Defoe Court Care Home

My granddad was recently in Defoe Court Care Home as he was unable to manage at home alone any longer. From day one the staff were amazing with him, he wasn't the easiest man to look after. Not once did this annoy the carers. Instead, they did everything they could to make it feel like home for him and they never once pushed him to do anything he did not feel comfortable with. Sadly my granddad passed away in the home just over a week ago, the staff treated him with as much dignity and respect in death as they had done when he was alive. He was very fond of them and always said how kind, caring and considerate they were. The day my granddad died the staff could not do enough for the family. The manager brought us hot drinks and sandwiches to make sure we all ate and they let us spend time with him alone in his room to say our goodbyes. We cannot thank them all enough for everything they have done for him and for us. This really is a wonderful care home full of lovely staff.

The staff are very good, caring, friendly and helpful. This is the 3rd care home I've tried and it has been very good so far. The food is nice and they have regular activities on.

My mum has been in care as a residential client for 6 years, a year ago she was transferred to Defoe Court Care Home and from her transfer date to now I have experienced and observed a care home that really does care. The care manager and all the team have the utmost support, respect and dignity far outstanding my expectations. They always engage with the needs of my mum and have more patience and understanding than they will ever be given credit for. I visit three days a week and on my exit, I leave smiling. A fantastic home!!

At the beginning, resident was awkward and difficult to deal with. As the resident has settled, I am now very happy with the care and carers. Yesterday for our 61st wedding anniversary, the staff had my wife bathed, hair done and ready to take out. Everyone concerned went over and above the care expected. We are now pleased with care and would recommend this home to others.

My Father in Law got taken into hospital and since he came home his care has been second to none. Staff keep us updated on everything and encourage him in feeding and his fluid intake. Management have got him everything to make him safe and comfortable.

Everyone, in my opinion, are fantastic people, very helpful day or night. As I have been a carer "you need to be very patient and pleasant" which everyone I have met here has been. I would recommend Defoe Court with pride, it's a home from home.

The care given to my mother is always of the best quality. Meals seem to be well varied in type and well presented. The staff are always friendly and professional in their dealing with clients and visitors. They always have time and talk to reassure clients and their family when problems arise.

My aunt is a resident at Defoe and has been for two years. I can say from the bottom of my heart that my aunt is loved and cared for with compassion, dignity respect and kindness. The home and the care it provides is outstanding. From the minute I walk in and see the lovely garden and hear the music I am instantly relaxed and know I'm in a very warm and friendly environment.

After suffering a stroke in January 2015 I found myself not being able to cope at home. After taking some respite at Defoe Court I have regained some self-worth and pride in myself and the staff can't do enough to help you. I am now feeling better physically and mentally and once again leading a healthy lifestyle.

I am a resident at Defoe Court. I just love everything about it. The staff and manager are just out of this world all the gardens have never looked so good. I haven't seen my sister in two years, the manager is making arrangments that so we can be together. I am very grateful.

Defoe Court is my home and the staff are my family. I am cared for well with kindness compassion. The home is beautiful, it's activities are good and I enjoy going out. The food is very good, my bedroom is decorated to my taste and I have all my pictures on the wall. Defoe Court is my home and I love it.

I am treated with kindness and everyone is always wanting to talk. No one is ever too busy to spend time with me. Even the manager continues to make time for a kiss and a cuddle.

I would like to say they are so good with my dad, caring, friendly, they have all helped him to recover well after his stroke. I couldn't of done it without them. Defoe Court is so warm and friendly to everyone in there and the place is always so clean and tidy no matter when I visit. He has everything he needs and nothing is too much.

I was looking for a nursing home that could give mam paliative care and "TLC". I had no previous experience of Defoe Court but on arriving to look around I felt it was welcoming, bright, clean and "did not smell". Mam was discharged from hospital to Defoe Court and received excellent care for the short time she was there. Everyone treated her with kindness and respect and helped us the family through a very difficult time. Thank you.

Defoe Court is a very welcoming home. Staff are always happy to help. Staff show compassion and empathy. Staff always seem happy and are approachable regarding any concerns or issues. My gran is given a dignified person centred care. Home is always clean and tidy. Staff are always happy to help the other residents not just my gran.

My mother was looked after really well at Defoe Court, the staff were friendly, caring and treated my mother with the respect she deserved. The home itself was clean and had a welcoming atmosphere, her room was kept clean and she was extremely comfortable. At all times she was treated with dignity and respect and I would have no problem recommending the home to anyone thinking of using this facility.

My father is a resident in the above care home. He is a quiet, shy man who is reluctant to leave his room and socialise. He is becoming increasingly more dependant on the carers for his personal care. The newly appointed manager is ensuring that dad's needs are met with compassion and dignity. She is always willing to listen to our concerns and act upon them. Along with her lovely team of carers, both male and female they try to make dads stay a home from home.

My gran had undiagnosed dementia but that didn't stop staff putting any limitations on what she should or shouldn't do ... always encouraging her to remain independent and the lovely individual she was. Staff showed dignified care in all they they did. The home was always a delight to come into, I was always greeted with a smile and asked if there was anything I need. My gran was in safe and friendly hands in the short time she spent there.

My mam and dad are both in Defoe Court. My dad was the first to enter the home and mam 2 years later. From day one they were welcomed, made to feel safe and secure. They are both happy and have their own rooms which they requested, eat their meals together and attend social functions frequently. The staff are 1st class, they treat my parents with kindness, patience and dignity at all times, some of them go over and above their usual duties. They work as team, the nurses, cleaners, entertainment staff and cooks. When I visit they all greet me by my first name which again makes me feel welcome. The food is excellent and they always cook extra for example Birthday cakes and food with themes such as Easter or Christmas. I will always remember my mam saying to her great grandson two days after entering the home " how do you like my new home" that statement help me know she had settled.

After looking around the area we decided on Defoe Court for respite care for both my mam and dad. The quality of accommodation, care and nursing care, food and ethos of Defoe Court is excellent. My parents decided to stay as permanent residents. Unfortunately my dad illness progressed and he passed away earlier this month. The care and support our whole family have received during this difficult time has been exceptional.