Birchwood Court Residential Care Home

I found great comfort in knowing that my husband was looked after and cared about to the end. Staff were always very welcoming to me and my family and that meant a lot.

I must comment on the cleanliness throughout. Very good indeed.

The only minor complaint from my aunt Wendy is the level of background noise - music, trollies etc. When I've ask her about keeping her door room closed, she said 'No', for feeling closed in, & liked to have door open to watch staff & residents come & go.

Staff at Birchwood Court have been highly professional and supportive when we made the difficult decision to place mum into their care. The whole process was seamless. Mum is settled and happy. The staff are extremely pleasant and always go out of their way to help all residents.

Absolutely amazing staff who have given my mother in law a second lease of life and have managed to encourage her to achieve standards we could not do when she was at home. Just amazing on all levels

The stay try to find items but not always possible. We bought a T.V. and after a couple of weeks the remote it went missing after 4 months it still hasnt turned up

From day one my nan was greated by some wonderful staff from manager, receptionist and all care staff. We were amazed at how Nan has settled in, also how they have all achieved to get her personal care back to where she was. She is settling in well thanks so much to all the dedicated staff.

Keep up the good work everyone.

The manager is a great manager and doing a fantastic job, keep up the good work :)

Pleasant and friendly staff and residents. The room has plenty of room with a light big window, room for a comfy chair to watch TV and happy that I can have some of my personal familiar belongings. We have activities and outings planned which I enjoy. I have my hair done at our own haridressers every Friday.

From the first visit I have experienced a friendly professional attitude from all the staff. Mum has been made to feel cared for and made very welcome. Mum is eating much better now and overall less anxious. On a personal level I coudldn't ask for any more, I feel completely at ease and confident in the happy, caring environment she is living.

From first look around we knew this was the place for our Nan. The day she was booking in she was aprehenise about getting out care but the staff we incredibly talking to her and reasuring her she went in no problem. Nothing is a problem with the staff every single person is so kind and caring. My nan has dementia and at home her personal care was slipping the first 2 days at Birchwood and she let the girls attend to personal care - hair cut and nails clipped. We cannot thank the manager and his staff enough we feel like they are looking after our nan like she is there own family :)

Activities at moment good.

Only problem with room is the bed originally had Profileing bed and was taken away

Care home is nice and clean. Staff treat residents and visitors with respect and a welcoming approach. I feel the home is a safe and secure place for our family member. All staff are happy to help with anything I ask for with a prompt reply. Their manner is always professional and polite.

The home has a lovely atmosphere and the staff are all great very caring.

My mother has been a permanent resident since February 2025. She has a lovely bright room which is always spotlessly clean. The staff are always polite and helpful and don't mind what time of day I visit or how long I stay. Although mam doesn't always join in with the activities the staff do their best to get her to join in.

Mam has only resided at Birchwood for 5 weeks, but she has constantly said how lovely all of the staff are, and how much they all do for her. She was unsettled at first, understandably as she had come from hospital discharge to the care home, but we were constantly helped by the staff in the task of trying to settle her, and make her feel comfortable. In recent weeks staff have encouraged her to attend some of the activities in the home, knit and natter, and cake making, and she has enjoyed them. She is beginng to accept Birchwood will be her home now. The manager has been instrumental in helping too by enabling mam to move rooms at short notice.

Always try to help where they can and give support. My mum has been in Birchwood for 18 months approx. Since the new manager has started things are improving everyday and the residents are a heart always trying to make there stay here safe and comfortable. If I every do have any concerns there is always someone to listen and help. Birchwood is a lovely residential home.

My mother has had an illness during January and I must say the care she has received has been excellent as always. It is reassuring to me to know that when I am not there she is receiving 24 hour care of such a high standard. It is a well run care home with the wellbeing of residents at its heart.