Birchwood Court Residential Care Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ
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9.7 67 Reviews
  • Birchwood Court Residential Care Home, Peterlee
A beautiful home in the heart of Easington Colliery, it’s the team which makes Birchwood Court special. The home has a warm family feel, with many of the staff having been there for over 10 years.

They are devoted to enriching the lives of their residents and supporting them to do the things they love. There are so many trips organised, from riding on the beach buggies and enjoying fish and chips at Seaham Beach, to visits to the community over 60s club, and local garden and shopping centres.

There are welcoming lounges, where residents enjoy so many activities, from exercise sessions with 'Mr Motivator', live music and cocktails, to pamper sessions, with manicures and hand massages. There is also a cinema lounge for movie nights.

The home has its own pub, The Birchwood Arms, for themed nights, karaoke and games. The residents enjoy some healthy competition with table tennis, and there’s a beautiful hair salon, for regular appointments with the mobile hairdresser.

The community are embraced into life in the home, with regular community coffee mornings held there. School children often visit to enjoy activities, or to treat the residents to music and dance performances. Next door to Sanctuary Care’s Ashwood Park home, the residents often get together for trips and activities, creating lasting friendships.

With so many of the residents being animal lovers, the team organise plenty of animal visits, from pups and well-behaved dogs to more unusual creatures, like a pet therapy fox!

In the dining rooms they enjoy delicious, home-cooked meals prepared by the chef, from roast dinners with all the trimmings and fish and chip Fridays, to home-baking for afternoon tea. Birchwood Court also has a beautiful vintage tearoom, which a lovely place to relax with loved ones, who are welcome at any time. And there is a private family and friends Facebook page, keeping everyone connected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1162
  • RESPITE Self-Funded Residential Care: from £1162

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1162 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Birchwood Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Liam Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Visiting

  • Visitors are welcome at any time.

Parking

  • Private car parking available.

Birchwood Court Residential Care Home Reviews (67)

9.7

Birchwood Court Residential Care Home has a Review Score of 9.7 (9.701) out of 10, based on 27 reviews in the last 2 years.
Over all time Birchwood Court Residential Care Home has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Birchwood Court Residential Care Home
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Total of 67, showing 21-40
Review from Elaine R (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before my mother came to Birchwood Court Residential Care Home, she had been in another home, not a good experience. Birchwood Court is excellent, from staff to rooms to cleanliness, all above and beyond. Management is so helpful, nothing is a problem. My mam is much happier, her health (legs) is getting
the attention she needs. It's peace of mind to us, as family, knowing she is settled and happy.
Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your review for Birchwood Court, the team will be delighted to hear your comments. We are so pleased you have such peace of mind, your mother is certainly in great hands there.

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Review from Ronald T (Brother of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has now been a resident at Birchwood Court for the last three years. My niece and I visit her at least twice a week and in that time, I have found Birchwood to be a really good care home and residents are treated with respect and dignity. Personally speaking, I cannot praise the staff and
management enough for all their hard work, support and dedication. I know my sister appreciates their help and has a good rapport with them. I think the staff there are wonderful and are always prepared to listen to any concerns you may have.
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Review from J E (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely place with caring staff, and nothing is too much of a bother for them. They're always happy to help. Mam is happy and well cared for and feels safe here.
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Review from Frank P (Son-in-law of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff provide excellent care and support, treating the residents with dignity and allowing independence as much as possible. The staff are friendly and professional, deal with medical emergencies quickly contacting the medial team and informing family members. The rooms are very clean and there
are different activities available.
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Review from Elizabeth B (Niece of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I discovered Birchwood Court Residential Care Home to be a very conscientious and compassionate establishment. Leaving a loved one in the care of a nursing home is a very traumatic experience for everyone concerned and very heartbreaking. However, I found the carers and all members of staff, including
kitchen, domestic and clerical, to be outstanding in their work.
My sincere appreciation and God bless you all.
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Review from Gary W (Son of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As ever, all staff and management are very friendly and approachable.
Any issues raised are resolved quickly, any queries are answered, or they will get back to you ASAP.
Very good care home, and would recommend.
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Review from Allan M (Husband of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my wife receives.
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Review from Angela K (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy and have peace of mind that my mum has the best care at Birchwood Court Residential Care Home. We cannot fault the staff, management and especially, senior staff with their professional care, kindness and unfailing compassion. My mum has been enjoying all of the activities which is endless,
they have been doing so much exciting things daily, it's just amazing. When you enter Birchwood Court, the atmosphere is calm, homely and a very happy one. The rooms are kept spotless, everywhere is clean and tidy. Thank you all for making my mum so happy. She loves you all as I do.
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Review from John D (Son of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and helpful.
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Review from E W (Resident) assisted by family/friend published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff and can't do enough for me, pleasant and caring. If I ask for anything they go out of their way to provide it. Brilliant atmosphere. Have a lot of activities to cater for us all. can't fault the staff or the home.
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Review from Janet B (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with the high standard of care my mum receives from this lovely care home. Even due to the very challenging times, because of Covid restrictions. All the staff go above and beyond to ensure all residents are well taken care of and are happy keeping relatives informed at
all times.
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Review from P D (Wife of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and I feel my husband is in safe hands and being well looked after. The staff are very pleasant and answer the queries I have regarding my husband.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your review - it is wonderful to hear you have peace of mind with your husband being in our care at Birchwood Court Residential Care Home. It is so appreciated. Best wishes, Fae

