Birchwood Court Residential Care Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ
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9.7 67 Reviews
  • Birchwood Court Residential Care Home, Peterlee
A beautiful home in the heart of Easington Colliery, it’s the team which makes Birchwood Court special. The home has a warm family feel, with many of the staff having been there for over 10 years.

They are devoted to enriching the lives of their residents and supporting them to do the things they love. There are so many trips organised, from riding on the beach buggies and enjoying fish and chips at Seaham Beach, to visits to the community over 60s club, and local garden and shopping centres.

There are welcoming lounges, where residents enjoy so many activities, from exercise sessions with 'Mr Motivator', live music and cocktails, to pamper sessions, with manicures and hand massages. There is also a cinema lounge for movie nights.

The home has its own pub, The Birchwood Arms, for themed nights, karaoke and games. The residents enjoy some healthy competition with table tennis, and there’s a beautiful hair salon, for regular appointments with the mobile hairdresser.

The community are embraced into life in the home, with regular community coffee mornings held there. School children often visit to enjoy activities, or to treat the residents to music and dance performances. Next door to Sanctuary Care’s Ashwood Park home, the residents often get together for trips and activities, creating lasting friendships.

With so many of the residents being animal lovers, the team organise plenty of animal visits, from pups and well-behaved dogs to more unusual creatures, like a pet therapy fox!

In the dining rooms they enjoy delicious, home-cooked meals prepared by the chef, from roast dinners with all the trimmings and fish and chip Fridays, to home-baking for afternoon tea. Birchwood Court also has a beautiful vintage tearoom, which a lovely place to relax with loved ones, who are welcome at any time. And there is a private family and friends Facebook page, keeping everyone connected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1162
  • RESPITE Self-Funded Residential Care: from £1162

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1162 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Birchwood Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Liam Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Visiting

  • Visitors are welcome at any time.

Parking

  • Private car parking available.

Birchwood Court Residential Care Home Reviews (67)

9.7

Birchwood Court Residential Care Home has a Review Score of 9.7 (9.701) out of 10, based on 27 reviews in the last 2 years.
Over all time Birchwood Court Residential Care Home has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Birchwood Court Residential Care Home
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Total of 67, showing 1-20
Review from Tracy B (Granddaughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one my nan was greated by some wonderful staff from manager, receptionist and all care staff. We were amazed at how Nan has settled in, also how they have all achieved to get her personal care back to where she was. She is settling in well thanks so much to all the dedicated staff.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for such a lovely review for our home and team at Birchwood Court - it is so appreciated!

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Review from Tara D (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mam moved into Birchwood all staff have been great, friendly, kind & helpful when needed.
Always plenty of activities for everyone to join in and enjoy including family and friends.
The manager is a great manager and doing a fantastic job, keep up the good work :)
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Review from June F (Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving in Borchwood everyone has ben lovely and patient while I have been setling in
I have enjoyed all the entertainment so far and luck forward to future events.
Keep up the good work everyone.
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Review from Joanne O (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit I have experienced a friendly professional attitude from all the staff. Mum has been made to feel cared for and made very welcome. Mum is eating much better now and overall less anxious. On a personal level I coudldn't ask for any more, I feel completely at ease and confident in
the happy, caring environment she is living.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for taking the time to review our home. It is wonderful to hear how well cared for and welcome mum feels with us at Birchwood Court. Best wishes, Fae

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Review from Joan W (Resident) assisted by family/friend published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant and friendly staff and residents. The room has plenty of room with a light big window, room for a comfy chair to watch TV and happy that I can have some of my personal familiar belongings. We have activities and outings planned which I enjoy. I have my hair done at our own haridressers every
Friday.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your wonderful review. It is lovely to hear your lovely comments. Best wishes, Fae

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Review from Debbie H (Granddaughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first look around we knew this was the place for our Nan. The day she was booking in she was aprehenise about getting out care but the staff we incredibly talking to her and reasuring her she went in no problem. Nothing is a problem with the staff every single person is so kind and caring. My nan
has dementia and at home her personal care was slipping the first 2 days at Birchwood and she let the girls attend to personal care - hair cut and nails clipped. We cannot thank the manager and his staff enough we feel like they are looking after our nan like she is there own family :)
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you so much for your kind words. We're so glad your Nan felt at ease and welcomed-especially during such a big transition. It's lovely to hear she's already comfortable and letting the team support her personal care. We truly do treat every resident like family, and your feedback means the world to us. We'll be sure to share this with the whole team!

