Defoe Court Care Home

Both my parents went into Defoe Court for respite which became long term due to their high level of nursing needs. Dad had Parkinson's Disease in the advances stages and unfortunately passed away in March. The care staff and nursing staff along with catering and domestic staff provided a high level and devoted standard of care. My dad was nursed with care, respect and dignity before, during and following his passing. During this stressful time my mother who was in the room next door was cared for with respect and dignity. We were provided with privacy as a family but the staff were always at hand offering genuine care and support to us both mentally and physically as a family. The staff continue to care for my mother meeting her needs (she has COPD) and attend to her needs and requirements. Staff keep the family informed of any changes and I know I am leaving her confidently in the kind, caring and trained hands of professionals.

When I was told mum had to go into a care home it completely broke me and scared the life out of me after hearing and seeing all these horrible things that go on in homes with the elderly. But I have to say Defoe Court is one big happy family. The staff are second to none, they always have a smile for you and a Hello! They look after my mum with the utmost care, they treat her like a human being, giving her cuddles and talking to her when she feels low. Defoe Court always keep me informed of what's going on, and this is a fab service, these people take time to do this. My mum is a very independent woman, even though she's 93, and I never thought she would settle, but thanks to all the staff at Defoe Court she has. All the staff are very kind and do a brilliant job. I would recommend this nursing home 110% to everyone. Thank you Defoe for caring and looking after my mum.

We've visited our friend every week since he came to the home, we can only speak well of everyone concerned. He gets excellent care and along with the staff I have been made most welcome. Always a friendly smile with a cup of coffee and cake. We always say to people what a good home and recommend it.

This is our first experience of Care Homes. Can honestly say that from our original meeting we have been treated with dignity and kindness throughout. The staff are all wonderful and treat mum like their own family. They go out on their way to accommodate all mum's wishes and always answer our questions honestly. We feel safe in the knowledge that mum is being well cared for and is happy in her new home.

I can only say as I find, when my husband came into the home he was very ill. I have found the staff very caring towards him. He is well looked after with excellent care. The food in the home is excellent also a good variety. The entertainment is also very good.

Huge thank you to all the staff who cared for my Grandmother until her recent death. She was only there a short time but my family tell me she had the best care and you were so kind. So lovely when you live so far away and can't be there to know that she was well looked after and so were they as visitors. Thank you!

Our daughter has been in Defoe Court for the last three years, needing twenty four hour care. The details provided below apply to the whole time she has been in the care home.