Defoe Court Care Home, Newton Aycliffe, Durham
Defoe Court Care Home, Newton Aycliffe, Durham
Defoe Court Care Home, Newton Aycliffe, Durham

Defoe Court Care Home is located in Newton Aycliffe in County Durham and is a purpose-built 41-bed care home providing nursing and residential care.

Residents at Defoe Court Care Home have access to a choice of comfortable lounge areas which feature a selection of specially designed furnishings.

The home has a selection of well-equipped bedrooms with some rooms having views of the home's garden.

Chefs at the home take pride in knowing the tastes of residents and prepare fresh and nutritious meals and are able to cater for special and culture dietary requirements.

Defoe Court Care Home have experienced staff and management who strive to ensure that kindness is central to everything they do.

Group: HC-One

Person in charge: Sarah Todd (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Defoe Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.8 Defoe Court Care Home has a Review Score of 9.8 (9.801)

The Review Score of 9.8 (maximum of 10) for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews over all time. This Average Rating is also the rating value for Defoe Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.801 for Defoe Court Care Home is calculated as follows: ( (492 Excellents x 5) + (111 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 608 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 23 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    45
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Defoe Court Care Home?

  • Extremely LIKELY
    49
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Defoe Court Care Home

  • Daughter of Resident/Service User
    19
  • Granddaughter of Resident/Service User
    11
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • more

I cannot overstate how pleased I am with the care my mother receives at Defoe Court. She is so happy and every member of staff is so kind and loving to her it gives me great comfort especially as I live so far away. I would have no reservations in recommending Defoe to anyone wanting a safe secure loving care home for their loved ones.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brought my grandad to Defoe Court today for some respite care after a broken hip. He had been struggling at home alone but was worried about going into a home. I cannot begin to say how grateful we are to the manager and all her staff at Defoe Court for how easy they have made today. They made my Grandad feel so at home immediately and he is already looking forward to joining in some if the many activities on offer. It was reassuring to see him so settled before we left him tonight and knowing he will have the support he needs to continue to recover from his surgery.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff work extremely hard and make sure the residents are comfortable. There is a family atmosphere and the staff often join in with the resident's social activities. Recently everyone enjoyed a summer garden party in the newly redeveloped garden area.
The home is kept to a high standard of cleanliness every month the residents can attend a meeting with the manager to give their comments and requests with regard to activities, meal menus and anything they wish to discuss and family members can also attend.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have always found the staff very helpful and caring, they are all approachable.

How likely would you be to recommend Defoe Court Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are excellent, so helpful and friendly. They have all made my nana feel really at home. The home is very clean and tidy, and the food is delicious. The gardens are very well cared for and so pretty.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 87-year-old auntie arrived here in July following an operation. The nursing care she has received has been of a very high standard and I feel safe she is now in much better health.
All the staff are friendly and very helpful. Nothing is too much trouble and my auntie is very happy here. There are lots of activities throughout the week to break up what could be "long days".

Visitors are always greeted with a smile and regularly offered refreshments when the tea trolley comes around. I would have no hesitation in recommending this care home to anyone considering a stay whether on a temporary basis or permanent basis. HC One is truly happy care home.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a permanent resident at Defoe Court since January 2017. The staff treat him with respect and dignity at all times. After a long stay in hospital he had a percutaneous endoscopic gastrostomy tube fitted for feeding and all medication, to return home to Defoe Court and his girls (carers). A big thank you to all the staff at Defoe Court Care home for making our lives enjoyable again.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has never looked so good he is well looked after always clean and tidy and putting weight on. He loves to do activities with the girls and enjoys the days out.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring staff, good meals and activities.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Defoe Court is amazing, a real home from home. The manager does a wonderful job, the girls are all kind and show love to my family, nothing is ever to much trouble.
The care at Defoe Court is outstanding. All the team are amazing, the home never smells and it is always clean. The music playing around the home is a lovely touch.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This nursing home is full of genuinely caring staff. My Mam died with deteriorating health and needed 24-hour care and she got more than that as everyone made her feel like she was part of a bigger family.
When I visited Mam, we were also made to feel like we were just popping "home". The staff could not have done more to make me feel welcome from a cup of tea to a shoulder to cry on. Sadly my Mam passed away in June, but the staff made the end time of her life peaceful and supported all the family with great dignity and compassion. Which has allowed us all peace in the knowledge that Mam had spent her last days around those that genuinely cared. Far beyond a job title, just love!

