Riverwell Beck Care Home

Durdar Road, Carlisle CA2 4SE
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9.9 65 Reviews
  • Riverwell Beck Care Home, Carlisle
Formerly named Blackwell Vale - Riverwell Beck Care Home was renamed in June 2022 to celebrate its extensive refurbishment project, GOOD CQC rating (May 2022) and next chapter under the management of Mariposa Care, providing first-class nursing care for people living with complex medical needs and 24-hour nursing dementia care, delivered by a specialist team.

Riverwell also offers residential care for people who need help with everyday tasks, as well as residential dementia care. The caring and compassionate staff go above and beyond to support residents to maintain their independence, encourage social activity and to build relationships within the home.

The home is located only a short drive from Carlisle city, close to Upperby Park, local shops and with good public transport links, making it an ideal location for visitors.
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Care Provided by Riverwell Beck Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Riverwell Beck Care Home to confirm what's included and get a personalised quote:

Contact Riverwell Beck Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Wendy Carruthers (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Visitors are always welcome at Riverwell Beck. Visit through the main reception and a member of the team will be happy to assist you.

Parking

  • Parking available at the front of the care home. Vehicle and items left at owners risk.

Riverwell Beck Care Home Reviews (65)

9.9

Riverwell Beck Care Home has a Review Score of 9.9 (9.860) out of 10, based on 30 reviews in the last 2 years.
Over all time Riverwell Beck Care Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverwell Beck Care Home
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Total of 65, showing 41-60
Review from Angela R (Daughter of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude enough to the staff at Blackwellvale( Riverwell Beck) for the care and compassion they have provided now for over two years for my mum with severe dementia. They are so patient with her, encouraging and genuine look out for her wellbeing - there have been some incidents
which they have safeguarded professionally and always keep me in the loop of what is happening. My mum does not recognise any of us now but responds to staff like they are family which is lovely.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you Angela for your review this means so much to us. I will pass on your kind words to the staff who care for your mum.
Kind regards
Wendy
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Review from Stephen D (Son of Resident) published on 10 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a nice experience the staff are always smiling and they all greet you in a nice manner they always speak to my mother when they pass us, my mother seems content overall I think she is well looked after, thank you
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much for your review this means a lot to us all. I will pass on your kind words to the staff who care for your mother.
Kindest regards
Wendy
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Review from Luke T (Son of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Blackwell Vale are caring, loving and humorous. Nothing is too much trouble for them and they have gone out of their way to make Mum happy over the last 5 or so years. She has been deteriorating recently and they have kept us fully informed of developments throughout. Mum always smiles
when she hears them talking to her and we couldn't ask for anything more.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your review your much appreciated comments will be passed to our dedicated team.
Kind regards
Wendy
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Review from U L (Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is great. Staff and facilities are good, the food is good and good value for money
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your positive review we appreciate your comments. At Blackwell Vale, we continue to improve on standards in the home.
Kind Regards
Wendy Carruthers
Home Manager
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Review from G L (Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is good, facilities for all the residents. The staff are polite, the food is good with good variety. Rooms are adequate for all and good value for money.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your review. Here at Blackwell Vale, we are always striving to improve standards and appreciate your positive comments.
Regards
Wendy Carruthers
Home Manager
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Review from M M (Daughter of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff who have treated my mother with kindness, dignity and patience during difficult times. I have been well informed regarding my mother's health and the home is always available at the end of the phone. The home is clean and secure and has a good activities programme.
Although the rooms are spotless and functional they probably need updating. I have been informed an extensive refurbishment programme is planned shortly. In my opinion, the home provides excellent care.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your positive comments they are very much appreciated. We have started the extensive refurbishment which will include bedrooms and we are very much looking forward to the outcome.
kind regards
Wendy Carruthers
Home Manager
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Review from P G (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home has made my mum who is 91 years old very welcome. The care she has received from everyone is first class. I have always been informed of any changes etc. to my mum's health, medication or visiting arrangements. A huge thank you to Blackwell Vale's team who are always friendly and helpful.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your positive comments they are very much appreciated and shared with our hard-working staff.
Kind Regards,
Wendy
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Review from J K (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We live 300 miles away so it is difficult. We don't visit very often and because of Covid obviously have not been in for over a year. However, when we have been (over 4 years), people/staff have been pleasant and attentive and my mother has been well looked after. Certainly far better than she was treated
by neighbours/villagers at home.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much for your review it is much appreciated.
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Review from H R (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have always been very friendly and helpful at all times.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you very much for your review it is much appreciated.
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Review from Barbara C (Daughter of Resident) published on 29 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been in Blackwell Vale Care Home for over six months and my sister and I are both very happy with the care she is receiving. The staff are all very friendly and most helpful, mum has settled in really well and is quite happy there. I visited Mum earlier this month and it was all carried
out very safely and friendly.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your review it is very much appreciated.
