Birchwood Court Residential Care Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ

Birchwood Court Residential Care Home provides accommodation to residents in need of residential and dementia care. Situated in the heart of a local community, the home creates a peaceful and welcoming atmosphere for residents.

The home is part of the Sanctuary Care Group.

Care is provided for people who have lifelong conditions, those who are recovering from an injury or illness and those who are living with dementia.

The home's chef provides fresh, tasty food in response to an individual’s preference and dietary requirements.

Group: Sanctuary Care Ltd

Person in charge: Nicola Marshall (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age

Admission Information: No challenging behaviour. Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Private car parking available.

Latest Care Quality Commission* Report on Birchwood Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Birchwood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Birchwood Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.865 for Birchwood Court Residential Care Home is calculated as follows: ( (140 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.814 Points relating to the number of positive Reviews for Birchwood Court Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.6 Target = 0.814

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Birchwood Court Residential Care Home has a Review Score of 9.7 (9.679) from 13 Reviews


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchwood Court Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchwood Court Residential Care Home

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

My mam has been here since March 2017. She finds the carers extremely helpful, friendly, hardworking and meet her every need. Her room is spacious and clean.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

In my opinion, totally brilliant in all ways, wouldn't mind stopping myself a couple of days. All the staff are first class. Thank you for everything.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Friendly, professional staff. Cleanliness 100% always, regular trips/outings for the residents.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Visited Birchwood for over two years and found it to be a caring and supportive place for my mother and aunt. Staff are caring and interested in their residents. My relatives are very happy there, love their meals, their key carer and management. Home is very warm and friendly, decorated to a high standard and very welcoming. I have never had to complain and always ask my mother if she has anything she needs to tell me that she is not happy with. She has not complained.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Good clean environment, very good work, conscious staff always willing to help and give advice.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent caring staff, not only for the residents but also care for the families. When I had to make the decision for my mam coming into residential care, I was so upset but the management was so thoughtful and caring. My mam has started to live again rather than exist, she now smiles and sings and dances, she is so happy. I can't thank the staff at Birchwood enough. The rooms are lovely, clean and homely. The dining room and the food are lovely and there are always plenty of activities to keep the residents occupied. I wouldn't put my mam anywhere that I wouldn't go to myself. In my opinion, Birchwood is exactly what my mam needed, she was very lonely until she came to Birchwood now she is living again and very happy.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think Birchwood is fantastic. I like all of the staff they are my new family. I am always looked after by them and they feed me well. They hoover and clean my room and keep it nice. I always have company. I just have to walk out of my room and there is always someone I can talk with.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Myself, family and friends were a delighted with the care and support and attention my father received with his stay at Birchwood. The staff are excellent with Dad. He loved all the attention he was receiving. I would definitely recommend this respite home to anyone.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

A nice place to live and a very good team of staff.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Good food, excellent manner and staff.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife was in Birchwood just before she died she was treated with kindness and respect at all times. All the staff from the cleaners to the managers are fantastic. When my wife passed away I was asked if I'd like to continue to go for my lunch. I go every day and all of the staff treat me as part of the family, it's a real pleasure for me to be able to go and enjoy my meals and a little company for an hour a day as I live alone. Can't thank all the girls enough.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

This review is the combined opinion of all 5 direct relatives who all visit regularly. There were no extreme views at all. We are generally happy with the situation, as any minor concerns are usually dealt with by staff or management who are all approachable.

How likely would you be to recommend Birchwood Court Residential Care Home? Likely

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Average Rating:   3.5 out of 5

Happy with all care.

How likely would you be to recommend Birchwood Court Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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