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has lived at Defoe Court for over four years, I visit every day. The changes the home has gone through have gone from strength to strength. The home is always so clean. My father is always singing and dancing with the girls. My dad is my only parent I have, to know he is being looked after with so much compassion and dignified care makes me so happy. I cannot shout about Defoe Court enough and always recommend the home to my friends.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I visited the home with my wife. I was extremely impressed with the home. Music playing, it smelt clean and fresh. Most importantly, the care was outstanding. The staff are always smiling and friendly. All the team do really care.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst my mother attended Defore Court she has first class care and medical attention. She was treated with respect and dignity at all times. All her basic needs were met, she was clean and served well-cooked food. Most of the staff go the extra mile.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I am privileged to work for a CQC 'Outstanding' rated care home and therefore my expectations of care homes are high. I was pleasantly surprised at Defoe Court Care home, they provided my Nanna with excellent care in the time that she was with them and not only that but welcomed my non-resident Grandfather into the community allowing him to join in activities with my late Nanna.

Nothing was too much trouble for the staff from Nurse to Kitchen staff and all in between, and they were exceptionally kind and accommodating during the final days of my Nannas life.

I would highly recommend this care home.

Thank you to all of the staff at Defoe Court, you should be very proud of the difference you are making to people's lives.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Mam was well looked after medically. She was also treated with dignity and love. Staff also thought about the feelings of family members. Defoe Court Care Home was not just a nursing home, IT WAS MAM'S HOME. My family would like to thank all staff at Defoe Court Care Home and we would recommend Defoe Court Care Home to anyone needing care in later life.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Defoe Court Care Home has been fantastic these last few weeks helping settle my grandad. The staff can't do enough, there is always someone checking in and making sure he's alright. My grandad is very happy in here and they are doing their best to reduce his pain and also reassure us as his family. My grandad's appetite has decreased and the catering staff have taken this into account and provided him with his favourite sweet treats. Thank you, staff, at Defoe Court Care Home for taking such good care of my grandad.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father died at Defoe Court in January 2017. He was 95 years old and had been in Defoe for 3 and a half years.
For the last month of his life, he was very frail and poorly, it was an extremely difficult time for us. I can't express how much the manager, staff, cleaners, kitchen staff, just everyone helped made this experience more bearable for us. They were kind, compassionate and caring. They treated my father with great respect and gentleness. They became an extended family to us during that time and without their support, we would have struggled. Defoe Court has the most wonderful manager and staff. Thank you.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care and devotion given to my mam while in care at Defoe Court Care Home for five months up to her sad passing on 8th January were amazing. Everyone from the cleaners up to the management helped in any way they could. Always a very warm welcome someone to chat to and on my mams passing a shoulder to cry on. If you are looking for a care home for your loved one. Rest assured Defoe Court Care Home will do their absolute best. A big thank you to the manager and all her staff.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

The manager and her team delivered superb care to my Grandad. In his final days they made us feel like he was more than just a resident and the manager spoke at his funeral.

