Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 223 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1198
  • Self-Funded Nursing Care: from £1448
  • RESPITE Self-Funded Residential Care: from £1198
  • RESPITE Self-Funded Nursing Care: from £1636

These prices are only a guideline, please contact Defoe Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Davies (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)

Defoe Court Care Home Reviews (223)

Total of 223, showing 41-60
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 48 reviews in the last 2 years. Over all time Defoe Court Care Home has 223 reviews.

Overall Experience

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Date Published

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Review from Susan W (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into Defoe Court in August this year, we had heard good things about Defoe so we were quite happy when we walked in, everyone was very friendly and made my mam feel comfortable and safe in her room. As the months have gone on, Mam has been unwell several times and the nursing staff have
been on the ball with her care. Mam is always clean and tidy and the carers always have time to stop and talk to you and answer any questions we have. The food is always different and served up nicely, Mam really enjoys her meals here. My dad, who visits everyday, is also looked after and made to feel very welcome.

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Review from John H (Husband of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the carers are friendly, pleasant and very helpful. My family would agree with me.

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Review from Nigel C (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. Well cared for.

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Review from Fiona D (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum hasn't been in care for long but it is clear how well run Defoe Court is. The staff are amazing - attentive, very friendly and treat all residents with respect and dignity. They have made a very difficult time much easier! We as family feel at ease now. The home is very accommodating to us; we
can visit anytime - even mealtimes. The activities are varied and a lot of effort is made to make the environment fun. It is an extremely clean and pleasant environment too. Mum enjoys the varied food offered.

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Review from Linda S (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Defoe Court Care Home to anyone who needed excellent care. I absolutely love the staff, even if they are having a tough day they are welcoming, happy, courteous and you can have a laugh with them, they have become my friends.

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Review from Robert S (Son-in-law of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and treat them all as good friends, the service they provide is ten out of ten. The home in general is very clean and always tidy. If this was a hotel, I would give it six stars not five. Everybody pulls together as one, they're just one big happy family.

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Review from S C (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my mam like she is part of their family, she is treated with dignity and respect at all times. My mam is happy at Defoe Court. My mam's health needs are maintained to a very high standard and nothing is a problem for staff.

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Review from Edward W (Brother of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the home and staff enough. What they do is above and beyond.

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Review from T M (Respite Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff to be very friendly, pleasant, kind and efficient. Pleasant to help in any way possible and very patient when necessary.

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Review from Dave B (Grandson of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Why a lovely caring warm place with the best staff I have ever experienced.
The genuine love for my gran that was shown by them was overwhelming.
Nothing is too much trouble for them. If anyone has preconceived ideas about care homes (I did) then don’t worry. This is a place that is very much recommended.
Thank you, staff.

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Review from S A (Resident) assisted by family/friend published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is excellent. All of the staff are always willing to help, nothing is too much trouble. Since the very beginning of February, they have gone out of their way to make me feel comfortable and at home. While I have been ill this last week I have had constant loving care. I can not find fault
apart from the occasional problems with food and my bathroom.

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Review from C M (Friend of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, the staff are helpful. Clean and tidy.

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Review from Peter H (Son of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living in Defoe Court for ten months now and is very happy. The staff at Defoe are fantastic. We have got to know the staff well, each one of them goes above and beyond to ensure the residents are well looked after. Dad enjoys his meals at Defoe and there is always a good selection to choose
from. The tea trolley comes around morning and afternoon which Dad enjoys having a cuppa and a cake. His medical needs are managed well by the nursing staff and I can relax knowing they ensure this medication is taken at the correct time. Whenever he has needed medical interactions, wherever possible the staff have arranged for this within the care home. Dad has had many trips out in their minibus visiting various garden centres, the seaside and museums. There are always activities happening within the home to get involved in. We enjoy taking part in bingo on Friday and sometimes win chocolate which his grandson helps to devour. I know that Dad is safe, well cared for and happy in Defoe Court.

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Review from I G (Power of Attorney of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere and grateful thanks to all the staff at Defoe Court Care Home for their continued care and support of the resident. Following a rather difficult and unpleasant stay for him at the hospital, he has made an amazing recovery upon his return to Defoe Court Care Home. Despite
his limited movement and medical condition, he remains very happy and content in his care home. Thank you!

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Review from Carol C (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the home and can not find fault. The home is immaculately clean and looked after. The care my mother has received since she moved in in February has been wonderful. All of the staff and management are very caring and kind and go out of their way to make my mother feel at
home and comfortable and are very supportive of the family. No one is ever too busy to answer a query.

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Review from A S (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff who cared for my mother-in-law even just for a few weeks showed great compassion, kindness and patience throughout the day and night. The room was always clean and tidy as was the care home in general. Most importantly my mother-in-law felt safe and cared for at all times which was extremely
important to us. We were also made to feel welcome. I wholeheartedly recommend Defoe Court.

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Review from Emma W (Granddaughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family made the difficult decision to put my grandma into a care home and from my first point of contact with this care home I was very impressed. The care my grandma has received is second to none. The staff are very passionate and caring. The staff have bent over backwards and nothing has been
too much trouble. Outstanding staff! Outstanding care! The home is very clean and comfortable.

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Review from Beverley M (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this care home. My mam moved here in January 2023 and despite it being a difficult time for us as a family, the care staff were amazing! The staff have gone over and above to make sure my mam is settled and comfortable. The care home itself is clean and tidy and the activities
on offer are great! Lovely staff! Very impressed!

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Review from Karen R (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit, you welcomed Mum and took the whole family into your care! We felt included and respected. At the most difficult time for us, every member of staff helped us to make and appreciate some very special memories with Mum, which we could not have done without you. Thank you so
much.

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Review from Danny G (Friend of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend's dignity was preserved throughout, and she was given excellent care right up to the moment she died, in my opinion, the staff went beyond the call of duty, they were excellent! Even though we were not family, they made sure we were looked after and cared for too, especially on the afternoon
that she died, the two staff who came into her room were marvellous. We could not praise the staff and this care home enough for what they did for our friend!

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Defoe Court Care Home is calculated as follows: ( (464 Excellents x 5) + (81 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 569 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (18)

Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Defoe Court Care Home to verify any information. View our terms and conditions. Defoe Court Care Home has an Enhanced Service - more info.