Barrington Lodge Care Home

Berkshire Place, St Andrews Way, Bishop Auckland DL14 6XX

Barrington Lodge Care Home is found in Bishop Auckland, County Durham, in a central location close to local amenities.

The team there help enable people of all abilities to live their lives as fully and independently as possible, supported by a friendly care team.

Barrington Lodge has two units - one which cares for people living with dementia and another which supports people with physical disabilities. Residents can stay here on a permanent basis or just for short term respite visits.

Group: Four Seasons Health Care

Person in charge: Allison Mulvihill (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Separate units for mentally disordered patients. Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barrington Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Barrington Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Barrington Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.062 for Barrington Lodge Care Home is calculated as follows: ( (40 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (10 Poors x 2) + (1 Very Poors x 1) ) ÷ 81 Ratings = 4.062

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.036 Points relating to the number of positive Reviews for Barrington Lodge Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14 Target = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Barrington Lodge Care Home has a Review Score of 8.1 (8.098) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barrington Lodge Care Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barrington Lodge Care Home

  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Respite Resident/Service User
    1

Barrington Lodge cared for my sister during the last weeks of her life. She was treat with compassion, empathy, and the care she received was second to none. The family would like to thank Barrington Lodge staff for the excellent care my sister received. I would highly recommend this Care Home. They were a godsend.

How likely would you be to recommend Barrington Lodge Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Barrington Lodge Care Home responded to this review on 18 May 2018:

Thank you, Sharon, for your lovely comments about your recent experience at Barrington Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I spent 2 weeks in this home. The nursing/carers were kind and welcoming but they had no time to do their job - "to care". Some were good. Some needed more training in how to speak to people, how to behave and needed help with hygiene. My room was disgusting. The carpet was filthy, with huge black stains. Ugh!. The bedding was thin and washed out. The chair was uncomfortable and unsuitable for someone with broken limbs. Washing facilities inadequate. Bed rarely made properly. One instance, a carer spill the catheter bag - mopped it up with my towel - not replaced that day and floor not cleaned. A very uncomfortable experience. The food was very poor, unappealing and very bland unless you love mashed potatoes and corned beef and had diarrhoea for 10 days - no treatment. The doctor called but did not come.
On a bright note, the independent team were excellent. I could write a book about it. The medication dispensing erratic and not always recorded.

How likely would you be to recommend Barrington Lodge Care Home? Extremely Unlikely

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Average Rating:   2.3 out of 5

I was very impressed by the care and attention given to patients by everyone. It was so clean and tidy I have never known my brother so content, as I have been so worried about him.

I myself have always had a dread of going into a care home (not anymore) and I would most certainly choose Barrington Lodge.

How likely would you be to recommend Barrington Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Barrington Lodge Care Home responded to this review on 25 Jan 2018:

Thank you, Rita, for your kind comments about your recent experience at Barrington Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.

Very good. Nice carers. Good food.

How likely would you be to recommend Barrington Lodge Care Home? Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Barrington Lodge Care Home responded to this review on 23 Nov 2017:

Thank you, Thomas, for sharing your most recent experience at Barrington Lodge Care Home. We are pleased to hear it has been so positive. If there is anything more we can do, please let us know. Have a wonderful day!

The home is generally OK but could be better. Cleanliness is sometimes lacking and staff need to be asked to clean/change my father. Housekeeping is again only passable.
Food is good and plentiful and regular. Most of the time there is not enough staff on to patients.
I would like to see more activities for the residents to do.

How likely would you be to recommend Barrington Lodge Care Home? Neither Unlikely or Likely

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Average Rating:   2.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Barrington Lodge Care Home responded to this review on 13 Nov 2017:

Thank you for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. We take all comments seriously and see them as an opportunity to improve the services we provide. Would you be willing to discuss your comments further? Please contact the Home Manager directly to arrange a visit. Thank you.

I found my experience at Barrington Lodge very good. All staff so very helpful and friendly. The facilities were excellent as were the rooms. The food and menu was also extremely good. Would recommend this rehab facility, giving me confidence for when I go home.

How likely would you be to recommend Barrington Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Carl Duncker, Marketing Manager at Barrington Lodge Care Home responded to this review on 16 Aug 2017:

Thank you, Marie, for your comments about your recent experience at Barrington Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

My mother was a resident at Barrington Lodge for just over two years. We were very happy with the quality of care she received. Staff were always pleasant, caring, sympathetic and considerate. Highly recommended.

How likely would you be to recommend Barrington Lodge Care Home? Likely

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Average Rating:   5 out of 5

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