Her and her staff were like extended family and I can't thank them enough for all their support.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Best care home in Newton Aycliffe.
Caring staff with a first-class manager.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My granddad was recently in Defoe Court Care Home as he was unable to manage at home alone any longer. From day one the staff were amazing with him, he wasn't the easiest man to look after. Not once did this annoy the carers. Instead, they did everything they could to make it feel like home for him and they never once pushed him to do anything he did not feel comfortable with. Sadly my granddad passed away in the home just over a week ago, the staff treated him with as much dignity and respect in death as they had done when he was alive. He was very fond of them and always said how kind, caring and considerate they were. The day my granddad died the staff could not do enough for the family. The manager brought us hot drinks and sandwiches to make sure we all ate and they let us spend time with him alone in his room to say our goodbyes. We cannot thank them all enough for everything they have done for him and for us. This really is a wonderful care home full of lovely staff.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Unfortunately, during the last 9 years, I have been involved with care homes. This is due to the illness of my inlaws and Aunty. This is the fourth home we have had relatives in and the first time we can drive home relaxed and happy. I cannot express how good the care is at Defoe Court. The warmth they show is heartwarming and it reminds me of the feeling I got as a child waking up on Christmas morning. They have made my relatives feel special which the elderly should feel like. I would like to thank the manager and all the staff of Defoe Court for the kindness and care they have shown. I honestly have never met kinder, warmer, professional people ever. Thank you.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my step-father has been in Defoe I feel he has received excellent care. All staff are very friendly. When we visit making us welcome with tea always offered. We have no complaints at all.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very good, caring, friendly and helpful. This is the 3rd care home I've tried and it has been very good so far. The food is nice and they have regular activities on.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in care as a residential client for 6 years, a year ago she was transferred to Defoe Court Care Home and from her transfer date to now I have experienced and observed a care home that really does care. The care manager and all the team have the utmost support, respect and dignity far outstanding my expectations. They always engage with the needs of my mum and have more patience and understanding than they will ever be given credit for. I visit three days a week and on my exit, I leave smiling. A fantastic home!!

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

At the beginning, resident was awkward and difficult to deal with. As the resident has settled, I am now very happy with the care and carers. Yesterday for our 61st wedding anniversary, the staff had my wife bathed, hair done and ready to take out. Everyone concerned went over and above the care expected. We are now pleased with care and would recommend this home to others.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Father in Law got taken into hospital and since he came home his care has been second to none. Staff keep us updated on everything and encourage him in feeding and his fluid intake. Management have got him everything to make him safe and comfortable.

