Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 223 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1198
  • Self-Funded Nursing Care: from £1448
  • RESPITE Self-Funded Residential Care: from £1198
  • RESPITE Self-Funded Nursing Care: from £1636

These prices are only a guideline, please contact Defoe Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Davies (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)

Defoe Court Care Home Reviews (223)

Total of 223, showing 141-160
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 48 reviews in the last 2 years. Over all time Defoe Court Care Home has 223 reviews.

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Date Published

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Review from Samantha O (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Defoe to any friends and family. The team is outstanding, working together and delivering the outstanding care they do every day. Also, management is outstanding and the care from even the management is unbelievable. I know my mother is well looked after and I don’t need to hesitate
to leave her if need be for a day because she will receive all the support and care she needs without us being there. Outstanding care home.

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Review from Jackie B (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past year, my Mam and Dad have lived at Defoe and the care they received has been fantastic. The last two months have been very difficult with Mam being poorly and sadly she passed away the end of April. The staff went above and beyond not only providing amazing care to my Mam and Dad but also
looking after us as a family. The staff even came in on their days off to see Mam and this just highlighted how much they care and how they see residents as their own family.
I will be eternally grateful to all of the staff for everything they did for us all.

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Review from Amanda T (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court Care Home has been a blessing for my family. From the manager down, the staff are caring, helpful and very good at their understanding of their resident's needs. Each and every member of staff is kind and compassionate.

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Review from E T (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely well cared for at Defoe Court.
The staff are amazing, it is like a big, happy family.
I spend a great deal of time here every day and I am so content with the care that he receives.

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Review from John L (Friend of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home feels like home.
It just feels normal, friendly, really good.
The staff are fantastic, nothing is a problem.
The whole atmosphere is like that of a family.
If I ever need a care home I hope I will find one as good as this.

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Review from E T (Resident) assisted by family/friend published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, the staff are all very caring and nothing is a problem.
Whilst this is not home, I consider it my second home.

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Review from Carolyn T (Day Care) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ethos, caring friendly passionate staff that go the extra mile to make my friend feel at home. Always welcomed with a smile and a hello every time I visit my friend, even get asked if I would like a cuppa! Very impressed with this care home and would definitely recommend Defoe to my relatives
and friends.

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Review from Joshua R (Grandson of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not thank everyone enough at Defoe Court for everything they have done, not just for my grandad but for me as well. All of the staff are very friendly and have made me feel welcome every time I visit the home. I am extremely grateful to everyone at Defoe Court for making my granddads life the
last year or so peaceful and as comfortable as possible. Thank you.

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Review from A H (Granddaughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and treat the residents and visitors well. My grandad is very happy here.

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Review from Thomas H (Grandson of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience here has been very pleasant and my grandad is very happy here.

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Review from Ron C (Brother-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just been recalling how well the home looked after my brother in law and his wife over Christmas.
Not only did they set up special seating and catering, they provided drinks!
Having experienced several care homes with other members of my family, this establishment is by far the best.

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Review from Georgina J (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The past two years, my husband has been a permanent resident at Defoe Court Care Home at Newton Aycliffe, suffering with a debilitating illness. During that time we have celebrated birthdays, anniversaries and all activities the home provides that stimulates the residents and contributes to their well
being. The home is kept clean, well decorated with fresh bedding and clothes for the residents every day.
I am made welcome and enjoy my visits with my husband and all the staff who are extremely busy but still find the time to do excellent work.
Thank you Defoe Court.

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Review from Stuart O (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the staff and the way they care for my mother in this difficult time.

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Review from David O (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the staff who look after my wife - very sociable and caring.

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Review from Lesley O (Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took a couple of weeks to settle in but very happy now. Staff and management are very helpful and caring all day every day.

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Review from Joanna G (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in the home for almost two weeks and is settling in better than we hoped for as she is being so well cared for by the wonderful staff. It was a very difficult decision for mum to leave her home but after a series of falls at home, thankfully no serious injuries sustained, the family
and mum knew alternative care was required to keep her safe. The Home Manager and her dedicated team have made mum and the family feel very welcome and have made a difficult time much easier to cope with. We know it is early days and mum still has to adjust to the move but we feel confident the care and attention she is receiving will help greatly with the transition.


On behalf of the family, I would like to thank all the staff for being so caring and supportive.

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Review from Felicity F (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad loves Defoe Court. 'It's like a five-star hotel with extra perks (nursing care),' he said. I was very worried about putting him in a care home, as he had been totally independent up to 98 years of age.
However, having broken his shoulder, following a fall, I had no choice because the only thing
he could do unaided was feed himself.
Having been visiting a dear friend in Defoe Court, for a number of months, we had no hesitation when a room became available. My husband and I can't praise it highly enough.

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Review from Megan S (Granddaughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved to Defoe Court Care Home recently from another care home, after a negative experience in another care home, myself and my family were apprehensive. From day one of my grandad moving into Defoe Court the staff were friendly and welcoming and treated myself and every member of my family
with kindness and compassion. Nothing is ever too much trouble for the staff at Defoe Court they go above and beyond our expectation every day in regards to my Grandad and ourselves as a family. It was a really difficult decision choosing to move my grandad whom after a stroke required nursing care 24/7, But his move to Defoe Court is something that has warmed us greatly. As a family now we know we can settle knowing that he is receiving the best possible care that he deserves. The home manager has made us feel welcome and is a fabulous individual whom I could not recommend enough; A woman with incredible knowledge who has taken the time to personally make sure my grandad is welcome.

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Review from Brian D (Son of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks my Dad has been at Defoe Court I cannot describe how fantastic all the staff are at this amazing facility. The care and understanding the staff demonstrate to both my Dad and my family are beyond wonderful.

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Review from Susan M (Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is supreme! I had tea/coffee am and pm, with cakes and tunnocks.
My friends got them in Northumberland. Never got to Durham!

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Defoe Court Care Home is calculated as follows: ( (464 Excellents x 5) + (81 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 569 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (18)

Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Defoe Court Care Home to verify any information. View our terms and conditions. Defoe Court Care Home has an Enhanced Service - more info.