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Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne, Durham NE17 7PL
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The home is always spotlessly clean. It is a very well-run home.Judith A(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
She has the best view and a comfortable room. The facilities are lovelyS T(Granddaughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne
major transformations to make it even more ‘dementia friendly’S D(Daughter of Resident/Service User)
Derwent Care Home, Newcastle upon Tyne

Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated...  

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Care Provided by Derwent Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Derwent Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Shaun Stott (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Derwent. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the rear of the building. Vehicles and belongings are left at owners own risk.

Derwent Care Home Reviews (122)

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9.9

Derwent Care Home has a Review Score of 9.9 (9.866) out of 10, based on 58 reviews in the last 2 years. Over all time Derwent Care Home has 122 reviews.

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Showing 122 reviews matching selected criteria
Review from K M (Daughter of Resident) published on 31 August 2026 Submitted via Postal Card
Overall Experience
No hot water - took 2 weeks to get sorted
Loss of clothes. Left with less than mum had.
Kitchen - needs cleaning desperately. 2nd floor manager told my mum after being there for 2 hours "settle yourself down". Took 2 weeks for mum to have a bath.
Certain members of staff absolutely brilliant, some not so.

They need a proper manager who sit down with the relatives and explain things and get details. This never happened.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thank you for your review. After speaking to the staff there was no concerns regarding no hot water. Water in residents rooms and bathrooms and shower rooms are set to a temperature to ensure our residents don't suffer burns or scalds. I have an open door policy and none of these other concerns...  

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Review from V L (Resident / Service User) published on 11 August 2026 Submitted via Postal Card
Overall Experience

I have lived here a few weeks and I love my room it is very spacious with a nice view. The meals are very nice. The coffee shop is lovely to sit to have a drink with my family

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thank you for this amazing review I will pass your great comments on to the care staff

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Review from Marie H (Daughter of Resident) published on 6 August 2026 Submitted via Website
Overall Experience
I am delighted that the activities at derwent care have improved significantly.

Over the last few months I have noticed an increase in a range of activities available to residents. It is brilliant that there are now two activity workers focusing on providing activities both group based and individualised. I am hoping that this remains the situation from now on

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thanks for your lovely review will pass on to the team. I want the residents to be at the heart of everything we do. Again thank you

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Review from R B (Resident / Service User) published on 30 July 2026 Submitted via Postal Card
Overall Experience
The staff are really nice and caring
I am well looked after
Its a lovely place to stay

Thank you all

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thanks so munch for you review. So please you enjoyed your stay will pass on to the team.

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Review from A T (Daughter of Resident) published on 10 July 2026 Submitted via Website
Overall Experience

My mother was recently in Derwent for respite care, initially we were very weary about the whole process but the brilliant staff at Derwent couldn't have made the transition any smoother, they were very supportive and couldn't do enough for us as a family. The care my mam received was exceptional, the home itself is lovely, very clean and welcoming. There was always plenty of activities taking place. As a family we can't thank the staff at Derwent enough, we will definitely be returning to Derwent for any future respite care.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thank you I will pass this on to the team. Thanks for the amazing review

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Review from Kerry W (Granddaughter of Resident) published on 9 July 2026 Submitted via Website
Overall Experience
Everyone went above and beyond to make my Nana feel welcome during a difficult transition. The room was spacious and well equipped with facilities which still assured my Nana had some independence.

Staff were friendly and make a big effort to get to know my Nana and as a family we appreciated it.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thanks amazing review will pass this on to the amazing team with have at Derwent

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Review from J T (Resident / Service User) published on 16 June 2026 Submitted via Postal Card
Overall Experience

Lovely home. Very homely. The staff are great, nothing is a bother. My room has amazing views of Derwent Valley. The care I get is outstanding. Thank you care staff.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thanks for the amazing review the team will be informed. Pleased your enjoying your stay

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Review from Brian R (Resident / Service User) published on 16 June 2026 Submitted via Postal Card
Overall Experience

Lovely place to live. Atmosphere lovely. I have made so many friends here. The meals are lovely. Staff are really good and helpful.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Great review many thanks. So pleased your enjoying your stay with us. Will pass on this positive review to the team

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Review from Jennifer C (Relative of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

Outstanding in every way! I know my family member is being cared for and loved when we cannot be with her. Staff are amazing, food is fantastic, the home itself is beautiful with a bar and cafe area, always immaculate. My family member always looks happy, always lovely and clean, hair done, and well dressed. The management and staff are all hands-on and make a fantastic team. I cannot thank them enough for the love and care xx

Reply from Shaun Stott, Home Manager at Derwent Care Home

Amazing review will pass on your lovely comments to the team

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Review from P S (Resident / Service User) published on 30 March 2026 Submitted via Postal Card
Overall Experience

I have lived here for some time. The care is amazing. The staff are very friendly.