How likely would you be to recommend Defoe Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I always receive the greatest welcome when I come to visit.
Everyone, in my opinion, are fantastic people, very helpful day or night. As I have been a carer "you need to be very patient and pleasant" which everyone I have met here has been. I would recommend Defoe Court with pride, it's a home from home.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given to my mother is always of the best quality. Meals seem to be well varied in type and well presented. The staff are always friendly and professional in their dealing with clients and visitors. They always have time and talk to reassure clients and their family when problems arise.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is a resident at Defoe and has been for two years. I can say from the bottom of my heart that my aunt is loved and cared for with compassion, dignity respect and kindness. The home and the care it provides is outstanding. From the minute I walk in and see the lovely garden and hear the music I am instantly relaxed and know I'm in a very warm and friendly environment.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a resident at Defoe Court. I just love everything about it. The staff and manager are just out of this world all the gardens have never looked so good. I haven't seen my sister in two years, the manager is making arrangments that so we can be together. I am very grateful.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After suffering a stroke in January 2015 I found myself not being able to cope at home. After taking some respite at Defoe Court I have regained some self-worth and pride in myself and the staff can't do enough to help you. I am now feeling better physically and mentally and once again leading a healthy lifestyle.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Defoe Court is my home and the staff are my family. I am cared for well with kindness compassion. The home is beautiful, it's activities are good and I enjoy going out. The food is very good, my bedroom is decorated to my taste and I have all my pictures on the wall. Defoe Court is my home and I love it.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife passed away while in Defoe Court. She was looked after with care and compassion. I continue to visit the home to see the staff, residents and relatives. I am welcomed with open arms each visit. The home is beautiful and the gardens are looking fantastic. This home is my family, I look forward to visiting.
I am treated with kindness and everyone is always wanting to talk. No one is ever too busy to spend time with me. Even the manager continues to make time for a kiss and a cuddle.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say they are so good with my dad, caring, friendly, they have all helped him to recover well after his stroke. I couldn't of done it without them. Defoe Court is so warm and friendly to everyone in there and the place is always so clean and tidy no matter when I visit. He has everything he needs and nothing is too much.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My gran became really poorly and we as a family realised she needed extra care. My gran and family agreed to have a week respite care at Defoe. She always said she didn't want to come into a care home but she said she knew it was a fantastic home with brilliant reviews. When she arrived, within an hour she was having her hair done by the hairdresser, something which she hadn't had done for a very long time due to ill health. The staff were very welcoming towards my gran and the rest of my family. The nurses and manager were always on hand to answer any of our questions and kept us very well informed. It was a daunting thought but my gran was very well looked after and made as comfortable as possible. I knew my gran had such good care, not only from the home but they involved other professionals to help with my grans health. We were all treat with such great respect and kind care. The home is beautiful not just inside but out. I would highly recommend this home to anyone.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was looking for a nursing home that could give mam paliative care and "TLC". I had no previous experience of Defoe Court but on arriving to look around I felt it was welcoming, bright, clean and "did not smell". Mam was discharged from hospital to Defoe Court and received excellent care for the short time she was there. Everyone treated her with kindness and respect and helped us the family through a very difficult time. Thank you.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Defoe Court is a very welcoming home. Staff are always happy to help. Staff show compassion and empathy. Staff always seem happy and are approachable regarding any concerns or issues. My gran is given a dignified person centred care. Home is always clean and tidy. Staff are always happy to help the other residents not just my gran.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was looked after really well at Defoe Court, the staff were friendly, caring and treated my mother with the respect she deserved. The home itself was clean and had a welcoming atmosphere, her room was kept clean and she was extremely comfortable. At all times she was treated with dignity and respect and I would have no problem recommending the home to anyone thinking of using this facility.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is a resident in the above care home. He is a quiet, shy man who is reluctant to leave his room and socialise. He is becoming increasingly more dependant on the carers for his personal care. The newly appointed manager is ensuring that dad's needs are met with compassion and dignity. She is always willing to listen to our concerns and act upon them. Along with her lovely team of carers, both male and female they try to make dads stay a home from home.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff offered the kindest of care not only to my gran but to my family as well.
