Defoe Court Care Home

My dad was admitted to Defoe Court in May and sadly passed away yesterday. During his stay at Defoe Court (or the hotel as my dad called it), we literally felt like we had gained another family. The staff are all amazing with kindness and concern for us all, l always knew that he was in good hands. I can't say enough how much my dad enjoyed the food at Defoe Court and it was obviously prepared with love and care for the residents. Dad's bedroom was cheerful and even though he unfortunately couldn't get out of bed during his stay, he always commented that he never felt alone as staff were always popping in and out to make sure he was okay or just to say hello. My only regret about my dad going to Defoe Court is that he didn't get there earlier because he was as happy as he could possibly be there and for that l am eternally grateful and can't recommend Defoe Court enough.

Everyone at Defoe Court has been nothing short of fantastic to care for my mam at the end of her life. She has been given the best care we could have asked for and treated with dignity and respect. As a family, we would like to make a special mention to her carers I cannot put into words my gratitude to you all. Thank you so much.

The staff were quite simply amazing. I was able to stay with her the whole time and have others there for support. We were made to feel welcome at all times. Every single member of staff was caring, professional, kind, honest and thoughtful. The list could go on. Thank you!

My mam has now been in Defoe for 13 months, becoming a permanent resident in October 2023 following a life-changing stroke. Having been recommended Defoe the previous December when Mam was released from hospital into an intermediate care bed, I cannot praise the team highly enough. The staff are attentive and caring, they have actively supported Mam on her journey and continue to do so. In what must be horrifically challenging times for her, the team at Defoe look after both her physical and mental wellbeing. Given I live in another part of the country, I know she is safe and well looked after. Communication with relatives is excellent and the activities and visits both provide stimuli and is so uplifting I can see. All I can say is thank you, you all are massively appreciated.

Mam's bathroom needs to be completed after toilet was changed and repositioned, leaving the floor unfinished.

Being a husband, you can feel sad of the loss to home life. This still remains true. Being unselfish, it's heartening to see the staff, facilities and quality of care is far superior than what home and and a full time working husband can offer. The staff are always friendly and positive to both residents and visitors. With so much negativity in the world, it's great to see Defoe as a bubble away from this. Keep up the great work, you are fantastic.

The care and kindness are exceptional. Every member of staff is thoughtful and keen to ensure my mum is living her best life at the home.

It is good to know that when we leave Mum, she is cared for and supported with kindness and skill.

Great care respectful when communicating and with all aspects of care. Clean and tidy and nice rooms.

Staff and care are lovely. So friendly and go beyond to help Mam. Activities are great, Mam loves them.

Client very pleased. Excellent, very caring staff. Nothing too much trouble. Food wide-ranging and excellent quality. Home generally very pleasant and clean. Great care and compassion.

Help when needed, I could not fault the system.

My friend has been placed into Defoe Court and to say the least, the transition was faultless. The staff have been outstanding and nothing was too much. Very clean and organised. Big thumbs up from me.

I cannot praise Defoe Court Care Home enough. Every member of staff from housekeeping to the carers are absolutely fantastic. Our family are 100% assured he is in a caring, loving environment where all his needs are met and that knowledge is worth it's weight in gold. A massive thank you to all staff whose care made the transition from our loved on leaving their home to settling into his new home here as painless and easy as possible.

All care needs were met and staff were very helpful and comforting towards the resident. Nothing was a bother when asked for help.

Brilliant!

I can't thank the staff enough for the care that they give my little gran. It was the hardest decision to move her into a care home but she is the happiest I've seen in a long time. She has made some great friends.

I highly recommend Defoe Court Care Home. The staff go above and beyond and nothing is to much trouble. Whenever I come to visit my friend he always looks clean and tidy and appears happy. There are lots of activities that go on within the home I know my friend looks forward to these and really enjoys the company of others. When I come to visit he always informs me of what he has been up to. We, as family and friends, are always invited in to join in with activities. Another thing my friend always speaks about is the food, since moving to Defoe Court he has gained weight and is looking healthier. My friend's room is always clean and tidy as well as the communal areas. When I go to visit my friend I have to walk past the manager's office, they are very friendly and always make time to talk to me.

This care home is brilliant. It’s not a staff to service user it’s more like extended family. Friendly, helpful and very caring, can not fault them at all. Giving my gran the best care she deserves and living her best life of what’s remaining, sadly, but it's making her happy and she is loving life!

My grandma is currently a resident at Defoe Court Care Home, after transferring her from another local care home due to the lack of care and compassion. For the short time that my grandma has been in this home, the personal-centred care shown towards her and our family has been above and beyond. Nothing is ever too much to ask and all of the staff are approachable and willing to help where they can. I have seen a new side to my grandma where she is engaging in activities, days out in the minibus, making friendships with other residents and staff. She is enjoying the meal times where she gets to socialise in the dining room. When we visit there is always a big smile on her face and she has a lot to say about the care she receives. My grandma has said Defoe Court feels like her home and as a family this makes us feel above the world that she feels happy and safe in the care of the staff at Defoe Court.