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Review from Joyce C (Resident) assisted by family/friend published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with management & staff they look after me very well.
Activities at moment good.
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you so much for your kind words! We're thrilled to hear that you feel well looked after by our management and staff - it's always our goal to make everyone feel supported and valued. We're also glad you're enjoying the activities at the moment.

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Review from Kathryn G (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has said Birchwood Court is a very good home.
Only problem she has is the no smiking facilities if Right staff on shift they will take her outside.
Enjoys her baths from staff.
Only problem with room is the bed originally had Profileing bed and was taken away
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your kind words for our team and home at Birchwood Court. Your feedback is invaluable to us and has been passed onto our team.

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Review from M W (Wife of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home is nice and clean. Staff treat residents and visitors with respect and a welcoming approach. I feel the home is a safe and secure place for our family member. All staff are happy to help with anything I ask for with a prompt reply. Their manner is always professional and polite.
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you for your kind words. We're so pleased to hear you feel our home is safe, clean, and welcoming. Your recognition of our team's respectful and professional care means a lot. We're always here to help and truly appreciate your support.

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Review from J S (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a lovely atmosphere and the staff are all great very caring.
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you for your lovely feedback! We're so glad you felt the warm atmosphere and appreciated our caring team.

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Review from J H (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a permanent resident since February 2025. She has a lovely bright room which is always spotlessly clean. The staff are always polite and helpful and don't mind what time of day I visit or how long I stay. Although mam doesn't always join in with the activities the staff do their best
to get her to join in.
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you so much for your kind words about Birchwood Court. We're pleased your mother is comfortable and that you feel welcome during your visits. Your recognition of our team's efforts is greatly appreciated.

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Review from J B (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has only resided at Birchwood for 5 weeks, but she has constantly said how lovely all of the staff are, and how much they all do for her. She was unsettled at first, understandably as she had come from hospital discharge to the care home, but we were constantly helped by the staff in the task of
trying to settle her, and make her feel comfortable. In recent weeks staff have encouraged her to attend some of the activities in the home, knit and natter, and cake making, and she has enjoyed them. She is beginng to accept Birchwood will be her home now. The manager has been instrumental in helping too by enabling mam to move rooms at short notice.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you so much for sharing your kind words and experience. We understand that transitioning to a new home can be challenging, and we're delighted to hear that our staff have been able to provide support and comfort during this time. It's wonderful that your Mum is settling in and enjoying the activities. We'll pass on your lovely feedback to our team, who will be very proud to read your kind words, thank you.

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Review from Andrea E (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main point is staff take time to listen!
Always try to help where they can and give support. My mum has been in Birchwood for 18 months approx. Since the new manager has started things are improving everyday and the residents are a heart always trying to make there stay here safe and comfortable.
If I every do have any concerns there is always someone to listen and help. Birchwood is a lovely residential home.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your kind words. We're so pleased to hear that you feel supported and listened to at Birchwood Court. Our team are passionate about the care they provide and about excellent communication with loved ones, so your feedback will be so gratefully received.

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Review from J L (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has had an illness during January and I must say the care she has received has been excellent as always. It is reassuring to me to know that when I am not there she is receiving 24 hour care of such a high standard. It is a well run care home with the wellbeing of residents at its heart.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your thoughtful review for Birchwood Court. We're so pleased to hear that your mother has received such excellent care and that you feel so reassured by the support she receives. Thank you for your trust and support.

