Birchwood Court Residential Care Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ
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9.7 67 Reviews
  • Birchwood Court Residential Care Home, Peterlee
A beautiful home in the heart of Easington Colliery, it’s the team which makes Birchwood Court special. The home has a warm family feel, with many of the staff having been there for over 10 years.

They are devoted to enriching the lives of their residents and supporting them to do the things they love. There are so many trips organised, from riding on the beach buggies and enjoying fish and chips at Seaham Beach, to visits to the community over 60s club, and local garden and shopping centres.

There are welcoming lounges, where residents enjoy so many activities, from exercise sessions with 'Mr Motivator', live music and cocktails, to pamper sessions, with manicures and hand massages. There is also a cinema lounge for movie nights.

The home has its own pub, The Birchwood Arms, for themed nights, karaoke and games. The residents enjoy some healthy competition with table tennis, and there’s a beautiful hair salon, for regular appointments with the mobile hairdresser.

The community are embraced into life in the home, with regular community coffee mornings held there. School children often visit to enjoy activities, or to treat the residents to music and dance performances. Next door to Sanctuary Care’s Ashwood Park home, the residents often get together for trips and activities, creating lasting friendships.

With so many of the residents being animal lovers, the team organise plenty of animal visits, from pups and well-behaved dogs to more unusual creatures, like a pet therapy fox!

In the dining rooms they enjoy delicious, home-cooked meals prepared by the chef, from roast dinners with all the trimmings and fish and chip Fridays, to home-baking for afternoon tea. Birchwood Court also has a beautiful vintage tearoom, which a lovely place to relax with loved ones, who are welcome at any time. And there is a private family and friends Facebook page, keeping everyone connected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1162
  • RESPITE Self-Funded Residential Care: from £1162

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1162 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Birchwood Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Liam Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Visiting

  • Visitors are welcome at any time.

Parking

  • Private car parking available.

Birchwood Court Residential Care Home Reviews (67)

9.7

Birchwood Court Residential Care Home has a Review Score of 9.7 (9.701) out of 10, based on 27 reviews in the last 2 years.
Over all time Birchwood Court Residential Care Home has 67 reviews.

Overall Experience
  • 41
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  • 3
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Date Published
  • 67
  • 12
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  • 27
  • 40
Reviewer Connection to Birchwood Court Residential Care Home
  • 28
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Total of 67, showing 41-60
Review from J D (Resident) assisted by family/friend published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for over a year and the care, respect and fun I have has been incredible. I know if I feel ill the staff have made sure that I get medical help, they sympathise and they show so much support. My life here is so much fun and I feel safe especially through the pandemic. Thank
you to the management, carers, domestics and everyone at Birchwood Court you are the most professional, caring and amazing people.
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Review from G D (Son-in-law of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mum-in-law really gets looked after and is cared for well but she's lost things and hasn't got them back e.g. new clothes, bag, purse, phone, holdall. Can you try to solve this problem, please?
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for taking the time to review our home and your kind words. I have passed this onto the home and they are going to look into this straight away as some things may still be in her previous room. Best wishes, Fae.

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Review from J D (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been there for about two years and generally, there's been no problems except for a short amount of time, our family thought her personal hygiene could have been better. The staff are great. Myself and my sister have asked on numerous occasions about her holdall, purse, bag, phone, new clothes
which I bought for her because she says she has got these items, maybe they are in her old room.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team. I will pass your feedback onto the team. Best wishes, Fae.

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Review from M N (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Birchwood Court a year ago, and we have nothing but praise and admiration for all the staff and the care they have taken with her. She has had two hip replacements and on returning to the home, was looked after with great attention. Over the terrible covid period, when we couldn't
visits, the staff were never too busy to keep us informed of her health, when we rang, which was very reassuring. The staff are very friendly, and we know our Mum is in the best hands, can't praise them enough!
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Review from P K (Son-in-law of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how happy I have been with Birchwood Court. The care and the cleanliness are always to a high standard. The management and staff have coped amazingly during the Covid Pandemic, they work so hard and have made my mam-in-law very happy and safe.
I couldn't find a most perfect care
home for her, which makes me and my family highly satisfied. Thank you so much Birchwood Team.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for such a wonderful review of our home and team. They will really appreciate your kind words. Best wishes.

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Review from Pat (Daughter-in-law of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family can not thank the management and staff at Birchwood Court enough, we have never doubted that our relative is in the best place for her health and wellbeing. She has always been treated with respect, dignity, care and compassion. Thank you so much to all the staff through this awful
pandemic, you have shown complete professionalism and care. You all deserve a very great big thank you. Amazing place and amazing team run by amazing management.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for such a wonderful review. Katie and the team will be really pleased to hear your kind words. Best wishes, Fae

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Review from E H (Resident) assisted by family/friend published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to come into residential care following an accident. I must admit it wasn't what I would have chosen to do. However, the staff at Brichwood have all helped me settle in. I have received excellent care. They all do their best to make me feel at home. They can't do enough for me.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for such a lovely review - it is wonderful to hear how well you have settled in with us. Best wishes.

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Review from Amelia C (Resident) assisted by family/friend published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am getting looked after. No worries. Get everything provided and quite satisfied. Staff very good and always busy. Need to have time for residents.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your lovely feedback. The manager's door is always open for you if you ever want to raise anything with her and I will most definitely pass this review on too. Best wishes.