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Review from Brian D (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the care home a few days. So far I cannot rate the staff and care so highly. They are so caring and helpful.
Reply from Olivia Shields, Marketing Assistant at Riverwell Beck Care HomeThank you, Brian, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from M R (Wife of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well looked after. The carers are all very good and very helpful to my husband. He is very happy, even with his mental problems, and very settled. No complaints.
Reply from Olivia Shields, Marketing Assistant at Riverwell Beck Care HomeThank you, for letting us know how we are doing at Blackwell Vale Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
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Review from D T (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to Blackwell Vale approximately 9 months ago, and although she does not have dementia, she is unable to express herself when speaking and finds it difficult to put her thoughts into words (Aphasia). She also has difficulty walking and has a slight loss of movement in her right arm. The
home has a caring, homely atmosphere and the staff are very helpful to both residents and visitors. There are several activities to occupy the residents, both in house and through visiting parties, and special events are organised throughout the year. The food is substantial, and visitors are encouraged to have a meal with their relatives (at a small donation). The management and staff are always available to discuss any concerns we may have about the resident's care, and I have had first-hand experience as to how quickly they have rectified my concerns. I consider my mother to be well looked after by the staff, and the recent meeting with the new manager has reassured me that the home is moving forward in the care of its residents.
Reply from Olivia Shields, Marketing Assistant at Riverwell Beck Care HomeThank you for your comments about your recent experience at Blackwell Vale Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Peter J (Son of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Blackwell Vale several weeks ago. The staff are kind, welcoming and cheerful. The home is clean and well managed, and the formalities of admission were efficiently and thoughtfully completed.
The nurses and carers took great care to make Dad's transition from the previous care home
stress-free and welcoming. Despite coming at fairly short notice his room was made to look homely and reminiscent of his previous room; the lovely handyman even popped his head around the door a few hours after Dad had arrived to check all the pictures were well placed and did we want anything else done?
We are very happy with Dad's new home.
Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care HomeThank you, Peter, for your comments about your recent experience at Blackwell Vale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from L L (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, nothing ever too much trouble. My mam seems to be settling in nicely. All meals are homemade and always a good choice. The room is nicely furnished, clean and bright.
Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care HomeThank you for your positive feedback towards Blackwell Vale Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from H C (Son of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant environment. Very friendly and helpful carers and staff. My father has settled into the new environment and is now more relaxed. Our requests (bed length) were quickly resolved.
Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care HomeThank you for your positive feedback towards Blackwell Vale Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from P D (Son of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
No mangers, not enough nurses, no finance staff, not enough staff working at the care home. Food all over the floor and patients. Patients left in urine and faeces, always has a bad smell in the care home. Leave patients with bad feet and toenails. Just badly run to me, no one does anything about complaints.
This has been going on for years. Patients have really dirty fingernails. I just feel the staff are struggling. Lots of agency workers.
Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care HomeThank you for taking the time to leave us your feedback. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.
An experienced home manager with 25 years’ experience and a background in providing a high level of quality care has recently joined the home. They are ably supported by a Deputy Manager who has been at the home for over a year and at Four Seasons Health Care for 8 years.
Blackwell Vale works with allied health professionals in dentistry, ophthalmology and chiropody amongst others. The health and wellbeing of our residents is of the utmost importance to us.
Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.
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Review from Andi A (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum needs 24/7 care as she is mostly bedridden. I am so relieved by the care she receives. I am kept well informed of her state of health. There is genuine care for her well being by all members of staff. We are able to visit any time we want and bring the family pet. I am so glad to be able to give
her lunch myself when I visit. The staff are so friendly and helpful. A relaxed and homely atmosphere enjoyed by all of us.
Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care HomeThank you for letting us know how we are doing at Blackwell Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from C F (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has provided my mother with all the care she needs. Cannot fault the carers and nursing staff, they make everyone feel welcome, even visitors. The home itself is clean and tidy. Only concern is, if any, is the lack of hot meals, but can understand staff can only go by her word if she
refuses.
Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from S G (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Blackwell Vale for over two years and is quite happy there. Obviously, she would rather be at home, but unfortunately, at 99 it isn't possible. I think the home has improved a lot in the last two years, both from a management and a caring point of view.
Everyone is extremely
helpful, cheerful and conscientious and I would recommend it to anyone.
Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Riverwell Beck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Riverwell Beck Care Home is calculated as follows: ( (300 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 344 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverwell Beck Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Wendy

Wendy Carruthers

Job Title: Home Manager

The Registered Home Manager at Blackwell Vale is Wendy Carruthers. Wendy has worked in the field of Care for many years and still enjoys every aspect of this. Wendy believes that every individual deserves the right to a warm, loving, safe and caring environment. Wendy is extremely proud of the team she has at Blackwell Vale and believes that they do an excellent job and it is through them, that the home has built its reputation as being a good place for people to come and receive 24 hour care. They are very much a team and support each other. Wendy’s door is always open and you can come and visit her at any time.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverwell Beck Care Home to verify any information. View our terms and conditions. Riverwell Beck Care Home has an Enhanced Service - more info.