Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
Review Us
9.8 224 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.
Show Defoe Court Care Home on the Map

Care Provided by Defoe Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1198
  • Self-Funded Nursing Care: from £1448
  • RESPITE Self-Funded Residential Care: from £1198
  • RESPITE Self-Funded Nursing Care: from £1636

These prices are only a guideline, please contact Defoe Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Laura Langridge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)

Defoe Court Care Home Reviews (224)

9.8

Defoe Court Care Home has a Review Score of 9.8 (9.776) out of 10, based on 47 reviews in the last 2 years.
Over all time Defoe Court Care Home has 224 reviews.

Overall Experience
  • 201
  • 21
  • 2
  • 0
  • 0
Date Published
  • 224
  • 7
  • 13
  • 47
  • 177
Reviewer Connection to Defoe Court Care Home
  • 74
  • 33
  • 22
  • 21
  • 9
  • 9
  • 8
  • 8
  • 7
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 224, showing 21-40
Review from Melanie W (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has now been in Defoe for 13 months, becoming a permanent resident in October 2023 following a life-changing stroke. Having been recommended Defoe the previous December when Mam was released from hospital into an intermediate care bed, I cannot praise the team highly enough. The staff are attentive
and caring, they have actively supported Mam on her journey and continue to do so. In what must be horrifically challenging times for her, the team at Defoe look after both her physical and mental wellbeing. Given I live in another part of the country, I know she is safe and well looked after. Communication with relatives is excellent and the activities and visits both provide stimuli and is so uplifting I can see. All I can say is thank you, you all are massively appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T F (Son of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the home provides a good service for the residents. There has been a few issues when the home has been short staffed i.e.; residents not getting their mid morning and mid afternoon drinks and snacks.
Mam's bathroom needs to be completed after toilet was changed and repositioned, leaving the
floor unfinished.
Reply from Clare Sheehan, Careline Advisor at Defoe Court Care Home