My gran had undiagnosed dementia but that didn't stop staff putting any limitations on what she should or shouldn't do ... always encouraging her to remain independent and the lovely individual she was. Staff showed dignified care in all they they did. The home was always a delight to come into, I was always greeted with a smile and asked if there was anything I need. My gran was in safe and friendly hands in the short time she spent there.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My gran was a resident of Defoe at the end stages of her life. My gran was cared for with the utmost respect. Communication was difficult, staff did not use this as an excuse to dismiss choice in her care. They spent time with all the family listening to her life story. About her likes and dislike, what made her laugh and what upset her. Gran remained independent till the end of her life. My gran liked to exercise, the staff did this with her and chatted with her while they walked through the home. She always had a smile on her face. She wasn't always able to communicate back but I know she deeply enjoyed this time. There were always so many activities in the home. My gran did not often join in but the staff spent time looking at pictures of my grans life together. They would put on her favourite film "Oliver" and sing and dance with her to the songs. When walking into the home we were always greeted with a hello and smiles.The staff not only supported gran but my family too. For this I will be forever great full.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam and dad are both in Defoe Court. My dad was the first to enter the home and mam 2 years later. From day one they were welcomed, made to feel safe and secure. They are both happy and have their own rooms which they requested, eat their meals together and attend social functions frequently. The staff are 1st class, they treat my parents with kindness, patience and dignity at all times, some of them go over and above their usual duties. They work as team, the nurses, cleaners, entertainment staff and cooks. When I visit they all greet me by my first name which again makes me feel welcome. The food is excellent and they always cook extra for example Birthday cakes and food with themes such as Easter or Christmas. I will always remember my mam saying to her great grandson two days after entering the home " how do you like my new home" that statement help me know she had settled.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents went into Defoe Court for respite which became long term due to their high level of nursing needs. Dad had Parkinson's Disease in the advances stages and unfortunately passed away in March. The care staff and nursing staff along with catering and domestic staff provided a high level and devoted standard of care. My dad was nursed with care, respect and dignity before, during and following his passing. During this stressful time my mother who was in the room next door was cared for with respect and dignity. We were provided with privacy as a family but the staff were always at hand offering genuine care and support to us both mentally and physically as a family. The staff continue to care for my mother meeting her needs (she has COPD) and attend to her needs and requirements. Staff keep the family informed of any changes and I know I am leaving her confidently in the kind, caring and trained hands of professionals.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I was told mum had to go into a care home it completely broke me and scared the life out of me after hearing and seeing all these horrible things that go on in homes with the elderly. But I have to say Defoe Court is one big happy family. The staff are second to none, they always have a smile for you and a Hello! They look after my mum with the utmost care, they treat her like a human being, giving her cuddles and talking to her when she feels low. Defoe Court always keep me informed of what's going on, and this is a fab service, these people take time to do this. My mum is a very independent woman, even though she's 93, and I never thought she would settle, but thanks to all the staff at Defoe Court she has. All the staff are very kind and do a brilliant job. I would recommend this nursing home 110% to everyone. Thank you Defoe for caring and looking after my mum.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After looking around the area we decided on Defoe Court for respite care for both my mam and dad. The quality of accommodation, care and nursing care, food and ethos of Defoe Court is excellent. My parents decided to stay as permanent residents. Unfortunately my dad illness progressed and he passed away earlier this month. The care and support our whole family have received during this difficult time has been exceptional.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We've visited our friend every week since he came to the home, we can only speak well of everyone concerned. He gets excellent care and along with the staff I have been made most welcome. Always a friendly smile with a cup of coffee and cake. We always say to people what a good home and recommend it.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is our first experience of Care Homes. Can honestly say that from our original meeting we have been treated with dignity and kindness throughout. The staff are all wonderful and treat mum like their own family. They go out on their way to accommodate all mum's wishes and always answer our questions honestly. We feel safe in the knowledge that mum is being well cared for and is happy in her new home.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I can only say as I find, when my husband came into the home he was very ill. I have found the staff very caring towards him. He is well looked after with excellent care. The food in the home is excellent also a good variety. The entertainment is also very good.

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Huge thank you to all the staff who cared for my Grandmother until her recent death. She was only there a short time but my family tell me she had the best care and you were so kind. So lovely when you live so far away and can't be there to know that she was well looked after and so were they as visitors. Thank you!

How likely would you be to recommend Defoe Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our daughter has been in Defoe Court for the last three years, needing twenty four hour care. The details provided below apply to the whole time she has been in the care home.

How likely would you be to recommend Defoe Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

December 2016

March 2016

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

March 2015

Job Vacancies

Staff Profiles

Sarah

Sarah Todd

Job Title: Home Manager

Joined: 2016

Description:

What does ‘kindness’ mean to you?

“I believe kind care involves understanding each Resident as a whole. The more you know about someone, the more individual you are able to make their care.”

Sarah started her career as a Carer and has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Defoe Court for a number of years, Sarah shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Defoe Court.

When asked what she enjoys most about her role, Sarah remarked: “I just love any opportunity to spend time with the residents. I make sure I have lunch with them whenever I can.”

Away from work, Sarah enjoys spending time with her family and going on walks in the countryside.

If you would like to find out more information about Defoe Court, Sarah has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Defoe Court Care Home