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Review from Angela J (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's fair to say, within the last few weeks, the changes that have been made are very noticeable. Making more use of the cinema room. Entertainment for the residents has been stepped up and the staff seem to be more engaged. I know it's early days and lots of changes are in the pipeline. Looking forward
to the home's future.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you so much for your thoughtful review for Birchwood Court. We're delighted to hear that the recent changes are making such a positive impact. Our team is committed to continually enhancing the environment for our residents and it's great to see the improvements are being noticed. We're excited about the plans ahead and truly appreciate your support as we continue to grow and improve.

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Review from Jean D (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has settled in well and is happy in her new home. Herself and her family can approach all staff on any concerns and are always given attention and respect. To be able to ask anything and be given answers gives her family peace of mind and knowledge that she is safe and cared for on all levels.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mum has settled in so well and is happy at Birchwood Court. Our team is always here to provide support, answer any questions and ensure loved ones feel happy and reassured too, so it's wonderful to know they've been able to give you peace of mind.

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Review from Lynn M (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was admitted to Birchwood Court Residential Care Home for 24-hour dementia care following a rapid deterioration of her condition. Every single member of staff that we came into contact with, from managers, senior and junior carers, cleaners and handymen, was amazing. The care and compassion
shown to our mum was of an extremely high level. Unfortunately, after a month in the home, Mum was placed on end-of-life care and died within a week. The end-of-life care provided at the home was exceptional, Mum was kept comfortable throughout, and we were informed and involved with every part of her care, even when we were not there, a member of staff was sitting in her room with her.
We will forever be grateful to the kind, caring staff that made our mum's last days peaceful.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for sharing your heartfelt experience of your mum's care at Birchwood Court, the team will be touched to read your kind words. Knowing that your mum was surrounded by attentive and caring staff and that she was kept so comfortable, must bring some comfort during such a difficult time. The team will be very proud to read your feedback, thank you for taking the time to write this.

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Review from Lauren E (Granddaughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, lovely, friendly staff.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your five-star review, the team at Birchwood Court will be delighted.

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Review from Brian H (Son of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother appears well, happy and interacting with others.
Staff are exceptional with their support and their medical intervention and support of family.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your review for Birchwood Court, the team are certainly passionate about supporting loved ones as well as their residents.

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Review from J T (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely care home, at Easter there were lots of Easter eggs for the residents, colouring in, photo’s taken with big blown-up bunnies, and Easter cards made with the photos and sent to the families on an Easter card it was beautiful. The staff are lovely and welcoming and always there to talk to.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your review of Birchwood Court, the team certainly knows how to celebrate these special events in style!

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Birchwood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Birchwood Court Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 321 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchwood Court Residential Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Liam

Liam Williams

Job Title: Home Manager Joined: 2024

I started my career in care in 2014 as an activities coordinator, progressing my way to home manager, where I am today. I thoroughly enjoy working in our sanctuary care homes and enriching the lives of those we care for.

Hannah

Hannah Wallace

Job Title: Team Leader Joined: 2018

I have worked here for 5 years I like making a difference, seeing the residents loving living their lives here and supporting them.

Josh

Josh Maslen

Job Title: Care Assistant Joined: 2020

I have worked at Birchwood Court for three years love working here because of the staff and the residents are so friendly.

Joanna

Joanna Herbet

Job Title: Team Leader Joined: 2010

This is such a nice home the residents are lovely.

Linda

Linda Wynn

Job Title: Chef Joined: 2001

I have worked at Birchwood Court for over 22 years I just love working as a chef.

Alan

Alan Greenfield

Job Title: Maintenance Officer Joined: 2020

I love the good feedback I have from the residents. As a maintenance man, I make sure they are content and support the residents when they need help.

Carol

Carol Ross

Job Title: Administrator Joined: 2022

I feel honoured to work at such a beautiful home and I love working with my residents and my great colleagues.

Frequently Asked Questions about Birchwood Court Residential Care Home

What types of Care is Birchwood Court Residential Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchwood Court Residential Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Birchwood Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Court Residential Care Home to the centre of Peterlee?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Court Residential Care Home to verify any information. View our terms and conditions. Birchwood Court Residential Care Home has an Enhanced Service - more info.