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Review from Judith L (Daughter of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful polite and pleasant. They look after my mother's needs completely I have been able to relax knowing she is well looked after.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your kind words about our care and team - it is wonderful to hear you have complete peace of mind with your mother being in our care at Birchwood Court. Best wishes, Fae

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Review from J B (Daughter of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my mother is receiving. The staff are very caring and compassionate.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for taking the time to review Birchwood Court and your kind words about our team and the care your mother is receiving. Best wishes, Fae

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Review from G T (Son of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and everything they do with the home is first class. A big thanks to everyone.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your kind words about our home and team - it is so appreciated. Best wishes, Fae

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Review from S H (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff work very hard at Birchwood, however, I feel sometimes more focus needed on residents personal care ie, teeth cleaning, hand/nail care and change of clothes. My mother needs prompting and assistance, and I don't think carers are given enough time to do this. During the lockdown, activities
have been so important for mental stimulation. I think more staff could have been used for providing the activities, especially weekends when the coordinator is off. Again, not the staff's fault.
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Review from J M (Niece of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident at Birchwood Court for ten months now following being discharged from hospital. In that time issues regarding my aunt's health and wellbeing have been addressed and I am happy to see my aunt has gained weight. It is nice to hear that my aunt is joining in with some of the
activities. Staff are friendly, provide excellent care and support and are willing to answer any questions or concerns.
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Review from K J (Partner of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad and family have always been happy with his care. We have a good relationship with staff who are friendly helpful and professional new and old staff. These have been hard times the home has coped remarkably and this is down to the staff. Look forward to interacting with my dad and other residents
like before.
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Review from M M (Daughter of Resident) published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Birchwood Court Residential Care Home have always provided very good support and care for my mam. I am happy in the knowledge that she is well looked after, especially during these difficult times of Covid. They are like extended family and have supported both myself and my mam during her
time here! I would definitely recommend Birchwood Court to anyone needing similar care. There have been a number of changes over the last few years, but the health and wellbeing of residents is always their main priority.
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Review from D F (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be warm and welcoming. I speak to Mum on a weekly basis on the phone or from a distance on visits when permitted during these Covid times. She always tells me how well she is treated and how comfortable she is. I always look to see how she looks on the outside. Mum always
has a cheerful manner on visits, and her smile says it all. I am pleased with the caring attitudes of the manager and staff, as I know she is in safe hands and is stimulated by varied and interesting activities. I strongly feel that all staff have gone above and beyond in order to keep spirits high for all residents.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for such a wonderful review, your kind words are really appreciated. Best wishes, Fae

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Birchwood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Birchwood Court Residential Care Home is calculated as follows: ( (235 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 321 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchwood Court Residential Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Liam

Liam Williams

Job Title: Home Manager Joined: 2024

I started my career in care in 2014 as an activities coordinator, progressing my way to home manager, where I am today. I thoroughly enjoy working in our sanctuary care homes and enriching the lives of those we care for.

Hannah

Hannah Wallace

Job Title: Team Leader Joined: 2018

I have worked here for 5 years I like making a difference, seeing the residents loving living their lives here and supporting them.

Josh

Josh Maslen

Job Title: Care Assistant Joined: 2020

I have worked at Birchwood Court for three years love working here because of the staff and the residents are so friendly.

Joanna

Joanna Herbet

Job Title: Team Leader Joined: 2010

This is such a nice home the residents are lovely.

Linda

Linda Wynn

Job Title: Chef Joined: 2001

I have worked at Birchwood Court for over 22 years I just love working as a chef.

Alan

Alan Greenfield

Job Title: Maintenance Officer Joined: 2020

I love the good feedback I have from the residents. As a maintenance man, I make sure they are content and support the residents when they need help.

Carol

Carol Ross

Job Title: Administrator Joined: 2022

I feel honoured to work at such a beautiful home and I love working with my residents and my great colleagues.

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