Our staffing grid is currently worked out against residents’ dependency in the home. We work to the correct level. If the home was short staffed, we have a system in place to use our own internal agency or an external agency. We also use a whole-home approach as all staff working at Defoe Court are trained in at least 1 other department. We have four trolleys a day where the residents are offered hot/cold drinks and snacks. We also ensure residents have access to fluids in their own room 24 hours a day and snacks are also available 24 hours a day that residents can access. Please feel free to speak with me should you have any further concerns.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John T (Husband of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being a husband, you can feel sad of the loss to home life. This still remains true. Being unselfish, it's heartening to see the staff, facilities and quality of care is far superior than what home and and a full time working husband can offer. The staff are always friendly and positive to both residents
and visitors. With so much negativity in the world, it's great to see Defoe as a bubble away from this. Keep up the great work, you are fantastic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane D (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provided a wonderful environment for my mum. The activities on offer are excellent there are 2 to choose from every day and over a wide range of activities.
The care and kindness are exceptional. Every member of staff is thoughtful and keen to ensure my mum is living her best life at
the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian G (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is good to know that when we leave Mum, she is cared for and supported with kindness and skill.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roxanne M (Grandson of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great care respectful when communicating and with all aspects of care. Clean and tidy and nice rooms.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alastair H (Son of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and care are lovely. So friendly and go beyond to help Mam. Activities are great, Mam loves them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise C (Niece of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Client very pleased. Excellent, very caring staff. Nothing too much trouble. Food wide-ranging and excellent quality. Home generally very pleasant and clean. Great care and compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart D (Husband of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good home pleasant. Staff provided care.
Help when needed, I could not fault the system.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adam T (Friend of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been placed into Defoe Court and to say the least, the transition was faultless. The staff have been outstanding and nothing was too much. Very clean and organised. Big thumbs up from me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy H (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Defoe Court Care Home enough. Every member of staff from housekeeping to the carers are absolutely fantastic. Our family are 100% assured he is in a caring, loving environment where all his needs are met and that knowledge is worth it's weight in gold. A massive thank you to all staff
whose care made the transition from our loved on leaving their home to settling into his new home here as painless and easy as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Friend of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were very friendly and welcoming.
Care home always smelt clean and clean in appearance.
All care needs were met and staff were very helpful and comforting towards the resident. Nothing was a bother when asked for help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael H (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great service, good care.
Super Christmas.
Smashing time.
Lovely staff.
Brilliant!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L A (Granddaughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for the care that they give my little gran. It was the hardest decision to move her into a care home but she is the happiest I've seen in a long time. She has made some great friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B A (Friend of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Defoe Court Care Home. The staff go above and beyond and nothing is to much trouble. Whenever I come to visit my friend he always looks clean and tidy and appears happy. There are lots of activities that go on within the home I know my friend looks forward to these and really enjoys
the company of others. When I come to visit he always informs me of what he has been up to. We, as family and friends, are always invited in to join in with activities. Another thing my friend always speaks about is the food, since moving to Defoe Court he has gained weight and is looking healthier. My friend's room is always clean and tidy as well as the communal areas. When I go to visit my friend I have to walk past the manager's office, they are very friendly and always make time to talk to me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie R (Granddaughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is brilliant. It’s not a staff to service user it’s more like extended family. Friendly, helpful and very caring, can not fault them at all. Giving my gran the best care she deserves and living her best life of what’s remaining, sadly, but it's making her happy and she is loving life!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lucy T (Granddaughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is currently a resident at Defoe Court Care Home, after transferring her from another local care home due to the lack of care and compassion. For the short time that my grandma has been in this home, the personal-centred care shown towards her and our family has been above and beyond. Nothing
is ever too much to ask and all of the staff are approachable and willing to help where they can. I have seen a new side to my grandma where she is engaging in activities, days out in the minibus, making friendships with other residents and staff. She is enjoying the meal times where she gets to socialise in the dining room. When we visit there is always a big smile on her face and she has a lot to say about the care she receives. My grandma has said Defoe Court feels like her home and as a family this makes us feel above the world that she feels happy and safe in the care of the staff at Defoe Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Granddaughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend Defoe Court Care Home to anyone needing care. The staff are very friendly and cannot do enough for their residents. The home is well run and even management are friendly and caring. The care is excellent and I cannot rate them highly enough. Keep up the good work!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jaime A (Granddaughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the time came for our beloved nana to be cared for outside of the home she had lived in for over 70 years, we were all worried about the impact the transition would have on her well-being.
From the initial visit, we all felt the warmth and compassion from the team at Defoe Court from the moment
we crossed the threshold. The staff treated our little nana with such respect and dignity from the outset that our fears quickly dissipated. Far from losing her independence, with the support of the team at Defoe Nana regained it. To see that little spark return to her eyes and the smile come back to her face has been priceless.
The difference, we’ve found, is in the detail. You see, for all she’s only been there a few months, the staff have taken the time to pay attention to the details of her life. They truly listen to her and understand who she is as a person, what makes her tick and help her to be a new version of the confident woman she once was.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N M (Friend of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are all friendly. The food could be better.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Defoe Court Care Home

Thank you for taking the time to complete a review. At Defoe Court, we value residents' and relatives' feedback as this helps us continuously grow. During each meal, we ask our resident if they are enjoying their meal and make any changes required. We have an express menu that residents can choose from if the main menu is not to their liking that day. We ask for regular feedback via feedback forms that staff support residents to complete after meals, so our chefs can make any changes required to improve the menu. If you have any concerns please do not hesitate to speak to any of our colleagues who will be happy to help. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Defoe Court Care Home is calculated as follows: ( (457 Excellents x 5) + (77 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 557 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (18)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Defoe Court Care Home to verify any information. View our terms and conditions. Defoe Court Care Home has an Enhanced Service - more info.