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Review from E B (Daughter of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Parent and Aunty both pleased with their care and home in general. Love the staff. Enjoy having activities for company. They cannot watch residents all the time and my parent has lost or misplaced quite a few items. Have taken jewellery home so it doesn't go missing so she cannot wear it. Both would
not leave only if able to go home which will not be soon.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your kind words about our home and sorry to hear about the loss of items, I will pass this onto the manager but in the meantime please know her door is always open for you. Best wishes.

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Review from D C (Day Care) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife passed away in Birchwood Court on 26th November 2014. Since then I have gone for my meals every day. The staff are all really friendly and helpful and nothing is too much trouble. If I had to go into care I would definitely be going into Birchwood as I can't praise it enough.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your review. It is very much appreciated. Many Thanks.

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Review from K J (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident here since July 2019. He has been extremely well cared for.
The staff are very responsive to his needs and communicate really well with family members. He settled very quickly and has expressed how well he likes it here.
Any issues that have emerged have been dealt with promptly.
I would highly recommend this residential home.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your kind words about Birchwood Court, it is lovely to hear how well your father has settled in with us. I will be sure to pass your lovely feedback onto the manager and the team. Best wishes, Fae.

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Review from L A (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father has been at Birchwood for five months. Some staff are excellent and some not so but, overall good. Birchwood is kept clean and tidy. The activities coordinator is very good. Sometimes there is a lack of communication between staff and management with family. Sometimes staff don't listen to
family advice about my father e.g no butter on bread/toast. No gravy on his meals and need to be reminded regularly. Laundry system needs reviewing as clothes are regularly being mislaid.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your kind words about our team. I will be sure to pass your feedback onto the manager and team, but please know that Katie's door is always open for you if you ever need to ask something, or have feedback to give. Best wishes, Fae.

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Review from S M (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my mother was, as expected, one of the hardest things I have ever had to do but with the manager and her dedicated team, they made this unbearable situation manageable.
The manager and her team have been so kind, patient and caring and as the weeks are heading towards a month, everything is
still raw and difficult but we are heading in the right direction.
The whole team at Birchwood are exceptional and I thank them dearly for helping me through these last few weeks.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your lovely feedback, it will be much appreciated by the manager and the team. Best wishes, Senior Marketing Officer.

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Review from Elaine G (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into Birchwood in February 2019.
I have not seen her look so well and happy in a long time. She now considers Birchwood Court her home and states she would not like to live anywhere else.
All the staff are caring and kind and treat everyone with the utmost respect.
Thank you so much
Birchwood Court.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Dear Elaine, thank you so much for your kind words about our home and our team. Your feedback is truly invaluable to our team. Best wishes, Fae

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Review from S S (Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care home very good. Staff excellent. Could do with more staff.
Always something to do. Always someone to talk to if you feel out of your depth.
Reply from Fae Doherty, Marketing Officer at Birchwood Court Residential Care Home

Dear Steven,
Thank you for your review! We always appreciate your feedback directly from our home - if you do have any queries or worries, please do speak to our management team who have an open door policy and would always like to hear how you think we can improve. Best wishes, Fae.

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Review from Allan P (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been in Birchwood about 6 months, staff are very friendly. Have been a few issues regarding my mum's diet, certain foods have an adverse effect but we seem to have overcome this problem now, although still keep an eye on it. Sometimes, the choice of food isn't always good.
Overall, very happy
with Birchwood compared to other homes we've tried.
Reply from Fae Doherty, Marketing Officer at Birchwood Court Residential Care Home

Dear Allan, thank you for your lovely comments about our team. Please do speak with the team about any issues you may have, as they are here to help! Our catering team are happy to make alternate meals to the daily menu on request, and they are also all tailored to our residents dietary and nutritional needs. Best wishes, Fae.

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Review from Tracey G (Daughter of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been here since March 2017. She finds the carers extremely helpful, friendly, hardworking and meet her every need. Her room is spacious and clean.
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Review from Mary H (Sister of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, totally brilliant in all ways, wouldn't mind stopping myself a couple of days. All the staff are first class. Thank you for everything.
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Review from Michelle B (Daughter-in-law of Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, professional staff. Cleanliness 100% always, regular trips/outings for the residents.
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Review from S R (Son-in-law of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good clean environment, very good work, conscious staff always willing to help and give advice.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Birchwood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Birchwood Court Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 321 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchwood Court Residential Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Liam

Liam Williams

Job Title: Home Manager Joined: 2024

I started my career in care in 2014 as an activities coordinator, progressing my way to home manager, where I am today. I thoroughly enjoy working in our sanctuary care homes and enriching the lives of those we care for.

Hannah

Hannah Wallace

Job Title: Team Leader Joined: 2018

I have worked here for 5 years I like making a difference, seeing the residents loving living their lives here and supporting them.

Josh

Josh Maslen

Job Title: Care Assistant Joined: 2020

I have worked at Birchwood Court for three years love working here because of the staff and the residents are so friendly.

Joanna

Joanna Herbet

Job Title: Team Leader Joined: 2010

This is such a nice home the residents are lovely.

Linda

Linda Wynn

Job Title: Chef Joined: 2001

I have worked at Birchwood Court for over 22 years I just love working as a chef.

Alan

Alan Greenfield

Job Title: Maintenance Officer Joined: 2020

I love the good feedback I have from the residents. As a maintenance man, I make sure they are content and support the residents when they need help.

Carol

Carol Ross

Job Title: Administrator Joined: 2022

I feel honoured to work at such a beautiful home and I love working with my residents and my great colleagues.

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