and enjoy his sense of humour. Clean
and tidy. This was a difficult decision to make as we had not been apart for 61 years but I am grateful to all the staff for the excellent care they provide.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means a lot to our dedicated staff.

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Review from Fiona K (Daughter-in-law of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately my father-in-law was unable to continue looking after himself in his own home. We visited Riverwell Beck and knew instantly that it would be suitable for him. As with some elderly people, he was reluctant to leave his own home. However, after several weeks at Riverwell Beck he is settling
in very well and has said he likes it there and that he gets very well looked after. Which is reassuring for his family. He is treated in a caring and respectful manner by all. The staff are efficient, caring and respectful. I would certainly recommend Riverwell Beck.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review. We are really pleased your father in law is settling well at Riverwellbeck.

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Review from Kath B (Granddaughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandma has been a resident now for 2 years and I have only good things to say for the care team at Riverwell Beck. Grandma isn't the easiest of patients but the staff always treat her with respect and kindness. Nothing is too much trouble and the communication between staff and the family is always
very good.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it is lovely to share with our hardworking staff.

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Review from T R (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in the Care Home now for over two years and during that time has received the best care and compassion from all the staff, she has always told me that she likes it there and she enjoys getting involved with the activities. I would recommend the Home to families who are looking for care
for relatives.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it is lovely to share with our hardworking staff at Riverwellbeck.

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Review from Paul C (Son of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into care at Riverwell Beck after a slow decline into dementia. As a family we visited and researched many facilities looking for the right place. We felt Riverwell offered everything mum needed to give her the best possible life and care.
Mum have been living at Riverwell Beck now for over
a year and we have been delighted with the home on every level, from the facilities, food, staff and activities, we also appreciate the way we can visit when ever we wish on our own terms, very helpful when bring up a family and running a business.
I would recommend Riverwell Beck to anyone looking for a high standard of care for their loved ones.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it is much appreciated to share with our hardworking staff.

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Review from C T (Daughter-in-law of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always very clean and warm and rooms are kept clean. The staff are very good and helpful all the time and my relative loved having baths etc. I'm always made to feel welcome when I go there. I would recommend this home to anyone.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive feedback this is much appreciated by our hardworking staff.

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Review from E M (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to need care by "fast track" from hospital. I was sceptical until we were introduced to Riverwell Beck.
From the moment we visited, we knew that this was going to be a caring homely place for her to live her last days. We have not been disappointed. Our tickbox responses reflect this.
The
staff shows patience and tenderness in caring for Mam. There are smiles and bright eyes when they listen and talk with her, using the whiteboard to ensure she understands. There is a commitment to a home full of love for Mam, us her family, and for each of the staff team.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your positive review, this means so much to our hard-working team at Riverwell Beck.

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Review from Sandra R (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came to stay at Riverwell Beck Care Home after a long stay in hospital and in a temporary care home, she was made to feel welcome from day one. The staff have been caring and friendly with my mum. I love they don't mind when you visit and are always friendly and courteous. Mum is very withdrawn
after having a serious stroke and losing her husband, so I am hoping she will be included in some of the activities and be able to interact with the other residents and staff.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means so much to our staff.

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Review from Malcolm G (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, happy place meaning my mother is very content. Everyone worries when their parent has to eventually leave their home of memories and enter the different and strange world of care but when I visit her she is happy, more social and grateful for the caring staff. So that
is all I want.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your positive review this means a lot to our dedicated staff.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Riverwell Beck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Riverwell Beck Care Home is calculated as follows: ( (304 Excellents x 5) + (60 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 369 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverwell Beck Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Wendy

Wendy Carruthers

Job Title: Home Manager

The Registered Home Manager at Blackwell Vale is Wendy Carruthers. Wendy has worked in the field of Care for many years and still enjoys every aspect of this. Wendy believes that every individual deserves the right to a warm, loving, safe and caring environment. Wendy is extremely proud of the team she has at Blackwell Vale and believes that they do an excellent job and it is through them, that the home has built its reputation as being a good place for people to come and receive 24 hour care. They are very much a team and support each other. Wendy’s door is always open and you can come and visit her at any time.

Frequently Asked Questions about Riverwell Beck Care Home

What types of Care is Riverwell Beck Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverwell Beck Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Riverwell Beck Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverwell Beck Care Home to the centre of Carlisle?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverwell Beck Care Home to verify any information. View our terms and conditions. Riverwell Beck Care Home has an Enhanced Service - more info.