Reply from Julie Baron, Home Manager at Derwent Care Home

Another great review thank you so pleased your enjoying your stay.

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Review from S M (Resident / Service User) published on 30 March 2026 Submitted via Postal Card
Overall Experience

I have loved at Derwent for several months.The care I receive is very good I can not fault all the staff from the care staff to the cleaning team. I love living here and enjoy all the meals.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Lovely review will pass these lovely comments on to the team. Thanks so much

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Review from Stuart P (Husband of Resident) published on 10 March 2026 Submitted via Website
Overall Experience

My wife Carol has been in your care since December last year and I am very pleased to see she is settling in which is nine weeks now. She has Alzheimer's but your staff are so supportive and caring so much thanks to all of your wonderful staff. I feel much more comfortable knowing that she is being cared for very well. Thanks again to you all. Stuart.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Great review thanks amazing. Will let the lovely team at Derwent know. Again thank you

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Review from C P (Resident / Service User) published on 10 March 2026 Submitted via Postal Card
Overall Experience

I love being in the care home. It's a friendly place. The staff are great and work hard. They reassure me loads when I'm feeling sad. Thank you all.

Reply from Shaun Stott, Home Manager at Derwent Care Home

So pleased your enjoying your stay. Will pass on your lovely review to the team

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Review from G F (Resident / Service User) published on 10 March 2026 Submitted via Postal Card
Overall Experience

I have been at Derwent Care Home for quite some time. The care staff are so friendly and have made me very welcome. The meals are good. Nothing is a bother for the carers. I have made lots of friends. Such a homely place.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Thank you for your brilliant review will pass on to the team at Derwent

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Review from Mavis J (Resident / Service User) published on 17 February 2026 Submitted via Postal Card
Overall Experience

I have lived at Derwent for a few weeks now. I have been made very welcome. I have a lovely view. The care is wonderful. It is a home from home.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Beautiful review will pass on to the Derwent team thank you

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Review from B W (Resident / Service User) published on 17 February 2026 Submitted via Postal Card
Overall Experience

I have come to Derwent Care Home for a short stay. The care is good and the meals are great. The staff are so caring and kind.

Reply from Shaun Stott, Home Manager at Derwent Care Home

Great review thank you will pass on to the Derwent team

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Review from T H (Resident / Service User) published on 20 November 2025 Submitted via Postal Card
Overall Experience

I have come to stay at Derwent a few times. The staff are friendly and very good. Nothing is a bother.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your kind words, we look forward to seeing you again

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Review from L A (Relative of Resident) published on 13 November 2025 Submitted via Website
Overall Experience

I have to say what a excellent service derwent care home is couldn't be more happier with the care, support and compassion my grandad receives the meals are outstanding and very well received from all the residents it's nice to know my grandad has made a lot of friends and is always welcomed with a smile by all the carers thank you so much for the outstanding you all do.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou L for your very kind words and feedback, I will pass it on to the team at Derwent.

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Review from R S (Resident / Service User) published on 24 October 2025 Submitted via Postal Card
Overall Experience

I am a resident at Derwent and have been for some time. The care is outstanding and nothing is a bother. I can not thank the staff for all they do. They are worth their weight in gold.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your lovely review Rosalie, we are pleased you are happy at Derwent

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Review from N R (Resident / Service User) published on 24 October 2025 Submitted via Postal Card
Overall Experience
I am at Derwent Care Home.
The care is great.

The meals are good.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou for your lovely review, we are pleased you are settling in well at Derwent

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Derwent Care Home.

Upcoming Events

There are no upcoming events for Derwent Care Home.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Derwent Care Home.

Meet the Team (1)

Shaun Stott
Shaun StottJob Title Home ManagerJoined 2026

We are proud to introduce Shaun Stott as our Home Manager at Derwent Care Home. Shaun has been a valued team member at Mariposa Care for many years, with previous Deputy Manager roles at two homes within the group. Shaun boasts exceptional experience in the elderly care sector and has built fantastic relationships with all residents, families and staff during his time at Derwent. We now look forward to seeing how the home will progress under his leadership.

Frequently Asked Questions about Derwent Care Home

What types of Care is Derwent Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Derwent Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Derwent Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Derwent Care Home to the centre of Newcastle upon Tyne?

9.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Care Home to verify any information. View our terms and conditions. Derwent Care Home has an Enhanced Service -more info.